Firing Your Front Desk Star Could Cost You THOUSANDS

WEBVTT

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That feels serious, right?

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That's like action-packed live.

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Here we go.

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What did it feel like new?

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PT Breakfast Club.

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We are doing this live twice a week,

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Tuesdays and Thursdays, eight thirty.

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Dave Kittle is there.

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I'm Jimmy McKay and Tony

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Maritato is providing first aid,

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I believe.

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He's got an injury off camera,

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so maybe we'll get him a

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little bit later.

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But Dave,

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how you doing this morning in New York?

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Feeling great.

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How are you?

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It feels fall.

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So I am kind of excited.

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Tony and I are headed to PPS,

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which is in National Harbor, DC.

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Technically, it's Maryland.

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I'm not really sure how maps work,

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but it feels like Virginia

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to me because it's just

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across the river from DC.

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Sorry,

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just across the river from Virginia.

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I'm excited because I've

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been to PPS two or three times before.

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And this time, I don't know,

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it feels different.

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I feel like there's a little

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buzz going on right now of

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people who are looking

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forward to not even the

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speaking sessions.

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I know we had Jerry on a

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week or two ago about his

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speaking session.

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I feel PPS is more about the elbows, man,

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and rubbing them.

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Absolutely.

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Definitely.

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And is that tomorrow or Thursday?

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We are heading down tomorrow

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because like the day we're

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going to do a bunch of

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videos slash live streams.

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We're just going to be like

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Johnny on the spot.

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We got cameras and batteries

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and microphones.

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Oh, my.

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All ready to go is Thursday.

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And the big party on PPS is Friday.

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That's like where the chaos is.

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Oh,

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there's another Keith from Accounted For.

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I think they're doing some

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party with Net Health or whatever.

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So I'm just saying that loud.

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Even though we're doing this live,

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I'll send you the link and

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you can sign up for some

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extra free parties.

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Unless this is the one

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you're already going to.

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I don't know.

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honestly I mean here's a

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bunch somebody accused me

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of being a type a

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personality and I'm like I

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am a b minus at best but I

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feel like that's that's

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where the magic is whether

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it's csm or pps it's like

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you go you hang out you see

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someone someone says

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there's this big party

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you're like okay it's a lot

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like freshman year in

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college first weekend

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you're just like I don't

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know what's good here and

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you just sort of roam

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around until you find your

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people let's talk about

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firing your people you want

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about firing your people first

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Let's do it.

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Let's get into it.

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I think it's this one.

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Nope, that's not it.

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We'll talk about that one later.

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Nope, nope.

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Jimmy does have a lot of screenshots.

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So if you guys are listening right now,

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you got to jump over to the YouTube.

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If somehow you are listening on audio,

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jump over to either Learn

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Medicare Billing on YouTube

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or PT Pinecast on YouTube.

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You too,

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or the name kid will show if this

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is remixed later.

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We'll read it to you like story time.

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So Evelyn Kepfadiyah,

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hope I said that right.

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She said she needed some guidance.

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Her front test started in January,

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twenty twenty four.

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So like ten months ago and

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was a rock star.

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But in the past two months,

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she's become sloppy and distracted.

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She's been hard on her.

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She's met her with with her

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and asked her what's going

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on and given her feed,

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given her the opportunity

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to come up with a better workflow,

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allowing her to give me feedback.

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versus me just telling her what to do.

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However, today I'm frustrated.

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I just keep seeing careless

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mistake after mistake.

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I think she's capable.

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I don't know what else to do

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to get her back on track.

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I'm thinking of asking her

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to stay home for the next

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week or one to two days,

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maybe the whole week to see

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if that scares her straight.

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But that only gives me more work to do.

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And I would have to cover

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her job thoughts.

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Have you ever run into this

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type of problem?

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Well, first of all,

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I don't know Evelyn that

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much or well at all for that matter,

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like chatted with her once.

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I think from what I see, I think she,

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and what I see in here,

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I think she's a super

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successful savvy practice owner.

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So I don't know if we know

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the full context.

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It's not like we,

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as well as you and I and

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Tony know each other.

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Um,

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There's a couple of initial thoughts.

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I did write some notes down.

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I think one of the one

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things that I actually

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overlooked that I think you

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commented on was in that group,

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in that post,

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I think you commented

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something along the lines of like,

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have you asked them,

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have you checked in with

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the actual employee?

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Has anything happened in their life,

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right?

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Like family,

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it could be anything like passing away,

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divorce, like child abuse.

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illness or something like

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that's something that I

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often I think would

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overlook and you that was

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one of the things you

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commented and I was like

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before I even get into the

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tactical questions that I

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have next I'm like oh did I

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I need to look into that so

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thank you for now now now I

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think she did she I met

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with her and asked her

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what's going on that's like

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the third sentence I have

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met with her and asked her

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what's going on

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Okay, so it was nothing like that.

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I know,

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but you never know if you're going

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to get that story because

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that employee might be like, hey,

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because Tony did comment on this later.

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He's not here.

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I'll speak for what Tony said.

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He's like, hey,

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are your personal problems my problem?

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No.

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your employee is your problem.

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She's your job.

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Your employee is your job.

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So again, hey, what's going on?

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Everything okay?

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I don't know, man.

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If something major was going on,

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I don't know if I'd

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actually tell you right off

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the bat because my job is

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to keep composure.

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We've all sort of been there, right?

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So

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Why don't you tell me,

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because I want to see if

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you've had employees like this.

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I know Tony probably has or

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situations like that,

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but he's not here today.

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So walk me through, like,

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have you had a situation like this?

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If so, like,

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what was your thought process

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and then how did it go?

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Would you have changed it?

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Yeah.

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I have changed it.

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I'm going to read off my

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checklist of questions now

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that I have more experience

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and maybe some scar tissue

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and experience in the trenches, all that.

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Have gone through it.

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Didn't handle it well.

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I didn't understand.

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I'm the business owner and kind of like,

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hey, are these personal problems?

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You're kind of dragging into work maybe.

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Is that my problem or not?

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Obviously,

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we want to talk about communication,

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right?

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So, okay,

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this is where I think is a good

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place to start.

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And you can, you know, cut this apart.

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You can challenge it as much as you need.

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So the practice owner

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talking to the front desk person.

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Hey, did you know what to do?

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Like whatever the task,

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whatever the things are like,

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did you know what to do?

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Because if not, that's on me.

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And like, we need to do more training.

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Did you know how to do it?

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Did you know how to do the

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task or multiple tasks or whatever?

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If not, that's still on me,

00:06:18.843 --> 00:06:19.584
the practice owner.

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I need to improve training.

00:06:22.206 --> 00:06:23.528
Maybe we need to have like...

00:06:24.564 --> 00:06:26.065
you access this playbook on

00:06:26.146 --> 00:06:28.047
our Google drive or whatever software,

00:06:28.086 --> 00:06:28.367
whatever.

00:06:29.108 --> 00:06:30.648
Maybe I need to record more

00:06:30.788 --> 00:06:32.269
of me doing the tasks on a

00:06:32.329 --> 00:06:33.810
loom or zoom or whatever,

00:06:33.829 --> 00:06:35.091
and then share that with you.

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And then you go through a

00:06:35.971 --> 00:06:37.752
video library or we review that together,

00:06:37.791 --> 00:06:39.512
whatever.

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Did you want to do it?

00:06:40.814 --> 00:06:42.235
Like, do you want to do,

00:06:42.254 --> 00:06:42.935
did you want to do that

00:06:42.954 --> 00:06:43.995
task or do you want to do

00:06:44.016 --> 00:06:45.016
these tasks in general?

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Cause if not, so hold on a second.

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this is where it shifts over

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from Dave's responsibility

00:06:51.697 --> 00:06:53.117
to the employee's responsibility,

00:06:53.218 --> 00:06:53.757
in my opinion.

00:06:53.798 --> 00:06:54.718
Like we've just crossed the

00:06:54.738 --> 00:06:55.559
Mason-Nixon line.

00:06:56.620 --> 00:06:57.060
Exactly.

00:06:57.139 --> 00:06:59.841
So like, and if the employee's like, no,

00:06:59.862 --> 00:07:00.702
no, no, like I want to do it.

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I like this.

00:07:01.463 --> 00:07:02.204
I like the admin stuff.

00:07:02.244 --> 00:07:03.204
I like answering the phones,

00:07:03.225 --> 00:07:04.646
the insurance verifications,

00:07:04.685 --> 00:07:06.887
the billing on time,

00:07:06.927 --> 00:07:08.887
the claims chasing down,

00:07:09.468 --> 00:07:10.970
following up on accounts receivable,

00:07:11.209 --> 00:07:12.711
whatever it is, like that type of stuff.

00:07:12.771 --> 00:07:14.612
If they want to do it, great.

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Like let's keep it rolling.

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If not,

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We need to either have some

00:07:18.795 --> 00:07:20.776
plan in place that like,

00:07:21.237 --> 00:07:23.399
can we steer this boat a

00:07:23.439 --> 00:07:24.980
different direction or do

00:07:25.021 --> 00:07:26.362
we need to let you off the bus?

00:07:26.541 --> 00:07:27.983
So that really depends on the employee.

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Next question from the

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practice owner to this

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potential team member.

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did you know that we needed

00:07:36.081 --> 00:07:38.541
this done at a certain deadline?

00:07:38.581 --> 00:07:38.723
Like,

00:07:38.742 --> 00:07:40.124
did you know that this is like needs

00:07:40.144 --> 00:07:41.184
to be done like every day

00:07:41.244 --> 00:07:43.605
or every week or like, or is it,

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am I leaving too many

00:07:44.666 --> 00:07:46.187
things up to like assumption?

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Is it like open-ended?

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That's sort of back on you

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to at least make sure that

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there's clarity for that.

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Right.

00:07:52.533 --> 00:07:52.793
Right.

00:07:53.072 --> 00:07:53.894
I think the only question

00:07:53.913 --> 00:07:54.875
you asked that's like, you know,

00:07:54.915 --> 00:07:56.035
quote the employee's response,

00:07:56.055 --> 00:07:57.196
but it's like, do you want to do this?

00:07:57.295 --> 00:07:57.656
And I'm like,

00:07:58.754 --> 00:07:59.995
And I come in on,

00:08:01.516 --> 00:08:02.255
do you understand this is

00:08:02.315 --> 00:08:03.697
part of the job?

00:08:04.336 --> 00:08:05.718
And is this something you

00:08:05.757 --> 00:08:06.598
still want to do?

00:08:06.637 --> 00:08:08.978
Because if it's not, I need this done.

00:08:09.098 --> 00:08:09.798
This is the role.

00:08:10.439 --> 00:08:11.959
You're the player playing that position.

00:08:12.160 --> 00:08:14.420
Everything else is like, as I agree,

00:08:14.461 --> 00:08:15.721
in terms of its clarity on

00:08:15.742 --> 00:08:18.723
the business owners first anyway.

00:08:19.742 --> 00:08:21.024
And that's a good point that

00:08:21.043 --> 00:08:21.504
you just brought up,

00:08:21.543 --> 00:08:23.985
because every single one of these tasks

00:08:24.545 --> 00:08:26.365
should be listed and

00:08:26.406 --> 00:08:27.846
communicated with the

00:08:27.887 --> 00:08:29.648
employee during the

00:08:29.767 --> 00:08:31.269
interviewing and hiring

00:08:31.829 --> 00:08:33.370
component of the interaction.

00:08:33.410 --> 00:08:34.932
It's not like, this is what happens.

00:08:34.971 --> 00:08:36.212
Like some people get hired

00:08:36.253 --> 00:08:37.253
in physical therapy to like

00:08:37.332 --> 00:08:38.474
answer phones and like do

00:08:38.533 --> 00:08:39.274
some front desk stuff.

00:08:39.575 --> 00:08:40.414
And then the next thing you know,

00:08:40.434 --> 00:08:41.775
they're like doing the laundry,

00:08:41.796 --> 00:08:42.956
they're folding up pillowcases,

00:08:42.996 --> 00:08:44.057
they're wiping tables down.

00:08:44.158 --> 00:08:45.918
Then they learn some about

00:08:45.979 --> 00:08:47.019
the billing and now they're

00:08:47.039 --> 00:08:48.379
doing billing credentialing, whatever.

00:08:48.580 --> 00:08:49.640
And they may or may not have

00:08:49.681 --> 00:08:51.022
even had any training or anything.

00:08:51.062 --> 00:08:51.182
Yeah.

00:08:51.221 --> 00:08:52.243
They're juggling too many things.

00:08:52.702 --> 00:08:52.903
Right.

00:08:53.123 --> 00:08:54.903
So that that's where there's

00:08:55.043 --> 00:08:57.484
so many variations to this whole dynamic.

00:08:57.803 --> 00:08:58.924
I recognize this because

00:08:58.965 --> 00:09:00.804
this happens a lot in marketing.

00:09:01.144 --> 00:09:02.446
Marketing is like the junk

00:09:02.525 --> 00:09:04.265
drawer of like businesses

00:09:04.285 --> 00:09:05.066
sometimes because you get

00:09:05.086 --> 00:09:06.326
brought in for marketing and it's like,

00:09:06.787 --> 00:09:08.047
well, hey, while you're doing it,

00:09:08.086 --> 00:09:10.408
you know about websites and oh,

00:09:10.447 --> 00:09:11.727
you know about social media,

00:09:12.467 --> 00:09:13.048
social media.

00:09:13.067 --> 00:09:13.869
It's like, hang on a second.

00:09:15.129 --> 00:09:15.928
We just throw everything in

00:09:15.950 --> 00:09:17.009
the junk drawer and assume

00:09:17.029 --> 00:09:17.730
that that person is going

00:09:17.750 --> 00:09:18.410
to be good at everything.

00:09:18.750 --> 00:09:19.510
All right.

00:09:19.530 --> 00:09:20.152
So what else you got?

00:09:20.251 --> 00:09:21.111
I don't want to cut you off.

00:09:21.873 --> 00:09:23.714
And so with that, by the way,

00:09:23.833 --> 00:09:25.173
I think that happens in every business.

00:09:25.794 --> 00:09:27.416
Like we just said physical therapy.

00:09:27.436 --> 00:09:28.375
Then you said marketing.

00:09:28.755 --> 00:09:29.756
And it probably happens in

00:09:29.777 --> 00:09:31.518
the front office of the

00:09:31.857 --> 00:09:33.219
exterminator company that we use,

00:09:33.278 --> 00:09:35.659
the HVAC, the plumbing, like everywhere.

00:09:35.799 --> 00:09:36.941
So it's not just physical therapy.

00:09:37.600 --> 00:09:38.361
Um, next thing.

00:09:38.481 --> 00:09:39.383
So I, in my list was,

00:09:39.602 --> 00:09:40.484
has anything happened?

00:09:40.543 --> 00:09:41.904
Like anything going on personally?

00:09:41.945 --> 00:09:42.265
Like if,

00:09:42.485 --> 00:09:43.767
and I know you can't always ask if

00:09:43.787 --> 00:09:44.908
they want to talk about it, whatever,

00:09:44.927 --> 00:09:45.528
but we covered it.

00:09:46.369 --> 00:09:48.390
Um, next question is kind of like,

00:09:48.892 --> 00:09:50.092
are there any other like

00:09:50.452 --> 00:09:52.895
bottlenecks or either the

00:09:52.936 --> 00:09:53.775
primary or secondary

00:09:53.817 --> 00:09:55.317
question would be like, you know, so,

00:09:55.357 --> 00:09:56.339
Hey Jimmy, like, um,

00:09:56.558 --> 00:09:57.558
With what you're doing right now,

00:09:58.120 --> 00:10:00.379
do you feel like there's too many tasks?

00:10:00.879 --> 00:10:02.900
Do you have too many tasks

00:10:02.921 --> 00:10:04.562
that you can't even finish

00:10:04.621 --> 00:10:07.322
the primary task or the

00:10:07.403 --> 00:10:08.363
span of whatever it is?

00:10:08.802 --> 00:10:09.822
It's always a lot, right?

00:10:10.303 --> 00:10:11.364
For a physical therapy admin.

00:10:11.864 --> 00:10:13.565
Whatever the number is, ten things,

00:10:13.625 --> 00:10:14.245
fifty things.

00:10:15.384 --> 00:10:16.826
Jimmy, do you feel like...

00:10:17.605 --> 00:10:18.826
you're swamped and you're

00:10:18.907 --> 00:10:20.308
always playing catch up and

00:10:20.369 --> 00:10:21.490
you actually can never

00:10:21.529 --> 00:10:23.410
catch up and have you ever

00:10:23.511 --> 00:10:24.692
like left here and you feel

00:10:24.732 --> 00:10:26.634
like you're you're always

00:10:26.674 --> 00:10:28.115
behind because in that case

00:10:28.176 --> 00:10:29.677
it's like you might have

00:10:29.697 --> 00:10:30.817
the right or wrong team

00:10:30.837 --> 00:10:32.100
member there if you have

00:10:32.120 --> 00:10:33.201
the right team member there

00:10:33.341 --> 00:10:34.140
and they're great and you

00:10:34.160 --> 00:10:34.662
want to keep them and

00:10:34.682 --> 00:10:35.663
they're doing everything on

00:10:35.702 --> 00:10:36.844
time they know how to do

00:10:36.884 --> 00:10:37.884
everything they want to do

00:10:37.924 --> 00:10:39.105
everything but they're just

00:10:39.145 --> 00:10:40.908
swamped and over like overwhelmed

00:10:41.368 --> 00:10:42.168
you might need to hire a

00:10:42.229 --> 00:10:43.350
second admin person.

00:10:43.389 --> 00:10:44.910
So it really depends on the

00:10:45.131 --> 00:10:47.052
answers to these questions is if like,

00:10:47.514 --> 00:10:48.575
do we have the right team

00:10:48.615 --> 00:10:49.434
member on the bus?

00:10:50.115 --> 00:10:51.057
Do we need to potentially

00:10:51.076 --> 00:10:51.977
get this team member off

00:10:51.998 --> 00:10:54.299
the bus maybe or different seat?

00:10:55.227 --> 00:10:56.489
Maybe a different seat or

00:10:56.889 --> 00:10:57.749
they're in the right seat.

00:10:57.948 --> 00:10:59.350
We need another person to

00:10:59.389 --> 00:11:01.431
come on the bus to do some

00:11:01.510 --> 00:11:02.892
either in-person in the

00:11:02.932 --> 00:11:05.173
clinic or remote admin stuff.

00:11:05.613 --> 00:11:06.793
And that could be a second admin person,

00:11:06.832 --> 00:11:08.394
depending on the scale of your practice,

00:11:08.433 --> 00:11:09.234
if you're growing.

00:11:09.634 --> 00:11:10.554
And then obviously there's

00:11:10.595 --> 00:11:12.035
components there.

00:11:12.056 --> 00:11:12.916
The only other thing I'll

00:11:12.995 --> 00:11:14.876
add is maybe it's you.

00:11:16.756 --> 00:11:18.057
Oh, man, it could be.

00:11:18.557 --> 00:11:19.337
It absolutely could be.

00:11:19.398 --> 00:11:21.258
That it's you, right?

00:11:21.337 --> 00:11:22.399
There was a great clip,

00:11:22.458 --> 00:11:23.318
and I think I referenced it

00:11:23.339 --> 00:11:24.918
before on this live stream,

00:11:25.519 --> 00:11:26.620
where some guy gets up at a

00:11:26.679 --> 00:11:29.379
Gary V speaking event and is like, Gary,

00:11:29.399 --> 00:11:30.280
I don't know the problem.

00:11:30.581 --> 00:11:31.701
I've been trying to hire people.

00:11:31.880 --> 00:11:33.181
I can't find anybody who's

00:11:33.221 --> 00:11:35.261
as motivated and hardworking as me.

00:11:35.961 --> 00:11:37.423
And Gary fricking put the

00:11:37.523 --> 00:11:38.462
e-brake on that guy.

