Decision Fatigue Is Costing Your Clinic More Than You Think

Decision fatigue isn’t just a mindset issue—it’s a business problem.
In this episode, Jimmy, Tony, and Dave break down how hesitation around hiring, outsourcing, and systems decisions slows clinic growth. From front desk staffing to outsourcing intake, they show how trying to make the “perfect” decision often leads to doing nothing—and that’s where clinics lose momentum.
One of the biggest insights: the right person in the right role matters more than the job title. A clinically minded operator at the front desk can outperform cheaper outsourced solutions because they think, solve problems, and prevent issues before they happen.
Key Takeaways:
• Decision fatigue delays growth in PT clinics
• Making a “wrong” decision is often better than no decision
• Front desk roles can drive revenue when staffed strategically
• Outsourcing fails when expectations and execution don’t match
• Clinic owners must prioritize speed and adaptability
Sponsors:
SaRA Health — helping clinics increase revenue between visits
EMPOWER EMR — faster, cleaner documentation workflows
U.S. Physical Therapy — career growth and clinic partnerships
Subscribe & Follow:
Apple Podcasts: https://podcasts.apple.com/us/podcast/pt-pintcast-physical-therapy/id1000443325
Spotify: https://open.spotify.com/show/3LmMUT64yrUc2iGo9Emafc
YouTube: https://www.youtube.com/@PTPintcast
LinkedIn: https://www.linkedin.com/in/jimmy-mckay-pt-dpt-a4207659/
Instagram: https://www.instagram.com/ptpintcast
Twitter/X: https://x.com/PTPintcast
Website: https://www.ptpintcast.com/
<p>This episode is part of the <a href="/physical-therapy-business-podcast">Physical Therapy Business Podcast</a>, where physical therapists and clinic owners learn how to get more patients, improve operations, and grow their clinic without relying only on referrals.</p>
<p>Looking for more episodes? Explore the full <a href="/physical-therapy-business-podcast">Physical Therapy Business Podcast</a> for real-world strategies on physical therapy marketing, patient acquisition, and clinic growth.</p>
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Broadcasting way too early from three
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separate wifi connections.
00:00:07.471 --> 00:00:10.791
It's PT breakfast club with Tony Meritato,
00:00:11.073 --> 00:00:18.495
Dave Kittle and Jimmy McKay.
00:00:18.536 --> 00:00:20.996
In the first rule food in the studio,
00:00:21.237 --> 00:00:23.478
like running a little late this morning.
00:00:24.059 --> 00:00:25.278
Uh, he's Tony Meritato.
00:00:25.318 --> 00:00:25.899
I'm Jimmy McKay.
00:00:26.320 --> 00:00:27.460
Dave Kittle will be showing up pretty
00:00:27.501 --> 00:00:27.721
soon.
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Uh,
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beer league hockey game went late.
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It's like,
00:00:34.121 --> 00:00:35.661
but I'm wired when I get home.
00:00:36.222 --> 00:00:36.542
Yeah.
00:00:36.743 --> 00:00:38.164
Then I go to bed at like midnight
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or one AM and I'm like, you know,
00:00:41.246 --> 00:00:42.707
and then I wake up late and I'll
00:00:42.726 --> 00:00:44.508
meet my breakfast at eight thirty on a
00:00:44.527 --> 00:00:45.069
live stream.
00:00:45.109 --> 00:00:45.249
So.
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So is it wrapped in a burrito, eggs,
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sausage?
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Yeah.
00:00:50.264 --> 00:00:51.164
I was telling Tony, yeah.
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I am nothing if not predictable with a
00:00:55.268 --> 00:00:56.429
lot of things, right?
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Breakfast,
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I don't like to think in the morning.
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Steve Jobs talked about this and I
00:01:00.253 --> 00:01:02.415
actually had a conversation about decision
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fatigue.
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Yeah.
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And I thought it was like,
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woo woo or like what decision fatigue.
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Oh yeah.
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But like Steve would always say that he
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ate this or, you know,
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did the same things that weren't important
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so that when the important things
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happened,
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He had the bandwidth, you know,
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like an executive,
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your job is to make decisions.
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So if you can reduce the number of
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decisions, like I don't care about food.
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Right.
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Some people are foodies.
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I eat because every seven,
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eight hours I get real hungry and feel
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like I'm going to die.
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And then I eat stuff.
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Like there's some things I like,
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but I'm not one of those people who's
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like, oh my gosh,
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I have to try this and do whatever.
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I sort of don't care.
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So yeah.
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So that's why I eat the exact same
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thing every day for breakfast,
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decision fatigue.
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Dave, do you ever get decision fatigue,
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especially now as a relatively new dad?
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Good morning.
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First comment, I was going to ask,
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why is Jimmy in the Batcave right now?
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It looks a little dark there.
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Yeah, the lights are halfway on.
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It's all good.
00:02:03.724 --> 00:02:04.445
Decision fatigue.
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Yeah.
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I mean,
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I feel like sometimes I will I think
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I'm I think I'm no different than a
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lot of prospective patients out there
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where I'll delay making a decision because
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I don't want to make the wrong decision.
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One example is having more front desk
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help,
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like virtual assistants or someone
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U.S.-based or abroad that's answering the
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phone calls,
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that's doing a lot of the callbacks.
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I have a whole bunch of self-limiting
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beliefs around it because I feel like I'm
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the best one to do it.
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And I feel like I have the best
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ability to demonstrate, like,
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authority and status over some of the big
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personalities that call in.
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Or it's, like,
00:02:43.794 --> 00:02:46.037
the personalities of the patient's
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assistant or, you know,
00:02:48.598 --> 00:02:50.199
executive assistant or whatever.
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So, like...
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Just around that is one example.
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And I have numerous examples.
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And in general,
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I would not have been able to get
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to this point where I'm at right now
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with full-time team members and all that
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if I didn't take the reins and just...
00:03:05.543 --> 00:03:07.143
make decisions and like kind of figure it
00:03:07.163 --> 00:03:08.084
out later, reassess,
00:03:08.123 --> 00:03:09.223
maybe I made the wrong decision,
00:03:09.383 --> 00:03:11.224
no problem, go back and change it.
00:03:12.044 --> 00:03:13.745
But when it mounts up to so many
00:03:13.786 --> 00:03:15.126
decisions as a business owner,
00:03:16.786 --> 00:03:18.106
there can be decision fatigue.
00:03:18.167 --> 00:03:18.347
I mean,
00:03:18.366 --> 00:03:19.706
I went through this with electronic
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medical records.
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I went through it with payroll software.
00:03:22.427 --> 00:03:23.627
Eventually, like for me,
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what helps is like, it's easier to say,
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it's harder to do,
00:03:27.990 --> 00:03:29.370
but it's so easy to say,
00:03:29.569 --> 00:03:31.251
and what I would suggest anyone do,
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You have to just pick a lane,
00:03:34.795 --> 00:03:35.856
pick a path,
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make a decision knowing that it might not
00:03:39.159 --> 00:03:42.443
be the best therapist or the best software
00:03:42.522 --> 00:03:44.025
or the best approach.
00:03:44.585 --> 00:03:46.806
You realize like, oh, wow, this is wrong.
00:03:47.987 --> 00:03:50.069
We talked about house cleaners here on the
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show months ago.
00:03:52.051 --> 00:03:53.354
And Tony said that they don't like,
00:03:53.373 --> 00:03:53.753
you know,
00:03:53.774 --> 00:03:54.594
they used to do it and then they
00:03:54.615 --> 00:03:56.056
don't like it and why we were doing
00:03:56.096 --> 00:03:56.576
it and all that.
00:03:56.616 --> 00:03:57.997
And I didn't even tell you guys,
00:03:58.018 --> 00:03:59.759
but since then we've gone through like
00:03:59.800 --> 00:04:01.641
three or four different cleaners slash
00:04:01.681 --> 00:04:02.401
cleaning companies.
00:04:03.426 --> 00:04:04.967
Because the first person comes,
00:04:05.388 --> 00:04:07.248
the business owner, with an assistant,
00:04:07.308 --> 00:04:09.308
and that first time is amazing.
00:04:09.429 --> 00:04:12.270
I'm like, oh, this is their model.
00:04:12.290 --> 00:04:13.010
Their model is,
00:04:13.311 --> 00:04:15.012
then they leave this assistant that's
00:04:15.051 --> 00:04:17.392
barely trained for all the follow-up
00:04:17.593 --> 00:04:18.012
visits.
00:04:19.994 --> 00:04:21.394
Sounds similar to some of the physical
00:04:21.434 --> 00:04:22.175
therapy out there.
00:04:22.194 --> 00:04:22.274
Yeah.
00:04:22.875 --> 00:04:25.055
uh and so then it's like okay well
00:04:25.076 --> 00:04:26.336
they missed this they missed this they
00:04:26.355 --> 00:04:27.677
missed this like let's give them another
00:04:27.697 --> 00:04:29.016
shot they get another shot they missed
00:04:29.036 --> 00:04:31.137
this they missed a bunch of stuff um
00:04:31.177 --> 00:04:34.620
then we switch right so business for at
00:04:34.639 --> 00:04:36.379
least for me is just like in a
00:04:36.459 --> 00:04:41.101
never-ending onslaught of decisions so if
00:04:41.122 --> 00:04:42.783
you're not okay with that if you're if
00:04:42.822 --> 00:04:44.702
you are petrified of making any decision
00:04:45.363 --> 00:04:48.105
you're probably not an entrepreneur you
00:04:48.125 --> 00:04:50.386
hit two topics that i'd like to develop
00:04:52.052 --> 00:04:53.173
One, I don't want to forget them.
00:04:54.754 --> 00:04:56.937
One is talking about outsourcing,
00:04:56.976 --> 00:04:59.480
like intake and outsourcing and that kind
00:04:59.500 --> 00:04:59.920
of stuff.
00:05:00.060 --> 00:05:02.322
I had a conversation with Joey Albritton
00:05:03.223 --> 00:05:04.144
and I was telling him, I was like,
00:05:04.305 --> 00:05:04.685
dude,
00:05:04.966 --> 00:05:07.468
the clinic's blowing every number out of
00:05:07.509 --> 00:05:07.949
the water.
00:05:07.988 --> 00:05:10.951
We're doing better in a single location
00:05:11.673 --> 00:05:12.973
than we have in ten years.
00:05:13.857 --> 00:05:14.759
I'm like, you know why?
00:05:15.821 --> 00:05:16.101
I said,
00:05:16.141 --> 00:05:18.827
because I have my wife who's a licensed
00:05:18.848 --> 00:05:19.829
physical therapist,
00:05:20.011 --> 00:05:22.396
a far better physical therapist than me
00:05:23.197 --> 00:05:24.160
doing front desk.
00:05:26.435 --> 00:05:28.836
And I can absolutely tell you,
00:05:29.656 --> 00:05:31.838
she is a thousand times more valuable to
00:05:31.858 --> 00:05:33.399
the company doing front desk.
00:05:33.418 --> 00:05:34.779
And when I say doing front desk,
00:05:35.259 --> 00:05:36.781
that includes admissions,
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answering the phone, making callbacks.
00:05:38.843 --> 00:05:41.264
It also includes all of the billing,
00:05:41.543 --> 00:05:42.964
pre-authorization,
00:05:43.605 --> 00:05:45.807
calling insurance companies, follow-ups.
00:05:46.769 --> 00:05:50.733
I need her brain operating that department
00:05:50.793 --> 00:05:51.613
of the business.
00:05:51.713 --> 00:05:55.336
I cannot outsource that to a company
00:05:56.197 --> 00:05:56.778
overseas.
00:05:56.879 --> 00:05:59.721
I can't outsource that to even a twenty
00:05:59.740 --> 00:06:02.122
five dollar an hour person with a
00:06:02.163 --> 00:06:03.004
bachelor's degree.
00:06:03.423 --> 00:06:05.365
You need the clinical brain who can
00:06:05.425 --> 00:06:06.507
identify a problem,
00:06:06.567 --> 00:06:08.447
develop a solution for the problem,
00:06:08.567 --> 00:06:10.089
systemize that solution,
00:06:10.529 --> 00:06:12.471
prevent that problem from ever happening
00:06:12.531 --> 00:06:13.031
again.
00:06:13.052 --> 00:06:13.593
Right.
00:06:14.132 --> 00:06:16.338
That is what we need at that position.
00:06:16.738 --> 00:06:19.425
And because we got that in her clinical
00:06:19.464 --> 00:06:19.906
mind,
00:06:21.043 --> 00:06:22.485
A monkey can treat a patient.
00:06:22.985 --> 00:06:25.406
I need her to do the creative aspect
00:06:25.846 --> 00:06:28.067
of figuring out how to get paid.
00:06:28.666 --> 00:06:29.507
So he was like,
00:06:29.627 --> 00:06:31.247
in no world does it make sense to
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pay a licensed therapist to be a
00:06:33.949 --> 00:06:34.689
receptionist.
00:06:35.149 --> 00:06:35.730
I said, well, heck,
00:06:36.290 --> 00:06:37.990
it does in my world because for ten
00:06:38.031 --> 00:06:39.752
years we've never made this much money and
00:06:39.791 --> 00:06:41.512
had this much consistency and been this
00:06:41.572 --> 00:06:44.454
busy without that person in that role.
00:06:45.634 --> 00:06:47.314
Would she need to be a PT or
00:06:47.334 --> 00:06:48.815
does she just have that mind?
00:06:48.836 --> 00:06:48.875
No.
00:06:49.413 --> 00:06:50.274
You just need that mind.
00:06:50.295 --> 00:06:52.757
You just need curiosity, creativity,
00:06:52.978 --> 00:06:53.759
analytics.
00:06:53.819 --> 00:06:55.560
You need to be able to identify.
00:06:56.081 --> 00:06:58.303
But PTs tend to have that kind of
00:06:58.343 --> 00:06:58.624
brain.
00:07:00.005 --> 00:07:01.107
That's what we do.
00:07:01.146 --> 00:07:02.168
We do it in the clinic.
00:07:02.247 --> 00:07:04.370
It's just if I let her do it
00:07:04.451 --> 00:07:06.552
out there, we're not going to get paid.
00:07:07.033 --> 00:07:08.694
If I have her do it in here,
00:07:08.714 --> 00:07:09.576
we're going to get paid.
00:07:10.966 --> 00:07:13.108
And so the second part that Dave brought
00:07:13.208 --> 00:07:13.387
up,
00:07:13.927 --> 00:07:16.329
the mistake that cleaning company made,
00:07:16.470 --> 00:07:18.312
and it's the mistake that therapists make
00:07:18.432 --> 00:07:19.112
all the time,
00:07:20.134 --> 00:07:22.456
that cleaning company put their best foot
00:07:22.495 --> 00:07:23.877
forward, got in the door,
00:07:23.956 --> 00:07:26.418
blew you out of the water with how
00:07:26.459 --> 00:07:28.019
amazing the experience was,
00:07:28.060 --> 00:07:29.781
then filled it with somebody who can't
00:07:29.822 --> 00:07:32.144
fulfill on the expectation they
00:07:32.204 --> 00:07:32.884
established.
00:07:33.916 --> 00:07:36.959
if i establish a lower expectation in the
00:07:36.980 --> 00:07:39.041
clinic on day number one that is what
00:07:39.081 --> 00:07:41.983
the patient has benchmarked as this is
00:07:42.024 --> 00:07:44.105
what i'm gonna get and as long as
00:07:44.185 --> 00:07:47.428
i continue to fulfill on that you know
00:07:47.790 --> 00:07:51.692
seventy percent uh expectate awesome but
00:07:51.733 --> 00:07:53.113
like and this is why
00:07:54.254 --> 00:07:56.196
As the owner, as the founder, you know,
00:07:56.216 --> 00:07:57.735
like if Dave goes out there and does
00:07:57.776 --> 00:08:00.177
the first visit and just blows the patient
00:08:00.216 --> 00:08:00.937
out of the water,
00:08:01.418 --> 00:08:03.978
then brings in somebody who might be good,
00:08:04.259 --> 00:08:05.718
just not as good as Dave.
00:08:06.259 --> 00:08:08.300
It's never going to feel as good as
00:08:08.339 --> 00:08:10.240
the first day when the patient had Dave.
00:08:10.281 --> 00:08:13.081
We have to let those other clinicians who
00:08:13.122 --> 00:08:13.922
are not owners,
00:08:14.283 --> 00:08:16.423
who are not at the level that you're
00:08:16.663 --> 00:08:19.245
at, go with it from day number one.
00:08:19.264 --> 00:08:22.925
You don't forget it.
00:08:24.250 --> 00:08:24.711
That was it.
00:08:24.732 --> 00:08:25.651
That was the second.
00:08:25.672 --> 00:08:27.553
The second was the fact that that cleaning
00:08:27.593 --> 00:08:30.636
company made a mistake by doing so great
00:08:30.696 --> 00:08:31.536
on the first day,
00:08:31.637 --> 00:08:33.418
establishing the bar so high.
00:08:33.957 --> 00:08:34.118
Right.
00:08:34.258 --> 00:08:34.739
Outsourcing.
00:08:34.778 --> 00:08:34.999
Right.
00:08:35.278 --> 00:08:37.921
So Dave, we'll go to you.
00:08:38.321 --> 00:08:39.542
You brought something up I didn't even
00:08:39.581 --> 00:08:41.243
think about and never thought about.
00:08:41.943 --> 00:08:42.985
A lot of times you might not even
00:08:43.024 --> 00:08:45.306
be talking to the potential patient or
00:08:45.346 --> 00:08:46.908
client on the first day.
