We discuss how healthcare systems are obsessed with Google review ratings, treating a 4.9-star clinic as objectively better than a 4.3-star one.
The problem?
These ratings measure convenience factors like parking and front desk experience, not actual patient outcomes.
We're exploring how clinics are now optimizing for stars instead of real results, and why this is a scoreboard problem, not a marketing one.
The core issue: we're measuring what's easy to track, not what actually matters for patient health.
#hcsm #doctorled #healthliteracy #patientqa #lowvalue #patientbenefit