00:11:38.482 --> 00:11:39.903
And he goes, why would I,

00:11:40.063 --> 00:11:41.663
why would anybody work as

00:11:41.724 --> 00:11:43.985
hard as you in your business?

00:11:44.044 --> 00:11:45.066
Now they should work hard.

00:11:45.086 --> 00:11:45.245
I don't,

00:11:45.625 --> 00:11:46.447
I don't think Gary and I'm

00:11:46.506 --> 00:11:47.407
definitely not advocating

00:11:47.427 --> 00:11:48.486
for someone not to work hard.

00:11:48.746 --> 00:11:50.187
You need to, you should, you should.

00:11:50.648 --> 00:11:51.149
I like it.

00:11:51.229 --> 00:11:52.229
Like if I'm not working hard,

00:11:52.269 --> 00:11:53.028
I'm actually annoyed.

00:11:53.208 --> 00:11:53.428
Right.

00:11:54.190 --> 00:11:54.309
Um,

00:11:55.366 --> 00:11:57.008
But have you stopped to look and, you know,

00:11:57.168 --> 00:11:59.350
like to quote T Swizzle there?

00:12:00.169 --> 00:12:01.091
It's it's me.

00:12:01.191 --> 00:12:02.311
Hi, I'm the problem.

00:12:02.390 --> 00:12:02.631
It's me.

00:12:02.751 --> 00:12:03.772
I don't know that it is

00:12:03.993 --> 00:12:05.874
Evelyn or anybody in this situation.

00:12:06.494 --> 00:12:07.554
But the idea is like

00:12:08.095 --> 00:12:10.616
something changed in ten months.

00:12:11.116 --> 00:12:11.336
Right.

00:12:11.496 --> 00:12:12.577
This and it wasn't like this

00:12:12.597 --> 00:12:13.458
was a good employee.

00:12:13.558 --> 00:12:15.120
She used the word rock star.

00:12:15.799 --> 00:12:16.841
Something changed.

00:12:17.341 --> 00:12:18.600
And I think my first

00:12:18.681 --> 00:12:19.721
reaction in the first

00:12:20.142 --> 00:12:21.241
probably forty years of my

00:12:21.282 --> 00:12:23.143
life was do a lot of this.

00:12:23.222 --> 00:12:24.643
Whose fault is this and your

00:12:24.682 --> 00:12:26.384
fault and do a lot of finger wagging.

00:12:27.043 --> 00:12:29.004
And then I learned from smarter people,

00:12:29.063 --> 00:12:29.323
right?

00:12:29.443 --> 00:12:32.004
Which is hang on a second, play it safe,

00:12:32.164 --> 00:12:33.125
because in a week or a

00:12:33.184 --> 00:12:33.885
month you might have to

00:12:33.905 --> 00:12:37.046
defend what you're saying and be like,

00:12:37.466 --> 00:12:38.086
hang on a second.

00:12:38.746 --> 00:12:39.466
What changed?

00:12:39.527 --> 00:12:40.187
Was it me?

00:12:40.226 --> 00:12:41.148
Was it processes?

00:12:41.187 --> 00:12:42.067
Someone else was smart.

00:12:42.846 --> 00:12:43.648
think it was joey in the

00:12:43.707 --> 00:12:45.529
comments like did you grow

00:12:45.669 --> 00:12:46.951
like did she do a good job

00:12:47.350 --> 00:12:48.272
did your team do a great

00:12:48.312 --> 00:12:49.833
job you grew and now she's

00:12:49.894 --> 00:12:51.774
underwater well I'd be I'd

00:12:51.794 --> 00:12:52.596
be acting differently

00:12:53.017 --> 00:12:54.957
something changed I think a

00:12:55.057 --> 00:12:56.158
lot I mean a lot of people

00:12:56.178 --> 00:12:57.019
in the comments were like

00:12:57.159 --> 00:12:58.642
fire fire that person

00:13:00.263 --> 00:13:01.903
It's so easy for folks on

00:13:01.923 --> 00:13:03.884
Facebook in that example to be like, oh,

00:13:03.945 --> 00:13:04.504
fire them.

00:13:05.306 --> 00:13:06.365
But then if you're paying

00:13:06.385 --> 00:13:07.547
this team member that you

00:13:07.606 --> 00:13:08.847
interviewed and maybe you

00:13:08.888 --> 00:13:10.227
met their family and you

00:13:10.268 --> 00:13:12.169
know that they either are

00:13:12.289 --> 00:13:14.091
or recently were a rock star,

00:13:14.691 --> 00:13:15.871
why would you just revert

00:13:15.892 --> 00:13:16.932
to like a quick fire?

00:13:16.951 --> 00:13:17.913
That makes no sense at all.

00:13:17.932 --> 00:13:19.254
That's a punt because like...

00:13:19.974 --> 00:13:20.354
All right.

00:13:20.394 --> 00:13:20.794
First of all,

00:13:21.535 --> 00:13:22.777
if by definition that person

00:13:22.817 --> 00:13:23.397
is a rock star,

00:13:23.456 --> 00:13:25.058
that's why I stopped on Evelyn's post.

00:13:25.099 --> 00:13:25.840
She didn't say this was a

00:13:25.899 --> 00:13:27.240
great employee or good employee.

00:13:27.260 --> 00:13:28.142
She said rock star.

00:13:28.201 --> 00:13:29.523
And I'm like, by definition,

00:13:29.903 --> 00:13:30.965
how many rock stars are out there?

00:13:31.485 --> 00:13:33.187
Point zero zero one percent.

00:13:33.287 --> 00:13:33.506
Right.

00:13:33.547 --> 00:13:34.707
So her words, not mine.

00:13:35.649 --> 00:13:37.490
You slide the next person in,

00:13:37.590 --> 00:13:38.870
and let's say they're an all-star,

00:13:38.990 --> 00:13:39.951
not a rock star if we're

00:13:39.971 --> 00:13:41.533
going to go like the

00:13:41.572 --> 00:13:42.533
hierarchy of the world.

00:13:42.734 --> 00:13:43.693
They're really, really great,

00:13:43.734 --> 00:13:44.355
not a rock star.

00:13:44.794 --> 00:13:46.916
Whatever situation is there

00:13:47.056 --> 00:13:48.616
in the business or in that

00:13:48.677 --> 00:13:50.097
position of the business is

00:13:50.158 --> 00:13:51.119
still going to be there

00:13:51.639 --> 00:13:52.480
just because you put a new

00:13:52.519 --> 00:13:53.080
person in there.

00:13:53.460 --> 00:13:54.500
So do you want to just punt

00:13:54.520 --> 00:13:56.221
the problem three months down the line?

00:13:56.562 --> 00:13:57.342
That's going to cost you.

00:13:58.187 --> 00:13:59.048
That person doesn't have any

00:13:59.068 --> 00:14:00.009
institutional knowledge.

00:14:00.028 --> 00:14:01.750
You have to train them up all over again.

00:14:01.769 --> 00:14:02.350
You're going to start from

00:14:02.451 --> 00:14:03.610
zero because that person,

00:14:03.851 --> 00:14:05.032
that all-star you bring in

00:14:05.352 --> 00:14:06.052
sort of knows nothing.

00:14:06.072 --> 00:14:06.833
It's going to take them

00:14:06.854 --> 00:14:07.413
three or four months.

00:14:07.833 --> 00:14:08.534
So I don't know, man.

00:14:08.654 --> 00:14:08.835
I mean,

00:14:09.034 --> 00:14:11.496
I go to – I have no problem firing

00:14:11.537 --> 00:14:12.476
someone if they don't fit.

00:14:12.876 --> 00:14:15.479
But my issue is if they're

00:14:15.558 --> 00:14:18.441
actually a rock star –

00:14:17.937 --> 00:14:19.299
figure out what the problem is.

00:14:19.460 --> 00:14:21.542
Maybe this person, something happened.

00:14:21.623 --> 00:14:22.644
Maybe it went sour.

00:14:22.803 --> 00:14:23.965
Maybe something went sideways.

00:14:24.446 --> 00:14:25.868
But maybe it wasn't.

00:14:26.067 --> 00:14:27.710
Maybe it was the business, the position.

00:14:27.870 --> 00:14:28.610
Maybe it was you.

00:14:29.032 --> 00:14:29.552
Start there.

00:14:29.772 --> 00:14:30.413
It's easiest.

00:14:30.854 --> 00:14:31.595
And we do that thing we're

00:14:31.615 --> 00:14:32.535
supposed to do in PT school,

00:14:32.556 --> 00:14:33.537
which is a self-reflection,

00:14:33.576 --> 00:14:34.899
which we all hated, myself included.

00:14:35.831 --> 00:14:37.292
I was going to, I'm glad that you said it.

00:14:37.312 --> 00:14:39.313
So when you were saying it could be us,

00:14:39.354 --> 00:14:40.034
like, I'm like, yeah,

00:14:40.095 --> 00:14:40.735
it's like holding up a

00:14:40.774 --> 00:14:41.775
mirror and we're looking

00:14:41.796 --> 00:14:42.596
into a mirror and like the

00:14:42.616 --> 00:14:43.837
practice and we're like, Hey,

00:14:43.937 --> 00:14:45.259
maybe it's actually us.

00:14:45.418 --> 00:14:46.200
Maybe it's me.

00:14:46.500 --> 00:14:47.520
And, uh, I actually,

00:14:47.541 --> 00:14:48.461
I have two quick examples

00:14:48.501 --> 00:14:49.942
of therapists where it was me,

00:14:50.003 --> 00:14:51.465
obviously I won't say their names,

00:14:51.504 --> 00:14:51.804
but like,

00:14:52.205 --> 00:14:53.405
so last year we had a physical

00:14:53.427 --> 00:14:54.628
therapist start with us.

00:14:55.288 --> 00:14:56.688
And she left after like

00:14:56.708 --> 00:14:57.450
three or four weeks.

00:14:57.610 --> 00:14:59.672
Now she did say some things like,

00:15:00.072 --> 00:15:01.594
like Jimmy, you work for Fox rehab,

00:15:01.614 --> 00:15:02.894
you know, like for in general,

00:15:02.914 --> 00:15:04.096
like those geriatric patients,

00:15:04.355 --> 00:15:06.238
you could almost respectfully,

00:15:06.258 --> 00:15:07.219
you could almost stop in

00:15:07.339 --> 00:15:08.779
any time of the day in the

00:15:08.820 --> 00:15:10.182
middle of the day, uh,

00:15:10.201 --> 00:15:11.263
versus our half our

00:15:11.283 --> 00:15:12.583
clientele are busy and

00:15:12.604 --> 00:15:13.884
they're working from home with zoom calls,

00:15:13.924 --> 00:15:14.225
whatever.

00:15:14.284 --> 00:15:14.926
So that therapist,

00:15:15.285 --> 00:15:15.846
one thing that the

00:15:15.866 --> 00:15:16.647
therapist didn't like is

00:15:16.667 --> 00:15:18.129
that the therapist said it

00:15:18.149 --> 00:15:20.029
was hard to schedule the orthopedic busy,

00:15:20.530 --> 00:15:20.571
uh,

00:15:20.770 --> 00:15:22.052
clients because they were

00:15:22.091 --> 00:15:23.033
between zoom calls or

00:15:23.052 --> 00:15:24.433
whatever and that made it

00:15:24.453 --> 00:15:25.293
really challenging for her

00:15:25.315 --> 00:15:26.414
to schedule and build out a

00:15:26.455 --> 00:15:27.775
caseload whatever either

00:15:27.816 --> 00:15:28.917
way that's my fault because

00:15:28.956 --> 00:15:30.639
I didn't tell her that I

00:15:30.658 --> 00:15:31.739
didn't I didn't explain

00:15:31.759 --> 00:15:32.720
that up front so then I did

00:15:32.779 --> 00:15:34.581
better with my next hire

00:15:35.081 --> 00:15:36.783
and the next hire I went

00:15:36.822 --> 00:15:37.703
through this whole process

00:15:37.764 --> 00:15:39.625
even more and explained all

00:15:39.644 --> 00:15:40.326
this stuff and over

00:15:40.365 --> 00:15:41.427
communicated and did more

00:15:41.506 --> 00:15:42.528
onboarding calls and all that

00:15:43.347 --> 00:15:45.168
And the therapist still like

00:15:45.230 --> 00:15:46.330
after the first sixty days

00:15:46.770 --> 00:15:47.811
was doing great.

00:15:48.131 --> 00:15:49.272
I paid the recruiting fee,

00:15:50.092 --> 00:15:51.514
PT match for Sturdy McKee's

00:15:51.533 --> 00:15:52.855
recruiting fee, big, big,

00:15:53.796 --> 00:15:54.655
over seven thousand dollar

00:15:54.676 --> 00:15:55.256
recruiting fee.

00:15:56.437 --> 00:15:57.759
And then a couple of months later,

00:15:57.798 --> 00:15:58.698
the therapist went from

00:15:58.759 --> 00:16:00.059
full time to part time,

00:16:00.080 --> 00:16:01.181
which already kind of

00:16:01.240 --> 00:16:03.001
violated what we agreed on

00:16:03.022 --> 00:16:04.163
with the offer letter and all that.

00:16:04.783 --> 00:16:06.105
And then from part time to

00:16:06.144 --> 00:16:06.784
like one day a week.

00:16:06.804 --> 00:16:07.546
And at that point, I was like.

00:16:08.046 --> 00:16:08.606
What are you doing?

00:16:08.626 --> 00:16:09.107
It's more work.

00:16:09.248 --> 00:16:09.788
One day a week?

00:16:09.808 --> 00:16:09.969
No.

00:16:10.068 --> 00:16:10.909
So we met in person.

00:16:11.110 --> 00:16:13.833
I fired him because he

00:16:13.894 --> 00:16:15.557
wanted me to basically fire him.

00:16:16.057 --> 00:16:17.679
He didn't want to quit, obviously.

00:16:17.720 --> 00:16:20.163
Who goes from full-time to one day a week?

00:16:20.484 --> 00:16:21.245
What was the issue?

00:16:21.284 --> 00:16:22.447
Did you ever figure out he

00:16:22.466 --> 00:16:23.006
didn't want to be there?

00:16:23.027 --> 00:16:23.828
He didn't like the population?

00:16:23.849 --> 00:16:24.529
He didn't like the role?

00:16:25.169 --> 00:16:26.350
multiple other projects.

00:16:26.410 --> 00:16:27.532
He had like a pseudo

00:16:27.631 --> 00:16:28.712
practice kind of thing.

00:16:28.732 --> 00:16:30.714
He was trying to do other, other projects.

00:16:30.734 --> 00:16:31.433
I won't even mention,

00:16:31.453 --> 00:16:32.975
but like other gigs working

00:16:32.995 --> 00:16:33.796
for other companies,

00:16:33.836 --> 00:16:35.277
trying to do some

00:16:35.356 --> 00:16:37.038
entrepreneurial thing to like, just,

00:16:37.217 --> 00:16:40.120
I think too many, too many, uh,

00:16:40.159 --> 00:16:40.799
lines in the lake.

00:16:40.820 --> 00:16:42.321
Like, yeah, just, just too many things.

00:16:42.421 --> 00:16:43.221
But yeah,

00:16:43.481 --> 00:16:44.923
I knew a lot of this stuff up front.

00:16:45.364 --> 00:16:46.304
So in the future,

00:16:46.365 --> 00:16:47.566
like I need to do a better

00:16:47.605 --> 00:16:49.827
job of hiring and not

00:16:50.508 --> 00:16:51.609
probably not hiring

00:16:51.729 --> 00:16:52.690
entrepreneurial therapists

00:16:52.750 --> 00:16:53.650
unless they want to like

00:16:53.770 --> 00:16:55.211
buy in and like actually be

00:16:55.251 --> 00:16:56.553
like a partner or, you know,

00:16:56.594 --> 00:16:58.215
buy into some territory or something.

00:16:58.855 --> 00:17:00.076
So, but that goes back.

00:17:00.197 --> 00:17:00.537
So that,

00:17:00.616 --> 00:17:02.418
that was me in the past two years

00:17:02.438 --> 00:17:03.339
or a year and a half or whatever,

00:17:04.200 --> 00:17:04.840
really looking at like

00:17:05.000 --> 00:17:06.422
anything that happens in my practice,

00:17:06.781 --> 00:17:07.623
especially like with team

00:17:07.643 --> 00:17:08.284
members like this,

00:17:09.559 --> 00:17:10.200
I want to look at myself

00:17:10.259 --> 00:17:11.020
first because it's like

00:17:11.661 --> 00:17:12.761
that might be the issue.

00:17:13.061 --> 00:17:14.061
Yeah.

00:17:14.082 --> 00:17:15.423
I want to take the blame first.

00:17:16.384 --> 00:17:17.124
I have the thick skin.

00:17:17.163 --> 00:17:17.824
I can do that.

00:17:18.404 --> 00:17:19.724
And then maybe I will go

00:17:19.744 --> 00:17:21.846
through this checklist with

00:17:21.866 --> 00:17:22.386
my team member.

00:17:22.906 --> 00:17:23.126
Yeah.

00:17:23.487 --> 00:17:24.327
I got to be honest, man.

00:17:24.587 --> 00:17:26.088
When I started doing stuff like this,

00:17:26.868 --> 00:17:28.830
it made me –

00:17:30.441 --> 00:17:32.662
It made me feel better, number one.

00:17:32.701 --> 00:17:33.323
So it was like, okay,

00:17:33.423 --> 00:17:34.923
I'm being safe about this, right?

00:17:35.263 --> 00:17:37.305
Number two, and this is just my perception,

00:17:37.404 --> 00:17:38.224
I feel like it made other

00:17:38.244 --> 00:17:39.165
people look at me different.

00:17:39.925 --> 00:17:41.326
Like you'll say all the time,

00:17:41.366 --> 00:17:42.067
the person that like

00:17:42.126 --> 00:17:43.087
doesn't cash judgment,

00:17:43.107 --> 00:17:44.909
like sort of gets looked at like, oh,

00:17:44.929 --> 00:17:45.509
that person's really,

00:17:45.548 --> 00:17:46.470
like people assume

00:17:46.529 --> 00:17:48.191
intelligence from the person who's like,

00:17:48.211 --> 00:17:48.631
well, you know what?

00:17:48.651 --> 00:17:49.270
Maybe it's my fault.

00:17:50.071 --> 00:17:51.152
Let's go through that checklist.

00:17:51.712 --> 00:17:53.153
I think one question that

00:17:53.192 --> 00:17:54.374
could help Evelyn now,

00:17:54.854 --> 00:17:55.994
if she hasn't fired this

00:17:56.035 --> 00:17:57.395
rock star or figured out the problem,

00:17:57.516 --> 00:17:59.336
is help me understand.

00:18:00.103 --> 00:18:01.303
I go back to Chris Voss, right?

00:18:01.383 --> 00:18:02.324
Help me understand what's going on.

00:18:02.903 --> 00:18:04.124
And so just lay out the

00:18:04.163 --> 00:18:05.285
beginning of the story.

00:18:05.744 --> 00:18:07.746
And then here's the important part.

00:18:08.445 --> 00:18:10.365
So, hey, you started in January.

00:18:10.807 --> 00:18:13.748
I felt like everything was going great.

00:18:14.347 --> 00:18:16.689
I thought that you were doing great here.

00:18:16.788 --> 00:18:17.808
I feel like you're a good fit.

00:18:17.929 --> 00:18:18.689
You get it.

00:18:18.709 --> 00:18:19.269
You're great.

00:18:19.308 --> 00:18:20.269
You understand the system.

00:18:20.690 --> 00:18:21.849
And then I feel like along the way,

00:18:21.869 --> 00:18:24.230
at some point in September,

00:18:24.570 --> 00:18:25.491
things started to go a

00:18:25.511 --> 00:18:26.311
little bit differently.

00:18:26.372 --> 00:18:27.632
Help me understand what happened there.