00:08:46.927 --> 00:08:49.830
You're talking about assistants or staff
00:08:49.850 --> 00:08:50.990
members booking for those people.
00:08:51.030 --> 00:08:52.311
So how do you go about...
00:08:53.136 --> 00:08:55.298
doing this or is this is this bad
00:08:55.339 --> 00:08:56.879
like do you set the bar with dave
00:08:56.899 --> 00:08:58.581
and then when someone else shows up it
00:08:58.620 --> 00:09:00.462
might not be good better or worse it's
00:09:00.482 --> 00:09:03.264
just different well first of all i don't
00:09:03.304 --> 00:09:04.865
like it i don't like it because i
00:09:04.905 --> 00:09:05.726
want to i want to i want to
00:09:05.746 --> 00:09:08.408
speak to the decision maker right right
00:09:08.528 --> 00:09:12.071
now we're historically me my wife has done
00:09:12.110 --> 00:09:13.913
callbacks before i've had other folks try
00:09:14.192 --> 00:09:15.374
and help us do callbacks before
00:09:16.451 --> 00:09:19.134
We're always going to be professional and
00:09:19.174 --> 00:09:21.456
respectful with the third party.
00:09:22.597 --> 00:09:23.519
Believe it or not, like,
00:09:23.599 --> 00:09:26.322
there's families in New York City where,
00:09:26.402 --> 00:09:28.143
whether it's remotely or in person,
00:09:28.464 --> 00:09:30.004
they have an assistant, like,
00:09:30.065 --> 00:09:30.785
for their life.
00:09:31.166 --> 00:09:32.267
Like, for their, like,
00:09:32.788 --> 00:09:34.288
doctor's appointments and, like,
00:09:34.349 --> 00:09:35.830
booking travel and all that.
00:09:35.870 --> 00:09:36.071
Like...
00:09:36.510 --> 00:09:37.172
Some are remote.
00:09:37.511 --> 00:09:39.472
Some are literally in person during the
00:09:39.513 --> 00:09:40.854
physical therapy visits at the home,
00:09:40.995 --> 00:09:42.195
which is just I mean, it's wild.
00:09:42.215 --> 00:09:43.475
Like they're getting paid a full like
00:09:43.897 --> 00:09:44.537
seventy, eighty,
00:09:44.576 --> 00:09:47.078
whatever thousand dollar salary to be a
00:09:47.119 --> 00:09:47.980
full time assistant.
00:09:48.460 --> 00:09:49.880
It's like kind of it's kind of crazy.
00:09:51.241 --> 00:09:52.322
But I would love to get to that.
00:09:52.342 --> 00:09:53.423
I can't wait to get to that point.
00:09:54.205 --> 00:09:55.946
So I don't I want to speak to
00:09:55.985 --> 00:09:56.726
the decision maker.
00:09:57.616 --> 00:09:58.638
I want to speak to the person that's
00:09:58.697 --> 00:10:00.039
in pain because then I can ask the
00:10:00.080 --> 00:10:02.942
consequence questions like, hey, so Tony,
00:10:03.124 --> 00:10:04.384
you have this knee pain.
00:10:04.905 --> 00:10:05.966
What if you do nothing?
00:10:06.126 --> 00:10:07.828
What if nothing changes in six months?
00:10:07.989 --> 00:10:09.311
Where might you be?
00:10:09.551 --> 00:10:11.833
I want to ask the pain point challenge
00:10:12.695 --> 00:10:13.816
and the consequence questions.
00:10:14.076 --> 00:10:15.738
If I'm speaking to the assistant or the...
00:10:17.820 --> 00:10:19.541
uh the executive assistant or something
00:10:19.562 --> 00:10:22.283
like that it's unfortunately like they're
00:10:22.303 --> 00:10:24.205
just going to pass along like the numbers
00:10:24.245 --> 00:10:25.826
and the figures and how much we can
00:10:25.846 --> 00:10:28.128
we cost it's it's not the full it's
00:10:28.148 --> 00:10:30.068
not the full it's not the full like
00:10:30.509 --> 00:10:32.130
it's not the full sales process because
00:10:33.409 --> 00:10:33.590
I mean,
00:10:33.929 --> 00:10:35.211
we can still ask all those things,
00:10:35.230 --> 00:10:36.471
the same thing that we would do,
00:10:36.511 --> 00:10:37.472
like what makes it better,
00:10:37.493 --> 00:10:39.313
what makes it worse, like why now,
00:10:39.894 --> 00:10:40.615
all that type of stuff.
00:10:40.634 --> 00:10:41.434
But unfortunately,
00:10:41.455 --> 00:10:44.417
like these assistants sometimes have very
00:10:44.576 --> 00:10:45.317
overbearing,
00:10:46.018 --> 00:10:48.460
strong personality type boss that they're
00:10:48.480 --> 00:10:49.000
working for.
00:10:49.440 --> 00:10:51.822
And they've been kind of trained and
00:10:51.841 --> 00:10:52.081
trained
00:10:53.767 --> 00:10:55.568
they've been geared to kind of just do
00:10:55.609 --> 00:10:57.129
these like transactional phone calls.
00:10:57.169 --> 00:10:58.471
And it's kind of hard sometimes to kind
00:10:58.490 --> 00:11:00.212
of like break through the glass and kind
00:11:00.232 --> 00:11:01.514
of like, like break through their,
00:11:01.653 --> 00:11:02.274
their shell.
00:11:02.293 --> 00:11:03.154
Cause they have a shell,
00:11:03.254 --> 00:11:04.797
like an outer shell that's like tough
00:11:04.817 --> 00:11:07.359
because they've developed that because
00:11:07.798 --> 00:11:08.460
that's their job.
00:11:08.519 --> 00:11:11.261
And they work with someone who is a
00:11:11.302 --> 00:11:12.102
multimillionaire or,
00:11:12.363 --> 00:11:13.244
or a billionaire or whatever.
00:11:13.303 --> 00:11:15.885
So, um, but yeah, sometimes that, in fact,
00:11:16.145 --> 00:11:17.547
um, we have a client right now.
00:11:17.988 --> 00:11:18.288
That's why,
00:11:18.488 --> 00:11:19.528
that's why I brought it up is we
00:11:19.548 --> 00:11:21.471
have a client right now where the, the,
00:11:22.311 --> 00:11:24.331
The family's assistant is remote living in
00:11:24.831 --> 00:11:25.331
Colorado,
00:11:25.371 --> 00:11:26.913
but she literally signed the paperwork,
00:11:26.932 --> 00:11:28.913
sent sent the credit card information,
00:11:28.994 --> 00:11:29.953
did all the phone calls,
00:11:29.994 --> 00:11:32.394
did all the text messages and emails and
00:11:32.515 --> 00:11:34.076
all the organizing of everything.
00:11:34.216 --> 00:11:36.216
And I and we we haven't spoken to
00:11:36.817 --> 00:11:39.678
the mother or father for the under
00:11:39.759 --> 00:11:41.499
eighteen year old client.
00:11:41.778 --> 00:11:43.179
So it's it's kind of like it's a
00:11:43.200 --> 00:11:45.081
little wild, but it is what it is.
00:11:46.600 --> 00:11:48.022
Yeah, I know some people I know.
00:11:48.121 --> 00:11:50.024
I know several people who have that job.
00:11:50.063 --> 00:11:52.265
They are the executive assistant.
00:11:52.966 --> 00:11:55.028
And you hear the word assistant and you
00:11:55.128 --> 00:11:57.309
automatically assume, well,
00:11:57.389 --> 00:11:58.692
how much they bring to the table.
00:11:59.091 --> 00:12:00.712
These people are running the show.
00:12:01.033 --> 00:12:01.933
They can be running the show.
00:12:02.053 --> 00:12:02.254
Right.
00:12:02.274 --> 00:12:03.676
Like what they're able to do,
00:12:03.716 --> 00:12:04.876
what you're actually able to do,
00:12:04.897 --> 00:12:07.058
like sort of alluding to like I've never
00:12:07.119 --> 00:12:07.418
met her.
00:12:07.479 --> 00:12:09.120
Like, I'm pretty sure she exists.
00:12:09.181 --> 00:12:10.581
But Tony says, you know, his wife.
00:12:10.902 --> 00:12:11.383
Right.
00:12:12.043 --> 00:12:13.743
what they're able to do is they're not
00:12:13.822 --> 00:12:16.224
they're able to follow one two three four
00:12:16.264 --> 00:12:18.245
five step directions but they're also able
00:12:18.284 --> 00:12:21.024
to think when three goes sideways we throw
00:12:21.065 --> 00:12:23.405
four and five out what is the actual
00:12:23.426 --> 00:12:26.285
thing we're solving for okay that's gone
00:12:26.385 --> 00:12:27.606
you know like the computer systems are
00:12:27.647 --> 00:12:30.267
down what do we do they're able to
00:12:30.326 --> 00:12:33.388
think four steps ahead that is a skill
00:12:33.488 --> 00:12:35.708
that is a valuable skill because they
00:12:35.729 --> 00:12:36.188
understand
00:12:37.048 --> 00:12:40.315
Like the trains don't run when something
00:12:40.355 --> 00:12:41.859
goes sideways and how do we keep things
00:12:41.899 --> 00:12:42.279
together?
00:12:44.827 --> 00:12:47.970
They are booking crazy expensive private
00:12:48.009 --> 00:12:52.373
flight tickets and vacations and obviously
00:12:52.393 --> 00:12:53.333
doctor's appointments because they're
00:12:53.354 --> 00:12:56.155
calling us or physical therapy.
00:12:57.777 --> 00:12:59.278
I think an average person would be like,
00:12:59.437 --> 00:13:01.438
okay, are you the right provider?
00:13:01.938 --> 00:13:03.000
Where is your office?
00:13:03.120 --> 00:13:04.160
What date is the appointment?
00:13:04.201 --> 00:13:04.921
Those are basics.
00:13:06.001 --> 00:13:07.643
Good ones that I know and I've seen
00:13:07.663 --> 00:13:09.464
them worked with are asking,
00:13:09.845 --> 00:13:11.085
they're smart enough to know
00:13:11.946 --> 00:13:13.647
They've been burned by the hot stove.
00:13:14.407 --> 00:13:15.668
They've booked an appointment.
00:13:16.067 --> 00:13:19.428
The boss or whoever they work for went
00:13:19.469 --> 00:13:21.570
to it and was like, that doctor sucked.
00:13:21.690 --> 00:13:22.570
How'd you vet them?
00:13:22.590 --> 00:13:23.811
And they were like, vet them?
00:13:23.870 --> 00:13:24.730
I thought I was supposed to get the
00:13:24.750 --> 00:13:25.171
appointment book.
00:13:25.530 --> 00:13:27.011
The smart ones go, got it.
00:13:27.272 --> 00:13:30.033
When I'm called to question on why I
00:13:30.052 --> 00:13:31.573
made decision A and not F,
00:13:33.270 --> 00:13:36.494
I have to have good reasoning and those
00:13:36.514 --> 00:13:38.235
things like, are you saving me time?
00:13:38.975 --> 00:13:40.256
Clicking book, book, you know,
00:13:40.277 --> 00:13:41.518
and selecting a time and date is not
00:13:41.557 --> 00:13:44.019
saving the time picking the right provider
00:13:44.159 --> 00:13:45.341
or the right, Oh, you,
00:13:45.461 --> 00:13:46.782
you got me the right flight for the
00:13:46.802 --> 00:13:47.422
cheapest price,
00:13:47.442 --> 00:13:49.003
but I have a six hour layover in,
00:13:49.082 --> 00:13:49.964
you know, in Iowa.
00:13:49.984 --> 00:13:50.705
What are you doing?
00:13:50.725 --> 00:13:51.826
Why don't you think about that?
00:13:51.846 --> 00:13:53.907
They're paying you to think.
00:13:54.327 --> 00:13:55.928
And you just brought up a good point,
00:13:55.969 --> 00:13:57.549
which is sometimes historically we would
00:13:57.590 --> 00:14:01.692
say to these assistants, uh, like, Hey,
00:14:02.714 --> 00:14:06.375
hey hey tom um i know first of
00:14:06.394 --> 00:14:07.456
all it sounds i know you have a
00:14:07.475 --> 00:14:08.735
tough job we have a lot of clients
00:14:08.755 --> 00:14:09.836
that have called in over the years where
00:14:09.856 --> 00:14:12.158
they have an assistant or an ea or
00:14:12.278 --> 00:14:14.979
uh uh executive assistant or whatever like
00:14:14.999 --> 00:14:18.000
different um different like different
00:14:18.019 --> 00:14:21.000
titles but like hey tom um first of
00:14:21.020 --> 00:14:21.662
all i just want to let you know
00:14:21.721 --> 00:14:24.903
that we have we've onboarded a lot of
00:14:24.923 --> 00:14:27.384
uh high profile clients over the years
00:14:27.543 --> 00:14:29.024
through their assistants and i just want
00:14:29.044 --> 00:14:29.544
to let you know that
00:14:30.605 --> 00:14:31.745
First of all, this is my direct number.
00:14:31.764 --> 00:14:32.586
This is how you can reach us.
00:14:32.625 --> 00:14:34.125
This is the easiest way.
00:14:34.966 --> 00:14:35.407
And also,
00:14:35.466 --> 00:14:36.706
we're going to try to set this up.
00:14:36.767 --> 00:14:38.187
And I'm asking these questions to make
00:14:38.207 --> 00:14:39.567
sure that it's the right fit for both
00:14:39.587 --> 00:14:39.748
of us.
00:14:39.768 --> 00:14:41.889
So I want to make sure that your
00:14:41.908 --> 00:14:43.048
boss, this client,
00:14:43.129 --> 00:14:44.009
is the right fit for us.
00:14:44.970 --> 00:14:47.309
Not just are we the right fit for
00:14:47.370 --> 00:14:48.571
you and your boss,
00:14:48.610 --> 00:14:49.711
but I want to make sure that you're
00:14:49.750 --> 00:14:50.311
the right fit for us.
00:14:50.331 --> 00:14:51.272
So they're a little bit of status.
00:14:51.292 --> 00:14:52.011
But at the same time,
00:14:52.032 --> 00:14:53.032
we want to come back and say, hey,
00:14:53.052 --> 00:14:54.033
Tom, by the way,
00:14:55.986 --> 00:14:57.768
We've had a lot of these scenarios where
00:14:58.009 --> 00:14:59.870
an assistant like you has booked for their
00:14:59.889 --> 00:15:00.230
client.
00:15:00.530 --> 00:15:02.272
And I wanna let you know that we
00:15:02.351 --> 00:15:03.972
understand that you're sticking your neck
00:15:04.013 --> 00:15:04.354
out here.
00:15:04.754 --> 00:15:07.255
Like there is some risk and we don't
00:15:07.275 --> 00:15:07.515
wanna,
00:15:07.956 --> 00:15:09.618
we do not wanna make you look bad.
00:15:10.158 --> 00:15:12.759
It is our focus that we're also gonna
00:15:12.799 --> 00:15:13.860
try to get your boss,
00:15:13.900 --> 00:15:15.881
the client better with the back pain or
00:15:15.903 --> 00:15:16.163
whatever.
00:15:16.383 --> 00:15:17.364
But at the same time, Tom,
00:15:18.325 --> 00:15:20.225
We will not make you look bad.
00:15:20.426 --> 00:15:22.706
I actually will be sending Dr. Andrew.
00:15:22.745 --> 00:15:24.346
He's one of my most professional prompt
00:15:24.366 --> 00:15:25.126
physical therapists.
00:15:25.167 --> 00:15:26.846
He runs marathons.
00:15:26.886 --> 00:15:28.227
He helps with back pain.
00:15:28.827 --> 00:15:29.707
He can do all the things.
00:15:30.488 --> 00:15:31.008
But also,
00:15:32.688 --> 00:15:34.950
he knows how to manage your type of
00:15:34.970 --> 00:15:36.169
boss, the person that you're describing,
00:15:36.210 --> 00:15:37.690
like the strong personality, the ego,
00:15:37.750 --> 00:15:39.410
the busy schedule, all of that.
00:15:40.250 --> 00:15:41.212
He knows how to manage that.
00:15:41.253 --> 00:15:45.038
He's confident and he's clear on the game
00:15:45.077 --> 00:15:47.542
plan and also experienced in dealing with
00:15:47.662 --> 00:15:48.582
this type of clientele.
00:15:49.063 --> 00:15:50.164
And no matter what happens,
00:15:50.546 --> 00:15:51.687
we're going to make sure that we over
00:15:51.707 --> 00:15:53.590
communicate with you because you're
00:15:53.610 --> 00:15:54.490
sticking your neck out here.
00:15:54.552 --> 00:15:55.413
You're finding a...
00:15:56.394 --> 00:15:57.813
random physical therapy practice on
00:15:57.874 --> 00:15:58.173
Google.
00:15:58.235 --> 00:15:58.414
I mean,
00:15:58.554 --> 00:16:00.274
obviously a word of mouth referral is
00:16:00.315 --> 00:16:00.595
best,
00:16:00.914 --> 00:16:02.395
but sometimes they're finding us on Google
00:16:02.416 --> 00:16:02.836
or something.
00:16:03.436 --> 00:16:05.336
And so we will literally say, hey,
00:16:05.796 --> 00:16:07.116
just want to let you know that we've
00:16:07.356 --> 00:16:08.836
gone through this a million times before.
