We discuss the critical issue of decisions being made far removed from the clinical floor, where actual patient care happens.
We explore how this disconnect creates a dangerous lag period of 12 to 18 months before poor decisions show up in revenue metrics. During this time, clinical engagement, patient experience, referral relationships, and staff retention gradually deteriorate.
By the time the damage becomes visible in the numbers, decision-makers have often already moved on, leaving the organization to deal with the consequences of decisions made without grounding in clinical reality.