00:18:27.951 --> 00:18:29.113
And then the magic part is...

00:18:29.932 --> 00:18:33.474
shut up and let that person understand.

00:18:34.556 --> 00:18:34.895
I love it.

00:18:34.955 --> 00:18:35.496
Another thing.

00:18:35.536 --> 00:18:36.616
So with that therapist that

00:18:36.636 --> 00:18:37.857
I was just describing, right?

00:18:37.897 --> 00:18:38.857
So from full-time to

00:18:38.897 --> 00:18:39.939
part-time to one day a week,

00:18:40.659 --> 00:18:43.060
my business partner and my business coach,

00:18:43.080 --> 00:18:45.622
Sturdy McKee, we talked about it.

00:18:45.801 --> 00:18:47.103
Once the therapist emails me

00:18:47.123 --> 00:18:48.584
to go from part-time to one day a week,

00:18:48.723 --> 00:18:49.765
I don't even answer the email.

00:18:49.785 --> 00:18:53.307
I'm like, I got to call my help hotline,

00:18:53.527 --> 00:18:54.426
my business coach, right?

00:18:54.467 --> 00:18:55.228
So we get on the phone.

00:18:55.867 --> 00:18:56.848
And the one thing he said,

00:18:57.528 --> 00:18:57.909
He goes,

00:18:58.230 --> 00:18:59.550
so have you been doing your weekly

00:18:59.611 --> 00:19:00.892
check-in calls with the therapist?

00:19:01.571 --> 00:19:04.875
And I was like, no,

00:19:04.934 --> 00:19:07.096
because I was already... This is on me.

00:19:07.557 --> 00:19:09.538
This is me being open, guys and gals.

00:19:10.159 --> 00:19:11.681
I was already so irritated

00:19:11.740 --> 00:19:13.442
months ago when they went

00:19:13.461 --> 00:19:14.883
from full-time to part-time.

00:19:14.942 --> 00:19:15.743
And then it was like...

00:19:17.412 --> 00:19:18.353
the therapist, you know,

00:19:18.413 --> 00:19:19.834
full time for us is like twenty,

00:19:20.294 --> 00:19:21.634
twenty five patient visits

00:19:21.654 --> 00:19:22.895
a week because we do one hour visits.

00:19:22.935 --> 00:19:23.135
Right.

00:19:23.175 --> 00:19:26.917
So then therapist was like, no, I'm full.

00:19:26.978 --> 00:19:28.459
I can't accept any more new evals.

00:19:28.538 --> 00:19:29.019
And I was like,

00:19:29.359 --> 00:19:30.461
you're but you're at like

00:19:30.560 --> 00:19:32.622
fourteen or fifteen patient

00:19:32.642 --> 00:19:33.603
visits a week like that.

00:19:34.423 --> 00:19:35.023
You're full,

00:19:35.084 --> 00:19:37.266
but that's not full-time as

00:19:37.326 --> 00:19:38.987
per the number in the offer letter.

00:19:39.027 --> 00:19:39.326
Anyway,

00:19:40.067 --> 00:19:42.569
so Sturdy McKee flips the mirror

00:19:42.589 --> 00:19:43.131
back on me.

00:19:43.211 --> 00:19:43.711
He says,

00:19:44.991 --> 00:19:47.013
have you been doing the weekly calls,

00:19:47.054 --> 00:19:48.234
the phone calls, Zoom calls, whatever,

00:19:48.255 --> 00:19:49.155
the weekly calls and

00:19:49.175 --> 00:19:50.237
check-ins with your therapist,

00:19:50.277 --> 00:19:51.798
especially for us because we're mobile.

00:19:52.199 --> 00:19:53.940
In an outpatient office,

00:19:54.480 --> 00:19:55.821
you're kind of in the common space,

00:19:55.862 --> 00:19:58.604
and you bump elbows.

00:19:58.825 --> 00:19:59.464
You're close enough.

00:19:59.484 --> 00:20:00.306
You see them treat.

00:20:00.546 --> 00:20:01.326
They see you treat.

00:20:01.606 --> 00:20:02.846
You're in and out of the lunchroom,

00:20:02.866 --> 00:20:04.407
whatever, staff room, whatever,

00:20:05.208 --> 00:20:06.949
before and after shifts or whatever.

00:20:08.229 --> 00:20:10.710
You get to kind of touch base easier.

00:20:11.009 --> 00:20:11.790
But for me,

00:20:11.931 --> 00:20:13.451
I need to even schedule and

00:20:13.490 --> 00:20:14.612
carve out the time to do

00:20:14.632 --> 00:20:15.632
these phone calls and Zoom calls.

00:20:16.491 --> 00:20:18.532
And I said to Sturdy, no, I haven't.

00:20:18.613 --> 00:20:19.532
I haven't been doing it.

00:20:19.613 --> 00:20:22.273
And so Sturdy was like... Obviously,

00:20:22.294 --> 00:20:23.494
he's like a therapist.

00:20:24.634 --> 00:20:25.414
He's a physical therapist,

00:20:25.454 --> 00:20:27.756
but he's kind of like a

00:20:27.816 --> 00:20:28.977
mental health therapist in a way.

00:20:29.017 --> 00:20:29.356
He's like...

00:20:30.017 --> 00:20:30.237
He's like,

00:20:30.297 --> 00:20:31.958
so if you were doing the weekly

00:20:31.998 --> 00:20:32.678
calls with him,

00:20:32.917 --> 00:20:33.679
do you think you would have

00:20:33.699 --> 00:20:34.739
been able to identify this

00:20:34.759 --> 00:20:35.660
like a month or two ago?

00:20:36.559 --> 00:20:39.681
And I was like, yes, most likely.

00:20:39.961 --> 00:20:40.162
Right.

00:20:40.382 --> 00:20:43.782
So when Evelyn has a front desk rock star,

00:20:44.963 --> 00:20:45.983
things might be so busy.

00:20:46.644 --> 00:20:48.204
I'm making some assumptions.

00:20:48.224 --> 00:20:48.945
There's probably so many

00:20:48.986 --> 00:20:50.185
tasks and the practice is

00:20:50.226 --> 00:20:52.386
busy and volume and a bunch

00:20:52.406 --> 00:20:53.528
of things and everyone has

00:20:53.587 --> 00:20:55.308
lives and things going on.

00:20:56.192 --> 00:20:58.992
that maybe there was no check-in calls,

00:20:59.972 --> 00:21:00.553
not even calls,

00:21:00.992 --> 00:21:02.413
in-person meetings in the office,

00:21:02.432 --> 00:21:03.153
because I think she has an

00:21:03.193 --> 00:21:03.794
outpatient office.

00:21:03.834 --> 00:21:06.114
So the front desk person,

00:21:06.493 --> 00:21:07.794
there was probably no

00:21:08.414 --> 00:21:10.355
weekly or monthly sit-down,

00:21:10.875 --> 00:21:11.934
either in the practice,

00:21:12.035 --> 00:21:13.016
before or after patients,

00:21:13.175 --> 00:21:14.855
or outside the practice at

00:21:15.115 --> 00:21:16.296
Panera or whatever.

00:21:16.655 --> 00:21:18.297
Hey, let's go grab a coffee.

00:21:18.317 --> 00:21:19.176
Let's go for a walk.

00:21:19.576 --> 00:21:19.936
Whatever.

00:21:20.277 --> 00:21:21.057
How's it going?

00:21:21.678 --> 00:21:22.778
What do you love about this?

00:21:22.818 --> 00:21:23.558
How can we get better?

00:21:23.598 --> 00:21:25.180
What do you dislike about

00:21:25.500 --> 00:21:26.580
your role or here?

00:21:26.621 --> 00:21:27.540
How can we improve?

00:21:28.402 --> 00:21:29.942
What are some things we can work on?

00:21:30.202 --> 00:21:31.163
Let me get some feedback.

00:21:31.242 --> 00:21:33.183
And I'm also saying this for me.

00:21:33.703 --> 00:21:35.325
Then you get the team member

00:21:35.365 --> 00:21:36.786
talking and you might have

00:21:36.806 --> 00:21:38.027
been able to prevent this.

00:21:38.606 --> 00:21:39.729
Yeah, that's the magic, right?

00:21:39.788 --> 00:21:40.530
Like I told you that one

00:21:40.590 --> 00:21:41.412
question that Jamie

00:21:41.432 --> 00:21:42.914
Schreier told me that one

00:21:42.954 --> 00:21:44.237
time that he asks people,

00:21:44.277 --> 00:21:45.199
you can ask whenever,

00:21:45.219 --> 00:21:46.821
but he asks it before you hire someone.

00:21:47.222 --> 00:21:48.605
If you were to take the job here, Dave,

00:21:49.006 --> 00:21:50.568
and five years from now you were to leave,

00:21:50.588 --> 00:21:51.730
what do you think that reason would be?

00:21:52.849 --> 00:21:54.811
That's me giving you a

00:21:54.852 --> 00:21:56.073
chance to tell you what the

00:21:56.113 --> 00:21:57.054
thing you're scared of or

00:21:57.074 --> 00:21:58.174
the thing that you want most.

00:21:58.335 --> 00:21:59.016
Aren't we supposed to pay

00:21:59.036 --> 00:21:59.977
attention to those edges?

00:22:00.497 --> 00:22:02.859
Instead of saying, what are your values?

00:22:03.140 --> 00:22:04.741
What's your biggest weakness, Dave?

00:22:04.882 --> 00:22:06.163
I swear if anybody asks me

00:22:06.182 --> 00:22:07.163
what my biggest weakness is,

00:22:07.564 --> 00:22:09.546
I will fold my resume back into my bag,

00:22:09.826 --> 00:22:10.626
get up and leave.

00:22:10.727 --> 00:22:11.567
I don't want to work for you

00:22:11.587 --> 00:22:11.929
because you're

00:22:11.949 --> 00:22:13.369
unimaginative and you don't

00:22:13.410 --> 00:22:14.810
understand the assignment of a manager.

00:22:15.645 --> 00:22:17.028
right your job is actually

00:22:17.048 --> 00:22:18.231
to manage employees this is

00:22:18.271 --> 00:22:19.094
why like and I feel like

00:22:19.134 --> 00:22:20.296
tony would be nodding along

00:22:20.316 --> 00:22:21.798
and saying this is why he

00:22:21.858 --> 00:22:25.026
says and he does for the most part

00:22:26.104 --> 00:22:28.224
The owner should not be treating,

00:22:28.345 --> 00:22:29.164
not full-time anyway.

00:22:29.204 --> 00:22:30.545
Tony will jump in when he's

00:22:30.744 --> 00:22:31.865
short-staffed or needed,

00:22:31.925 --> 00:22:33.046
and he'll just run in and

00:22:33.286 --> 00:22:34.105
be the extra guy.

00:22:34.227 --> 00:22:34.787
I like that.

00:22:35.326 --> 00:22:36.047
But he says, like,

00:22:36.086 --> 00:22:37.346
your job is to manage people.

00:22:38.107 --> 00:22:38.928
That's a job.

00:22:39.167 --> 00:22:41.368
That's an entire job, right?

00:22:41.409 --> 00:22:43.209
You don't just hire someone and go, okay,

00:22:43.729 --> 00:22:44.130
good luck.

00:22:44.170 --> 00:22:44.670
I showed you where the

00:22:44.710 --> 00:22:45.829
bathroom was and how to log

00:22:45.869 --> 00:22:46.490
into the email.

00:22:46.529 --> 00:22:48.411
My role here is I'm very sorry,

00:22:48.451 --> 00:22:49.310
but these are humans.

00:22:49.830 --> 00:22:50.612
They are messy.

00:22:50.832 --> 00:22:51.092
Yeah.

00:22:52.011 --> 00:22:53.473
I hope Evelyn gets to keep

00:22:53.493 --> 00:22:54.816
this rock star personally

00:22:54.996 --> 00:22:55.856
because I root for people.

00:22:56.057 --> 00:22:56.498
What do you think?

00:22:56.518 --> 00:22:56.898
Absolutely.

00:22:57.098 --> 00:22:57.578
Absolutely.

00:22:57.819 --> 00:22:59.040
And the question with Jamie,

00:22:59.182 --> 00:22:59.842
I love that question

00:22:59.882 --> 00:23:01.944
because you're finding out

00:23:02.306 --> 00:23:03.067
with the candidate that's

00:23:03.106 --> 00:23:03.887
in front of you who you're

00:23:03.907 --> 00:23:05.169
even just considering hiring,

00:23:05.189 --> 00:23:06.631
you're finding out what's

00:23:06.810 --> 00:23:08.073
important to them.

00:23:08.153 --> 00:23:08.353
Yeah.

00:23:08.373 --> 00:23:08.693
Yeah.

00:23:09.571 --> 00:23:10.653
Or you're finding out what's

00:23:10.733 --> 00:23:11.535
the thing that's really

00:23:11.555 --> 00:23:12.395
going to tick them off.

00:23:14.278 --> 00:23:16.300
The question of, hey, five years from now,

00:23:17.001 --> 00:23:18.144
let's say you're here for

00:23:18.183 --> 00:23:19.325
five years and then you're leaving.

00:23:19.605 --> 00:23:20.346
What would be the reason?

00:23:21.188 --> 00:23:22.148
I heard him say this

00:23:22.229 --> 00:23:23.451
probably on one of my times

00:23:23.611 --> 00:23:24.811
of interviewing Jamie on my show.

00:23:25.313 --> 00:23:27.135
He had a therapist that answered like, oh,

00:23:27.215 --> 00:23:27.435
well,

00:23:27.596 --> 00:23:29.499
I might be leaving the area like in

00:23:29.519 --> 00:23:30.601
the next two or three years

00:23:30.641 --> 00:23:32.364
because my husband is a

00:23:32.763 --> 00:23:36.009
like in some of the military armed force,

00:23:36.028 --> 00:23:37.631
something where they get moved around,

00:23:37.651 --> 00:23:38.332
they get moved around

00:23:38.352 --> 00:23:39.253
different stations and they

00:23:39.273 --> 00:23:40.335
can't even really control it.

00:23:40.875 --> 00:23:41.557
So he knew that.

00:23:41.576 --> 00:23:43.518
And then he, he said to me like, Hey,

00:23:43.538 --> 00:23:44.578
she was a great team member.

00:23:44.598 --> 00:23:45.538
She was a great therapist.

00:23:45.819 --> 00:23:47.740
She was with us for two or three years.

00:23:48.060 --> 00:23:49.501
And then her husband got

00:23:49.541 --> 00:23:51.523
relocated and obviously they left.

00:23:51.703 --> 00:23:52.964
And that's why she left.

00:23:52.984 --> 00:23:54.746
Now he could kind of plan for that.

00:23:54.806 --> 00:23:54.905
Now,

00:23:54.925 --> 00:23:56.708
of course there's other things in the mix,

00:23:56.768 --> 00:23:57.827
like that,

00:23:58.028 --> 00:23:58.949
that type of team member could

00:23:58.969 --> 00:23:59.630
have left early.

00:23:59.650 --> 00:24:00.790
There could have been challenges, whatever,

00:24:00.851 --> 00:24:02.612
but at least the owner knew that would,

00:24:02.632 --> 00:24:03.553
that was one reason,

00:24:04.093 --> 00:24:05.834
a non emotional reason why

00:24:06.095 --> 00:24:07.335
they might leave the practice.

00:24:08.096 --> 00:24:09.156
And you can kind of plan around that.

00:24:09.616 --> 00:24:10.397
like take it to another

00:24:10.438 --> 00:24:11.617
extreme right like where

00:24:11.778 --> 00:24:12.638
where jamie's question is

00:24:12.659 --> 00:24:13.619
so great where if it's like

00:24:13.700 --> 00:24:14.940
hey um I think I would

00:24:14.980 --> 00:24:15.721
leave if there was no

00:24:15.740 --> 00:24:17.362
because this is a this is a

00:24:17.461 --> 00:24:18.682
single individual practice

00:24:18.722 --> 00:24:19.844
if there was no way for me

00:24:19.864 --> 00:24:22.164
to um uh you know grow or

00:24:22.204 --> 00:24:23.746
be promoted and jamie could

00:24:23.766 --> 00:24:24.866
say actually you know it's

00:24:24.906 --> 00:24:25.586
not on the website or

00:24:25.606 --> 00:24:27.028
anything but like our our

00:24:27.087 --> 00:24:28.148
goal is to actually expand

00:24:28.189 --> 00:24:29.309
to another location or

00:24:29.369 --> 00:24:30.349
three in the next five

00:24:30.369 --> 00:24:31.911
years that's an option I'm

00:24:31.931 --> 00:24:32.912
not promising anything but

00:24:32.932 --> 00:24:33.992
I'm saying that option is there

00:24:34.992 --> 00:24:35.753
uh you know really want to

00:24:35.773 --> 00:24:36.934
advance clinically oh you

00:24:36.954 --> 00:24:38.194
know we provide this many

00:24:38.476 --> 00:24:39.695
number of dollars in you

00:24:39.715 --> 00:24:40.497
know if you want to get

00:24:40.517 --> 00:24:41.336
your ocs or if that's

00:24:41.356 --> 00:24:42.617
important to you it's just

00:24:42.657 --> 00:24:43.818
a better it's it's called a

00:24:43.898 --> 00:24:45.019
framing question I call it

00:24:45.039 --> 00:24:46.800
a ricochet question because

00:24:46.840 --> 00:24:48.541
like you know like when you

00:24:48.582 --> 00:24:49.423
see it out of the corner of

00:24:49.442 --> 00:24:50.123
your eye that's where the

00:24:50.163 --> 00:24:51.304
magic is so instead of

00:24:51.364 --> 00:24:52.025
coming right at someone

00:24:52.045 --> 00:24:53.305
like what values do you

00:24:53.345 --> 00:24:54.566
have so I think we can

00:24:54.586 --> 00:24:55.707
still draw back to evelyn

00:24:55.727 --> 00:24:56.847
in the situation which is

00:24:58.253 --> 00:24:59.295
What's important to you?

00:24:59.575 --> 00:25:00.895
Like, what do you like about this?

00:25:00.976 --> 00:25:03.778
Like what puts you in flow, right?

00:25:03.837 --> 00:25:04.898
Is it answering the phones?

00:25:05.118 --> 00:25:05.539
What is it?

00:25:05.720 --> 00:25:06.961
Okay, well, what frustrates you?

00:25:07.201 --> 00:25:08.221
What puts you in mud?

00:25:08.321 --> 00:25:09.303
What slows you down?

00:25:09.423 --> 00:25:11.003
Oh, it's actually the,

00:25:11.223 --> 00:25:12.464
it might be a new coworker

00:25:12.505 --> 00:25:13.306
you brought on that you

00:25:13.365 --> 00:25:15.367
don't know when you're not around, sucks.

00:25:15.928 --> 00:25:17.028
And Evelyn's rock star just

00:25:17.107 --> 00:25:18.209
hates coming to work now.

00:25:18.469 --> 00:25:19.588
Like you don't know.

00:25:19.888 --> 00:25:20.669
And here's the thing.

00:25:21.148 --> 00:25:22.210
Fire your rock star.

00:25:22.690 --> 00:25:24.690
Issue still might be there the next week.

00:25:24.769 --> 00:25:25.411
And then you're dealing,

00:25:25.451 --> 00:25:26.131
you're just punting.

00:25:26.151 --> 00:25:26.971
You're dealing with it six

00:25:27.030 --> 00:25:27.550
months from now.

00:25:27.671 --> 00:25:28.111
And that's not,

00:25:28.411 --> 00:25:29.132
that's not a good business

00:25:29.152 --> 00:25:30.051
decision in my opinion.

00:25:30.071 --> 00:25:31.192
So a lot of those people in the comments,

00:25:31.451 --> 00:25:32.452
I was very intrigued when

00:25:32.492 --> 00:25:34.192
like more than sixty,

00:25:34.232 --> 00:25:35.512
seventy percent were like fire her,

00:25:35.532 --> 00:25:35.993
get rid of her.