00:16:09.456 --> 00:16:13.057
And we really focus on making sure that
00:16:13.238 --> 00:16:14.538
you, whoever's reaching out,
00:16:14.599 --> 00:16:15.038
the assistive,
00:16:15.879 --> 00:16:18.379
will not look bad here we never want
00:16:18.399 --> 00:16:20.421
you to look bad in fact we want
00:16:20.461 --> 00:16:23.243
your boss to speak with you privately in
00:16:23.263 --> 00:16:25.484
the coming days or weeks and say oh
00:16:25.543 --> 00:16:27.524
my gosh i cannot believe that you found
00:16:27.865 --> 00:16:29.265
this type of practice and they got a
00:16:29.306 --> 00:16:30.706
doctor of physical therapy degree and they
00:16:30.745 --> 00:16:33.768
come here for an hour and then the
00:16:33.908 --> 00:16:35.769
obviously the self-pay figures like don't
00:16:35.788 --> 00:16:37.690
even matter but it's really about wow that
00:16:37.730 --> 00:16:39.350
you found a great person a great fit
00:16:39.630 --> 00:16:41.692
a great company thank you so much we
00:16:41.731 --> 00:16:43.152
want the we want the client to be
00:16:43.192 --> 00:16:44.253
saying that to their assistant
00:16:45.082 --> 00:16:46.244
That's our goal.
00:16:46.283 --> 00:16:48.264
When you start talking to someone like
00:16:48.304 --> 00:16:51.307
that, that is a pattern interrupt.
00:16:51.966 --> 00:16:53.148
Like when you're on the call with an
00:16:53.227 --> 00:16:54.528
EA and you're like, hey, listen,
00:16:54.889 --> 00:16:55.990
we've done this before.
00:16:57.551 --> 00:16:59.111
Let's make sure this is the right fit
00:16:59.552 --> 00:17:02.014
so that your boss gets the right
00:17:02.413 --> 00:17:03.115
experience.
00:17:03.514 --> 00:17:05.516
What you've just said is I understand what
00:17:05.556 --> 00:17:06.457
you're solving for.
00:17:07.770 --> 00:17:09.152
I've seen and done this before.
00:17:09.511 --> 00:17:11.753
Let's make sure I can solve your problem.
00:17:11.953 --> 00:17:13.394
Not even your boss's problem yet.
00:17:14.075 --> 00:17:15.435
It's now both of your problem.
00:17:15.715 --> 00:17:16.817
And when someone hears that,
00:17:17.057 --> 00:17:18.057
their defenses are way down.
00:17:18.076 --> 00:17:18.538
It's two problems.
00:17:18.557 --> 00:17:18.617
Yes.
00:17:18.678 --> 00:17:20.898
It's two different problems.
00:17:22.559 --> 00:17:23.340
Yes, correct.
00:17:23.480 --> 00:17:23.800
It is.
00:17:24.280 --> 00:17:25.281
I need to make sure my boss isn't
00:17:25.301 --> 00:17:25.741
pissed off.
00:17:26.262 --> 00:17:27.363
I need to make sure that we solve
00:17:27.403 --> 00:17:28.163
my boss's problem.
00:17:28.604 --> 00:17:29.924
You're going to handle my other problem.
00:17:29.964 --> 00:17:31.346
You're going to handle my boss's problem.
00:17:31.425 --> 00:17:32.846
My problem is finding the right provider.
00:17:33.586 --> 00:17:35.193
then your problem is solving my boss's
00:17:35.213 --> 00:17:37.805
shoulder issue but it's amazing how like
00:17:39.315 --> 00:17:39.855
You can learn.
00:17:40.316 --> 00:17:41.375
Can you learn that in school?
00:17:41.455 --> 00:17:41.915
You probably can.
00:17:41.935 --> 00:17:43.136
You can learn lots of things in school.
00:17:43.778 --> 00:17:44.317
I didn't.
00:17:44.478 --> 00:17:45.518
I learned a lot of the stuff that
00:17:45.558 --> 00:17:47.500
I learned in my background on internships.
00:17:47.779 --> 00:17:49.300
And I think I lucked out.
00:17:49.381 --> 00:17:50.540
Or I don't even know what luck is
00:17:50.580 --> 00:17:50.861
anymore.
00:17:50.902 --> 00:17:53.363
But I worked for some really good people
00:17:53.722 --> 00:17:55.003
who, when something happened,
00:17:55.644 --> 00:17:57.305
explained to me what just happened.
00:17:57.365 --> 00:17:58.826
And I was able to be like, oh,
00:17:58.905 --> 00:18:00.527
that's what actually happened.
00:18:00.807 --> 00:18:01.968
That's a lesson here.
00:18:02.087 --> 00:18:02.968
That's valuable.
00:18:03.087 --> 00:18:04.308
I need to remember this going forward.
00:18:07.305 --> 00:18:08.945
So here's something I want to bring up.
00:18:09.105 --> 00:18:09.726
And this is like,
00:18:09.786 --> 00:18:11.247
it starts to get a little weird,
00:18:11.987 --> 00:18:14.288
but talk it with Larry Benz.
00:18:14.488 --> 00:18:16.028
He brings up these different things called
00:18:16.048 --> 00:18:17.049
like paradoxes.
00:18:17.690 --> 00:18:17.890
Like,
00:18:17.910 --> 00:18:19.330
have you ever heard of like Jevons
00:18:19.371 --> 00:18:20.050
paradox?
00:18:20.230 --> 00:18:20.611
It's like these,
00:18:20.631 --> 00:18:22.892
like these concepts and like economics or
00:18:22.951 --> 00:18:24.393
psychology is usually where they are.
00:18:24.813 --> 00:18:27.193
Jevons paradox is when something becomes
00:18:27.253 --> 00:18:27.954
really cheap.
00:18:28.786 --> 00:18:30.326
We don't actually use less of it.
00:18:30.646 --> 00:18:32.208
We use more of it because it's cheap.
00:18:32.449 --> 00:18:34.490
So like the example is like when coal
00:18:34.769 --> 00:18:37.632
got efficient, we didn't ship less stuff.
00:18:37.853 --> 00:18:39.314
And we're like, look at all that savings.
00:18:39.713 --> 00:18:41.194
We shipped more stuff.
00:18:41.234 --> 00:18:42.476
We actually took the savings and we're
00:18:42.516 --> 00:18:43.717
like, well, screw the savings.
00:18:43.737 --> 00:18:44.857
Look how great this is.
00:18:45.717 --> 00:18:47.578
So I started looking around and when
00:18:47.618 --> 00:18:49.380
people start beating the drum about
00:18:49.700 --> 00:18:51.082
saving, saving, saving,
00:18:51.182 --> 00:18:52.762
all of a sudden my brain put two
00:18:52.782 --> 00:18:53.282
and two together.
00:18:53.303 --> 00:18:54.223
And I'm like, hey,
00:18:54.845 --> 00:18:56.786
when we start talking about AI scribes
00:18:57.126 --> 00:18:59.307
saving hours and hours of time,
00:18:59.949 --> 00:19:01.549
is that going to be the case?
00:19:01.990 --> 00:19:03.751
Because I looked behind me and I said,
00:19:04.092 --> 00:19:05.574
with all this technology that's come
00:19:05.594 --> 00:19:07.694
around in my forty six years of being.
00:19:07.714 --> 00:19:08.276
Yeah.
00:19:08.415 --> 00:19:11.157
We still work as much, if not more.
00:19:11.598 --> 00:19:13.900
So it's just changing what we might do
00:19:13.960 --> 00:19:16.041
more, but it's not actually reduced.
00:19:16.321 --> 00:19:18.743
The careful ones say it doesn't save like
00:19:18.784 --> 00:19:19.605
four hours of time.
00:19:19.845 --> 00:19:22.567
It saves four hours of documentation time
00:19:22.906 --> 00:19:23.387
a week.
00:19:23.788 --> 00:19:26.029
But you're also like the smart clinicians
00:19:26.069 --> 00:19:26.210
go,
00:19:27.363 --> 00:19:28.144
but you're going to put me to do
00:19:28.163 --> 00:19:28.203
so.
00:19:28.223 --> 00:19:29.565
I'm going to see more patients now.
00:19:29.865 --> 00:19:31.026
And if you're okay with that,
00:19:31.445 --> 00:19:32.307
then it's a win.
00:19:32.767 --> 00:19:33.788
I just see all this,
00:19:34.087 --> 00:19:37.651
like we're not using less AI because AI
00:19:37.671 --> 00:19:38.511
may be more efficient.
00:19:38.551 --> 00:19:39.412
I'm not just, well,
00:19:39.451 --> 00:19:41.213
I'm done now and I'm going to leave.
00:19:41.554 --> 00:19:43.375
No, we're just doing more and more.
00:19:44.016 --> 00:19:46.277
You guys know the subtle art of not
00:19:46.656 --> 00:19:47.876
giving a fuck, Mark Manson.
00:19:48.356 --> 00:19:49.637
I read Mark Manson's email.
00:19:50.018 --> 00:19:51.417
I read very few emails.
00:19:51.597 --> 00:19:52.979
Seth Godin, Mark Manson,
00:19:53.618 --> 00:19:55.740
and who's Five Bullet Friday?
00:19:55.799 --> 00:19:56.299
Tim Ferriss.
00:19:56.700 --> 00:19:57.440
That's about it.
00:19:57.720 --> 00:19:59.300
And Mark Manson was talking about this.
00:19:59.340 --> 00:19:59.721
He's like...
00:20:00.500 --> 00:20:02.162
He's a really itchy brain guy.
00:20:02.663 --> 00:20:04.523
He's like, in the last three months,
00:20:04.743 --> 00:20:06.065
if I'm not using AI,
00:20:06.464 --> 00:20:08.946
I feel like I'm falling behind.
00:20:09.047 --> 00:20:10.248
And this is a guy who's probably at
00:20:10.268 --> 00:20:10.929
the bleeding edge.
00:20:11.449 --> 00:20:12.930
So relating it to practice,
00:20:13.130 --> 00:20:15.071
Dave talks about the apps and the things
00:20:15.092 --> 00:20:15.892
that he uses.
00:20:16.292 --> 00:20:17.133
I still got to get the name of
00:20:17.153 --> 00:20:18.653
that app that you use because that you
00:20:18.673 --> 00:20:19.115
can watch...
00:20:19.795 --> 00:20:24.037
like a replay of like a eval audio
00:20:24.317 --> 00:20:26.278
audio audio only audio only okay got it
00:20:26.637 --> 00:20:28.138
that's still really valuable like the
00:20:28.179 --> 00:20:30.279
transcript you can ask it questions so i
00:20:30.299 --> 00:20:34.422
guess the question is is the juice worth
00:20:34.442 --> 00:20:36.202
the squeeze i mean it must be right
00:20:36.423 --> 00:20:39.144
like with tony tony's affiliated with
00:20:39.183 --> 00:20:40.565
hippo scribe so he's got to jump in
00:20:40.585 --> 00:20:43.205
here first about uh ai scribes and all
00:20:43.226 --> 00:20:43.385
that
00:20:44.914 --> 00:20:46.316
Yeah, I agree with Jimmy.
00:20:46.496 --> 00:20:48.317
I agree with the paradox,
00:20:48.337 --> 00:20:50.838
the idea that the more time it saves,
00:20:50.878 --> 00:20:53.101
the more we do other stuff,
00:20:53.141 --> 00:20:54.142
we fill that time.
00:20:54.942 --> 00:20:57.003
There's never a point in anyone's life
00:20:57.104 --> 00:20:59.746
where you're actually doing nothing.
00:20:59.846 --> 00:21:00.946
Even if you're recovering,
00:21:01.027 --> 00:21:01.928
even if you're resting,
00:21:01.968 --> 00:21:05.650
watching Netflix and chilling, whatever,
00:21:05.690 --> 00:21:07.291
you're always going to fill that time with
00:21:07.352 --> 00:21:07.711
something.
00:21:09.675 --> 00:21:11.237
I brought the AI Scribe in, right?
00:21:11.277 --> 00:21:12.297
I've been using it for years.
00:21:12.457 --> 00:21:14.958
I will never function without an AI Scribe
00:21:15.057 --> 00:21:16.097
in physical therapy.
00:21:16.837 --> 00:21:18.439
But all that does is it allows me
00:21:18.499 --> 00:21:20.539
to do more video content,
00:21:20.700 --> 00:21:21.660
more other stuff.
00:21:22.180 --> 00:21:23.520
I'm sitting here right now
00:21:24.525 --> 00:21:27.066
I've got this box that came yesterday,
00:21:27.726 --> 00:21:31.926
a new compression device that the company
00:21:31.987 --> 00:21:33.127
upgraded and sent me.
00:21:33.208 --> 00:21:33.567
Jimmy,
00:21:34.067 --> 00:21:37.929
I still haven't seen your live selling
00:21:38.088 --> 00:21:38.749
product stuff.
00:21:39.108 --> 00:21:39.849
Where do you at, bro?
00:21:40.029 --> 00:21:40.950
It's on Amazon Live.
00:21:41.650 --> 00:21:42.471
I got to go find it.
00:21:42.510 --> 00:21:43.451
I'm going to go watch it.
00:21:44.031 --> 00:21:46.093
So, yeah, we totally just do more.
00:21:46.794 --> 00:21:48.174
I mean, and that's human nature.
00:21:48.194 --> 00:21:48.355
Like,
00:21:48.414 --> 00:21:50.215
that is the way it's supposed to be.
00:21:50.916 --> 00:21:53.138
What frustrates me the most is when I
00:21:53.219 --> 00:21:54.400
do see somebody...
00:21:55.410 --> 00:21:57.971
Who like, I don't know,
00:21:58.291 --> 00:21:59.913
they don't create more.
00:21:59.972 --> 00:22:00.972
They don't do more.
00:22:00.992 --> 00:22:02.374
They have all these amazing tools.
00:22:02.433 --> 00:22:03.835
Best time to ever be alive as a
00:22:03.875 --> 00:22:06.395
human being in the history of the world.
00:22:06.896 --> 00:22:08.477
And if you watch TikTok,
00:22:08.497 --> 00:22:10.439
you would think we live in the worst
00:22:10.459 --> 00:22:11.338
time to be alive.
00:22:11.939 --> 00:22:12.220
I mean,
00:22:12.420 --> 00:22:14.580
it's such a bizarre time right now.
00:22:15.451 --> 00:22:17.374
I think if you brought in a psychologist,
00:22:17.493 --> 00:22:18.115
and I will,
00:22:18.194 --> 00:22:19.016
because I got a buddy who's a
00:22:19.036 --> 00:22:19.696
psychologist,
00:22:19.836 --> 00:22:21.058
and if I give him enough time,
00:22:21.078 --> 00:22:23.422
he'll think about stuff like this.
00:22:24.103 --> 00:22:25.285
Could the idea,
00:22:25.684 --> 00:22:27.708
if people do honestly believe this is
00:22:27.768 --> 00:22:29.549
crazy and this is the worst time ever...
00:22:30.151 --> 00:22:32.212
Do you think it's the paralysis or the
00:22:32.252 --> 00:22:34.434
abundance of all the things I could or
00:22:34.494 --> 00:22:37.017
should be doing and that feels so heavy?
00:22:37.457 --> 00:22:39.439
Because when you watch someone succeeding
00:22:39.479 --> 00:22:40.779
and you're like, I'm so far behind.
00:22:41.059 --> 00:22:41.861
I've been doing this.
00:22:42.221 --> 00:22:43.021
I should be doing that.
00:22:43.061 --> 00:22:44.182
Let me drop this and do that.
00:22:44.442 --> 00:22:46.023
And some of those things are just not
00:22:46.084 --> 00:22:46.565
possible.
00:22:47.565 --> 00:22:48.006
You can't.
00:22:48.046 --> 00:22:49.586
Comparison is the thief of joy.
00:22:50.106 --> 00:22:50.248
And...
00:22:50.867 --> 00:22:52.749
This is a comparison machine, right?
00:22:52.769 --> 00:22:54.490
It's great if you want to figure out
00:22:54.509 --> 00:22:55.190
something new.
00:22:55.730 --> 00:22:58.050
It's horrible if you get stuck comparing
00:22:58.070 --> 00:22:59.412
yourself to everybody else,
00:22:59.471 --> 00:23:00.291
which is a simple,
00:23:00.511 --> 00:23:03.294
that's a human nature thing.
00:23:03.394 --> 00:23:03.953
Yeah.
00:23:04.034 --> 00:23:05.694
Especially, you know, depending,
00:23:05.855 --> 00:23:07.536
I was thinking on the way in this
00:23:07.615 --> 00:23:08.036
morning,
00:23:09.770 --> 00:23:10.632
You hear the saying,
00:23:10.652 --> 00:23:12.152
you're the average of the five people you
00:23:12.192 --> 00:23:13.512
spend the most time with.
00:23:13.952 --> 00:23:15.554
Who are the people around you?
00:23:16.354 --> 00:23:18.734
We should do an episode on what we
00:23:18.775 --> 00:23:21.736
listen to, what we watch.
00:23:22.356 --> 00:23:24.298
So I'm on this running program.
00:23:24.857 --> 00:23:26.638
ChatGPT is my running coach.
00:23:26.739 --> 00:23:28.719
I'm trying to bring my diastolic blood
00:23:28.739 --> 00:23:29.740
pressure down.
00:23:30.059 --> 00:23:31.340
I have not been able to do it
00:23:31.361 --> 00:23:33.461
by myself without medication for three
00:23:33.481 --> 00:23:33.842
years.
00:23:34.917 --> 00:23:36.397
I want my diastolic.
00:23:36.438 --> 00:23:37.778
My systolic is doing great.
00:23:37.818 --> 00:23:40.119
My diastolic will not come down.
00:23:40.940 --> 00:23:42.279
I'm trying all these different things.
00:23:42.299 --> 00:23:45.601
So anyway, every run that I do,
00:23:46.320 --> 00:23:47.682
I don't listen to music.
00:23:48.422 --> 00:23:50.461
I listen to the All In podcast.
00:23:51.202 --> 00:23:53.403
I listen to Peter Diamandis.
00:23:53.962 --> 00:23:57.924
I listen to these business and technology
00:23:57.964 --> 00:24:00.164
guys that get me so pumped,
00:24:00.224 --> 00:24:02.226
get me more pumped than music gets me
00:24:02.266 --> 00:24:02.625
pumped.
00:24:03.326 --> 00:24:04.906
While I'm running that by the end of
00:24:04.967 --> 00:24:05.406
my run,
00:24:05.487 --> 00:24:07.488
not only do I have the endorphins of
00:24:07.528 --> 00:24:07.988
the run,
00:24:08.028 --> 00:24:10.628
but I feel so positive about the future
00:24:10.648 --> 00:24:11.409
of society,
00:24:11.888 --> 00:24:13.970
about how successful we can be,
00:24:14.029 --> 00:24:16.611
about how easy it is in today's world
00:24:16.951 --> 00:24:18.731
to get what you want.
00:24:19.432 --> 00:24:21.012
And I'm just like, I just,
00:24:21.113 --> 00:24:22.854
I feel bad for other people who maybe
00:24:23.374 --> 00:24:25.974
don't have that resource available or
00:24:26.055 --> 00:24:27.115
don't know it exists.
00:24:27.134 --> 00:24:27.275
Yeah.
00:24:27.454 --> 00:24:28.256
Yeah.
00:24:29.835 --> 00:24:32.420
Quick translation is Tony goes on a run
00:24:32.579 --> 00:24:34.022
and he gets the runner's high and then
00:24:34.042 --> 00:24:35.605
he gets the entrepreneurship high.
00:24:35.726 --> 00:24:37.789
I love it.
00:24:37.809 --> 00:24:38.932
What do you listen to, Dave?
00:24:39.211 --> 00:24:40.615
Not in my life could I listen to
00:24:40.634 --> 00:24:41.676
a podcast while running.
00:24:41.896 --> 00:24:42.538
Just couldn't do it.
00:24:44.207 --> 00:24:45.788
So more so music.
00:24:46.509 --> 00:24:48.570
But I have learned that when I go
00:24:48.651 --> 00:24:49.912
out for like a four or five,
00:24:49.951 --> 00:24:51.834
six mile run, historically,
00:24:51.993 --> 00:24:54.035
I will run the first mile too fast.
00:24:54.055 --> 00:24:56.037
Like I'm just bad at pacing myself.
00:24:56.597 --> 00:24:58.980
So I will specifically put on an audio
00:24:59.039 --> 00:25:00.921
book or a podcast in the beginning to
00:25:01.060 --> 00:25:02.162
slow myself down.
00:25:03.182 --> 00:25:04.263
to like take it easy.
00:25:04.884 --> 00:25:06.305
And then if I need like a boost,
00:25:06.325 --> 00:25:08.125
maybe I'll put on some, you know, fast,
00:25:08.145 --> 00:25:10.406
uh, like, like rap,
00:25:10.446 --> 00:25:12.788
hip hop or anything that's like house
00:25:12.807 --> 00:25:14.209
music or even rock or whatever.
00:25:14.949 --> 00:25:17.410
Um, but I have listened to like,
00:25:17.529 --> 00:25:18.830
I remember specifically like Robert
00:25:18.851 --> 00:25:20.192
Cialdini's persuasion.
00:25:20.231 --> 00:25:24.433
Like I've listened to that running and I
00:25:24.453 --> 00:25:25.875
mean, I don't know, Tony, like,
00:25:25.894 --> 00:25:26.974
does it take away from the run?
00:25:26.994 --> 00:25:27.375
Who cares?
00:25:27.394 --> 00:25:28.036
Like you're out running.
00:25:28.076 --> 00:25:29.215
Like at least for me, I don't know,
00:25:29.236 --> 00:25:30.936
like maybe I'm running slower or whatever,
00:25:30.997 --> 00:25:32.057
but, um,
00:25:33.071 --> 00:25:34.932
I've listened to a ton of business and
00:25:34.972 --> 00:25:37.214
marketing audio books and podcasts while
00:25:37.255 --> 00:25:37.515
running.
00:25:38.255 --> 00:25:40.196
Um, for me, I don't know.
00:25:40.336 --> 00:25:40.997
You can't go wrong,
00:25:41.037 --> 00:25:44.199
but typically I'll only listen to music if
00:25:44.298 --> 00:25:46.119
I'm running or working out.
00:25:46.480 --> 00:25:48.942
Otherwise any other time driving it's
00:25:49.321 --> 00:25:52.023
audio books or, or podcasts, uh,
00:25:52.064 --> 00:25:52.663
in the subway,
00:25:52.924 --> 00:25:54.965
audio books and podcasts always learning.
00:25:55.286 --> 00:25:55.546
Yeah.
00:25:55.586 --> 00:25:57.027
Uh, you can't, you can't,
00:25:57.207 --> 00:25:59.348
you can't increase your, you can't,
00:25:59.989 --> 00:26:01.170
you're not really helping yourself by
00:26:01.210 --> 00:26:02.851
listening to more music ever.
00:26:02.990 --> 00:26:03.750
Like it's, it's not,
00:26:04.171 --> 00:26:06.211
it's not producing any new thoughts,
00:26:06.291 --> 00:26:07.452
new stimulation.
00:26:07.472 --> 00:26:09.114
It's not, it's not, it's,
00:26:09.354 --> 00:26:09.794
I don't think it,
00:26:09.874 --> 00:26:11.394
I don't think it's going to help you,
00:26:11.434 --> 00:26:13.615
your family, your income, your future.
00:26:13.635 --> 00:26:13.695
No,
00:26:15.037 --> 00:26:17.458
so I can't listen to someone speaking when
00:26:17.478 --> 00:26:18.138
I'm running.
00:26:18.838 --> 00:26:20.200
I and what I've found out is the
00:26:20.240 --> 00:26:22.181
best music for me to listen to is
00:26:22.361 --> 00:26:24.001
EDM, electronic music.
00:26:24.603 --> 00:26:26.523
And the reason is there's not a whole
00:26:26.544 --> 00:26:26.784
lot.
00:26:26.824 --> 00:26:28.365
There's not a lot of lyrics typically.
00:26:29.125 --> 00:26:32.067
And I begin having internal conversations
00:26:32.106 --> 00:26:32.267
then.
00:26:32.426 --> 00:26:34.008
Like that's when I sort of put things...
00:26:34.067 --> 00:26:35.689
That's when I start drawing lines between
00:26:35.749 --> 00:26:36.648
things that I've learned.
00:26:36.970 --> 00:26:38.810
That's almost like when you're sleeping
00:26:38.871 --> 00:26:39.770
and when you dream,
00:26:39.790 --> 00:26:41.051
that's when you actually synthesize
00:26:41.092 --> 00:26:42.653
everything as someone's thought.
00:26:43.252 --> 00:26:44.253
But for the life of me,
00:26:44.294 --> 00:26:46.134
there's no way I could listen to anything
00:26:46.174 --> 00:26:46.454
words.
00:26:46.595 --> 00:26:47.596
When I'm walking...
00:26:48.395 --> 00:26:50.078
going somewhere, traveling,
00:26:50.420 --> 00:26:52.423
that's when I listen to words, read books,
00:26:53.005 --> 00:26:54.867
coffee shop, words, books,
00:26:55.048 --> 00:26:56.191
all those different things.
00:26:56.211 --> 00:26:57.252
I just want to clarify.
00:26:57.794 --> 00:26:58.535
I'm saying that
00:27:00.046 --> 00:27:01.386
by me listening to audio books and
00:27:01.426 --> 00:27:01.946
podcasts,
00:27:02.126 --> 00:27:04.208
it will make me more money versus
00:27:04.268 --> 00:27:05.048
listening to music.
00:27:05.508 --> 00:27:06.367
Okay, so you agree with that?
00:27:06.407 --> 00:27:07.808
You agree with that, okay.
00:27:07.848 --> 00:27:08.608
Yes and no,
00:27:08.689 --> 00:27:11.790
because I put things together when I'm not
00:27:11.830 --> 00:27:12.270
thinking,
00:27:12.371 --> 00:27:14.251
like in the shower or the back seat.
00:27:14.271 --> 00:27:16.873
So like I need to eat, listen,
00:27:16.952 --> 00:27:18.032
read to words,
00:27:18.333 --> 00:27:19.394
and then I need to like chew and
00:27:19.433 --> 00:27:20.074
digest.
00:27:20.594 --> 00:27:22.375
I need to zone out.
00:27:22.835 --> 00:27:22.994
Like,
00:27:23.035 --> 00:27:24.194
so I need to do both of those
00:27:24.234 --> 00:27:24.355
things.
00:27:24.375 --> 00:27:25.236
I need to synthesize.
00:27:25.915 --> 00:27:27.777
and working out for me because i'm an
00:27:27.797 --> 00:27:29.657
endurance guy right i just do one thing
00:27:30.238 --> 00:27:31.919
slowly for a long time that's like my
00:27:31.959 --> 00:27:34.599
skill um for me there's a lot of
00:27:34.619 --> 00:27:36.580
time to chew and digest because you want
00:27:36.601 --> 00:27:37.401
to i don't want to look at the
00:27:37.441 --> 00:27:39.001
clock i'll turn the clock off i'm like
00:27:39.021 --> 00:27:40.843
my i'll stop running when the machine says
00:27:40.863 --> 00:27:42.884
stop running i said forty five minutes
00:27:42.903 --> 00:27:45.585
i'll do forty five minutes um that's for
00:27:45.625 --> 00:27:47.705
me is chew it like like breaking things
00:27:47.726 --> 00:27:50.126
down i listen to chialdini's book for me
00:27:50.166 --> 00:27:51.827
for some reason listening to books
00:27:52.938 --> 00:27:56.064
isn't great podcast conversations are good
00:27:56.463 --> 00:27:58.227
but i need to read the book we're
00:27:58.247 --> 00:28:00.070
just wired everybody's wired there's no
00:28:00.351 --> 00:28:02.875
right or wrong i wish i could listen
00:28:02.895 --> 00:28:04.097
to books it's terribly efficient
00:28:05.069 --> 00:28:05.530
for me,
00:28:06.131 --> 00:28:07.031
I don't know if I do a lot
00:28:07.071 --> 00:28:08.034
of the zoning out.
00:28:08.074 --> 00:28:08.693
If I do,
00:28:08.794 --> 00:28:11.057
I don't feel like that's my building time.
00:28:11.096 --> 00:28:12.798
I don't feel like that's my critical
00:28:12.838 --> 00:28:13.640
decision time.
00:28:13.680 --> 00:28:14.861
I don't feel like that's when I'm
00:28:16.102 --> 00:28:19.586
implementing something or making moves or
00:28:19.605 --> 00:28:20.026
whatever.
00:28:20.227 --> 00:28:22.209
Although I'm not saying the zoning out
00:28:22.348 --> 00:28:22.548
is...
00:28:23.529 --> 00:28:25.211
pointless i think it's important but i'm
00:28:25.251 --> 00:28:26.613
saying you're saying you'll listen to the
00:28:26.673 --> 00:28:29.295
edm and zone out and i'm saying uh
00:28:29.335 --> 00:28:32.278
i i i'm not i feel like i'm
00:28:32.317 --> 00:28:34.398
not constructive if i'm zoning out if that
00:28:34.460 --> 00:28:36.240
makes sense right i feel like i am
00:28:36.260 --> 00:28:39.124
constructing what i'm not thinking about
00:28:39.144 --> 00:28:41.265
the problem or learning more again you can
00:28:41.325 --> 00:28:43.126
only be like you know putting food in
00:28:43.146 --> 00:28:45.148
the mouth or chewing and digesting one or
00:28:45.189 --> 00:28:46.349
the other um
00:28:49.592 --> 00:28:50.833
real quick yeah real quick kind of off
00:28:50.893 --> 00:28:53.755
this topic i shared a post about using
00:28:53.815 --> 00:28:56.536
chat gpt i said clinicians have a real
00:28:56.576 --> 00:28:59.317
opportunity right now there's still enough
00:28:59.357 --> 00:29:03.259
people who aren't on like any ai platform
00:29:03.299 --> 00:29:06.201
consistently enough to understand how to
00:29:06.342 --> 00:29:08.323
use it and how to extract value from
00:29:08.423 --> 00:29:11.605
it me using chat gpt as my running
00:29:11.644 --> 00:29:14.487
coach a couple big realizations for me
00:29:15.683 --> 00:29:17.203
One is I put in,
00:29:17.403 --> 00:29:19.105
I think I put in three objectives.
00:29:19.144 --> 00:29:20.865
The primary objective being bring my
00:29:20.904 --> 00:29:22.286
diastolic blood pressure down.
00:29:22.826 --> 00:29:26.086
Secondary objective was increase my volume
00:29:26.125 --> 00:29:28.027
so that I would be comfortably running ten
00:29:28.067 --> 00:29:28.467
miles.
00:29:29.467 --> 00:29:31.086
I was at about four to five.
00:29:31.587 --> 00:29:34.307
And then number three was I'm stuck at
00:29:34.347 --> 00:29:35.228
this body weight.
00:29:35.528 --> 00:29:37.249
I have never weighed this much.
00:29:38.189 --> 00:29:40.730
I understand the principles of nutrition
00:29:40.789 --> 00:29:42.509
and thermodynamics and all that crap.
00:29:42.950 --> 00:29:44.711
it's not working like I'm not getting my
00:29:44.770 --> 00:29:46.673
body weight down I need my body weight
00:29:46.712 --> 00:29:48.773
to come down but I said I don't
00:29:48.794 --> 00:29:52.096
want to sacrifice diastolic reduction with
00:29:52.537 --> 00:29:55.479
calorie burning so that's a third priority
00:29:55.499 --> 00:29:58.641
um I took screenshots of all my running
00:29:58.780 --> 00:30:00.702
analytics from the past month when I had
00:30:00.782 --> 00:30:02.903
started put that in put my body weight
00:30:02.943 --> 00:30:05.586
put my daily blood pressure numbers in and
00:30:05.625 --> 00:30:08.969
it's an amazing running coach one of the
00:30:08.989 --> 00:30:10.809
big realizations for me one was
00:30:11.431 --> 00:30:14.133
just running too fast like its big push
00:30:14.192 --> 00:30:16.555
was get your heart rate down heart rate
00:30:16.575 --> 00:30:19.778
dictates pace you cannot exceed most of my
00:30:19.817 --> 00:30:22.039
runs you cannot exceed one fifteen to one
00:30:22.079 --> 00:30:25.403
twenty five heart rate to to focus on
00:30:25.442 --> 00:30:27.644
that diastolic you know blood pressure
00:30:27.663 --> 00:30:29.566
reduction i was like oh my gosh i
00:30:29.586 --> 00:30:31.988
feel like i'm walking yeah what do i
00:30:32.327 --> 00:30:35.290
do um and i finish these runs and
00:30:35.310 --> 00:30:36.971
i'm like ah i'm dying to do more
00:30:37.011 --> 00:30:38.753
but it's like no you cannot do more
00:30:38.773 --> 00:30:39.974
you have to pace yourself
00:30:41.674 --> 00:30:44.296
I think therapists have the opportunity
00:30:44.395 --> 00:30:47.797
right now to say, hey, you, me,
00:30:47.896 --> 00:30:50.876
and ChatGPT, we're going to work together.
00:30:52.278 --> 00:30:54.157
Every time a patient walks in my door,
00:30:54.577 --> 00:30:56.019
the first thing we should do is pull
00:30:56.058 --> 00:30:58.578
up your ChatGPT, your Gemini, your Claude,
00:30:58.598 --> 00:30:59.660
whatever you're going to use.
00:31:00.319 --> 00:31:02.059
Let's put in your data together.
00:31:02.539 --> 00:31:05.601
Let's see its analysis along with our
00:31:05.681 --> 00:31:06.500
analysis.
00:31:06.961 --> 00:31:09.221
And then between sessions,
00:31:09.741 --> 00:31:11.343
This is going to be the third party.
00:31:11.383 --> 00:31:12.663
This is going to be the coach that
00:31:12.703 --> 00:31:14.064
walks you through every day.
00:31:14.084 --> 00:31:14.904
I want you to tell it.
00:31:15.184 --> 00:31:16.085
How did your knee feel?
00:31:16.125 --> 00:31:17.165
How did your shoulder feel?
00:31:17.185 --> 00:31:18.445
What did you do differently?
00:31:18.926 --> 00:31:21.048
Find the patterns that are exacerbating
00:31:21.087 --> 00:31:21.887
the symptoms.
00:31:22.387 --> 00:31:24.650
And then let's identify those trends to
00:31:24.710 --> 00:31:25.809
improve your outcome.
00:31:26.611 --> 00:31:28.191
We should be doing that as a paid
00:31:28.250 --> 00:31:28.731
service.