00:25:36.334 --> 00:25:37.594
Her problems are not your problems.

00:25:38.733 --> 00:25:38.973
Actually,

00:25:39.034 --> 00:25:40.255
all of the problems are actually

00:25:40.275 --> 00:25:40.734
your problems.

00:25:40.775 --> 00:25:40.875
Now,

00:25:40.894 --> 00:25:41.855
I'm not saying you have to solve her

00:25:41.894 --> 00:25:42.654
personal problems,

00:25:42.734 --> 00:25:44.375
but you're dealing with those things.

00:25:46.890 --> 00:25:47.609
The last thing I could say

00:25:47.630 --> 00:25:50.010
about it is like, for me,

00:25:50.090 --> 00:25:51.431
especially if I have,

00:25:51.471 --> 00:25:52.551
if I'm in this situation,

00:25:53.352 --> 00:25:54.172
I would want to be

00:25:54.311 --> 00:25:55.551
verbalizing and

00:25:55.592 --> 00:25:57.853
communicating how well I

00:25:57.893 --> 00:25:58.972
think this team member is doing.

00:25:59.012 --> 00:25:59.732
So I want to say, Jimmy,

00:25:59.792 --> 00:26:01.573
like you're a rock star.

00:26:01.973 --> 00:26:03.473
I mean, we hired you, we interviewed you,

00:26:03.513 --> 00:26:04.233
you went through everything

00:26:04.473 --> 00:26:05.413
with flying colors,

00:26:05.433 --> 00:26:06.354
like all the questions,

00:26:06.394 --> 00:26:07.154
all the situations,

00:26:07.174 --> 00:26:09.535
the scenarios we talked about, you know,

00:26:09.595 --> 00:26:11.195
you, you did some shadowing, you kind of,

00:26:11.215 --> 00:26:12.556
you saw the flow of things in here,

00:26:12.576 --> 00:26:12.976
whatever, but,

00:26:13.655 --> 00:26:15.479
And the first month or two, hey, Jimmy,

00:26:15.519 --> 00:26:16.299
you are doing great.

00:26:16.319 --> 00:26:16.961
You're doing X, Y,

00:26:17.020 --> 00:26:17.922
Z. You're getting

00:26:17.942 --> 00:26:18.643
everything accomplished.

00:26:18.682 --> 00:26:19.443
Patients love you.

00:26:19.483 --> 00:26:20.164
The team loves you.

00:26:20.705 --> 00:26:21.686
Everything is going smoothly.

00:26:21.727 --> 00:26:22.428
You're a rock star.

00:26:22.448 --> 00:26:23.930
Everything's doing everything's great.

00:26:26.402 --> 00:26:27.544
And maybe I'm like,

00:26:27.604 --> 00:26:28.423
if this were to happen to me,

00:26:28.463 --> 00:26:29.184
it's like there was

00:26:29.204 --> 00:26:30.705
probably some gap in communication.

00:26:30.726 --> 00:26:31.826
Maybe we didn't talk as much

00:26:31.866 --> 00:26:32.688
for the next two or three

00:26:32.708 --> 00:26:33.368
months or something.

00:26:34.990 --> 00:26:35.871
These are just some tips

00:26:35.891 --> 00:26:37.291
like that I need to follow

00:26:37.373 --> 00:26:38.773
and practice owners need to follow.

00:26:39.354 --> 00:26:40.295
Speak with your team members.

00:26:40.355 --> 00:26:42.477
Carve out fifteen minutes.

00:26:42.656 --> 00:26:42.857
I mean,

00:26:43.038 --> 00:26:44.519
take the take the therapist and

00:26:44.558 --> 00:26:45.500
team member for a walk.

00:26:45.519 --> 00:26:46.101
If you don't want to do it

00:26:46.121 --> 00:26:46.901
in the clinic because then

00:26:46.921 --> 00:26:48.563
the phone rings, someone runs up.

00:26:48.883 --> 00:26:49.403
I think you should go.

00:26:49.943 --> 00:26:51.085
I think you shouldn't do it in the office.

00:26:51.144 --> 00:26:51.724
I think in fact,

00:26:51.744 --> 00:26:52.625
changing the environment

00:26:52.846 --> 00:26:54.406
might seem tiny and small,

00:26:54.426 --> 00:26:55.387
but it's not right.

00:26:55.768 --> 00:26:55.988
I mean,

00:26:57.648 --> 00:26:59.569
I've left roles because I felt

00:26:59.630 --> 00:27:01.010
disconnected and lost.

00:27:01.230 --> 00:27:03.093
Like I do not like feeling

00:27:03.133 --> 00:27:04.032
disconnected and lost.

00:27:04.093 --> 00:27:05.134
I do not feel like I do not

00:27:05.193 --> 00:27:05.993
like feeling like why I'm

00:27:06.035 --> 00:27:07.756
behind where I am right now.

00:27:08.665 --> 00:27:10.626
They will not miss a meeting.

00:27:10.686 --> 00:27:11.627
Because I got to drive to

00:27:11.647 --> 00:27:13.028
PPS tomorrow and I have a

00:27:13.128 --> 00:27:14.609
regular one-on-one with someone.

00:27:14.930 --> 00:27:15.369
She was like,

00:27:15.391 --> 00:27:16.391
we're moving that meeting up

00:27:16.431 --> 00:27:17.432
then because we're not

00:27:17.451 --> 00:27:17.971
going to let seven.

00:27:18.011 --> 00:27:19.073
I was like, yeah, okay.

00:27:19.653 --> 00:27:20.574
I don't love meetings.

00:27:20.854 --> 00:27:22.414
I love meetings as much as

00:27:22.434 --> 00:27:23.016
the next person.

00:27:23.375 --> 00:27:23.996
But I don't want to go

00:27:24.135 --> 00:27:25.196
fourteen days without

00:27:25.237 --> 00:27:26.298
connecting with this person

00:27:26.577 --> 00:27:28.378
because I know my personality.

00:27:28.759 --> 00:27:30.180
If I think that that person

00:27:30.220 --> 00:27:31.540
isn't a hundred percent happy with me,

00:27:32.061 --> 00:27:33.423
I don't feel well.

00:27:34.002 --> 00:27:35.064
So I have to lean in.

00:27:35.104 --> 00:27:35.443
I got to go.

00:27:35.544 --> 00:27:37.025
I need to know where am I

00:27:37.065 --> 00:27:38.506
falling short because I want to fix that.

00:27:39.125 --> 00:27:40.386
if that person's a rock star

00:27:40.406 --> 00:27:41.366
she might the person's

00:27:41.426 --> 00:27:42.208
probably a little bit like

00:27:42.248 --> 00:27:44.409
this right you want to

00:27:44.429 --> 00:27:45.650
shift we just did twenty

00:27:45.690 --> 00:27:46.829
seven minutes on evelyn

00:27:47.130 --> 00:27:48.631
yeah I was I want to follow

00:27:48.691 --> 00:27:49.632
up though I would love to

00:27:49.652 --> 00:27:50.811
know what happens because I

00:27:50.852 --> 00:27:51.553
feel like this is like

00:27:51.952 --> 00:27:53.294
where where the first like

00:27:53.354 --> 00:27:55.015
season or two of bar rescue

00:27:55.275 --> 00:27:56.095
they just did all the bar

00:27:56.134 --> 00:27:57.175
rescues and then season

00:27:57.236 --> 00:27:58.797
three they got to go back

00:27:58.836 --> 00:27:59.696
to see what happened to

00:27:59.717 --> 00:28:00.778
that bar like I want to

00:28:00.837 --> 00:28:02.699
know what happened to this bar

00:28:03.398 --> 00:28:03.740
All right.

00:28:03.799 --> 00:28:09.528
So I believe it was this post.

00:28:09.868 --> 00:28:10.509
Yeah, there it is.

00:28:10.710 --> 00:28:10.910
All right.

00:28:10.930 --> 00:28:12.393
So this is the one you commented on.

00:28:12.432 --> 00:28:13.493
So I'll let you read this one.

00:28:13.513 --> 00:28:14.476
This is from Stephanie.

00:28:15.898 --> 00:28:16.338
All right.

00:28:16.459 --> 00:28:18.859
So any OTs in here that

00:28:18.900 --> 00:28:21.080
provide private pay OT services in homes?

00:28:21.181 --> 00:28:23.721
I have other therapy friends, SLP and PT,

00:28:24.082 --> 00:28:24.761
who have gone through this

00:28:24.821 --> 00:28:26.923
route and really luck out financially.

00:28:27.522 --> 00:28:28.363
Interesting and learning

00:28:28.462 --> 00:28:31.163
more of others' experiences doing this.

00:28:31.243 --> 00:28:31.663
Personally,

00:28:31.723 --> 00:28:33.184
I'm tired of seeing how much my

00:28:33.285 --> 00:28:35.526
sessions in the homes are

00:28:35.566 --> 00:28:36.865
reimbursed for and my

00:28:36.905 --> 00:28:38.507
employee mainly profits from it.

00:28:39.186 --> 00:28:39.626
Not me.

00:28:40.548 --> 00:28:41.388
I've been disappointed

00:28:41.469 --> 00:28:42.650
watching employers offering

00:28:42.710 --> 00:28:43.750
insulting salaries,

00:28:44.111 --> 00:28:47.053
knowing how much we could or should,

00:28:47.153 --> 00:28:47.913
in capital letters,

00:28:48.233 --> 00:28:51.396
be making if I spun off on my own.

00:28:51.977 --> 00:28:52.577
Sigh.

00:28:52.897 --> 00:28:54.838
Looking to consider picking

00:28:54.898 --> 00:28:56.059
up a few private pay

00:28:56.099 --> 00:28:57.862
patients or clients for

00:28:57.922 --> 00:28:59.242
extra income on the side.

00:28:59.643 --> 00:29:01.364
There is a lot to unpack here,

00:29:01.464 --> 00:29:03.246
in my opinion, right?

00:29:03.286 --> 00:29:05.907
So where do you want to start?

00:29:05.928 --> 00:29:08.150
Because this was your moment here.

00:29:09.053 --> 00:29:09.393
Yeah.

00:29:09.534 --> 00:29:13.057
I mean, come on.

00:29:13.636 --> 00:29:13.977
I mean,

00:29:14.817 --> 00:29:16.240
if you want to jump in entrepreneurship.

00:29:16.859 --> 00:29:17.099
Do it.

00:29:17.160 --> 00:29:17.641
Go ahead.

00:29:18.040 --> 00:29:18.441
Do it.

00:29:19.722 --> 00:29:21.463
And I'm really like,

00:29:22.605 --> 00:29:23.105
I know there's some

00:29:23.145 --> 00:29:24.527
practice owners out there that are like,

00:29:25.579 --> 00:29:26.500
it probably challenging to

00:29:26.520 --> 00:29:27.323
work with and other

00:29:27.343 --> 00:29:29.445
practice owners that pay competitively.

00:29:29.786 --> 00:29:30.047
I want to,

00:29:30.067 --> 00:29:31.828
I want to pay competitively for

00:29:32.009 --> 00:29:33.711
our style of therapy here

00:29:33.731 --> 00:29:34.212
in New York city.

00:29:34.313 --> 00:29:35.674
Cause I, we kind of can,

00:29:35.996 --> 00:29:37.478
or we also kind of have to,

00:29:37.597 --> 00:29:39.760
to like keep therapists and all that.

00:29:40.041 --> 00:29:40.082
Um,

00:29:41.751 --> 00:29:43.993
The thing that irks me is

00:29:44.453 --> 00:29:47.375
like almost like asking one,

00:29:47.556 --> 00:29:48.517
one thing that kind of irks

00:29:48.537 --> 00:29:49.076
me a little bit,

00:29:49.497 --> 00:29:50.917
like almost like asking for

00:29:50.978 --> 00:29:52.118
permission to do entrepreneurship.

00:29:52.138 --> 00:29:53.019
Like that's not how it works.

00:29:53.059 --> 00:29:53.700
Like it's just,

00:29:54.079 --> 00:29:55.201
you want to go do a start a

00:29:55.221 --> 00:29:56.321
business doing anything,

00:29:56.741 --> 00:29:58.682
go out and get after it, go do it.

00:29:58.722 --> 00:29:58.942
Right.

00:29:59.243 --> 00:29:59.864
That's one thing.

00:30:00.203 --> 00:30:01.585
The thing that like also

00:30:01.644 --> 00:30:04.646
irritates me more is when anyone,

00:30:04.686 --> 00:30:06.208
it could be in healthcare,

00:30:06.248 --> 00:30:07.729
outside of healthcare, but in this case,

00:30:08.250 --> 00:30:11.471
you're a therapist and saying like, I'm,

00:30:12.071 --> 00:30:13.853
I'm irritated or I can't

00:30:13.873 --> 00:30:15.433
believe like my employer

00:30:15.473 --> 00:30:17.013
profits off of what I do, whatever.

00:30:17.454 --> 00:30:18.934
Yeah, that's business.

00:30:19.035 --> 00:30:19.455
And guess what?

00:30:19.615 --> 00:30:20.215
Here's an example.

00:30:20.496 --> 00:30:21.957
In twenty, I don't know,

00:30:21.977 --> 00:30:23.857
I think it was like twenty sixteen,

00:30:23.917 --> 00:30:24.897
twenty seventeen something.

00:30:25.298 --> 00:30:26.838
I was working for a mobile

00:30:27.538 --> 00:30:28.640
practice like mine.

00:30:29.160 --> 00:30:30.140
That's kind of how I learned

00:30:30.180 --> 00:30:30.861
the whole model.

00:30:31.221 --> 00:30:32.741
I was working for them eventually.

00:30:32.801 --> 00:30:32.981
I mean,

00:30:33.021 --> 00:30:34.261
I started a hundred dollars a visit.

00:30:34.342 --> 00:30:35.343
Eventually I was making one

00:30:35.363 --> 00:30:36.063
hundred and thirty four

00:30:36.083 --> 00:30:36.782
dollars a visit because

00:30:36.823 --> 00:30:37.423
obviously because they're

00:30:37.443 --> 00:30:38.423
out of pocket and out of network,

00:30:38.483 --> 00:30:39.444
kind of like my model now.

00:30:40.605 --> 00:30:42.125
And their rates were three

00:30:42.145 --> 00:30:43.067
hundred and ten dollars for

00:30:43.086 --> 00:30:44.126
the evaluation and two

00:30:44.146 --> 00:30:44.887
hundred and eighty dollars

00:30:44.928 --> 00:30:45.768
for the follow up visits.

00:30:46.888 --> 00:30:48.769
So I was basically making

00:30:48.849 --> 00:30:50.611
around fifty percent for

00:30:50.651 --> 00:30:53.492
the follow up visits, treating all of it.

00:30:53.553 --> 00:30:54.554
And I was the one going out

00:30:54.634 --> 00:30:56.454
and treating in, you know, in rain,

00:30:56.535 --> 00:30:58.596
in snow, cold, twenty,

00:30:58.635 --> 00:30:59.737
thirty degree weather or

00:30:59.757 --> 00:31:01.238
one hundred degree, ninety degree weather,

00:31:01.258 --> 00:31:01.538
whatever.

00:31:02.358 --> 00:31:03.740
And then eventually I was like,

00:31:03.779 --> 00:31:04.160
you know what?

00:31:04.559 --> 00:31:05.560
I actually had the same

00:31:05.601 --> 00:31:06.801
feeling as this therapist.

00:31:06.821 --> 00:31:07.221
And I said.

00:31:08.386 --> 00:31:09.728
Man, I was like, this guy,

00:31:10.367 --> 00:31:11.588
this practice owner,

00:31:11.628 --> 00:31:13.109
he doesn't even live in the area anymore.

00:31:13.750 --> 00:31:16.211
And he's making a fifty percent off me.

00:31:16.952 --> 00:31:18.413
And guess what I did?

00:31:20.095 --> 00:31:22.115
I went and started my own practice,

00:31:22.155 --> 00:31:23.116
Concierge Pain Relief,

00:31:23.717 --> 00:31:27.380
hired a therapist over time, made my own,

00:31:27.460 --> 00:31:28.819
you know, found my own biller,

00:31:29.020 --> 00:31:30.461
found my own credit card processor,

00:31:30.801 --> 00:31:32.742
did all the steps, website,

00:31:32.843 --> 00:31:35.424
Google reviews, Google ads.

00:31:36.670 --> 00:31:38.791
Did the whole thing, did everything,

00:31:38.852 --> 00:31:39.112
right?

00:31:39.772 --> 00:31:41.354
And that's what you have to do.

00:31:41.453 --> 00:31:42.974
I didn't go on any Facebook

00:31:43.015 --> 00:31:45.457
group or LinkedIn or

00:31:45.477 --> 00:31:46.657
whatever and say like,

00:31:47.638 --> 00:31:49.220
I don't think this practice

00:31:49.279 --> 00:31:50.922
owner should be profiting

00:31:51.241 --> 00:31:52.663
off my back and off my labor.

00:31:53.103 --> 00:31:53.804
That's business.

00:31:54.443 --> 00:31:56.006
So I don't understand why

00:31:56.026 --> 00:31:57.106
people post this in

00:31:57.146 --> 00:31:58.047
Facebook groups when you

00:31:58.067 --> 00:31:59.769
can just go out and do the thing.

00:32:02.215 --> 00:32:04.536
Yeah, grass is always greener, right?

00:32:04.836 --> 00:32:06.676
How hard could it be?

00:32:07.277 --> 00:32:08.497
A person sees an eval come

00:32:08.537 --> 00:32:10.156
up on their schedule and

00:32:11.198 --> 00:32:12.518
what they might see is, well,

00:32:12.538 --> 00:32:14.978
now it's time for me to do work,

00:32:15.018 --> 00:32:16.739
do the thing that I agreed to do,

00:32:16.898 --> 00:32:17.939
do the thing that I was hired for,

00:32:17.979 --> 00:32:19.118
do the thing I went to school for.

00:32:19.878 --> 00:32:20.818
And they're saying, hey,

00:32:21.180 --> 00:32:22.400
someone makes a hundred and

00:32:22.420 --> 00:32:23.019
fifty dollars.

00:32:23.059 --> 00:32:23.880
This is three hundred dollars.

00:32:23.920 --> 00:32:25.039
I'm making one hundred and fifty.

00:32:25.859 --> 00:32:26.319
And they're saying, well,

00:32:26.339 --> 00:32:27.280
where's the other half going?

00:32:27.701 --> 00:32:28.480
You don't see it.

00:32:29.569 --> 00:32:31.011
You don't see how that

00:32:31.913 --> 00:32:33.296
person got on your schedule.

00:32:33.817 --> 00:32:35.038
All the dollars spent that

00:32:35.078 --> 00:32:36.362
did not get any patients,

00:32:36.442 --> 00:32:37.844
the dollars risked.

00:32:38.446 --> 00:32:40.228
So nothing ventured, nothing gained,

00:32:40.509 --> 00:32:40.729
right?

00:32:40.769 --> 00:32:42.851
So at any point,

00:32:42.871 --> 00:32:45.292
you can jump off the security.

00:32:45.313 --> 00:32:46.614
I just did a last Thursday

00:32:46.634 --> 00:32:48.255
when you guys were doing this live stream,

00:32:48.375 --> 00:32:49.415
I was actually talking to

00:32:49.496 --> 00:32:52.258
Mike Houston's class at Nazareth College.

00:32:52.278 --> 00:32:54.220
I saw a little bit of that.

00:32:54.240 --> 00:32:55.161
He brings in like

00:32:55.260 --> 00:32:56.320
non-traditional and

00:32:56.361 --> 00:32:57.883
traditional business models.

00:32:57.982 --> 00:32:58.742
And I'm sort of there.

00:32:58.762 --> 00:33:00.064
I don't even know what the hell I'm there.

00:33:00.084 --> 00:33:00.664
I'm there because I knew

00:33:00.684 --> 00:33:01.846
Mike before PT school.

00:33:02.306 --> 00:33:02.486
But...

00:33:04.809 --> 00:33:06.871
I put it in the context of,

00:33:06.891 --> 00:33:08.111
did you ever hear my hips and shoulders?

00:33:08.131 --> 00:33:09.330
I've done hips and shoulders, right?

00:33:11.311 --> 00:33:11.672
Remind us.

00:33:12.231 --> 00:33:12.692
I think so.

00:33:12.732 --> 00:33:14.133
Hip is a ball and socket joint,

00:33:14.173 --> 00:33:15.874
so is the shoulder.

00:33:15.953 --> 00:33:17.554
Hip is deep ball and socket, right?

00:33:17.574 --> 00:33:18.253
The only person I know to

00:33:18.294 --> 00:33:19.755
ever dislocate their hip is Bo Jackson.

00:33:19.775 --> 00:33:21.295
A lot of force.

00:33:21.315 --> 00:33:22.115
A lot of force.

00:33:22.395 --> 00:33:23.855
So hip is very stable.

00:33:23.935 --> 00:33:24.976
Very stable.

00:33:25.155 --> 00:33:26.876
A little mobility.

00:33:27.156 --> 00:33:28.798
That's like your traditional employment.

00:33:28.857 --> 00:33:30.157
That's what this person is saying.

00:33:30.238 --> 00:33:32.699
They're like, I have a stable job.

00:33:33.558 --> 00:33:34.420
right a little bit of

00:33:34.460 --> 00:33:35.621
mobility but someone is

00:33:35.681 --> 00:33:37.102
profiting off of me you're

00:33:37.402 --> 00:33:38.041
by the way you're both

00:33:38.083 --> 00:33:39.303
profiting right because if

00:33:39.323 --> 00:33:39.983
you were sitting home

00:33:40.003 --> 00:33:40.865
without anything you would

00:33:40.884 --> 00:33:42.046
be making no money that's

00:33:42.066 --> 00:33:45.107
thank you for that yep but

00:33:45.147 --> 00:33:46.189
if she this sounds like

00:33:46.209 --> 00:33:47.690
this person is like on the

00:33:47.710 --> 00:33:48.509
edge of a diving board

00:33:48.609 --> 00:33:49.250
maybe becoming an

00:33:49.310 --> 00:33:50.771
entrepreneur or maybe just

00:33:50.791 --> 00:33:51.992
becoming someone who winds

00:33:52.032 --> 00:33:53.153
on facebook I don't know

00:33:53.354 --> 00:33:54.295
what this person's future

00:33:54.335 --> 00:33:55.836
might hold but what it

00:33:55.895 --> 00:33:56.757
sounds like is they don't

00:33:56.797 --> 00:33:57.356
understand what the

00:33:57.396 --> 00:33:58.397
alternative is which is a

00:33:58.478 --> 00:34:00.579
shoulder also a ball and socket joint

00:34:01.433 --> 00:34:02.694
not as deep as the hip though.

00:34:03.394 --> 00:34:04.195
Lots and lots.

00:34:04.276 --> 00:34:05.557
I think shoulder is the most

00:34:05.656 --> 00:34:07.458
mobile joint in the body.

00:34:07.478 --> 00:34:08.940
I think it's the most degrees of freedom.

00:34:08.960 --> 00:34:10.860
So this is terribly mobile joint,

00:34:11.481 --> 00:34:12.862
some stability, but yeah,

00:34:12.922 --> 00:34:13.922
dislocating your shoulder

00:34:13.963 --> 00:34:14.623
is a little more common

00:34:14.643 --> 00:34:15.603
than dislocating your hip.

00:34:16.025 --> 00:34:17.465
You have to understand what

00:34:17.485 --> 00:34:19.347
your risk tolerance is.

00:34:19.407 --> 00:34:20.367
What are you comfortable with?

00:34:20.887 --> 00:34:22.369
Or, and I told students,

00:34:23.269 --> 00:34:24.351
is there a space in between?

00:34:24.670 --> 00:34:27.052
Can you have a nine to five hip job?

00:34:27.612 --> 00:34:29.614
stability right and and

00:34:29.655 --> 00:34:31.536
consistency and do

00:34:31.576 --> 00:34:32.336
something on the side

00:34:32.476 --> 00:34:34.538
therapy related or not do

00:34:34.559 --> 00:34:35.878
you want to be a barista on

00:34:35.900 --> 00:34:37.199
the I don't know but yes

00:34:37.300 --> 00:34:39.481
you can do both so there is

00:34:39.561 --> 00:34:41.123
hip shoulder or a little

00:34:41.143 --> 00:34:41.903
bit of this a little bit of

00:34:41.943 --> 00:34:43.284
both it just sounds like

00:34:43.304 --> 00:34:43.885
there's a little bit of

00:34:43.925 --> 00:34:46.688
sour grapes here like yep

00:34:46.967 --> 00:34:48.009
my other therapy friends

00:34:48.028 --> 00:34:48.949
who've gone this route and

00:34:49.009 --> 00:34:51.050
really luck out financially oh

00:34:52.079 --> 00:34:53.458
That, that I also,

00:34:53.579 --> 00:34:56.940
that is the major area of

00:34:57.260 --> 00:34:58.440
irritation for me.

00:34:58.501 --> 00:34:59.400
Yeah.

00:34:59.481 --> 00:34:59.702
Okay.

00:35:00.101 --> 00:35:00.702
I make a lot of money

00:35:00.722 --> 00:35:01.382
because I work a lot.

00:35:01.422 --> 00:35:01.702
You know what?

00:35:01.782 --> 00:35:02.481
I'm, you know what?

00:35:02.521 --> 00:35:04.643
I'm, I'm, I'm really, what was the,

00:35:04.822 --> 00:35:06.123
what was the words that the

00:35:06.204 --> 00:35:06.943
individual use here?

00:35:06.963 --> 00:35:09.244
Uh, luck out.

00:35:09.585 --> 00:35:10.105
Okay.

00:35:10.164 --> 00:35:10.465
Here we go.

00:35:10.545 --> 00:35:10.864
Here we go.

00:35:11.385 --> 00:35:11.826
You know what?

00:35:12.306 --> 00:35:12.985
I am.

00:35:17.432 --> 00:35:18.672
That's like me saying

00:35:18.793 --> 00:35:20.134
colleagues like Jimmy McKay

00:35:20.153 --> 00:35:22.713
have just lucked out with

00:35:22.954 --> 00:35:24.014
building a podcast and

00:35:24.054 --> 00:35:25.954
going from zero when no one

00:35:25.994 --> 00:35:27.175
knew what a podcast was to

00:35:27.235 --> 00:35:29.215
now PT Pinecast over five

00:35:29.255 --> 00:35:30.476
million listens and downloads.

00:35:30.496 --> 00:35:34.657
So Jimmy McKay, guys, he just lucked out.

00:35:35.077 --> 00:35:35.956
Are you kidding me?

00:35:36.416 --> 00:35:39.838
That is why this type of individual...

00:35:40.557 --> 00:35:41.958
might keep a full-time job,

00:35:42.119 --> 00:35:43.338
maybe do some cash patients

00:35:43.378 --> 00:35:44.300
on the evenings and weekends.

00:35:44.579 --> 00:35:46.621
This type of individual will

00:35:46.721 --> 00:35:47.882
never be an entrepreneur.

00:35:47.902 --> 00:35:48.862
They will never replace

00:35:48.882 --> 00:35:50.603
their income with their own

00:35:50.922 --> 00:35:52.083
hustle and drive.

00:35:52.143 --> 00:35:53.403
In my opinion, I hope they do.

00:35:53.463 --> 00:35:54.143
I hope they put me wrong,

00:35:54.164 --> 00:35:54.804
but I'm saying this,

00:35:55.085 --> 00:35:55.945
this type of person who

00:35:55.985 --> 00:35:57.445
comes on Facebook and

00:35:57.485 --> 00:35:58.606
Twitter and LinkedIn or whatever,

00:35:58.626 --> 00:35:59.567
but mostly these Facebook

00:35:59.586 --> 00:36:00.827
groups around physical

00:36:00.847 --> 00:36:02.668
therapy and the healthcare world,

00:36:02.708 --> 00:36:03.668
whatever they're

00:36:03.969 --> 00:36:04.889
Asking for permission.

00:36:04.969 --> 00:36:06.489
And then like my friends

00:36:06.510 --> 00:36:07.771
have lucked out financially.

00:36:08.170 --> 00:36:11.373
Like I have friends in Boston, Florida,

00:36:11.893 --> 00:36:13.813
Philly, Jersey, New York,

00:36:15.014 --> 00:36:16.335
all over different metros

00:36:16.596 --> 00:36:18.217
that have gone a hundred

00:36:18.237 --> 00:36:19.237
percent cash practices.

00:36:19.317 --> 00:36:20.018
And then I have other

00:36:20.197 --> 00:36:20.878
friends and colleagues that

00:36:20.898 --> 00:36:22.199
I've known that also tried

00:36:22.219 --> 00:36:25.161
to do the same thing and it

00:36:25.201 --> 00:36:26.240
failed and they had to go

00:36:26.320 --> 00:36:27.222
back and get a job.

00:36:27.802 --> 00:36:30.804
And the ones that won, it was not luck.

00:36:30.824 --> 00:36:31.704
Yeah.

00:36:31.744 --> 00:36:32.744
No such thing.

00:36:32.784 --> 00:36:32.985
Like,

00:36:34.211 --> 00:36:35.333
Something might happen that

00:36:35.713 --> 00:36:36.753
is serendipitous,

00:36:37.353 --> 00:36:40.255
but I don't prescribe to luck.

00:36:40.456 --> 00:36:42.697
Someone has not explained it to me,

00:36:42.896 --> 00:36:44.277
so I don't believe that it exists.

00:36:44.739 --> 00:36:47.559
It's like leprechauns and the Bigfoot.

00:36:47.940 --> 00:36:49.822
This person's lucked out financially.

00:36:51.101 --> 00:36:52.282
Lots of people will say, actually,

00:36:52.302 --> 00:36:52.923
I read a stat.

00:36:53.789 --> 00:36:54.250
Yesterday,

00:36:54.409 --> 00:36:56.112
that more than seventy percent

00:36:56.251 --> 00:36:57.434
of people who have who have

00:36:57.454 --> 00:36:58.974
become who have started tech companies,

00:36:58.994 --> 00:37:00.536
which is specifically tech companies,

00:37:00.938 --> 00:37:02.199
did so in their forties.

00:37:02.559 --> 00:37:03.621
And if you ask most of those

00:37:03.681 --> 00:37:05.222
people and when they're interviewed,

00:37:05.262 --> 00:37:06.324
those people are interviewed a lot.

00:37:06.344 --> 00:37:07.525
They say all the time, oh,

00:37:07.585 --> 00:37:08.626
it's because I failed in my

00:37:08.666 --> 00:37:09.387
twenties and thirties.

00:37:09.688 --> 00:37:10.789
So we learned stuff.

00:37:11.710 --> 00:37:12.791
But what you see is.

00:37:13.612 --> 00:37:15.034
the luck that they hit

00:37:15.054 --> 00:37:16.034
because they timed the

00:37:16.074 --> 00:37:17.516
market right and invented

00:37:17.556 --> 00:37:18.677
an app at the right time

00:37:18.978 --> 00:37:20.159
what you didn't see was all

00:37:20.199 --> 00:37:21.139
the failures and the fact

00:37:21.159 --> 00:37:22.460
that they predicted or at

00:37:22.501 --> 00:37:24.503
least said I think this app

00:37:24.523 --> 00:37:25.864
will serve a great purpose

00:37:26.744 --> 00:37:29.887
a year from now because yada yada yada so

00:37:31.041 --> 00:37:31.601
I believe,

00:37:32.362 --> 00:37:34.003
was it that post or a different

00:37:34.023 --> 00:37:35.563
post that had people

00:37:35.603 --> 00:37:37.844
talking about how much someone makes,

00:37:38.164 --> 00:37:39.085
how much a general manager

00:37:39.105 --> 00:37:39.786
makes at Buc-ee's?

00:37:39.806 --> 00:37:40.525
Was that a different one?

00:37:40.846 --> 00:37:42.347
Yeah, that was the dock worker strike.

00:37:43.126 --> 00:37:44.248
So the dock worker strike

00:37:44.268 --> 00:37:45.648
has been averted for now, I believe,

00:37:45.688 --> 00:37:46.909
until January, right?

00:37:46.929 --> 00:37:47.710
Which is a big deal.

00:37:47.809 --> 00:37:48.530
I was actually already

00:37:48.550 --> 00:37:50.510
starting to order food and

00:37:50.590 --> 00:37:51.751
Christmas presents because I was like,

00:37:51.771 --> 00:37:52.632
are we getting nothing?

00:37:53.552 --> 00:37:55.074
The dock workers and the Buc-ee's thing,

00:37:55.114 --> 00:37:55.813
I think, are related.

00:37:55.853 --> 00:37:56.614
We can kind of tie those together.

00:37:56.635 --> 00:37:57.375
Yeah.

00:37:57.474 --> 00:37:59.655
So this isn't an alternative

00:37:59.715 --> 00:38:01.197
healthcare career for rehab

00:38:01.217 --> 00:38:01.918
professional group.

00:38:01.938 --> 00:38:02.858
The doc workers who went on

00:38:02.898 --> 00:38:04.039
strike will now make sixty

00:38:04.079 --> 00:38:04.898
three dollars an hour over

00:38:04.918 --> 00:38:06.840
the next six years with full benefits.

00:38:06.920 --> 00:38:08.141
Many jobs requiring only a

00:38:08.161 --> 00:38:09.541
high school degree and now

00:38:09.581 --> 00:38:10.422
pay more than health care

00:38:10.442 --> 00:38:11.822
professionals who require degrees.

00:38:12.903 --> 00:38:13.143
Well,

00:38:13.784 --> 00:38:15.204
the license protects the public is

00:38:15.244 --> 00:38:16.306
what Tony and I would write.

00:38:16.326 --> 00:38:17.186
We would all say, right?

00:38:17.266 --> 00:38:17.947
Of course,

00:38:18.047 --> 00:38:19.106
I wish we could all unite and

00:38:19.166 --> 00:38:19.827
demand more.

00:38:19.887 --> 00:38:20.967
It's getting ridiculous.

00:38:21.047 --> 00:38:21.429
Meanwhile,

00:38:21.528 --> 00:38:22.708
no one is getting raises and

00:38:22.728 --> 00:38:24.349
your pay might even be cut.

00:38:24.530 --> 00:38:26.711
Even when we finally say enough.

00:38:27.625 --> 00:38:28.867
And someone commented below

00:38:28.887 --> 00:38:30.608
that post later on about

00:38:30.668 --> 00:38:32.391
how much people are making it Bucky's,

00:38:32.650 --> 00:38:32.831
right?

00:38:32.871 --> 00:38:33.853
And there's like a famous,

00:38:33.873 --> 00:38:35.034
it's a smart move by Bucky's.

00:38:36.094 --> 00:38:36.695
Bucky's, of course,

00:38:36.715 --> 00:38:39.956
a big like like a like a Sheetz or a Wawa,

00:38:39.996 --> 00:38:42.239
like a chain of like gas stations.

00:38:42.278 --> 00:38:43.480
But these are like these are

00:38:43.639 --> 00:38:44.440
they're like they're like

00:38:44.519 --> 00:38:46.942
on steroids compared to Wawa and Sheetz.

00:38:46.961 --> 00:38:48.382
They have like fudge and

00:38:48.483 --> 00:38:50.884
ribs and like like T-shirts

00:38:50.923 --> 00:38:51.965
and hoodies and like

00:38:52.125 --> 00:38:53.626
physical good like it's huge.

00:38:54.025 --> 00:38:54.286
Right.

00:38:54.606 --> 00:38:55.987
So Bucky's is smart because

00:38:56.007 --> 00:38:58.168
they post this like a menu.

00:38:59.271 --> 00:39:00.612
in their establishments

00:39:00.632 --> 00:39:01.713
because they know they have foot traffic.

00:39:01.753 --> 00:39:02.775
And this is a menu of how

00:39:02.815 --> 00:39:03.516
much people make.

00:39:04.177 --> 00:39:05.197
Also at every guest home.

00:39:05.257 --> 00:39:06.099
They post it everywhere.

00:39:06.199 --> 00:39:06.539
Do they?

00:39:06.838 --> 00:39:07.480
That's smart.

00:39:07.981 --> 00:39:09.501
So you get, look at that top right corner,

00:39:09.561 --> 00:39:10.842
paid weekly.

00:39:11.244 --> 00:39:12.704
That's like, need money now?

00:39:13.144 --> 00:39:14.106
But a general manager at

00:39:14.146 --> 00:39:15.588
Buc-ee's is making a buck

00:39:15.628 --> 00:39:17.449
fifty to two and a quarter a year.

00:39:17.630 --> 00:39:18.411
Four oh one K,

00:39:19.050 --> 00:39:21.132
one hundred percent match to six percent.

00:39:21.172 --> 00:39:22.134
That's not common anymore.

00:39:22.153 --> 00:39:23.054
It used to be really common.

00:39:23.094 --> 00:39:23.835
It's not common anymore.

00:39:24.369 --> 00:39:27.809
three weeks PTO, healthcare,

00:39:28.050 --> 00:39:28.969
and part-time available.

00:39:29.050 --> 00:39:30.750
Like you wanna be a food service manager,

00:39:30.989 --> 00:39:32.630
buck-twenty-five to a buck-seventy-five.

00:39:32.971 --> 00:39:35.010
So I see where my colleagues are like,

00:39:35.471 --> 00:39:36.371
I did the thing.

00:39:37.311 --> 00:39:38.592
I got the good grades in high school.

00:39:38.831 --> 00:39:40.112
I listened to the guidance counselor.

00:39:40.291 --> 00:39:41.072
I went to college.

00:39:41.271 --> 00:39:42.311
I got up for my Monday morning,

00:39:42.371 --> 00:39:42.891
eight-thirties.

00:39:43.092 --> 00:39:45.193
I went to graduate school.

00:39:45.293 --> 00:39:46.152
I got my degree.

00:39:46.972 --> 00:39:48.233
And why is a dock worker

00:39:48.273 --> 00:39:50.094
making sixty-three dollars

00:39:50.114 --> 00:39:51.333
an hour and I'm making

00:39:51.634 --> 00:39:52.494
whatever I'm making?

00:39:53.518 --> 00:39:54.519
A couple things.

00:39:55.460 --> 00:39:57.400
You get paid based on what

00:39:57.440 --> 00:39:59.461
the market decides you're worth.

00:39:59.561 --> 00:40:00.483
I'm very sorry,

00:40:00.503 --> 00:40:02.163
but that's not the way it works.

00:40:03.304 --> 00:40:04.244
This is where I think the US

00:40:04.925 --> 00:40:06.184
education system does fail

00:40:06.204 --> 00:40:08.025
some people because after sixth grade,

00:40:08.045 --> 00:40:08.827
there's seventh grade.

00:40:09.146 --> 00:40:11.007
After seventh grade, there's eighth grade.

00:40:11.027 --> 00:40:12.108
You're rewarded for doing

00:40:12.148 --> 00:40:13.449
well and doing the right thing.

00:40:13.528 --> 00:40:14.389
Then you go out into the

00:40:14.449 --> 00:40:17.130
real world and there's no more rails.

00:40:17.190 --> 00:40:18.251
It's not a train anymore.

00:40:18.291 --> 00:40:19.291
You are off the rails.