00:31:29.311 --> 00:31:31.752
We should be incorporating that right now.
00:31:32.673 --> 00:31:34.575
And I don't think me included,
00:31:34.914 --> 00:31:36.996
I don't think any of us do.
00:31:38.737 --> 00:31:39.336
Why not?
00:31:40.608 --> 00:31:41.308
I don't know.
00:31:42.049 --> 00:31:43.170
Because we're afraid.
00:31:43.230 --> 00:31:45.010
We're the magician.
00:31:45.471 --> 00:31:46.971
And if I show you that I'm using
00:31:47.010 --> 00:31:47.731
a tool,
00:31:48.192 --> 00:31:50.071
it takes away the magic of me being
00:31:50.092 --> 00:31:52.813
like, there's an ace up my sleeve, right?
00:31:52.833 --> 00:31:53.713
I don't think so.
00:31:54.413 --> 00:31:57.134
I think it's just the friction of changing
00:31:57.174 --> 00:31:58.035
to a new system.
00:31:58.075 --> 00:31:59.776
It's the friction of incorporating
00:31:59.836 --> 00:32:00.875
something different.
00:32:01.276 --> 00:32:03.477
You need to create new wear patterns,
00:32:03.896 --> 00:32:05.238
and that takes work.
00:32:05.958 --> 00:32:09.019
That is mental fatigue that it's like I
00:32:09.039 --> 00:32:10.961
can turn my brain off and go treat
00:32:11.001 --> 00:32:12.903
ten hours of patients and not think a
00:32:12.962 --> 00:32:15.785
single thought and be totally comfortable
00:32:15.825 --> 00:32:16.325
with it.
00:32:17.145 --> 00:32:19.728
But to bring in a new thing like
00:32:19.748 --> 00:32:23.569
that, I don't know.
00:32:23.630 --> 00:32:24.790
It just seems too powerful.
00:32:25.111 --> 00:32:27.512
Like, again, I use Peloton.
00:32:27.553 --> 00:32:28.553
I got a treadmill and I got a
00:32:28.593 --> 00:32:28.854
bike.
00:32:29.723 --> 00:32:31.184
props to Facebook marketplace.
00:32:31.826 --> 00:32:34.548
And it constantly is looking at my data.
00:32:34.867 --> 00:32:35.848
Like it's constantly like, Hey,
00:32:35.888 --> 00:32:37.109
based on the last three weeks,
00:32:37.490 --> 00:32:38.550
you should be running longer.
00:32:38.691 --> 00:32:39.332
Like you said,
00:32:39.352 --> 00:32:40.692
you're cause it asked me for my goals.
00:32:41.233 --> 00:32:41.933
And I was like, you know,
00:32:41.973 --> 00:32:43.515
increased distance or whatever.
00:32:43.796 --> 00:32:44.236
Genius.
00:32:44.496 --> 00:32:44.916
Genius.
00:32:45.596 --> 00:32:45.936
What's that?
00:32:46.775 --> 00:32:49.257
genius yeah it's like based on this based
00:32:49.277 --> 00:32:51.479
on this goal you're not getting there like
00:32:51.499 --> 00:32:52.720
you said you wanted to be doing this
00:32:52.759 --> 00:32:54.681
by this i used i've been using chat
00:32:54.701 --> 00:32:57.343
gpt to say you want to talk about
00:32:57.363 --> 00:33:00.465
a place i cannot focus and walk out
00:33:00.766 --> 00:33:01.846
and have no idea what i just did
00:33:01.886 --> 00:33:04.409
there is a supermarket so i'm like listen
00:33:04.528 --> 00:33:06.951
i like five meals these are the only
00:33:07.010 --> 00:33:08.692
five meals i like my goal is weight
00:33:08.731 --> 00:33:10.334
loss and you know healthy eating
00:33:11.325 --> 00:33:13.365
Give me five recipes and then tell me
00:33:13.405 --> 00:33:14.487
what I need to buy.
00:33:15.248 --> 00:33:15.428
Right.
00:33:15.548 --> 00:33:18.150
The only next step would be I'm going
00:33:18.170 --> 00:33:20.030
to give you the layout of my supermarket.
00:33:20.391 --> 00:33:22.071
Tell me what to get in every single
00:33:22.192 --> 00:33:22.393
aisle.
00:33:22.813 --> 00:33:25.694
Have you guys seen this?
00:33:25.714 --> 00:33:27.195
There's a shopping cart at one of the
00:33:27.215 --> 00:33:28.416
two supermarkets I live near.
00:33:29.477 --> 00:33:31.699
I log in with my little plus number,
00:33:31.739 --> 00:33:32.940
my phone number to give me like,
00:33:32.960 --> 00:33:34.280
you know, the nickel off of whatever.
00:33:35.430 --> 00:33:38.653
I then scan items as it goes into
00:33:39.193 --> 00:33:40.694
the shopping cart.
00:33:41.414 --> 00:33:42.636
And then I just check out.
00:33:42.696 --> 00:33:43.596
It knows what's in there.
00:33:44.018 --> 00:33:45.138
Because it's got cameras,
00:33:45.239 --> 00:33:47.119
it knows if I only scanned one peanut
00:33:47.141 --> 00:33:47.980
butter and not two.
00:33:48.321 --> 00:33:50.604
And it has like... It will weigh fruit.
00:33:51.586 --> 00:33:52.708
It is wild.
00:33:53.067 --> 00:33:55.609
And it knows, of course, that's cool.
00:33:55.789 --> 00:33:57.871
So I'm like playing with it, really.
00:33:58.832 --> 00:34:01.433
And then as I get on the paper
00:34:01.473 --> 00:34:02.335
towel aisle,
00:34:02.434 --> 00:34:03.555
I hear a ding and I go,
00:34:03.575 --> 00:34:04.435
did I press something?
00:34:04.455 --> 00:34:05.237
Did I touch something?
00:34:05.257 --> 00:34:06.136
It's like, no,
00:34:07.038 --> 00:34:09.619
brawny paper towels are fifty cent off.
00:34:09.639 --> 00:34:11.240
And I'm like, how smart is that?
00:34:11.280 --> 00:34:12.461
Because I don't buy brawny.
00:34:12.501 --> 00:34:13.862
I usually buy this other one.
00:34:14.443 --> 00:34:15.603
And now it's saying, ding,
00:34:15.643 --> 00:34:17.405
I know exactly where you are.
00:34:17.445 --> 00:34:18.585
If you're in the aisle,
00:34:18.726 --> 00:34:20.246
I know what I generally know what your
00:34:20.306 --> 00:34:20.907
problem is.
00:34:21.588 --> 00:34:23.228
I'm going to nudge you towards me.
00:34:23.628 --> 00:34:25.190
And it just seems like we're using it
00:34:25.231 --> 00:34:26.391
to sell paper towels,
00:34:26.431 --> 00:34:29.012
but not to help human beings become and
00:34:29.032 --> 00:34:29.592
stay healthy.
00:34:29.853 --> 00:34:30.293
Wild.
00:34:31.273 --> 00:34:32.574
Yeah.
00:34:32.614 --> 00:34:33.516
Changing topics.
00:34:33.856 --> 00:34:36.077
I want to hear about Dave's vlog and
00:34:36.137 --> 00:34:38.498
driving and recording and sharing
00:34:38.539 --> 00:34:39.239
information.
00:34:39.900 --> 00:34:41.161
What's been going on with that?
00:34:41.181 --> 00:34:44.302
I was just cutting out.
00:34:44.922 --> 00:34:45.643
I didn't hear it.
00:34:45.704 --> 00:34:46.443
About your vlog.
00:34:46.463 --> 00:34:48.065
You're driving and yapping.
00:34:49.920 --> 00:34:50.280
Yes.
00:34:52.422 --> 00:34:54.161
I'm just trying to test out new formats.
00:34:54.862 --> 00:34:59.623
I think the immediate response was that
00:34:59.664 --> 00:35:01.445
it's better or faster to get to,
00:35:01.465 --> 00:35:01.824
I don't know.
00:35:02.164 --> 00:35:03.445
Again, we're talking low views,
00:35:03.485 --> 00:35:05.686
but faster to get to four hundred views
00:35:05.726 --> 00:35:08.166
compared to other reels or whatever.
00:35:08.686 --> 00:35:11.568
It certainly seems to be working.
00:35:11.608 --> 00:35:15.048
This has been inspired by the GaryVee
00:35:15.088 --> 00:35:16.710
videos where he was in the back of
00:35:17.269 --> 00:35:19.172
you know, taxi cabs or,
00:35:19.271 --> 00:35:21.173
or like whatever Ubers and things like
00:35:21.213 --> 00:35:21.414
that.
00:35:22.094 --> 00:35:24.657
Um, so my, I,
00:35:24.896 --> 00:35:26.559
I pitched my wife on recording it because
00:35:26.599 --> 00:35:28.380
we were going into, uh,
00:35:28.521 --> 00:35:30.543
treat her at the office over the weekend.
00:35:30.722 --> 00:35:32.344
Just like some plantar fasciitis type
00:35:32.364 --> 00:35:32.605
stuff.
00:35:32.625 --> 00:35:33.105
And there was like a,
00:35:33.706 --> 00:35:35.407
a red light machine and a laser machine,
00:35:35.447 --> 00:35:37.369
which we also have separate content on and
00:35:37.409 --> 00:35:38.269
that's coming out soon.
00:35:39.690 --> 00:35:40.311
But I was like, you know,
00:35:40.331 --> 00:35:42.052
I was like, let's, you know,
00:35:42.092 --> 00:35:44.474
Jimmy helped me with picking out the road
00:35:44.894 --> 00:35:45.434
lapel mics.
00:35:45.454 --> 00:35:46.456
So I was like, let's get,
00:35:46.516 --> 00:35:48.356
let's get that on my, my collar.
00:35:48.938 --> 00:35:50.338
And I said, Hey,
00:35:50.358 --> 00:35:52.059
the easiest thing to my wife, Annie,
00:35:52.099 --> 00:35:53.121
I was like, the easiest thing is like,
00:35:53.141 --> 00:35:54.282
can we just use hit record?
00:35:54.302 --> 00:35:54.521
I'm like,
00:35:54.541 --> 00:35:55.663
we'll just go back and forth and we'll
00:35:55.682 --> 00:35:57.324
have a conversation literally just like
00:35:57.364 --> 00:35:57.744
this show.
00:35:58.445 --> 00:36:00.726
and she's like no and i'm like all
00:36:00.746 --> 00:36:02.807
right so hit record and i'm gonna
00:36:02.887 --> 00:36:05.690
freestyle the way that i can that i
00:36:05.751 --> 00:36:08.052
know took years to be able to do
00:36:08.092 --> 00:36:11.094
because it's like totally not comfortable
00:36:11.355 --> 00:36:12.715
at all but i was like all right
00:36:12.735 --> 00:36:14.016
let's just i want it i want to
00:36:14.036 --> 00:36:15.518
bang out this content i know i think
00:36:15.538 --> 00:36:17.920
it'll be interesting um who wouldn't want
00:36:17.940 --> 00:36:20.561
to see i don't know it's different see
00:36:20.581 --> 00:36:22.242
a pt driving around you see buses and
00:36:22.282 --> 00:36:24.423
taxi cabs and whatever it just
00:36:25.505 --> 00:36:26.585
It's not anything groundbreaking,
00:36:26.626 --> 00:36:28.126
but it's just a different format compared
00:36:28.146 --> 00:36:30.849
to like, here's an exercise on, you know,
00:36:30.869 --> 00:36:32.889
a hip mobilization or, you know,
00:36:33.230 --> 00:36:35.572
a posture exercise or, you know,
00:36:35.612 --> 00:36:37.572
a spinal manipulation that, you know,
00:36:37.592 --> 00:36:39.414
a crack and pop that all the chiros
00:36:39.434 --> 00:36:40.514
do just trying to be different.
00:36:40.534 --> 00:36:40.914
That's all.
00:36:42.596 --> 00:36:44.157
How are you picking what to talk about?
00:36:44.217 --> 00:36:45.338
Is it whatever comes to mind?
00:36:47.907 --> 00:36:48.306
Exactly.
00:36:48.487 --> 00:36:51.748
So started talking about, um,
00:36:51.867 --> 00:36:53.449
even in network, like what, like,
00:36:53.889 --> 00:36:54.969
of course you want to use your network
00:36:54.989 --> 00:36:56.168
insurance and blah, blah, blah.
00:36:56.188 --> 00:36:56.989
It's not your fault.
00:36:57.050 --> 00:36:57.489
And you know,
00:36:57.530 --> 00:36:58.530
here's why we don't take it.
00:36:58.610 --> 00:37:01.090
And talking about, um,
00:37:01.110 --> 00:37:03.811
manual therapy versus I use chat GPT maybe
00:37:03.831 --> 00:37:05.931
a couple of weeks ago on what,
00:37:06.172 --> 00:37:07.313
and I think Tony has done this.
00:37:07.632 --> 00:37:09.393
What are like the most provocative
00:37:09.632 --> 00:37:11.554
polarizing topics in physical therapy?
00:37:11.594 --> 00:37:12.954
And I posted some stuff about it.
00:37:13.335 --> 00:37:14.155
So like one is, um,
00:37:14.795 --> 00:37:16.655
cash pay or out of network versus in
00:37:16.695 --> 00:37:16.996
network.
00:37:17.016 --> 00:37:17.777
That's one topic.
00:37:18.077 --> 00:37:20.157
Another topic is manual therapy versus
00:37:20.577 --> 00:37:21.458
exercise only.
00:37:21.938 --> 00:37:23.079
So I've, I've talked about that.
00:37:23.139 --> 00:37:24.179
I've made other posts about it.
00:37:24.199 --> 00:37:27.260
Um, but are you, are you keeping like,
00:37:27.742 --> 00:37:29.021
are you like me where you'll just jot
00:37:29.041 --> 00:37:30.402
down a few things in a note or
00:37:30.443 --> 00:37:31.483
on a, or on a piece of paper?
00:37:31.543 --> 00:37:32.884
And then when you hit record, you're like,
00:37:33.264 --> 00:37:35.445
just right there off the dome,
00:37:35.706 --> 00:37:36.365
off the cuff.
00:37:36.806 --> 00:37:37.027
Yeah.
00:37:37.367 --> 00:37:38.606
I'll do like notes just so I don't
00:37:38.646 --> 00:37:39.228
forget about it.
00:37:39.248 --> 00:37:40.168
So when I sit down and say,
00:37:40.188 --> 00:37:41.289
I've got an hour to do this,
00:37:42.809 --> 00:37:43.811
And I've been doing a lot.
00:37:43.931 --> 00:37:44.791
I haven't done it recently,
00:37:44.871 --> 00:37:46.853
but I was doing a lot of series
00:37:47.092 --> 00:37:48.313
where I was like, I have an idea.
00:37:48.614 --> 00:37:49.434
I'm like, okay,
00:37:49.474 --> 00:37:52.077
let's pose six solutions to this one
00:37:52.117 --> 00:37:53.518
problem and I'll just do them in a
00:37:53.637 --> 00:37:53.998
row.
00:37:54.637 --> 00:37:56.179
And the reason I like doing that is,
00:37:56.298 --> 00:37:57.159
especially on Instagram,
00:37:57.179 --> 00:37:57.860
that you can link...
00:37:58.800 --> 00:38:00.001
one video to another.
00:38:00.442 --> 00:38:02.103
So I sort of daisy chain the video
00:38:02.143 --> 00:38:04.706
together and I made all the thumbnails the
00:38:04.786 --> 00:38:05.126
same.
00:38:05.347 --> 00:38:06.628
Like for one series,
00:38:06.648 --> 00:38:08.590
it was black background, white text,
00:38:08.831 --> 00:38:09.552
same text.
00:38:09.992 --> 00:38:11.815
And it was like number seven, number six,
00:38:11.855 --> 00:38:13.175
number five with the idea.
00:38:13.476 --> 00:38:14.617
If you trip across one,
00:38:14.777 --> 00:38:15.838
you're going to go up and down the
00:38:15.878 --> 00:38:16.179
chain.
00:38:18.014 --> 00:38:20.456
we were driving through manhattan and we
00:38:20.476 --> 00:38:23.177
were using external i i i was using
00:38:23.237 --> 00:38:25.699
external things to immediately come off
00:38:25.878 --> 00:38:27.940
the cuff with a topic so we're on
00:38:28.340 --> 00:38:29.940
we're on park ave we're turning left on
00:38:29.960 --> 00:38:31.541
the fifty seventh street and it's traffic
00:38:31.641 --> 00:38:33.762
even though it was uh sunday there's
00:38:33.802 --> 00:38:35.182
traffic there's a traffic cop in the
00:38:35.222 --> 00:38:37.063
middle of fifty seventh and park and he's
00:38:37.143 --> 00:38:38.885
waving us through so i said to annie
00:38:38.905 --> 00:38:40.726
i'm like hey hit record and you can
00:38:40.766 --> 00:38:42.226
see the traffic cop right out my window
00:38:42.306 --> 00:38:43.407
and i and i go all right so
00:38:43.467 --> 00:38:45.889
you're recording okay so i'm driving here
00:38:45.909 --> 00:38:46.449
through traffic
00:38:46.849 --> 00:38:47.869
You just saw the traffic cop.
00:38:47.889 --> 00:38:48.849
He's waving us through, right?
00:38:48.889 --> 00:38:50.170
He's kind of he's guiding us through.