00:40:19.632 --> 00:40:21.273
You are now paid based on

00:40:21.753 --> 00:40:23.134
not what your degree is I'm

00:40:23.173 --> 00:40:24.713
very sorry but the service

00:40:24.733 --> 00:40:25.875
that you can provide what

00:40:25.934 --> 00:40:26.855
someone else is willing to

00:40:26.894 --> 00:40:28.635
pay for that and if you

00:40:28.695 --> 00:40:30.737
want your toyotas to come

00:40:30.836 --> 00:40:33.838
in and your cameras and

00:40:33.918 --> 00:40:34.577
everything else that's

00:40:34.637 --> 00:40:36.579
imported it comes through a

00:40:36.639 --> 00:40:38.159
dock and the dock people

00:40:38.199 --> 00:40:40.639
decide what dock uh what

00:40:40.679 --> 00:40:41.541
dock workers make and

00:40:41.561 --> 00:40:42.440
they're making sixty three

00:40:42.460 --> 00:40:43.561
dollars an hour and

00:40:43.601 --> 00:40:45.442
unfortunately it sounds

00:40:45.461 --> 00:40:46.222
like this person's in an

00:40:46.262 --> 00:40:47.282
insurance model they're

00:40:47.302 --> 00:40:48.182
getting paid the insurance

00:40:48.202 --> 00:40:49.523
company has decided what you're worth

00:40:50.492 --> 00:40:50.711
Right.

00:40:51.371 --> 00:40:52.313
Other people have decided

00:40:52.373 --> 00:40:53.592
that I'm going to be cash

00:40:53.632 --> 00:40:54.293
pay or I'm going to be

00:40:54.333 --> 00:40:55.253
direct to consumer.

00:40:55.373 --> 00:40:56.414
And then the market decides

00:40:56.434 --> 00:40:57.574
that that might crash and burn.

00:40:57.614 --> 00:40:58.795
As we talked about a minute ago,

00:40:58.856 --> 00:40:59.956
it's there's no rails.

00:41:00.577 --> 00:41:01.577
But I think it's funny that

00:41:01.617 --> 00:41:03.257
they now start being pissed

00:41:03.637 --> 00:41:05.079
about dock workers and Buc-ee's.

00:41:05.139 --> 00:41:05.498
And Dave,

00:41:05.518 --> 00:41:07.559
we're also not talking about like, hey,

00:41:08.300 --> 00:41:09.380
would you want to be on a

00:41:09.440 --> 00:41:10.681
dock at five thirty in

00:41:10.740 --> 00:41:12.641
February in the northeast?

00:41:12.762 --> 00:41:14.023
No, no health care.

00:41:14.063 --> 00:41:14.402
Thank you.

00:41:14.802 --> 00:41:16.403
I'm sorry to bark like a dog right now,

00:41:16.423 --> 00:41:17.824
but no health care worker

00:41:17.905 --> 00:41:18.545
would want to do that.

00:41:19.025 --> 00:41:20.485
Healthcare workers we know

00:41:20.646 --> 00:41:22.746
love working four tens or

00:41:22.766 --> 00:41:23.786
they love working nine to

00:41:23.827 --> 00:41:24.867
five or whatever with the

00:41:24.927 --> 00:41:27.329
warm free cup of coffee and

00:41:27.429 --> 00:41:28.989
a place to put your food to

00:41:29.010 --> 00:41:30.710
keep it cold in the refrigerator.

00:41:31.391 --> 00:41:32.931
And it's some easy,

00:41:33.411 --> 00:41:35.112
sometimes in outpatient,

00:41:35.132 --> 00:41:36.213
some downtime when there's

00:41:36.253 --> 00:41:37.074
no patients or whatever.

00:41:37.094 --> 00:41:38.753
It depends on your practice or whatever.

00:41:38.773 --> 00:41:41.175
But yes, like four a.m.,

00:41:41.536 --> 00:41:42.556
ten degrees outside,

00:41:42.576 --> 00:41:43.936
depending on where you're located,

00:41:44.376 --> 00:41:46.617
like dirt and whatever,

00:41:46.657 --> 00:41:48.398
like getting dirty outside.

00:41:48.619 --> 00:41:49.878
maybe dying maybe like

00:41:49.898 --> 00:41:51.159
getting injured seriously

00:41:51.199 --> 00:41:52.619
like that is a risk I mean

00:41:53.239 --> 00:41:54.340
I won't say who it was but

00:41:54.380 --> 00:41:55.740
I mean my dad retired my

00:41:55.780 --> 00:41:56.561
dad was a new york city

00:41:56.601 --> 00:41:59.081
firefighter retired and he

00:41:59.121 --> 00:42:00.280
retired to the south and he

00:42:00.300 --> 00:42:01.041
was sitting around playing

00:42:01.061 --> 00:42:02.061
golf with a bunch of guys

00:42:02.081 --> 00:42:03.141
that he knew from his

00:42:03.202 --> 00:42:04.242
retirement community and

00:42:04.302 --> 00:42:05.282
some he said there was one

00:42:05.322 --> 00:42:06.202
guy who was always sort of

00:42:06.222 --> 00:42:07.682
looking at him like oh

00:42:07.762 --> 00:42:09.382
mckay's mckay's lucked out

00:42:09.422 --> 00:42:10.764
financially because he's

00:42:10.784 --> 00:42:11.623
got a pension and

00:42:12.443 --> 00:42:13.505
And this guy was, I believe,

00:42:13.545 --> 00:42:15.367
an auto worker for twenty five years.

00:42:15.387 --> 00:42:16.048
That's what he did.

00:42:16.128 --> 00:42:18.692
And his pension was less or whatever.

00:42:19.612 --> 00:42:20.893
So I remember my dad's my

00:42:20.934 --> 00:42:22.016
dad's like kind of the opposite of me,

00:42:22.036 --> 00:42:23.197
like barely talks right

00:42:23.317 --> 00:42:24.659
until you push him far enough.

00:42:25.280 --> 00:42:27.041
And he turned to this guy and he was like,

00:42:27.262 --> 00:42:29.824
hey, man, like I sense some animosity,

00:42:29.864 --> 00:42:30.385
essentially.

00:42:31.820 --> 00:42:32.300
But he said,

00:42:32.521 --> 00:42:34.083
when I was crawling down

00:42:34.583 --> 00:42:36.606
hallways in the Bronx in a

00:42:36.706 --> 00:42:37.947
building that was on fire,

00:42:38.648 --> 00:42:39.789
I didn't see you next to me,

00:42:39.949 --> 00:42:41.251
in front of me, or behind me.

00:42:41.733 --> 00:42:43.235
So you did what you did.

00:42:43.855 --> 00:42:44.777
I did what I did.

00:42:44.916 --> 00:42:45.938
And we knew it going in.

00:42:45.998 --> 00:42:47.219
I got a buddy who's a gym teacher.

00:42:48.601 --> 00:42:49.722
And even amongst teachers,

00:42:49.762 --> 00:42:50.922
the teachers look at gym teachers like,

00:42:51.242 --> 00:42:52.443
oh, they're gym teachers.

00:42:52.463 --> 00:42:53.483
They play dodgeball all day.

00:42:53.543 --> 00:42:54.965
And my buddy has the best response.

00:42:55.445 --> 00:42:57.266
Yo, man, sophomore year of college,

00:42:57.746 --> 00:42:58.606
everybody knew what the

00:42:58.646 --> 00:43:00.307
choice... You've been in high school.

00:43:00.347 --> 00:43:01.349
You know what the choice is like.

00:43:01.369 --> 00:43:01.588
He goes,

00:43:01.969 --> 00:43:03.349
now I'm a gym teacher and I make

00:43:03.369 --> 00:43:04.030
the same as you.

00:43:04.371 --> 00:43:04.650
Or actually,

00:43:04.670 --> 00:43:05.572
I think he might make more

00:43:05.592 --> 00:43:06.391
than some of the teachers.

00:43:06.811 --> 00:43:07.753
And I'm a swim coach.

00:43:08.413 --> 00:43:10.273
I hang out in bathing suits

00:43:11.054 --> 00:43:11.914
and joggers all day.

00:43:11.934 --> 00:43:14.697
He's like, but I knew the assignment,

00:43:15.036 --> 00:43:15.277
right?

00:43:15.297 --> 00:43:16.297
So if you aren't paying

00:43:16.338 --> 00:43:17.358
attention to the end of the road...

00:43:20.222 --> 00:43:21.164
And speaking about the assignment,

00:43:21.224 --> 00:43:22.644
can you just show the Bucky's thing again,

00:43:22.724 --> 00:43:23.204
screen share?

00:43:23.786 --> 00:43:26.427
Because the one thing that

00:43:26.487 --> 00:43:29.608
let me see if it's on this one.

00:43:29.690 --> 00:43:31.030
OK, full time,

00:43:31.271 --> 00:43:33.552
thirty five to fifty hours now.

00:43:34.032 --> 00:43:35.833
Now that's a big range.

00:43:36.594 --> 00:43:37.954
Now the big dollar amounts

00:43:37.974 --> 00:43:38.576
that we're talking about,

00:43:38.635 --> 00:43:41.496
the one twenty five or the even, you know,

00:43:42.237 --> 00:43:44.298
one hundred twenty five K, one hundred K,

00:43:44.458 --> 00:43:45.199
one hundred K to be

00:43:45.239 --> 00:43:46.081
assistant general manager.

00:43:46.891 --> 00:43:47.152
Jimmy,

00:43:47.632 --> 00:43:50.014
what side of that range do you think

00:43:50.054 --> 00:43:50.954
that person would have to

00:43:51.014 --> 00:43:52.014
work in order to most

00:43:52.094 --> 00:43:53.255
likely get that a hundred K?

00:43:53.476 --> 00:43:53.596
Yeah.

00:43:53.655 --> 00:43:54.637
If you're putting a sign together,

00:43:54.677 --> 00:43:56.918
you're going to be touching every week.

00:43:57.059 --> 00:43:57.539
Exactly.

00:43:57.619 --> 00:43:57.838
Okay.

00:43:57.918 --> 00:43:59.940
So I commented one of our colleagues,

00:43:59.981 --> 00:44:01.282
again, this happens all the time.

00:44:01.942 --> 00:44:04.864
Colleagues are posting that exact, uh,

00:44:05.384 --> 00:44:07.264
basically like screenshot

00:44:07.365 --> 00:44:08.967
from Bucky's people are, you know,

00:44:09.027 --> 00:44:10.186
taking pictures or whatever,

00:44:10.206 --> 00:44:10.807
and they're putting it on

00:44:10.827 --> 00:44:11.648
Facebook and it's usually

00:44:11.688 --> 00:44:12.409
therapists or whatever.

00:44:13.048 --> 00:44:15.271
So I commented last week on a therapist,

00:44:15.490 --> 00:44:15.610
uh,

00:44:16.347 --> 00:44:16.927
And it's funny because you

00:44:16.967 --> 00:44:18.568
did say grass is always greener.

00:44:18.688 --> 00:44:19.608
That was my first line.

00:44:19.648 --> 00:44:21.349
I wrote grass is always greener.

00:44:22.389 --> 00:44:23.530
Bucky's assistant managers

00:44:23.550 --> 00:44:24.951
are working fifty hours as

00:44:24.990 --> 00:44:26.512
shown on the display and

00:44:26.612 --> 00:44:28.452
probably more than fifty

00:44:28.472 --> 00:44:29.652
for the same fixed salary.

00:44:30.152 --> 00:44:32.693
Likely early mornings,

00:44:33.313 --> 00:44:34.815
overnights in capital

00:44:34.855 --> 00:44:36.594
letters and late and late

00:44:36.635 --> 00:44:38.476
nights covering for junior

00:44:38.496 --> 00:44:39.635
employees when they're out.

00:44:39.996 --> 00:44:41.657
Weekends, weekends,

00:44:41.956 --> 00:44:43.818
holidays is open twenty four seven.

00:44:45.302 --> 00:44:46.525
And they have to do other

00:44:46.545 --> 00:44:48.248
things like manage slash

00:44:48.289 --> 00:44:50.112
clean dozens of restroom stalls,

00:44:50.172 --> 00:44:51.155
et cetera, et cetera, et cetera.

00:44:51.476 --> 00:44:52.659
Great opportunity?

00:44:52.759 --> 00:44:53.420
Question mark?

00:44:54.181 --> 00:44:57.081
And then I did just a simple

00:44:57.121 --> 00:44:57.722
little Google.

00:44:58.202 --> 00:44:59.561
I did a simple little Google query.

00:45:00.222 --> 00:45:00.862
Guess what?

00:45:00.882 --> 00:45:02.382
You know Glassdoor, right?

00:45:02.422 --> 00:45:05.782
The platform for employees,

00:45:06.003 --> 00:45:07.443
for employee reviews or

00:45:07.704 --> 00:45:08.764
previous employee reviews

00:45:08.884 --> 00:45:09.483
of that company.

00:45:09.844 --> 00:45:10.384
Right.

00:45:10.483 --> 00:45:12.264
I was actually shocked.

00:45:12.405 --> 00:45:14.324
Guess the rating on

00:45:14.344 --> 00:45:15.784
Glassdoor for Buc-ee's.

00:45:16.786 --> 00:45:17.505
I mean, if you're bringing it up,

00:45:17.545 --> 00:45:18.405
it's going to be not good.

00:45:19.655 --> 00:45:21.498
Two point eight out of five.

00:45:21.797 --> 00:45:22.838
Two point eight.

00:45:23.239 --> 00:45:23.380
Now,

00:45:23.559 --> 00:45:27.503
I didn't even care to... I can't even

00:45:27.543 --> 00:45:27.884
recall.

00:45:27.943 --> 00:45:29.085
I didn't look into too many

00:45:29.125 --> 00:45:30.005
of the actual reviews.

00:45:30.106 --> 00:45:32.108
And listen, we know on Glassdoor,

00:45:32.527 --> 00:45:33.688
it's kind of like a signal.

00:45:34.090 --> 00:45:35.251
It's like you're going to get some...

00:45:37.096 --> 00:45:37.516
frustrated,

00:45:37.556 --> 00:45:39.217
irritated team members and the

00:45:39.317 --> 00:45:40.797
ones that might not be the ideal fit.

00:45:40.876 --> 00:45:42.498
And usually it's going to be

00:45:42.538 --> 00:45:43.478
folks that already left.

00:45:43.637 --> 00:45:44.157
I get it.

00:45:44.398 --> 00:45:46.398
And some might review it and

00:45:46.418 --> 00:45:47.278
they still work there or

00:45:47.298 --> 00:45:47.998
they're on the way of

00:45:48.039 --> 00:45:48.980
finding somewhere else to work.

00:45:49.039 --> 00:45:49.559
I get it.

00:45:49.980 --> 00:45:52.260
But Glassdoor is a huge platform.

00:45:53.231 --> 00:45:55.693
and it's company reviews so

00:45:55.713 --> 00:45:57.333
that when you're looking around for a job,

00:45:57.353 --> 00:45:58.193
you can find a signal.

00:45:58.534 --> 00:45:59.735
Yeah, it's Yelp for companies.

00:45:59.775 --> 00:46:01.456
Like, what is your review of this company?

00:46:01.615 --> 00:46:03.056
Because other prospective employees.

00:46:03.416 --> 00:46:04.378
And employees take those

00:46:04.538 --> 00:46:05.498
ratings very seriously.

00:46:05.559 --> 00:46:06.338
I've worked for two or three

00:46:06.378 --> 00:46:07.639
places where we've had

00:46:07.739 --> 00:46:09.161
major quarterly projects

00:46:09.760 --> 00:46:10.760
Can we reach out to people

00:46:10.780 --> 00:46:11.920
who've had a bad experience

00:46:11.940 --> 00:46:12.541
and change it?

00:46:12.641 --> 00:46:13.481
Well, not employees, really,

00:46:13.501 --> 00:46:15.282
unless you're going to hire them again.

00:46:15.442 --> 00:46:16.762
Or how do we get our current

00:46:16.782 --> 00:46:18.483
people who are happy to review it?

00:46:18.523 --> 00:46:21.083
That is a thing that big companies do.

00:46:21.222 --> 00:46:22.523
They put a lot of time and effort.

00:46:22.762 --> 00:46:23.844
I was dumbfounded because I

00:46:23.864 --> 00:46:26.284
worked for small companies, right?

00:46:26.384 --> 00:46:29.465
And before Glassdoor.

00:46:29.505 --> 00:46:30.605
But it's a major thing.

00:46:30.625 --> 00:46:32.005
So for below a three,

00:46:32.425 --> 00:46:33.204
companies usually aren't

00:46:33.244 --> 00:46:34.485
happy unless it's above a

00:46:35.106 --> 00:46:35.885
four point five.

00:46:37.115 --> 00:46:37.876
And that's the thing.

00:46:37.916 --> 00:46:38.998
So therapists see this

00:46:39.039 --> 00:46:40.079
screenshot of Bucky's.

00:46:40.481 --> 00:46:41.882
They're just seeing the high

00:46:42.003 --> 00:46:43.023
end of the salaries.

00:46:43.043 --> 00:46:43.844
They're not talking about

00:46:43.885 --> 00:46:45.367
the high end of the hours,

00:46:45.728 --> 00:46:46.688
which is fifty.

00:46:46.789 --> 00:46:47.909
It's saying fifty,

00:46:48.451 --> 00:46:49.452
which means it could be more.

00:46:49.492 --> 00:46:49.632
Right.

00:46:49.652 --> 00:46:50.813
Because when you're a full time employee,

00:46:50.833 --> 00:46:51.614
let's be honest.

00:46:52.056 --> 00:46:53.237
You hang around if you come

00:46:53.257 --> 00:46:53.996
in a little bit early,

00:46:54.237 --> 00:46:55.518
you hang around a little later,

00:46:55.597 --> 00:46:57.440
something happens, whatever.

00:46:57.500 --> 00:46:58.460
Now it's like you got to

00:46:58.860 --> 00:46:59.701
figure this thing out.

00:47:00.402 --> 00:47:01.862
A customer comes in and as I

00:47:01.922 --> 00:47:02.583
rate or whatever,

00:47:02.643 --> 00:47:03.583
someone breaks something,

00:47:04.125 --> 00:47:04.824
something happens.

00:47:04.925 --> 00:47:06.485
And then before you know it,

00:47:06.865 --> 00:47:07.967
that week you're there more

00:47:07.987 --> 00:47:08.648
than fifty hours.

00:47:08.668 --> 00:47:10.248
You're there fifty five hours or whatever.

00:47:10.528 --> 00:47:11.409
That's unpaid.

00:47:11.889 --> 00:47:13.690
Then the therapist push back and say, oh,

00:47:13.731 --> 00:47:15.452
what about our free documentation time?

00:47:15.472 --> 00:47:16.452
We documented home and

00:47:16.492 --> 00:47:17.454
weekends or whatever.

00:47:18.114 --> 00:47:19.394
That's the model that you

00:47:19.454 --> 00:47:20.036
picked like that.

00:47:20.275 --> 00:47:21.577
You didn't document during the visit.

00:47:23.557 --> 00:47:24.958
We've talked about this with Tony before.

00:47:25.278 --> 00:47:26.079
Right.

00:47:26.320 --> 00:47:26.880
That's a different

00:47:26.900 --> 00:47:28.420
discussion that Tony needs to be here for,

00:47:28.521 --> 00:47:30.922
which is the same crowd who

00:47:30.963 --> 00:47:33.724
bitches about documenting

00:47:33.764 --> 00:47:35.666
at home is also the same crowd who's like,

00:47:35.686 --> 00:47:36.327
but I don't do point of

00:47:36.347 --> 00:47:37.306
service documentation.

00:47:37.467 --> 00:47:37.867
And I'm like,

00:47:38.168 --> 00:47:39.369
I don't know what to tell you.

00:47:39.929 --> 00:47:40.829
And then they'll say it's not...

00:47:41.650 --> 00:47:42.730
They don't get paid for it.

00:47:42.750 --> 00:47:43.030
I'm like,

00:47:43.090 --> 00:47:44.871
you get paid to do the entire job.

00:47:45.411 --> 00:47:46.351
Like if you're salaried,

00:47:46.391 --> 00:47:47.490
we don't pay you less.

00:47:48.231 --> 00:47:50.092
If you do a little less, like you have to,

00:47:50.172 --> 00:47:50.751
it's binary.