00:38:50.190 --> 00:38:52.032
He's providing direction and support and
00:38:52.351 --> 00:38:53.592
he's making sure everyone's safe and all
00:38:53.612 --> 00:38:53.793
that.
00:38:54.253 --> 00:38:55.673
No different than what my doctors of
00:38:55.693 --> 00:38:56.634
physical therapy do.
00:38:56.673 --> 00:38:58.355
We're like not just health coaches,
00:38:58.394 --> 00:39:00.155
but we're going to guide someone through
00:39:00.655 --> 00:39:01.976
how they navigate a new injury,
00:39:01.996 --> 00:39:02.737
an old injury,
00:39:03.077 --> 00:39:04.077
even if they tried everything,
00:39:04.137 --> 00:39:05.077
even if they failed everything.
00:39:05.137 --> 00:39:06.579
So I'm able to go a minute or
00:39:06.619 --> 00:39:08.800
two completely off the cuff for something
00:39:08.840 --> 00:39:11.041
that I just saw out the car window.
00:39:11.402 --> 00:39:13.422
Then we're driving through.
00:39:13.463 --> 00:39:14.443
You'd make a great radio.
00:39:14.822 --> 00:39:15.204
That's it.
00:39:15.244 --> 00:39:15.824
That was the job.
00:39:17.329 --> 00:39:19.710
we're driving another block or two up at
00:39:19.731 --> 00:39:20.371
the seventh street.
00:39:20.431 --> 00:39:21.791
And then when you pass the, um,
00:39:22.753 --> 00:39:23.494
is it the, the,
00:39:23.653 --> 00:39:24.554
the Gucci store or whatever,
00:39:24.574 --> 00:39:25.034
like the whole,
00:39:25.114 --> 00:39:27.396
the whole building is the outside of like
00:39:27.617 --> 00:39:30.197
a, uh, a Gucci or a Gucci bag,
00:39:30.217 --> 00:39:31.278
like the whole, the whole building.
00:39:31.318 --> 00:39:31.438
Right.
00:39:31.458 --> 00:39:31.760
So I'll be,
00:39:31.820 --> 00:39:33.320
every tourist is taking pictures of it.
00:39:33.721 --> 00:39:34.461
So I say to my wife,
00:39:35.222 --> 00:39:38.545
get your phone, start the video of,
00:39:38.724 --> 00:39:40.865
of the building of like the suitcase, the,
00:39:40.905 --> 00:39:42.708
the, the luxury suitcase building.
00:39:42.728 --> 00:39:43.068
Right.
00:39:43.367 --> 00:39:45.168
start recording and then pan it over to
00:39:45.188 --> 00:39:45.228
me.
00:39:45.248 --> 00:39:45.969
And I'm going to be like, yeah,
00:39:46.009 --> 00:39:47.650
you know why Gucci and Prada,
00:39:47.990 --> 00:39:49.550
like every single year they raise their
00:39:49.570 --> 00:39:49.931
prices.
00:39:50.092 --> 00:39:50.271
Why?
00:39:50.391 --> 00:39:50.552
Why?
00:39:50.612 --> 00:39:51.311
And I say, Annie, why,
00:39:51.512 --> 00:39:52.172
why can they do that?
00:39:52.532 --> 00:39:53.713
How are they able to do that every
00:39:53.753 --> 00:39:54.134
single year?
00:39:54.153 --> 00:39:55.954
If they can charge thousands of dollars
00:39:55.994 --> 00:39:59.737
for, uh, for bag, for purses, for bags,
00:39:59.777 --> 00:40:01.277
for luggage, whatever, like why,
00:40:01.757 --> 00:40:02.318
How can they do it?
00:40:02.338 --> 00:40:03.659
So she I'm pulling her in.
00:40:03.699 --> 00:40:04.860
So she starts to listen off things.
00:40:04.900 --> 00:40:06.143
And like the second thing she says is
00:40:06.242 --> 00:40:06.864
like brand.
00:40:06.884 --> 00:40:08.164
And I'm like, yes, brand.
00:40:08.204 --> 00:40:08.644
Exactly.
00:40:08.706 --> 00:40:10.407
And messaging and, you know,
00:40:10.447 --> 00:40:13.090
status and perceived value.
00:40:13.170 --> 00:40:13.371
Right.
00:40:13.451 --> 00:40:14.851
And so we're going through that.
00:40:14.891 --> 00:40:15.333
And then I'm like,
00:40:15.353 --> 00:40:16.693
then I segue that right into like
00:40:16.994 --> 00:40:18.936
perceived value of concierge physical
00:40:18.956 --> 00:40:20.318
therapy, what we do out of pocket.
00:40:20.717 --> 00:40:22.701
So I'm pulling stuff out from the
00:40:22.760 --> 00:40:23.601
sidewalks and from.
00:40:25.222 --> 00:40:27.742
out the window and immediately make I
00:40:27.762 --> 00:40:29.322
think we only filmed like five I posted
00:40:29.362 --> 00:40:30.503
two so far I think we felt I
00:40:30.523 --> 00:40:33.503
think we felt like five uh or so
00:40:33.583 --> 00:40:36.384
we did some like driving from Brooklyn
00:40:36.423 --> 00:40:39.025
into the city into the into the tunnel
00:40:39.405 --> 00:40:42.206
so um I'll just be doing more of
00:40:42.226 --> 00:40:43.226
that just got to be on the road
00:40:43.286 --> 00:40:45.166
and have someone uh recorded or whatever
00:40:45.206 --> 00:40:47.686
but um it was fun for sure
00:40:48.940 --> 00:40:50.302
What's the best exercise to do?
00:40:50.342 --> 00:40:51.143
The one you're going to do.
00:40:51.284 --> 00:40:53.027
What's the best type of content to create?
00:40:53.068 --> 00:40:55.233
The one that you're going to continually
00:40:55.313 --> 00:40:57.958
create that you see resonating with an
00:40:58.038 --> 00:40:58.418
audience.
00:40:59.400 --> 00:41:00.860
four hundred views is not a lot,
00:41:01.161 --> 00:41:02.581
but if it's the right four hundred people,
00:41:02.742 --> 00:41:04.702
it is a lot.
00:41:04.882 --> 00:41:05.342
I've got a friend,
00:41:05.382 --> 00:41:06.922
I helped launch a podcast, and she's like,
00:41:07.063 --> 00:41:09.184
I'm hovering around three,
00:41:09.224 --> 00:41:10.784
four hundred downloads an episode.
00:41:10.824 --> 00:41:11.045
I'm like,
00:41:11.085 --> 00:41:12.846
imagine you did this live at a bar
00:41:12.885 --> 00:41:14.387
and three or four hundred people showed
00:41:14.447 --> 00:41:14.547
up.
00:41:14.626 --> 00:41:15.907
I need you to start,
00:41:16.007 --> 00:41:16.867
and I call it,
00:41:16.987 --> 00:41:18.989
I need you to un-Kardashian that number.
00:41:19.688 --> 00:41:21.150
And understand that you're also talking...
00:41:21.170 --> 00:41:21.990
This is a PTA.
00:41:22.010 --> 00:41:24.733
This is a super narrow niche.
00:41:25.452 --> 00:41:26.134
There's, what,
00:41:26.193 --> 00:41:27.775
three hundred thousand PTs in the country?
00:41:27.795 --> 00:41:28.775
I don't know how many PTAs,
00:41:28.815 --> 00:41:29.635
but a lot less.
00:41:30.297 --> 00:41:30.496
I'm like,
00:41:30.536 --> 00:41:32.038
you have four hundred people listening to
00:41:32.057 --> 00:41:34.659
you yammer on about PTA stuff for forty
00:41:34.699 --> 00:41:35.079
minutes?
00:41:35.701 --> 00:41:36.440
That's a lot.
00:41:36.481 --> 00:41:36.661
I'm like,
00:41:36.702 --> 00:41:39.143
how many people work for this company?
00:41:39.443 --> 00:41:40.043
Less than that.
00:41:40.443 --> 00:41:41.784
So I need you to understand that.
00:41:41.824 --> 00:41:44.947
So four hundred views is sort of...
00:41:45.007 --> 00:41:46.688
I know it's the beauty pageant metric.
00:41:46.949 --> 00:41:47.528
It really is.
00:41:47.628 --> 00:41:47.809
I mean...
00:41:48.885 --> 00:41:50.586
There are podcasts that get more listens,
00:41:51.527 --> 00:41:53.490
but I look at my number of...
00:41:54.251 --> 00:41:56.635
It's called quality listens.
00:41:57.795 --> 00:41:59.157
And what that means is when someone hits
00:41:59.217 --> 00:41:59.559
play...
00:42:00.748 --> 00:42:02.628
What percentage gets to the seventy five
00:42:02.668 --> 00:42:03.289
percent mark?
00:42:03.530 --> 00:42:05.391
So if a hundred people listen and I
00:42:05.411 --> 00:42:06.911
have eighty percent quality play,
00:42:07.251 --> 00:42:08.632
it means eighty out of one hundred at
00:42:08.713 --> 00:42:10.833
least hit three quarters of however long
00:42:10.853 --> 00:42:11.474
that episode is.
00:42:11.494 --> 00:42:13.076
If it's ten minutes or sixty minutes,
00:42:13.856 --> 00:42:16.137
that to me is actually more valuable.
00:42:16.217 --> 00:42:18.619
It means I'm talking about the right
00:42:18.659 --> 00:42:21.400
things to make people push play and stick
00:42:21.440 --> 00:42:21.780
around.
00:42:22.981 --> 00:42:24.722
Instagram stuff is just pushing play.
00:42:25.793 --> 00:42:26.793
But you can look at some of the
00:42:26.833 --> 00:42:27.215
data.
00:42:27.235 --> 00:42:28.355
And I think I showed you, Tony,
00:42:28.375 --> 00:42:29.576
if you use the edits app,
00:42:29.976 --> 00:42:32.277
it'll get a lot more information.
00:42:32.737 --> 00:42:34.016
And I think they want you to use
00:42:34.056 --> 00:42:35.398
their editing app because they want you to
00:42:35.458 --> 00:42:37.179
stop using like things like CapCut,
00:42:37.219 --> 00:42:38.219
which is related to TikTok.
00:42:39.579 --> 00:42:41.139
So it'll give you more information if you
00:42:41.199 --> 00:42:41.701
use their apps.
00:42:41.740 --> 00:42:45.902
But I mean, it's hard to do,
00:42:45.942 --> 00:42:46.782
but get, you know,
00:42:46.902 --> 00:42:48.382
four hundred is still four hundred.
00:42:48.583 --> 00:42:49.384
It's still pretty good.
00:42:50.342 --> 00:42:51.862
the thing that i thought was interesting
00:42:51.902 --> 00:42:54.543
was i'm still not comfortable recording in
00:42:54.583 --> 00:42:56.684
front of my wife recording in front of
00:42:56.724 --> 00:42:58.985
my kids i i couldn't do what you
00:42:59.045 --> 00:43:01.545
did in that video just because i'd feel
00:43:01.686 --> 00:43:07.429
comfortable because because the the the i
00:43:07.809 --> 00:43:09.869
i know that the benefit of getting this
00:43:09.929 --> 00:43:10.429
recording
00:43:11.010 --> 00:43:12.831
getting this recorded and getting it out
00:43:12.851 --> 00:43:12.951
there.
00:43:13.010 --> 00:43:14.052
And thank you to David.
00:43:14.172 --> 00:43:17.414
David Rubin is supporting me immensely on
00:43:17.893 --> 00:43:18.253
Instagram.
00:43:18.273 --> 00:43:19.295
He's commenting, he's liking,
00:43:19.614 --> 00:43:21.056
and he was loving those videos,
00:43:21.675 --> 00:43:23.277
the one or two that I posted so
00:43:23.317 --> 00:43:23.458
far.
00:43:23.498 --> 00:43:24.237
So David,
00:43:24.257 --> 00:43:25.338
thank you for the feedback there.
00:43:27.420 --> 00:43:29.501
I just know that the benefit of getting
00:43:29.521 --> 00:43:30.161
that out there
00:43:30.942 --> 00:43:32.844
the way that I can speak briefly on,
00:43:33.083 --> 00:43:34.025
on camera in,
00:43:34.164 --> 00:43:35.445
in that type of a setting where there's,
00:43:35.686 --> 00:43:37.248
there's like not that many people that are
00:43:37.327 --> 00:43:39.550
doing video like that in New York city
00:43:39.610 --> 00:43:42.172
in a car, like not that many, like.
00:43:42.893 --> 00:43:43.793
Ten, twenty, fifty.
00:43:43.833 --> 00:43:44.094
I mean,
00:43:44.114 --> 00:43:45.295
like there's not that many people doing
00:43:45.335 --> 00:43:45.414
it.
00:43:45.775 --> 00:43:46.797
So I'm like, in terms of PT,
00:43:46.896 --> 00:43:48.818
I I'm definitely the only PT that does
00:43:48.878 --> 00:43:50.519
it in New York city in a car.
00:43:50.559 --> 00:43:51.601
So it's like, it's,
00:43:51.780 --> 00:43:52.802
it's going to be unique.
00:43:53.422 --> 00:43:53.543
And,
00:43:55.195 --> 00:43:56.536
I don't know if you stepped away from
00:43:56.556 --> 00:43:57.619
the video, Tony or not,
00:43:57.679 --> 00:43:59.219
but like my wife, I was like,
00:43:59.239 --> 00:44:00.081
all right, can we just, yeah,
00:44:00.141 --> 00:44:01.262
we can do it back and forth.
00:44:01.282 --> 00:44:01.722
And she's like, no.
00:44:01.742 --> 00:44:03.945
And I was like, well, hit record.
00:44:04.126 --> 00:44:05.126
I'm just going to talk about anything.
00:44:05.186 --> 00:44:05.347
Like,
00:44:05.407 --> 00:44:06.648
and so we're just going to go from
00:44:06.668 --> 00:44:06.869
there.
00:44:06.929 --> 00:44:07.349
And like, yeah,
00:44:07.389 --> 00:44:08.590
the first one was a little choppy.
00:44:08.630 --> 00:44:09.170
And then it was like,
00:44:09.371 --> 00:44:10.331
and I was just like right into it.
00:44:10.853 --> 00:44:11.873
Literally just like the show.
00:44:11.954 --> 00:44:13.916
So I think you could do it, Tony.
00:44:14.257 --> 00:44:15.197
I totally think you could do it.
00:44:15.733 --> 00:44:16.894
Yeah, it's like anything.
00:44:16.914 --> 00:44:18.135
You just got to start doing it.
00:44:18.175 --> 00:44:19.737
You got to either get mad enough,
00:44:19.797 --> 00:44:22.318
frustrated enough, hungry enough, do it,
00:44:22.338 --> 00:44:23.898
and you realize it's doable.
00:44:24.378 --> 00:44:25.539
I agree with Jimmy, though.
00:44:25.579 --> 00:44:27.661
Four hundred views doesn't tell me much.
00:44:27.760 --> 00:44:30.643
It's how much did they view of the
00:44:30.682 --> 00:44:31.983
total content.
00:44:32.583 --> 00:44:34.585
If they're viewing more than fifty percent
00:44:34.666 --> 00:44:35.826
is usually my metric.
00:44:36.427 --> 00:44:36.987
Amazing.
00:44:37.126 --> 00:44:38.748
Like most people are not going to view
00:44:38.807 --> 00:44:40.228
more than fifty percent of it.
00:44:41.090 --> 00:44:41.489
And then
00:44:43.521 --> 00:44:45.163
shoot i had something that i was gonna
00:44:45.322 --> 00:44:48.324
oh i shared a screenshot with you guys
00:44:48.364 --> 00:44:51.144
maybe i posted it of the people also
00:44:51.304 --> 00:44:54.286
ask version on facebook you know google
00:44:54.326 --> 00:44:57.947
has people also ask on my facebook feed
00:44:57.967 --> 00:44:59.427
and i wasn't sure if other people were
00:44:59.447 --> 00:45:01.947
seeing it it's starting to show ai
00:45:02.007 --> 00:45:04.728
generated questions which is basically
00:45:04.789 --> 00:45:07.289
what google had forever as people also ask
00:45:08.030 --> 00:45:09.371
So as a content creator,
00:45:09.490 --> 00:45:11.190
now what you do is you put that
00:45:11.210 --> 00:45:12.172
piece of content up,
00:45:12.512 --> 00:45:14.172
you see what those are,
00:45:14.293 --> 00:45:16.273
and then you start creating new videos to
00:45:16.373 --> 00:45:18.275
answer those specific questions.
00:45:18.994 --> 00:45:19.994
And it just,
00:45:20.195 --> 00:45:22.596
it spider webs out into a whole,
00:45:22.697 --> 00:45:22.996
you know,
00:45:23.396 --> 00:45:25.757
vertical silo of content around the topic.
00:45:27.003 --> 00:45:28.163
That's the concept of,
00:45:28.702 --> 00:45:31.864
and it's a paid tool, answer the public.
00:45:31.884 --> 00:45:32.023
Yeah.
00:45:32.563 --> 00:45:33.403
Answer the public was like,
00:45:33.963 --> 00:45:34.385
you put in a,
00:45:34.505 --> 00:45:36.385
we've all seen like a color wheel, right?
00:45:36.405 --> 00:45:37.625
Or a motion wheel.
00:45:38.025 --> 00:45:39.264
You put a question,
00:45:39.425 --> 00:45:40.965
usually it's better when a question goes
00:45:40.985 --> 00:45:42.865
in the middle and then it'll have you
00:45:42.925 --> 00:45:45.427
people also ask and it'll group it in
00:45:45.487 --> 00:45:46.766
who, what, where, when, how.
00:45:47.686 --> 00:45:49.086
And the idea there is like,
00:45:50.007 --> 00:45:50.947
what would you put,
00:45:50.967 --> 00:45:52.447
what would Dave's question in the middle
00:45:52.467 --> 00:45:52.708
be?
00:45:52.768 --> 00:45:52.987
Like,
00:45:54.092 --> 00:45:55.172
Pain relief, New York City.
00:45:55.233 --> 00:45:56.353
Where can I get pain relief in New
00:45:56.373 --> 00:45:56.693
York City?
00:45:56.713 --> 00:45:57.974
Or where can I get physical therapy?
00:45:57.994 --> 00:45:59.574
Or where can I get concierge physical
00:45:59.614 --> 00:46:00.474
therapy in New York City?
00:46:00.914 --> 00:46:02.295
And then it'll have all the questions that
00:46:02.315 --> 00:46:03.936
are sort of secondary to that.
00:46:04.735 --> 00:46:06.177
You make sure you show up in as
00:46:06.257 --> 00:46:07.737
many of those as possible.
00:46:08.077 --> 00:46:10.097
And then I look at the world like
00:46:10.117 --> 00:46:12.398
a giant Venn diagram, right?
00:46:12.559 --> 00:46:13.579
This person knows this person,
00:46:13.599 --> 00:46:15.539
this person, but it's also this question.
00:46:15.559 --> 00:46:17.679
The person who's asked this question also
00:46:17.719 --> 00:46:18.721
is asking this question.
00:46:18.760 --> 00:46:19.981
If you can cover those things,
00:46:20.880 --> 00:46:21.641
you sort of own,
00:46:21.740 --> 00:46:23.181
you begin to own that category.
00:46:24.099 --> 00:46:25.960
I think another great direction for Dave
00:46:26.340 --> 00:46:26.699
is,
00:46:26.820 --> 00:46:28.541
and this could be on the business side
00:46:28.760 --> 00:46:30.402
or on the patient care side.
00:46:31.023 --> 00:46:32.523
I don't do this nearly enough.
00:46:32.583 --> 00:46:33.903
I was thinking this morning I need to
00:46:33.943 --> 00:46:34.423
do it more.
00:46:34.985 --> 00:46:37.065
Snap a screenshot of a Facebook post.
00:46:38.068 --> 00:46:40.851
do a green screen on Instagram with the
00:46:41.072 --> 00:46:43.614
image of the Facebook post behind you and
00:46:43.634 --> 00:46:44.856
just answer the question.
00:46:44.896 --> 00:46:47.458
Like there's so many Facebook posts out
00:46:47.498 --> 00:46:50.340
there coming up with what do people want
00:46:50.360 --> 00:46:50.701
to see?
00:46:50.740 --> 00:46:52.623
That's the hardest part of what we do.
00:46:53.003 --> 00:46:54.644
But you just snap that screenshot,
00:46:54.704 --> 00:46:55.726
put it behind you.
00:46:55.786 --> 00:46:57.427
You answer the question, you read it,
00:46:57.588 --> 00:46:58.128
answer it.
00:46:58.648 --> 00:47:00.510
green screen it it is a piece of
00:47:00.530 --> 00:47:02.851
cake and you could crank out ten fifteen
00:47:02.891 --> 00:47:05.271
twenty of those in no time and then
00:47:05.311 --> 00:47:07.512
you just have that repository that you can
00:47:07.552 --> 00:47:09.434
either schedule or just post when you need
00:47:09.474 --> 00:47:13.494
to post them so i i i did
00:47:13.795 --> 00:47:15.675
i did one here's one right here a
00:47:15.715 --> 00:47:19.338
green screen this was maybe this was
00:47:20.856 --> 00:47:22.637
a few weeks ago, maybe a month ago.
00:47:23.117 --> 00:47:24.398
And then I went back in to try
00:47:24.418 --> 00:47:25.679
to do more green screens.
00:47:26.278 --> 00:47:28.760
And it took a while because I was
00:47:28.860 --> 00:47:29.621
looking for it.
00:47:30.021 --> 00:47:31.681
And I had to ask ChachiBT,
00:47:31.762 --> 00:47:33.362
where is the green screen feature inside
00:47:33.382 --> 00:47:33.983
of Instagram?
00:47:34.023 --> 00:47:35.583
And they're like, well, update your app.
00:47:35.643 --> 00:47:36.385
I updated the app.
00:47:36.425 --> 00:47:37.525
It still wasn't there.
00:47:37.606 --> 00:47:38.365
Long story short,
00:47:38.706 --> 00:47:40.987
you have to download the new edits app.
00:47:41.307 --> 00:47:42.027
And it's in there.
00:47:42.367 --> 00:47:43.568
I was like, oh.
00:47:44.068 --> 00:47:45.971
i it spent a week looking for the
00:47:46.010 --> 00:47:48.213
green screen i'm typing a green screen by
00:47:48.313 --> 00:47:50.175
instagram green screen instagram that's
00:47:50.215 --> 00:47:53.137
weird i i i didn't download edits i
00:47:53.177 --> 00:47:55.300
know about it i found the green screen
00:47:55.500 --> 00:47:59.603
in instagram just regular instagram yeah i
00:47:59.643 --> 00:48:02.567
don't know if it was taken away things
00:48:02.586 --> 00:48:04.409
just changed and they always do and
00:48:04.429 --> 00:48:06.530
there's probably a reason there there are
00:48:06.570 --> 00:48:08.253
reasons for it um
00:48:09.554 --> 00:48:11.054
but it also pisses me off when it
00:48:11.094 --> 00:48:11.454
does.
00:48:11.494 --> 00:48:12.295
But then you know what I do?
00:48:12.554 --> 00:48:13.556
I learn the new way and I just
00:48:13.596 --> 00:48:14.076
keep moving.
00:48:14.916 --> 00:48:15.996
That's what we all do.
00:48:16.016 --> 00:48:17.336
That's what they expect you to do.
00:48:17.396 --> 00:48:17.637
Yeah.
00:48:18.217 --> 00:48:18.918
All right, real quick.
00:48:19.538 --> 00:48:20.557
I don't know if we have one last
00:48:20.597 --> 00:48:21.018
topic.
00:48:21.219 --> 00:48:22.219
We're closing the show.
00:48:22.798 --> 00:48:23.239
Dave,
00:48:23.300 --> 00:48:24.780
I was thinking about you this morning.
00:48:24.840 --> 00:48:27.201
So my wife, huge baseball fan,
00:48:27.260 --> 00:48:30.382
knows all of the Reds' stats and history
00:48:30.442 --> 00:48:31.202
and all of this stuff.
00:48:32.563 --> 00:48:34.726
I found a reel this morning of a
00:48:34.766 --> 00:48:36.909
guy talking about old school baseball,
00:48:37.329 --> 00:48:39.070
grabbed a bunch of old school baseball
00:48:39.110 --> 00:48:39.431
clips.
00:48:39.451 --> 00:48:39.851
He was like,
00:48:39.891 --> 00:48:42.054
these guys used to hate each other.
00:48:42.574 --> 00:48:44.456
When you were running a second base,
00:48:44.476 --> 00:48:46.418
you would break up the double play by
00:48:46.478 --> 00:48:48.320
knocking out the second baseman.
00:48:48.420 --> 00:48:49.983
You'd run through the catcher,
00:48:50.423 --> 00:48:53.067
blood fights, like all that stuff.
00:48:53.686 --> 00:48:55.947
and now and it's hilarious because my wife
00:48:55.967 --> 00:48:57.507
said she's like i don't like this new
00:48:57.548 --> 00:48:59.489
baseball like these guys are all buddy
00:48:59.528 --> 00:49:02.230
buddy so we have ellie de la cruz
00:49:02.269 --> 00:49:04.050
and he's talking to the second baseman on
00:49:04.090 --> 00:49:05.532
the other team and they're laughing and
00:49:05.592 --> 00:49:07.391
joking and patting each other on the bat
00:49:07.472 --> 00:49:10.492
on the butt totally different culture but
00:49:10.532 --> 00:49:12.293
it kind of got me thinking about you
00:49:12.333 --> 00:49:14.195
know modern physical therapy
00:49:15.148 --> 00:49:17.030
I see the new creators coming out on
00:49:17.050 --> 00:49:18.431
TikTok, on Instagram.
00:49:18.871 --> 00:49:20.592
I was listening to a guy this morning.
00:49:20.972 --> 00:49:22.773
He's talking about making twenty thousand
00:49:22.793 --> 00:49:24.074
a month right out of school,
00:49:24.293 --> 00:49:26.855
bought a lives in a van so that
00:49:26.894 --> 00:49:29.235
he could put all his money into building,
00:49:29.356 --> 00:49:29.655
you know,
00:49:29.697 --> 00:49:31.938
his physical therapy practice and nothing
00:49:31.958 --> 00:49:32.557
against him.
00:49:32.617 --> 00:49:33.659
It's it's the culture,
00:49:33.739 --> 00:49:35.159
the new culture of PT.
00:49:35.739 --> 00:49:38.320
But like I am definitely old school PT
00:49:38.440 --> 00:49:40.621
and I don't have any interest in joining
00:49:40.661 --> 00:49:42.202
the new culture of physical therapy.
00:49:44.501 --> 00:49:45.822
Two topics blended together.
00:49:45.922 --> 00:49:47.123
When I play college baseball,
00:49:47.784 --> 00:49:48.985
D two baseball in Philly,
00:49:49.365 --> 00:49:50.567
I hated every other,
00:49:50.867 --> 00:49:52.088
every single team that we played.
00:49:52.610 --> 00:49:53.670
And then looking back on it,
00:49:53.771 --> 00:49:56.313
I would remember certain guys names and I
00:49:56.333 --> 00:49:56.614
would like,
00:49:56.673 --> 00:49:58.775
try to like connect with them on LinkedIn.
00:49:58.795 --> 00:49:59.556
And like, they wouldn't,
00:49:59.717 --> 00:50:01.458
they don't answer like my DMS or whatever.
00:50:01.878 --> 00:50:03.581
So I feel like that was a miss.
00:50:03.681 --> 00:50:05.202
I feel like that was a miss on
00:50:05.402 --> 00:50:06.204
future teams.
00:50:06.804 --> 00:50:09.224
networking because future connections and
00:50:09.264 --> 00:50:09.585
all that,
00:50:09.985 --> 00:50:11.925
because I played against a ton of people
00:50:12.164 --> 00:50:12.684
over the years.
00:50:12.724 --> 00:50:12.925
Right.
00:50:12.965 --> 00:50:13.704
Like travel ball,
00:50:14.324 --> 00:50:15.885
Legion baseball in South Jersey,
00:50:16.565 --> 00:50:19.346
college baseball, the summer leagues,
00:50:19.365 --> 00:50:19.987
everything like that.
00:50:20.927 --> 00:50:22.367
That's how I was always geared, though,
00:50:22.407 --> 00:50:22.606
Tony,
00:50:22.646 --> 00:50:23.887
kind of like that old school mentality
00:50:23.907 --> 00:50:25.367
that like you don't even you don't even
00:50:25.427 --> 00:50:27.068
talk to the other team when you're on
00:50:27.108 --> 00:50:28.068
the field in the infield.
00:50:28.168 --> 00:50:29.487
I played in my whole life when you're
00:50:29.527 --> 00:50:31.349
on the infield and the other team hits
00:50:31.389 --> 00:50:31.789
a home run.
00:50:32.409 --> 00:50:34.530
You don't say to the guy rounding base,
00:50:34.570 --> 00:50:35.851
you don't say, hey, good hit, good job,
00:50:35.871 --> 00:50:36.452
nice thing.
00:50:36.472 --> 00:50:36.771
You don't,
00:50:37.072 --> 00:50:39.173
you scowl at them or you turn away.
00:50:39.594 --> 00:50:40.514
You don't talk to them.
00:50:40.554 --> 00:50:42.615
You don't say good hit, nice double,
00:50:42.655 --> 00:50:44.956
nice triple, blah, blah, blah.
00:50:44.996 --> 00:50:46.599
Nowadays, that is the case.
00:50:46.759 --> 00:50:48.639
And I'll, you know,
00:50:48.659 --> 00:50:49.701
younger guys say that to me.
00:50:50.101 --> 00:50:51.322
I get on base and all good swing,
00:50:51.342 --> 00:50:52.682
good hit this.
00:50:52.802 --> 00:50:53.822
And it's kind of wild.
00:50:53.842 --> 00:50:54.423
It's kind of different.
00:50:54.744 --> 00:50:56.164
I think in the future could help you
00:50:56.184 --> 00:50:57.726
just in terms of like the whole networking
00:50:57.766 --> 00:50:57.965
thing.
00:50:58.525 --> 00:50:59.887
But in terms of the competitiveness,
00:50:59.967 --> 00:51:01.047
it is a different dynamic.
00:51:01.068 --> 00:51:02.268
Right.
00:51:02.519 --> 00:51:05.001
Hey, one more actionable marketing item.
00:51:06.083 --> 00:51:06.842
I don't know if you guys,
00:51:06.862 --> 00:51:08.565
did you see that post I made about
00:51:08.664 --> 00:51:11.007
aquatic therapy in the home?
00:51:11.106 --> 00:51:11.306
No.
00:51:11.969 --> 00:51:14.650
So I referenced Sam Walton because if I've
00:51:14.690 --> 00:51:15.530
got it right...
00:51:16.170 --> 00:51:17.389
In their tub or hot tub or what?
00:51:17.409 --> 00:51:18.530
Nope, nope.
00:51:19.190 --> 00:51:20.451
If I got this right,
00:51:21.371 --> 00:51:22.172
show me a note.
00:51:22.871 --> 00:51:26.132
Didn't Sam Walton or the Walmart people go
00:51:26.213 --> 00:51:28.353
up in a helicopter or an airplane and
00:51:28.572 --> 00:51:31.114
look for where they were going to put
00:51:31.153 --> 00:51:32.273
the next Walmart store?
00:51:32.293 --> 00:51:34.855
He got his own pilot's license.
00:51:35.135 --> 00:51:36.996
He got his own license and he would
00:51:37.036 --> 00:51:38.715
fly his own little Cessna by himself.
00:51:39.474 --> 00:51:41.275
Okay, so that got me thinking about it.
00:51:41.315 --> 00:51:42.195
I was like, wait a minute.
00:51:42.315 --> 00:51:44.556
I remember flying back home to Sarasota.
00:51:44.617 --> 00:51:46.818
You'd look out the airplane window.
00:51:47.199 --> 00:51:49.161
You'd see pools everywhere.
00:51:49.800 --> 00:51:51.061
So I went on Zillow.
00:51:51.762 --> 00:51:54.364
I typed in Sarasota, which by the way,
00:51:54.403 --> 00:51:57.186
blew me away at how expensive houses are.
00:51:57.206 --> 00:51:59.586
But anyway, and I was like, holy crap.
00:51:59.648 --> 00:52:00.907
I switched it to satellite.
00:52:01.389 --> 00:52:02.869
I saw all of the pools.
00:52:03.349 --> 00:52:03.730
I was like,
00:52:03.750 --> 00:52:05.371
if I was a mobile therapist and I
00:52:05.411 --> 00:52:07.873
had any interest in aquatics, you know,
00:52:07.913 --> 00:52:08.753
pool therapy,
00:52:09.514 --> 00:52:12.139
This would develop my mailing list and I
00:52:12.159 --> 00:52:14.563
would use Dave's format for a postcard.
00:52:15.043 --> 00:52:17.188
And I would specifically target houses
00:52:17.228 --> 00:52:17.768
with a pool.
00:52:18.746 --> 00:52:20.606
preferably a million plus in value.
00:52:21.387 --> 00:52:23.688
And I would just start direct mailing
00:52:23.728 --> 00:52:27.032
these houses with in-home outpatient
00:52:27.072 --> 00:52:29.673
physical therapy for aquatic therapy.
00:52:30.173 --> 00:52:32.795
And that's how I would grow my list
00:52:32.976 --> 00:52:34.996
for whatever it is that I wanted to
00:52:35.036 --> 00:52:35.177
do.
00:52:35.217 --> 00:52:36.938
And then that got me thinking about like,
00:52:36.998 --> 00:52:37.378
okay, well,
00:52:38.139 --> 00:52:40.181
what if I love dogs and I wanted
00:52:40.201 --> 00:52:44.003
to include the owner's dog in the therapy
00:52:44.063 --> 00:52:44.523
session,
00:52:44.643 --> 00:52:45.905
I would figure out a way to find
00:52:45.985 --> 00:52:46.945
out who owns a dog.
00:52:47.565 --> 00:52:49.405
And I would start targeting those houses.
00:52:49.465 --> 00:52:51.027
Maybe I buy the mailing list from
00:52:51.146 --> 00:52:54.887
somewhere and I would market specifically
00:52:54.967 --> 00:52:57.447
like pet and human, you know,
00:52:57.467 --> 00:52:59.829
combined therapy sessions.
00:52:59.869 --> 00:53:00.849
Let's include your dog.
00:53:00.889 --> 00:53:02.389
Let's get the dog out for a walk.
00:53:02.849 --> 00:53:03.909
Patients tell me all the time,
00:53:03.929 --> 00:53:04.170
they're like,
00:53:04.389 --> 00:53:05.630
I wish I could walk my dog.
00:53:05.710 --> 00:53:06.650
I can't do it anymore.