00:47:50.791 --> 00:47:51.532
You have to meet the

00:47:51.552 --> 00:47:53.052
threshold at least enough

00:47:53.512 --> 00:47:54.172
before we just go,

00:47:54.213 --> 00:47:56.413
this person is not

00:47:56.452 --> 00:47:58.893
completing the job as it was described.

00:47:58.934 --> 00:48:00.793
So this person is not meeting the role.

00:48:01.514 --> 00:48:03.173
So it is funny what people

00:48:03.213 --> 00:48:06.755
will complain about over and over again.

00:48:07.574 --> 00:48:08.916
There's a, this is public.

00:48:09.476 --> 00:48:10.396
There's a practice.

00:48:11.831 --> 00:48:12.331
this is public.

00:48:12.552 --> 00:48:14.032
I can say this pro kinetics,

00:48:14.052 --> 00:48:14.733
physical therapy.

00:48:14.914 --> 00:48:16.815
I've had been Boggy, the practice owner,

00:48:16.876 --> 00:48:18.056
Dr. Ben Boggy on my show a

00:48:18.077 --> 00:48:18.637
couple of times.

00:48:20.038 --> 00:48:20.318
Uh,

00:48:21.239 --> 00:48:24.181
they're offering a salary range of a

00:48:24.222 --> 00:48:25.362
hundred K to one hundred

00:48:25.382 --> 00:48:26.744
twenty five K. And it says

00:48:26.804 --> 00:48:27.545
new grads welcome.

00:48:28.045 --> 00:48:30.407
Now that's in Oakland, California,

00:48:30.728 --> 00:48:32.188
San Diego, and then also Des Moines,

00:48:32.248 --> 00:48:32.528
Iowa.

00:48:33.349 --> 00:48:33.469
Uh,

00:48:34.574 --> 00:48:36.956
the practice owners and like none of his,

00:48:37.115 --> 00:48:38.115
probably none of his

00:48:38.155 --> 00:48:40.018
therapists are in any of

00:48:40.038 --> 00:48:41.197
these groups or they're not,

00:48:41.257 --> 00:48:42.199
there's nothing for them to

00:48:42.239 --> 00:48:43.300
come on negatively and

00:48:43.380 --> 00:48:44.139
posting these Facebook

00:48:44.159 --> 00:48:46.402
groups and say this, that, whatever.

00:48:46.541 --> 00:48:46.981
And like,

00:48:47.623 --> 00:48:49.623
that is the crux of all this

00:48:49.704 --> 00:48:50.304
online stuff.

00:48:50.324 --> 00:48:52.126
Like there there's, I don't know, like,

00:48:52.166 --> 00:48:53.166
I feel like online,

00:48:53.686 --> 00:48:54.947
maybe at the end of the day,

00:48:54.967 --> 00:48:56.047
like I feel like net net,

00:48:56.329 --> 00:48:57.769
I feel like there's some positive,

00:48:58.170 --> 00:48:58.730
but like of all the

00:48:58.789 --> 00:49:00.351
negative that you see in here,

00:49:00.650 --> 00:49:01.592
there's all the positive

00:49:01.612 --> 00:49:02.913
that doesn't even come on the platform.

00:49:02.932 --> 00:49:03.672
They don't even comment.

00:49:03.693 --> 00:49:04.494
They don't post anything.

00:49:05.275 --> 00:49:07.277
They're out there doing the thing.

00:49:07.657 --> 00:49:08.518
It's almost funny.

00:49:08.657 --> 00:49:11.701
Sturdy McKee might be a good person to ask,

00:49:11.740 --> 00:49:12.181
which is,

00:49:14.523 --> 00:49:15.925
what should be included in a job

00:49:15.945 --> 00:49:16.905
description?

00:49:16.985 --> 00:49:18.367
A couple months ago, it was like,

00:49:18.507 --> 00:49:19.889
if you're not including the salary,

00:49:20.028 --> 00:49:21.329
a lot of people are like, I don't apply,

00:49:21.469 --> 00:49:23.552
or I'm not showing up to the interview.

00:49:23.592 --> 00:49:24.512
It was a great quote.

00:49:24.552 --> 00:49:25.614
God, I don't want to screw it up.

00:49:26.335 --> 00:49:27.014
But it was like...

00:49:28.045 --> 00:49:28.927
The person got a message

00:49:28.947 --> 00:49:30.708
back from the recruiter and

00:49:30.728 --> 00:49:31.467
it was an email,

00:49:31.487 --> 00:49:32.489
like HR was sending a

00:49:32.528 --> 00:49:34.590
message back of the person

00:49:34.630 --> 00:49:36.891
applying and it said, and you said, quote,

00:49:36.952 --> 00:49:37.831
I can't believe I took a

00:49:37.911 --> 00:49:41.215
day off to come to this job interview.

00:49:41.675 --> 00:49:43.215
It wasn't worth my time.

00:49:44.568 --> 00:49:46.088
And they were like, oh, no, no.

00:49:46.148 --> 00:49:47.548
He said, I was here.

00:49:48.730 --> 00:49:50.271
It wasn't worth the time or the money.

00:49:50.831 --> 00:49:52.851
And the person wrote back, what money?

00:49:52.952 --> 00:49:53.311
Like,

00:49:53.791 --> 00:49:55.992
you didn't disclose that until I got

00:49:56.032 --> 00:49:56.273
there.

00:49:56.353 --> 00:49:57.494
And as soon as I said that, I was like,

00:49:57.673 --> 00:49:58.074
I'm out.

00:49:58.733 --> 00:50:00.355
This does not meet my minimum threshold.

00:50:00.835 --> 00:50:04.577
So I know that logically you

00:50:04.617 --> 00:50:05.717
want to get as many people

00:50:05.757 --> 00:50:07.157
applying for a job as possible.

00:50:09.211 --> 00:50:10.632
But maybe that's akin to

00:50:10.813 --> 00:50:12.994
using a really good-looking

00:50:13.034 --> 00:50:15.157
guy's picture in my Tinder profile.

00:50:15.217 --> 00:50:16.697
I'm going to get a lot more swipe rights.

00:50:17.498 --> 00:50:18.539
But then when we get to the date,

00:50:18.619 --> 00:50:20.260
the girl's going to look at me and go, oh,

00:50:20.280 --> 00:50:21.581
that's not, what are we doing here?

00:50:21.822 --> 00:50:23.463
But I got more because more is better.

00:50:24.083 --> 00:50:25.666
How about better is better, right?

00:50:25.686 --> 00:50:27.226
So which is like I did a

00:50:27.286 --> 00:50:28.527
thing for the radio station.

00:50:28.547 --> 00:50:30.610
We were always looking for part-time DJs,

00:50:30.650 --> 00:50:30.769
right?

00:50:30.789 --> 00:50:31.570
Because those people will

00:50:31.610 --> 00:50:32.210
hopefully grow into

00:50:32.251 --> 00:50:33.391
full-time DJs down the line.

00:50:33.733 --> 00:50:34.632
And I used to put out what I

00:50:34.652 --> 00:50:35.534
thought was the best job

00:50:35.554 --> 00:50:36.094
description ever.

00:50:36.929 --> 00:50:38.590
where instead of Bucky's

00:50:38.690 --> 00:50:40.190
leading with the salary, right,

00:50:40.210 --> 00:50:41.751
which is still a good idea for them,

00:50:42.431 --> 00:50:43.271
I did the flip.

00:50:43.871 --> 00:50:44.291
I was like,

00:50:44.451 --> 00:50:45.672
here's the job description for

00:50:45.771 --> 00:50:47.271
a part-time weekend DJ at

00:50:47.291 --> 00:50:48.293
the radio station I ran,

00:50:48.333 --> 00:50:50.112
which was worst hours ever, nights,

00:50:50.132 --> 00:50:50.972
weekends, and holidays.

00:50:51.534 --> 00:50:53.094
You gotta be called into work last minute.

00:50:53.373 --> 00:50:54.875
You will get this minimum wage,

00:50:54.894 --> 00:50:55.574
it wasn't minimum wage,

00:50:55.594 --> 00:50:57.414
it was close to it, like crappy salary.

00:50:57.715 --> 00:50:58.815
You'll be last in line for

00:50:58.835 --> 00:50:59.835
free concert tickets.

00:51:00.195 --> 00:51:01.157
You'll be made fun of and

00:51:01.197 --> 00:51:02.797
mocked by your coworkers,

00:51:02.817 --> 00:51:03.436
because that's what you do

00:51:03.456 --> 00:51:04.358
at a radio station, right?

00:51:04.378 --> 00:51:04.818
You have fun.

00:51:05.697 --> 00:51:07.963
And I got less applications

00:51:08.344 --> 00:51:10.128
than I would have if I just

00:51:10.168 --> 00:51:11.391
painted the rosiest picture.

00:51:11.532 --> 00:51:11.773
Good.

00:51:11.974 --> 00:51:12.594
Less work for me.

00:51:13.498 --> 00:51:15.039
I was honest at the get-go.

00:51:15.079 --> 00:51:16.300
It's like me using my actual

00:51:16.340 --> 00:51:17.699
picture on Tinder.

00:51:17.800 --> 00:51:18.840
Not on Tinder, that's what I'm saying.

00:51:18.880 --> 00:51:20.061
But what I'm getting at is

00:51:20.561 --> 00:51:22.021
we love to paint the rosy picture,

00:51:22.081 --> 00:51:22.782
so it would be a good

00:51:22.822 --> 00:51:24.943
episode to do what should

00:51:24.983 --> 00:51:26.702
be on a job description so

00:51:26.742 --> 00:51:27.784
you actually get the best

00:51:27.864 --> 00:51:29.403
candidates going past that

00:51:29.463 --> 00:51:30.184
first threshold,

00:51:30.465 --> 00:51:32.465
not the most number of candidates.

00:51:32.485 --> 00:51:33.425
I know logically it's like

00:51:33.465 --> 00:51:34.545
get the most because if you

00:51:34.565 --> 00:51:35.385
can pull from a hundred,

00:51:35.686 --> 00:51:36.847
it's better than pulling from twenty.

00:51:37.226 --> 00:51:37.547
Is it?

00:51:38.507 --> 00:51:38.726
Is it?

00:51:38.746 --> 00:51:39.688
It feels like there's more

00:51:39.768 --> 00:51:40.608
work that you're doing now.

00:51:41.617 --> 00:51:42.677
I love that approach because

00:51:42.757 --> 00:51:44.418
now ever since the past

00:51:44.438 --> 00:51:45.460
couple of challenges with

00:51:45.780 --> 00:51:46.840
therapists that I had hired,

00:51:46.880 --> 00:51:49.221
like I say upfront, like, Hey,

00:51:49.260 --> 00:51:50.340
sometimes it's challenging

00:51:50.400 --> 00:51:52.141
to book our thirty, forty,

00:51:52.161 --> 00:51:53.121
fifty year old busy

00:51:53.161 --> 00:51:56.023
clientele that are lawyers, physicians,

00:51:56.143 --> 00:51:58.784
investors, financiers, bankers,

00:51:58.885 --> 00:51:59.664
accountants, whatever.

00:52:00.125 --> 00:52:01.626
Like we need to book them

00:52:01.746 --> 00:52:03.847
around their work schedule.

00:52:03.867 --> 00:52:04.766
Sometimes they're in the office,

00:52:04.786 --> 00:52:05.387
sometimes they're working

00:52:05.407 --> 00:52:06.427
from home from Zoom calls.

00:52:06.967 --> 00:52:07.947
It will be challenging to

00:52:07.987 --> 00:52:08.668
book these folks.

00:52:08.829 --> 00:52:09.188
Also,

00:52:10.068 --> 00:52:11.469
They're very demanding.

00:52:12.090 --> 00:52:13.409
They expect results on the

00:52:13.449 --> 00:52:14.289
first or second visit.

00:52:14.809 --> 00:52:17.170
They expect prompt communication.

00:52:17.550 --> 00:52:20.371
They expect you to come into

00:52:20.391 --> 00:52:22.672
their apartment looking professional,

00:52:23.012 --> 00:52:23.672
not disheveled.

00:52:25.213 --> 00:52:27.373
They have a high level of expectations.

00:52:29.929 --> 00:52:30.489
That is what it is.

00:52:30.528 --> 00:52:30.929
Now, of course,

00:52:30.949 --> 00:52:31.789
then the other half of our

00:52:31.809 --> 00:52:33.871
clientele are the geriatric

00:52:33.911 --> 00:52:34.811
folks and they have a

00:52:34.931 --> 00:52:37.431
little more of a buffer in

00:52:37.472 --> 00:52:38.672
terms of what they accept

00:52:38.731 --> 00:52:39.472
and what they expect.

00:52:39.552 --> 00:52:41.512
But many of them are sometimes similar.

00:52:42.253 --> 00:52:42.693
And you're right.

00:52:42.733 --> 00:52:44.773
Now I say that or it's in

00:52:44.893 --> 00:52:46.375
our materials when

00:52:46.434 --> 00:52:47.894
someone's applying for us.

00:52:48.474 --> 00:52:49.715
And we absolutely cover that

00:52:49.856 --> 00:52:50.896
in some of the like the

00:52:50.916 --> 00:52:52.597
first or second phone call, because

00:52:53.755 --> 00:52:54.835
I want my therapist to know

00:52:55.135 --> 00:52:56.657
this is not regular home health.

00:52:57.617 --> 00:52:58.677
And no offense to home health,

00:52:58.697 --> 00:53:01.300
but this is not like Medicare Part A,

00:53:01.340 --> 00:53:02.101
volume-based.

00:53:02.181 --> 00:53:03.621
This is not even, no,

00:53:03.641 --> 00:53:04.521
we don't take Medicare.

00:53:04.621 --> 00:53:06.983
No, we're not exactly like Fox Rehab.

00:53:07.043 --> 00:53:09.565
Here's the differences.

00:53:10.025 --> 00:53:11.387
I like to look at other

00:53:11.666 --> 00:53:13.728
businesses that do something similar.

00:53:13.949 --> 00:53:16.951
Let's look at the American military.

00:53:17.431 --> 00:53:18.931
You have the four branches, right?

00:53:18.952 --> 00:53:21.494
You've got Army, Navy, Air Force, Marines.

00:53:23.023 --> 00:53:23.905
I stole a book out of the

00:53:23.945 --> 00:53:25.005
Marines playbook when I was

00:53:25.045 --> 00:53:26.407
working for Fox.

00:53:27.728 --> 00:53:29.608
And we changed a couple words.

00:53:30.690 --> 00:53:31.490
Did you know the Marines

00:53:31.590 --> 00:53:32.692
don't accept applications?

00:53:32.711 --> 00:53:34.032
The Army will accept an application.

00:53:34.072 --> 00:53:35.893
The Navy, the Air Force, you can apply.

00:53:35.914 --> 00:53:37.856
Do you know what the Marines accept?

00:53:38.956 --> 00:53:39.476
You show up?

00:53:39.938 --> 00:53:41.958
Commitments.

00:53:41.998 --> 00:53:42.840
Do you think they get less

00:53:42.860 --> 00:53:43.579
people showing up?

00:53:44.534 --> 00:53:45.173
do you think those people

00:53:45.195 --> 00:53:46.054
that show up are better

00:53:46.215 --> 00:53:47.596
candidates proportionately?

00:53:47.856 --> 00:53:47.976
Yes.

00:53:48.376 --> 00:53:48.996
It's filtering.

00:53:49.297 --> 00:53:49.597
Yeah.

00:53:49.637 --> 00:53:50.858
Look, look at their line, right?

00:53:50.898 --> 00:53:52.179
Like army of one.

00:53:52.400 --> 00:53:53.701
That was the army for a while.

00:53:54.601 --> 00:53:57.963
Um, aim high was the air force, right?

00:53:58.063 --> 00:54:00.005
I don't remember what the, um,

00:54:00.025 --> 00:54:01.246
Navy was like, see the world.

00:54:01.286 --> 00:54:02.668
I don't know from the back of a ship.

00:54:02.688 --> 00:54:03.148
I don't know.

00:54:03.168 --> 00:54:04.268
And from the commercial,

00:54:04.289 --> 00:54:05.329
you know what the Marines is, right?

00:54:05.829 --> 00:54:06.250
What is it?

00:54:07.210 --> 00:54:09.733
The few, the proud, the Marine.

00:54:09.753 --> 00:54:11.554
Do you want to come here?

00:54:11.914 --> 00:54:13.456
We, instead of saying we are different,

00:54:13.476 --> 00:54:13.516
um,

00:54:14.668 --> 00:54:15.269
This was something I noticed

00:54:15.289 --> 00:54:15.829
the other day.

00:54:15.951 --> 00:54:17.010
They compared American

00:54:17.030 --> 00:54:18.393
advertising to Japanese and

00:54:18.413 --> 00:54:19.954
they said Japanese never

00:54:20.114 --> 00:54:21.074
advertise quality.

00:54:22.635 --> 00:54:24.637
And the idea was that those

00:54:24.657 --> 00:54:25.418
are table stakes.

00:54:26.380 --> 00:54:27.280
Like we don't even bother

00:54:27.300 --> 00:54:29.041
talking about quality, right?

00:54:29.121 --> 00:54:30.402
But Americans like quality, quality,

00:54:30.422 --> 00:54:31.824
quality made in America, right?

00:54:31.844 --> 00:54:34.266
We love to tout that like table stakes.

00:54:35.215 --> 00:54:37.297
The Marines essentially say the few,

00:54:37.717 --> 00:54:39.880
the proud, the Marines, right?

00:54:39.900 --> 00:54:41.181
This is fight clubbing, right?

00:54:41.521 --> 00:54:42.121
For all the, I mean,

00:54:42.181 --> 00:54:42.782
I don't even know if half

00:54:42.802 --> 00:54:43.922
the audience even knows fight club.

00:54:43.943 --> 00:54:45.503
Watch the movie.

00:54:47.184 --> 00:54:48.925
When they go to apply to be in fight club,

00:54:49.065 --> 00:54:50.768
they tell you for three straight days.

00:54:50.788 --> 00:54:51.969
I don't have to say spoiler alert,

00:54:51.989 --> 00:54:52.809
like it's thirty years old.

00:54:53.690 --> 00:54:55.130
They tell you for three straight days,

00:54:55.150 --> 00:54:55.791
you're not enough.

00:54:55.811 --> 00:54:56.532
You're not tall enough.

00:54:56.552 --> 00:54:57.393
You're not strong enough.

00:54:57.432 --> 00:54:58.172
You're too old.

00:54:58.213 --> 00:54:58.914
You're not old enough.

00:54:59.353 --> 00:55:00.574
Anything to get you to leave.

00:55:01.215 --> 00:55:03.978
I don't want the bottom ninety percent.

00:55:05.048 --> 00:55:07.030
So I'm willing to pay for it,

00:55:07.210 --> 00:55:08.150
but I'm going to demand it.

00:55:08.269 --> 00:55:09.990
And I'm going to filter out

00:55:10.030 --> 00:55:10.831
those people by saying,

00:55:11.291 --> 00:55:12.211
I don't want somebody who's

00:55:12.251 --> 00:55:13.873
going to be in their aspect.

00:55:14.313 --> 00:55:15.873
Because a lot of times the Army, Navy,

00:55:15.934 --> 00:55:16.554
Air Force, Marines,

00:55:16.594 --> 00:55:17.594
they're all in a strip mall.

00:55:17.773 --> 00:55:18.755
They're sharing an office.

00:55:19.295 --> 00:55:21.715
It's just four soldiers on

00:55:21.755 --> 00:55:22.396
recruiting duty.

00:55:22.496 --> 00:55:23.536
They're just sitting there in desks.

00:55:24.056 --> 00:55:25.177
What is the differentiator?

00:55:25.197 --> 00:55:25.938
Well, we got boats.

00:55:25.978 --> 00:55:26.657
We got planes.

00:55:26.677 --> 00:55:27.318
We got boots.

00:55:27.677 --> 00:55:28.458
And the Marines are sitting there.

00:55:28.478 --> 00:55:30.820
They're going, we want the few, the proud.

00:55:31.771 --> 00:55:32.492
That's who we are.

00:55:32.672 --> 00:55:33.873
If you're not good enough, don't apply.

00:55:33.974 --> 00:55:34.333
You know what?

00:55:34.393 --> 00:55:34.873
Don't apply.

00:55:35.134 --> 00:55:36.695
But the ones they get through,

00:55:37.655 --> 00:55:38.456
I'm going to guess,

00:55:38.476 --> 00:55:39.418
I would love to see some data.

00:55:39.458 --> 00:55:40.938
Maybe I'll go on AI and look for data.

00:55:41.219 --> 00:55:43.139
I would say that they bat higher,

00:55:43.601 --> 00:55:44.521
fewer washouts.

00:55:44.621 --> 00:55:45.161
I'm going to go look.

00:55:45.202 --> 00:55:46.001
I need to challenge that.

00:55:46.722 --> 00:55:47.983
But how do you relate this

00:55:48.003 --> 00:55:48.704
back to healthcare?

00:55:49.505 --> 00:55:51.025
Maybe you don't hide the salary.

00:55:51.465 --> 00:55:53.387
Why are you wasting an hour of your time?

00:55:54.150 --> 00:55:55.411
for getting to the end of a

00:55:55.490 --> 00:55:56.672
three step interview

00:55:56.733 --> 00:55:57.572
process with someone who is

00:55:57.672 --> 00:55:58.574
never going to take the ADK.

00:55:58.594 --> 00:56:00.275
They're like, no, I'm not taking that.

00:56:00.635 --> 00:56:02.038
Wasted their time.

00:56:03.318 --> 00:56:03.898
And really quick,

00:56:03.938 --> 00:56:07.041
Tony Meritato is watching remotely.

00:56:07.882 --> 00:56:09.625
He did say Tony Shea Zappos.

00:56:09.684 --> 00:56:11.286
Do you know this?

00:56:11.306 --> 00:56:13.608
But Tony Shea, he's since passed,

00:56:13.648 --> 00:56:14.148
unfortunately.

00:56:14.208 --> 00:56:15.650
But when he was at Zappos,

00:56:16.070 --> 00:56:17.132
he would come to employees

00:56:18.652 --> 00:56:20.394
Dave and Tony and Jimmy, he was like,

00:56:20.434 --> 00:56:23.798
you know, hey, Tony, he would offer Tony.

00:56:23.818 --> 00:56:24.739
Oh, yeah.

00:56:24.820 --> 00:56:25.721
A severance package.

00:56:25.760 --> 00:56:27.262
It was like a year salary or

00:56:27.322 --> 00:56:28.463
some percentage of a year salary.

00:56:28.483 --> 00:56:29.545
It was like, hey,

00:56:29.565 --> 00:56:30.465
do you really love it here?

00:56:30.485 --> 00:56:30.585
Like,

00:56:30.606 --> 00:56:31.987
do you want to be here for the next

00:56:32.027 --> 00:56:32.367
project,

00:56:32.387 --> 00:56:33.969
the next thing that we're shooting for,

00:56:33.989 --> 00:56:34.289
whatever?

00:56:34.630 --> 00:56:36.452
Because if you're even like

00:56:36.472 --> 00:56:37.492
a little wishy washy,

00:56:37.994 --> 00:56:39.574
we want to offer you this check.

00:56:40.195 --> 00:56:40.675
to leave.

00:56:40.876 --> 00:56:42.177
Like how crazy is that?

00:56:42.378 --> 00:56:43.498
We're going to offer you whatever,

00:56:43.619 --> 00:56:44.760
seventy thousand, one hundred thousand,

00:56:44.780 --> 00:56:46.240
whatever for you to leave.

00:56:46.740 --> 00:56:48.262
And that significantly

00:56:48.902 --> 00:56:50.204
filters in the team members

00:56:50.224 --> 00:56:51.085
that want to stay.

00:56:51.364 --> 00:56:52.746
And obviously compensation,

00:56:52.766 --> 00:56:53.967
we all need money to live.

00:56:53.987 --> 00:56:55.407
And I understand that we

00:56:55.427 --> 00:56:56.429
have bills to pay.

00:56:57.088 --> 00:56:58.911
But if an employer now this

00:56:58.931 --> 00:57:00.152
is a little bit of a tech

00:57:00.192 --> 00:57:01.132
tech company e-commerce,

00:57:01.152 --> 00:57:01.813
they were I think they're

00:57:01.833 --> 00:57:02.893
required to buy Amazon.

00:57:02.914 --> 00:57:03.494
So they're huge.

00:57:04.054 --> 00:57:05.175
But and not everyone can do this.

00:57:05.215 --> 00:57:05.615
I get it.

00:57:05.715 --> 00:57:07.177
But the approach

00:57:08.217 --> 00:57:09.581
I'm going to offer you this free money,

00:57:09.601 --> 00:57:10.161
this check.

00:57:10.503 --> 00:57:12.126
If you take it, that means you're leaving.

00:57:12.266 --> 00:57:12.527
Like,

00:57:12.947 --> 00:57:14.170
have a nice life and we wish you the

00:57:14.190 --> 00:57:14.469
best.

00:57:14.851 --> 00:57:16.894
If you say no to it, we're filtering in.

00:57:17.356 --> 00:57:18.677
Who's left on the boat?

00:57:19.871 --> 00:57:21.213
the right the right team

00:57:21.233 --> 00:57:23.396
members to to attack the

00:57:23.416 --> 00:57:24.757
goals and the challenges

00:57:24.817 --> 00:57:25.577
and the projects of the

00:57:25.597 --> 00:57:27.298
company yeah it was like

00:57:27.338 --> 00:57:28.460
that movie three hundred

00:57:29.081 --> 00:57:29.942
right the whole three

00:57:29.981 --> 00:57:30.902
hundred they went out to

00:57:30.963 --> 00:57:31.684
march they were not

00:57:31.724 --> 00:57:32.664
required he did not we

00:57:32.704 --> 00:57:33.666
could not order them to

00:57:33.706 --> 00:57:35.547
come they all volunteered

00:57:35.588 --> 00:57:36.608
to come and he's like I can

00:57:36.648 --> 00:57:39.311
promise you this death and

00:57:39.351 --> 00:57:40.192
he had two hundred ninety

00:57:40.231 --> 00:57:41.273
nine with him right but

00:57:41.293 --> 00:57:42.134
they were the right two

00:57:42.173 --> 00:57:42.954
hundred ninety nine

00:57:44.126 --> 00:57:45.686
Um, we'll have Tony back on Thursday.

00:57:45.768 --> 00:57:46.327
Oh no, sorry.

00:57:46.347 --> 00:57:48.027
We'll be live at PPS on Thursday.

00:57:48.547 --> 00:57:48.688
Yeah.

00:57:48.927 --> 00:57:49.809
Should I just take off?

00:57:49.849 --> 00:57:50.228
Or, I mean,

00:57:50.248 --> 00:57:52.009
you guys are probably going to be busy.

00:57:52.028 --> 00:57:53.289
Tony and I have to talk about technology.

00:57:53.389 --> 00:57:54.429
Like are we live streaming?

00:57:54.469 --> 00:57:55.951
Are we just doing phones?

00:57:55.990 --> 00:57:57.190
Are we doing the full, you know,

00:57:57.210 --> 00:57:58.371
college game day setup?

00:57:58.610 --> 00:57:59.072
I got to figure,

00:57:59.092 --> 00:57:59.751
we got to figure that out.

00:57:59.771 --> 00:58:00.672
So Tony, give me a call.

00:58:01.112 --> 00:58:02.612
Let's do a parting shots.

00:58:02.652 --> 00:58:03.492
What would your parting shot

00:58:03.512 --> 00:58:04.713
from today's topics be?

00:58:05.534 --> 00:58:08.173
Parting shot, uh, saying this for myself,

00:58:08.253 --> 00:58:09.675
as well as the practice owners out there,

00:58:09.695 --> 00:58:09.735
uh,

00:58:10.686 --> 00:58:11.527
as much as possible,

00:58:11.586 --> 00:58:12.588
try to over-communicate

00:58:12.608 --> 00:58:13.487
with your team members.

00:58:14.208 --> 00:58:15.989
We gave tactical examples,

00:58:16.951 --> 00:58:19.913
one-on-one chats, in my case,

00:58:19.932 --> 00:58:21.614
sometimes more phone call and Zoom call,

00:58:21.634 --> 00:58:22.715
but even me with being mobile,

00:58:22.775 --> 00:58:23.996
I need to get in front of my therapist.

00:58:24.036 --> 00:58:24.976
I take them out for lunches

00:58:24.996 --> 00:58:26.257
and dinners and coffees and

00:58:26.777 --> 00:58:27.539
drinks and whatever.

00:58:27.599 --> 00:58:29.239
Sometimes I'll treat them, they treat me.

00:58:29.280 --> 00:58:30.400
We kind of talk about like

00:58:30.460 --> 00:58:31.222
treatment approaches.

00:58:31.262 --> 00:58:32.822
If it's like a new diagnosis,

00:58:32.862 --> 00:58:34.123
a new patient presentation

00:58:34.143 --> 00:58:35.764
that's not improving right away,

00:58:35.804 --> 00:58:36.306
whatever it is,

00:58:37.025 --> 00:58:38.327
uh outpatient clinics across

00:58:38.347 --> 00:58:39.507
the country like we said

00:58:39.967 --> 00:58:41.248
take your team member walk

00:58:41.268 --> 00:58:42.208
around the block it takes

00:58:42.248 --> 00:58:43.210
five or ten minutes maybe

00:58:43.250 --> 00:58:44.311
fifteen minutes go to the

00:58:44.351 --> 00:58:45.670
nearest coffee place the

00:58:45.710 --> 00:58:47.632
nearest whatever place grab

00:58:47.652 --> 00:58:48.552
a coffee take your team

00:58:48.572 --> 00:58:50.273
member you talk about a

00:58:50.293 --> 00:58:51.994
current events for or the

00:58:52.014 --> 00:58:53.096
weather or whatever for two

00:58:53.135 --> 00:58:54.177
seconds you know you kind

00:58:54.217 --> 00:58:55.036
of break the ice then you

00:58:55.077 --> 00:58:56.338
kind of get into you know

00:58:56.358 --> 00:58:58.179
hey how's it going how do

00:58:58.199 --> 00:58:59.579
you like it here get you

00:58:59.739 --> 00:59:00.719
get deeper you kind of dig

00:59:00.800 --> 00:59:03.782
in um over communicate with

00:59:03.802 --> 00:59:04.503
your team members

00:59:05.842 --> 00:59:07.143
Only good things can happen from there.

00:59:07.605 --> 00:59:07.844
Yeah.

00:59:07.864 --> 00:59:08.626
Greatest problem in

00:59:08.666 --> 00:59:09.568
communication is when we

00:59:09.688 --> 00:59:11.911
think it has occurred.

00:59:11.952 --> 00:59:12.192
Right.

00:59:13.193 --> 00:59:13.914
That'll be my parting shot.

00:59:13.934 --> 00:59:14.335
I'll have two.

00:59:14.355 --> 00:59:15.076
And the other one would be

00:59:15.416 --> 00:59:17.018
help me understand like

00:59:17.300 --> 00:59:19.322
that is the greatest icebreaker that

00:59:21.255 --> 00:59:22.795
It doesn't come off, in my opinion,

00:59:22.896 --> 00:59:23.757
too proby,

00:59:24.016 --> 00:59:25.456
but it gets the other person to

00:59:25.518 --> 00:59:26.217
now I'm in the role of

00:59:26.237 --> 00:59:28.378
having of getting getting to explain.

00:59:28.478 --> 00:59:29.639
Hopefully they look at it that way.

00:59:30.380 --> 00:59:31.139
I would love to know the

00:59:31.159 --> 00:59:32.621
follow up of the of Evelyn

00:59:32.880 --> 00:59:34.141
and her rock star employee.

00:59:34.161 --> 00:59:35.603
I want to know what happens here, because,

00:59:35.623 --> 00:59:37.282
again, this person might be not right.

00:59:37.302 --> 00:59:38.123
This person might have a

00:59:38.284 --> 00:59:39.063
thing outside of work.

00:59:39.103 --> 00:59:40.244
That's not your responsibility.

00:59:41.045 --> 00:59:42.146
But that person in work is

00:59:42.166 --> 00:59:42.826
your responsibility.

00:59:42.885 --> 00:59:44.007
That's that's actually the job.

00:59:44.847 --> 00:59:46.208
I should have mentioned this earlier.

00:59:46.588 --> 00:59:47.568
Another thing Sturdy McKee

00:59:47.608 --> 00:59:48.889
says is on the front end of

00:59:48.929 --> 00:59:49.568
a new employee.

00:59:49.608 --> 00:59:49.789
Right.

00:59:49.809 --> 00:59:50.309
So like when you're

00:59:50.349 --> 00:59:51.349
interviewing a new employee,

00:59:51.849 --> 00:59:52.909
they're on their best behavior.

00:59:53.331 --> 00:59:53.891
Right.

00:59:54.110 --> 00:59:55.592
They will never be better than that.

00:59:56.112 --> 00:59:56.351
Right.

00:59:56.952 --> 00:59:58.333
And I've heard that when he

00:59:58.552 --> 00:59:59.753
said they will never be

00:59:59.793 --> 01:00:01.954
better than how they are on

01:00:01.994 --> 01:00:03.414
the interview process on the front end.

01:00:03.454 --> 01:00:04.875
And when they start with you, I was like,

01:00:05.996 --> 01:00:08.097
wow, that's the first day of school, man.

01:00:08.117 --> 01:00:09.016
That's the first day of school.

01:00:09.036 --> 01:00:09.818
They're never going to be

01:00:09.858 --> 01:00:10.458
better than that.

01:00:10.538 --> 01:00:10.777
Right.

01:00:12.340 --> 01:00:13.903
So yeah, you want the person, right?

01:00:13.923 --> 01:00:14.826
This is like dating.

01:00:14.846 --> 01:00:15.987
This is like first date.

01:00:16.748 --> 01:00:17.811
How about three years in?

01:00:17.831 --> 01:00:19.052
That's what they say before you get,

01:00:19.112 --> 01:00:20.376
did you go on vacation with

01:00:20.416 --> 01:00:22.378
your now wife before you got married?

01:00:22.398 --> 01:00:23.681
I'm assuming you probably did, right?

01:00:24.722 --> 01:00:26.523
We definitely did, yeah.

01:00:26.563 --> 01:00:27.644
They say take someone on

01:00:27.664 --> 01:00:28.826
vacation before you marry

01:00:28.846 --> 01:00:31.909
them because stress, canceled flight,

01:00:32.088 --> 01:00:34.311
rain, unpredictable.

01:00:34.952 --> 01:00:35.893
Put that person in a stress.

01:00:35.932 --> 01:00:37.014
That's why at Bar Rescue

01:00:37.034 --> 01:00:38.094
they do that stress test.

01:00:39.056 --> 01:00:40.137
We know something's wrong or

01:00:40.157 --> 01:00:41.018
I wouldn't be here.

01:00:41.557 --> 01:00:43.920
Where is the most wrong?

01:00:43.980 --> 01:00:46.222
I want to solve from big to small,

01:00:46.302 --> 01:00:48.485
so show me where the leak is, right?

01:00:48.505 --> 01:00:48.824
Yeah.

01:00:49.670 --> 01:00:52.052
How do you do that in a hiring situation?

01:00:52.072 --> 01:00:52.934
That's a little more difficult.

01:00:52.994 --> 01:00:53.954
I hate companies that are like,

01:00:53.994 --> 01:00:54.516
I'm going to give you a

01:00:54.596 --> 01:00:56.717
seven-day project in your application.

01:00:56.958 --> 01:00:57.659
I don't work for free.

01:00:57.798 --> 01:00:58.579
I'm very sorry.

01:00:59.300 --> 01:01:00.101
I'll talk to you.

01:01:00.402 --> 01:01:01.724
But I've done those before.

01:01:01.804 --> 01:01:03.306
And those companies wound up

01:01:03.346 --> 01:01:05.728
not hiring me or offering me way low,

01:01:06.028 --> 01:01:06.730
too low of a salary.

01:01:06.789 --> 01:01:08.391
And then they took my work and used it.

01:01:09.860 --> 01:01:12.722
But you have built enough, I think,

01:01:12.922 --> 01:01:16.065
recognition, brand, following, all that,

01:01:16.125 --> 01:01:17.226
where you can say no.

01:01:17.365 --> 01:01:18.106
Others can't.

01:01:18.206 --> 01:01:19.067
And they have to go do that

01:01:19.106 --> 01:01:20.248
free project to be hired.

01:01:20.487 --> 01:01:22.228
And that's business.

01:01:22.670 --> 01:01:22.949
It is.

01:01:23.429 --> 01:01:23.750
Totally.

01:01:23.869 --> 01:01:24.030
Yeah.

01:01:24.670 --> 01:01:26.371
Now I just say, go to YouTube.

01:01:26.512 --> 01:01:28.974
Someone asked me, to get the feel for you,

01:01:29.594 --> 01:01:30.855
which episode should I listen to?

01:01:30.994 --> 01:01:31.996
I'm like, I have fifteen hundred.

01:01:32.096 --> 01:01:32.376
Pick any.

01:01:32.396 --> 01:01:32.476
Okay.

01:01:33.596 --> 01:01:34.556
I know you would say that.

01:01:34.577 --> 01:01:34.956
Pick any.

01:01:35.858 --> 01:01:38.159
And I say listen for ninety seconds.

01:01:38.860 --> 01:01:39.862
If it's not the best ninety

01:01:39.902 --> 01:01:40.983
seconds you've heard, don't call me.

01:01:41.063 --> 01:01:42.204
I don't expect you to call me back.

01:01:42.744 --> 01:01:44.106
Ask ten people who are in

01:01:44.206 --> 01:01:44.925
our profession if they

01:01:44.945 --> 01:01:45.726
listen to podcasts.

01:01:45.766 --> 01:01:47.409
If I don't come up six times or more,

01:01:47.728 --> 01:01:48.228
don't call me back.

01:01:48.248 --> 01:01:48.969
I don't expect you to.

01:01:49.530 --> 01:01:50.650
But here's the thing.

01:01:50.751 --> 01:01:50.911
Right.

01:01:50.952 --> 01:01:51.873
What Dave talks about,

01:01:52.233 --> 01:01:53.434
which is what that OT was

01:01:53.474 --> 01:01:54.275
talking about when her

01:01:54.315 --> 01:01:55.396
friends or her colleagues

01:01:55.456 --> 01:01:57.217
are benefiting financially.

01:01:58.117 --> 01:02:00.639
I did the work first for almost a decade,

01:02:00.858 --> 01:02:01.039
right?

01:02:01.059 --> 01:02:01.539
Well, for me,

01:02:01.579 --> 01:02:02.599
it's coming up on twenty years,

01:02:02.639 --> 01:02:04.420
but nine specifically in health care.

01:02:05.981 --> 01:02:06.681
It's easy, right?

01:02:06.721 --> 01:02:07.942
Just look at the surface.

01:02:08.141 --> 01:02:08.382
All right.

01:02:08.461 --> 01:02:10.483
Thursday, we're going to be live from PPS.

01:02:10.523 --> 01:02:12.483
Tony and I may be in a hotel lobby,

01:02:12.884 --> 01:02:14.664
maybe not live from National Harbor.

01:02:14.724 --> 01:02:16.105
If you're going, I want to hear from you.

01:02:16.284 --> 01:02:17.666
Let's let's rub some elbows.

01:02:17.746 --> 01:02:20.186
Dave, appreciate the stream today.

01:02:20.367 --> 01:02:20.746
Thank you guys.