00:53:07.050 --> 00:53:07.630
Hey, guess what?
00:53:07.650 --> 00:53:08.731
There's a solution for that.
00:53:10.423 --> 00:53:12.264
And I think even a faster way,
00:53:12.284 --> 00:53:14.025
instead of trying to find a mailing list
00:53:14.186 --> 00:53:15.405
of people that have pools,
00:53:15.766 --> 00:53:17.527
you just go to the local pool companies
00:53:17.547 --> 00:53:18.226
and say, Hey,
00:53:18.547 --> 00:53:19.827
we would love to collaborate with you.
00:53:19.967 --> 00:53:21.528
All of our current clients that have
00:53:21.568 --> 00:53:21.909
pools,
00:53:22.009 --> 00:53:23.889
we would love to recommend you drop off
00:53:23.909 --> 00:53:24.630
brochures.
00:53:24.969 --> 00:53:26.650
We're going to be in their home treating
00:53:26.670 --> 00:53:26.931
them.
00:53:27.190 --> 00:53:28.112
And we're going to, you know, we can,
00:53:28.851 --> 00:53:30.313
bring up like oh hey your pool oh
00:53:30.333 --> 00:53:31.512
you're frustrated that you got to open
00:53:31.532 --> 00:53:33.134
your pool close your pool clean your pool
00:53:33.153 --> 00:53:36.155
all that why don't you use john's pool
00:53:36.175 --> 00:53:38.516
cleaner or whatever and then also by the
00:53:38.556 --> 00:53:41.878
way john's pool cleaner could you drop off
00:53:41.998 --> 00:53:43.858
our business cards or our brochures
00:53:43.878 --> 00:53:45.860
whatever when you do the pool cleanings
00:53:45.900 --> 00:53:47.619
and whatever and and do a little
00:53:47.679 --> 00:53:50.141
cross-pollination referral with that
00:53:50.181 --> 00:53:51.922
company which is what i try to do
00:53:51.961 --> 00:53:53.742
with that tub cut that tub cut cleaning
00:53:55.083 --> 00:53:55.443
company
00:53:56.184 --> 00:53:56.784
where it's like, hey,
00:53:56.804 --> 00:53:57.826
that's our ideal client.
00:53:57.846 --> 00:53:59.126
There's literally no competition.
00:53:59.628 --> 00:54:01.088
It's two completely different services.
00:54:01.550 --> 00:54:03.251
So whether it's a mobile therapist, Tony,
00:54:03.391 --> 00:54:06.494
doing that with trying to find the million
00:54:06.514 --> 00:54:08.396
dollar home plus with a pool,
00:54:08.717 --> 00:54:10.018
you just go right to the pool company
00:54:10.038 --> 00:54:11.380
and say, hey, let's try to collaborate.
00:54:11.400 --> 00:54:12.960
Let's try to network together.
00:54:13.001 --> 00:54:14.702
Let's share each other's marketing
00:54:14.722 --> 00:54:16.324
materials with our current clients.
00:54:16.864 --> 00:54:18.567
Try to get on, try to have them
00:54:19.547 --> 00:54:21.750
share your information with their current
00:54:21.789 --> 00:54:22.170
clients.
00:54:22.630 --> 00:54:23.371
And then same type of thing.
00:54:23.391 --> 00:54:25.353
You go to the, even in Brooklyn,
00:54:25.514 --> 00:54:27.076
and I'm sure it's in Ohio and upstate
00:54:27.096 --> 00:54:27.777
New York, everywhere else,
00:54:27.797 --> 00:54:29.358
like all these mobile dog,
00:54:30.139 --> 00:54:32.360
these mobile dog cleaners, groomers.
00:54:32.862 --> 00:54:34.563
My cousin was a dog walker in Brooklyn
00:54:34.583 --> 00:54:35.844
and was making six figures.
00:54:35.965 --> 00:54:36.666
My cousin's husband.
00:54:38.931 --> 00:54:39.371
Six figures.
00:54:40.731 --> 00:54:42.592
I'll yes and these two ideas.
00:54:42.873 --> 00:54:44.393
I think it was on the corner offense.
00:54:44.414 --> 00:54:45.434
I think it was Chris Corner.
00:54:45.534 --> 00:54:47.914
He was giving kudos to someone who figured
00:54:47.934 --> 00:54:49.536
out a way to use AI that would
00:54:49.675 --> 00:54:53.597
go to some satellite imagery,
00:54:54.798 --> 00:54:56.259
and they were a blacktop company.
00:54:56.519 --> 00:54:57.460
So they skipped,
00:54:57.760 --> 00:54:59.181
do you need a new driveway?
00:54:59.860 --> 00:55:01.762
The blacktop company was able to spot
00:55:01.862 --> 00:55:03.402
anybody with a driveway more than a
00:55:03.882 --> 00:55:04.784
thousand square feet,
00:55:05.923 --> 00:55:07.465
and it would send them a quote.
00:55:07.485 --> 00:55:07.585
Okay.
00:55:08.942 --> 00:55:11.043
And it would say, your driveway,
00:55:11.103 --> 00:55:12.666
because I scanned it from an aerial
00:55:12.686 --> 00:55:14.307
photograph and figured out how to measure
00:55:14.347 --> 00:55:15.329
and did it to scale.
00:55:15.889 --> 00:55:17.911
I know how many square feet your driveway
00:55:17.992 --> 00:55:18.172
is.
00:55:18.452 --> 00:55:19.333
For me to do that,
00:55:19.833 --> 00:55:20.735
it's this much money.
00:55:20.835 --> 00:55:22.177
And they just kept repeating to those
00:55:22.197 --> 00:55:23.077
people in their area.
00:55:23.858 --> 00:55:26.240
They skipped anybody without a driveway.
00:55:26.621 --> 00:55:28.864
So they kept hitting the people over and
00:55:28.923 --> 00:55:29.105
over.
00:55:30.117 --> 00:55:31.759
The old school way is when your guys
00:55:31.778 --> 00:55:33.081
are out doing a driveway in Jimmy's
00:55:33.101 --> 00:55:35.483
neighborhood is take thirty postcards and
00:55:35.503 --> 00:55:37.067
go fifteen houses in either direction.
00:55:37.286 --> 00:55:37.907
That's fine.
00:55:38.288 --> 00:55:39.389
This guy was able to do it without
00:55:39.429 --> 00:55:40.451
ever leaving his house.
00:55:40.891 --> 00:55:43.155
And the cost of that is terribly low.
00:55:43.635 --> 00:55:44.836
But I'm pretty sure the margin on a
00:55:44.876 --> 00:55:46.719
blacktop and a driveway is pretty good.
00:55:47.434 --> 00:55:49.476
The thing that I like about the satellite
00:55:49.556 --> 00:55:52.217
more than the affiliation with the pool
00:55:52.257 --> 00:55:53.958
company, like I love that idea.
00:55:54.619 --> 00:55:56.460
The satellite gives me the geography.
00:55:56.800 --> 00:55:58.541
And so for a mobile therapist,
00:55:58.601 --> 00:56:00.782
like I would never be a mobile therapist
00:56:00.802 --> 00:56:02.762
who took people from all over the city.
00:56:03.244 --> 00:56:04.864
I would be a mobile therapist who took
00:56:04.905 --> 00:56:07.565
people from a specific neighborhood that
00:56:07.585 --> 00:56:09.586
like literally I could walk house to house
00:56:09.606 --> 00:56:10.027
to house,
00:56:10.108 --> 00:56:13.289
knock out ten visits in a day instead
00:56:13.349 --> 00:56:15.010
of three visits in a day because of
00:56:15.050 --> 00:56:15.831
commute time.
00:56:16.710 --> 00:56:19.213
um that same chris corner did an episode
00:56:19.273 --> 00:56:21.976
where they looked at google street view
00:56:22.755 --> 00:56:24.697
and they used those images from google
00:56:24.737 --> 00:56:27.420
street view to create landscaping mock-ups
00:56:27.480 --> 00:56:30.603
so ai creates the landscaping mock-up but
00:56:30.623 --> 00:56:33.125
that got me thinking what about all the
00:56:33.164 --> 00:56:35.246
people if i was a therapist who did
00:56:35.306 --> 00:56:37.268
home modifications you know i would be
00:56:37.307 --> 00:56:40.371
looking at entryways i'd be looking at uh
00:56:40.391 --> 00:56:42.492
different things like that that as a
00:56:42.572 --> 00:56:44.134
therapist you would say oh we could
00:56:44.494 --> 00:56:45.715
get a handrail here.
00:56:45.755 --> 00:56:46.496
We can, you know,
00:56:46.536 --> 00:56:47.996
change the entryway here.
00:56:48.036 --> 00:56:49.378
We can make these upgrades,
00:56:50.438 --> 00:56:51.840
even ramps and stuff,
00:56:52.400 --> 00:56:54.882
accessibility devices that help patients.
00:56:55.643 --> 00:56:57.065
All of that could be done from a
00:56:57.105 --> 00:56:59.567
simple photo of the front of the house,
00:56:59.586 --> 00:56:59.987
you know?
00:57:00.086 --> 00:57:02.409
So, and you send them out a quote,
00:57:02.510 --> 00:57:03.610
an estimate, Hey,
00:57:03.791 --> 00:57:05.632
if you're going to age in place and
00:57:05.652 --> 00:57:07.614
you're looking to stay safe in the home,
00:57:07.653 --> 00:57:08.735
like this is what we do.
00:57:08.875 --> 00:57:08.934
Yep.
00:57:13.246 --> 00:57:15.588
all right i think we're good we had
00:57:15.728 --> 00:57:19.472
such a completely random show today all
00:57:19.713 --> 00:57:22.335
over the place also tony's back there he's
00:57:22.376 --> 00:57:24.137
like taking care of business like uh
00:57:24.177 --> 00:57:26.280
behind the scenes like over his shoulder
00:57:27.202 --> 00:57:28.463
uh i don't know you're like checking a
00:57:28.503 --> 00:57:29.885
patient at the front desk you're going
00:57:29.905 --> 00:57:32.367
through here what's going on today
00:57:32.989 --> 00:57:33.550
Real quick,
00:57:33.931 --> 00:57:35.652
I scheduled a new patient that walked in
00:57:35.692 --> 00:57:36.211
the schedule.
00:57:36.251 --> 00:57:37.552
Like, who walks in the schedule?
00:57:37.932 --> 00:57:39.813
Took a payment that would have been missed
00:57:39.853 --> 00:57:41.454
that we would have had to then invoice
00:57:41.534 --> 00:57:41.894
later.
00:57:42.255 --> 00:57:44.295
Got three people on the schedule for next
00:57:44.376 --> 00:57:44.777
week.
00:57:45.217 --> 00:57:46.157
Like, yeah,
00:57:46.197 --> 00:57:49.079
you just get it done while you're here.
00:57:51.400 --> 00:57:52.121
All right, parting shots.
00:57:52.141 --> 00:57:53.420
What do you got?
00:57:53.440 --> 00:57:54.161
Dave, you go first.
00:57:55.951 --> 00:57:58.273
I'll take the reflection of,
00:57:58.893 --> 00:58:01.414
and I'm not saying we're any better than
00:58:01.434 --> 00:58:02.356
anyone else out there,
00:58:02.376 --> 00:58:04.617
but what we just did today on this
00:58:04.637 --> 00:58:06.137
show of kind of bouncing all over
00:58:06.157 --> 00:58:06.778
different topics.
00:58:06.818 --> 00:58:08.199
Tony's in and out of the conversation.
00:58:08.219 --> 00:58:10.240
He's jumping right back into it.
00:58:11.461 --> 00:58:12.161
I don't think it's,
00:58:12.302 --> 00:58:13.983
I'm not saying we need any credit.
00:58:14.123 --> 00:58:17.045
I just think it's the ability to handle
00:58:17.465 --> 00:58:19.867
different things coming at you or even
00:58:19.927 --> 00:58:21.528
navigating different environments
00:58:21.568 --> 00:58:21.789
differently.
00:58:22.509 --> 00:58:23.389
None of this was planned.
00:58:24.590 --> 00:58:26.030
We just we just smoothly go through it
00:58:26.070 --> 00:58:27.351
because we've had the reps of going
00:58:27.431 --> 00:58:29.253
through this show for two years and doing
00:58:29.333 --> 00:58:32.655
other shows for many more years before
00:58:32.695 --> 00:58:32.876
that.
00:58:32.956 --> 00:58:35.516
So I don't know if there's if that's
00:58:35.536 --> 00:58:36.057
a learning point.
00:58:36.117 --> 00:58:37.197
I think that's just something that would
00:58:37.237 --> 00:58:37.958
take time.
00:58:38.039 --> 00:58:39.039
And it's not something that you can
00:58:39.079 --> 00:58:41.141
necessarily replicate other than going
00:58:41.161 --> 00:58:42.141
back to the very first thing,
00:58:42.161 --> 00:58:43.963
which is don't overthink it.
00:58:44.023 --> 00:58:44.643
Just do it.
00:58:45.284 --> 00:58:46.143
You know, improve it.
00:58:46.204 --> 00:58:47.045
Change it as you go.
00:58:47.684 --> 00:58:48.726
I don't know what else to say other
00:58:48.746 --> 00:58:48.985
than that.
00:58:49.878 --> 00:58:50.077
Yeah,
00:58:50.097 --> 00:58:52.440
the theme today was definitely just hidden
00:58:52.500 --> 00:58:53.880
opportunities.
00:58:53.900 --> 00:58:55.981
We talked about ChatGPT being a hidden
00:58:56.041 --> 00:58:56.722
opportunity.
00:58:56.742 --> 00:58:59.083
We talked about marketing and satellites
00:58:59.143 --> 00:59:02.244
and so many creating content on the drive
00:59:02.284 --> 00:59:04.226
that would have been wasted time that now
00:59:04.266 --> 00:59:06.507
you're leveraging to grow your business.
00:59:07.188 --> 00:59:09.148
There are so many hidden opportunities out
00:59:09.168 --> 00:59:09.329
there.
00:59:09.369 --> 00:59:10.650
You just got to pick one and go
00:59:10.670 --> 00:59:10.849
with it.
00:59:10.869 --> 00:59:11.030
I mean,
00:59:13.771 --> 00:59:16.833
people in healthcare are very smart.
00:59:17.474 --> 00:59:17.974
They're also...
00:59:19.065 --> 00:59:21.126
They don't need any change very much,
00:59:21.547 --> 00:59:22.728
which means if you do,
00:59:23.688 --> 00:59:25.250
all of a sudden you're the top one
00:59:25.289 --> 00:59:25.710
percent.
00:59:26.250 --> 00:59:28.652
And be okay with failing twenty times
00:59:28.672 --> 00:59:30.554
because that one success could lead you to
00:59:31.193 --> 00:59:32.474
a lot of stuff that someone else is
00:59:32.614 --> 00:59:34.315
not doing or not paying attention to.
00:59:34.496 --> 00:59:35.918
All right, we're back on Tuesday.
00:59:35.958 --> 00:59:36.978
What do you want Tuesday to be?
00:59:37.498 --> 00:59:39.079
Do you want us to, what you suggested,
00:59:39.159 --> 00:59:40.440
bring what we listened, like,
00:59:41.201 --> 00:59:42.742
almost like when you walk into a bookshop
00:59:42.802 --> 00:59:45.023
and the staff recommends a book,
00:59:45.063 --> 00:59:45.364
a podcast.
00:59:45.445 --> 00:59:47.005
Yeah, let's do a six-pack episode.
00:59:47.831 --> 00:59:48.550
Two, two, and two.
00:59:48.990 --> 00:59:49.731
What is the topic?
00:59:49.992 --> 00:59:52.952
Book, podcast, blog?
00:59:52.972 --> 00:59:56.373
Yeah, the voices in our brains.
00:59:57.673 --> 00:59:58.295
Audio anything.
00:59:58.534 --> 01:00:00.615
Voice in our brains sounds good.
01:00:01.036 --> 01:00:02.155
Are you hearing voices?
01:00:02.195 --> 01:00:02.675
Yes, I am.
01:00:02.695 --> 01:00:04.157
See you back on Tuesday.
01:00:04.177 --> 01:00:04.757
Have a good weekend.
01:00:06.994 --> 01:00:07.235
That's it.
01:00:07.255 --> 01:00:07.456
We're out.
01:00:07.476 --> 01:00:08.976
Boys, what the hell are you doing?
01:00:09.036 --> 01:00:11.836
Follow Tony Maritano on YouTube at Total
01:00:11.896 --> 01:00:12.918
Therapy Solution.
01:00:12.958 --> 01:00:13.958
Find Dave Kittle at
01:00:13.998 --> 01:00:17.179
conciergepainrelief.com and on YouTube at
01:00:17.219 --> 01:00:18.400
The Dave Kittle Show.
01:00:18.699 --> 01:00:21.860
And follow Jimmy McKay at PT Podcasts on
01:00:21.880 --> 01:00:23.001
YouTube, the socials,
01:00:23.101 --> 01:00:24.902
and wherever you binge podcasts you
01:00:24.922 --> 01:00:26.563
pretend are for CEUs.
01:00:26.882 --> 01:00:28.322
And hey, just a reminder,
01:00:28.804 --> 01:00:30.103
none of this was for advice.
01:00:30.143 --> 01:00:31.605
This was for entertainment only.
01:00:31.905 --> 01:00:33.284
Our lawyers say that counts.
01:00:33.364 --> 01:00:34.266
Thanks, Keith.