Stop Waiting for Perfect
What if the biggest thing holding your clinic back isn’t a lack of ideas?
It’s waiting until the idea feels safe.
Jimmy McKay, Tony Maritato and Dave Kittle bounce from Airbnb cereal to physical therapy marketing, hiring, recruiting, content creation and virtual assistants in an episode that keeps arriving at the same conclusion:
Take the shot. Learn. Adjust.
Dave breaks down the five levels of customer awareness and why most clinic marketing tries to move people from attention directly to a purchase before earning enough trust.
Jimmy takes a painfully traditional physical therapy job posting and attacks it through a Ryan Reynolds-style lens: stop trying to appeal to everybody and start making the RIGHT person lean in.
That leads to an even harder problem: how do you recruit a certified hand therapist to Alaska?
Then Tony finds a fascinating social-media example involving an 88-year-old aspiring basketball player and asks whether physical therapy clinics are missing an enormous content opportunity by making themselves the hero instead of their patients.
The conversation also covers:
• Marketing to different levels of awareness
• Attention → Trust → Action
• Why six to twelve exposures may matter more than one great ad
• Recruiting for difficult PT positions
• Using social media instead of relying entirely on Indeed
• Making geography part of the recruiting pitch
• Patient-led storytelling
• Building recurring content series
• Creating content buckets that reduce mental load
• Why expertise starts to look automatic
• Delegating lead follow-up and scheduling
• Using offshore virtual assistants
• Testing inexpensive solutions before scaling them
• Why imperfect action beats analysis paralysis
PT Breakfast Club is hosted by Jimmy McKay, Tony Maritato and Dave Kittle.
Follow Tony Maritato on YouTube at Total Therapy Solution.
Find Dave Kittle at ConciergePainRelief.com and on YouTube at The Dave Kittle Show.
Follow Jimmy McKay and PT Pintcast wherever you listen to podcasts and across social media.
This conversation is for entertainment and discussion only, not medical, legal, billing or business advice.
<p>This episode is part of the <a href="/physical-therapy-business-podcast">Physical Therapy Business Podcast</a>, where physical therapists and clinic owners learn how to get more patients, improve operations, and grow their clinic without relying only on referrals.</p>
<p>Looking for more episodes? Explore the full <a href="/physical-therapy-business-podcast">Physical Therapy Business Podcast</a> for real-world strategies on physical therapy marketing, patient acquisition, and clinic growth.</p>
00:00:02.751 --> 00:00:05.354
Broadcasting way too early from three
00:00:05.413 --> 00:00:07.136
separate Wi-Fi connections.
00:00:07.275 --> 00:00:10.618
It's PT Breakfast Club with Tony Meritato,
00:00:10.880 --> 00:00:12.961
Dave Kittle, and Jimmy McKay.
00:00:18.219 --> 00:00:20.440
Good PT Breakfast Club morning to you.
00:00:20.460 --> 00:00:22.161
I feel like we need our own cereal.
00:00:22.301 --> 00:00:23.442
We'll design that pretty soon.
00:00:24.021 --> 00:00:25.343
Tony Maritato, I'm Jimmy McKay.
00:00:26.163 --> 00:00:27.864
And I didn't forget that.
00:00:27.884 --> 00:00:29.804
That's how Airbnb started, didn't it?
00:00:29.844 --> 00:00:32.625
Or like they had a cereal element to
00:00:32.646 --> 00:00:35.127
the beginning of Airbnb.
00:00:35.146 --> 00:00:36.347
Like their own cereal?
00:00:36.787 --> 00:00:38.808
I want to say they created Obama O's.
00:00:38.829 --> 00:00:40.789
That was them?
00:00:40.808 --> 00:00:42.030
Dave, do you remember this story?
00:00:45.658 --> 00:00:47.901
Not only did they create Obama O's,
00:00:47.941 --> 00:00:51.545
they also created Captain McCain's.
00:00:52.865 --> 00:00:53.927
No.
00:00:53.948 --> 00:00:55.448
Those are the two candidates in two
00:00:55.488 --> 00:00:55.950
thousand eight.
00:00:56.409 --> 00:00:56.591
Yeah,
00:00:56.790 --> 00:00:58.131
that's actually how they made their first
00:00:58.152 --> 00:00:59.194
like thirty K in revenue.
00:00:59.893 --> 00:01:03.418
Selling boxes of cereal did not see.
00:01:03.439 --> 00:01:05.381
I love stories like I geek on stories
00:01:05.400 --> 00:01:05.820
like that.
00:01:07.658 --> 00:01:08.337
And more so,
00:01:08.837 --> 00:01:10.838
when they were selling the first rooms for
00:01:10.899 --> 00:01:11.379
Airbnb,
00:01:11.819 --> 00:01:14.159
it was around that two thousand eight
00:01:14.239 --> 00:01:15.421
presidential race.
00:01:15.960 --> 00:01:19.141
And Obama went to some city wherever they
00:01:19.162 --> 00:01:21.522
were living and all the hotels were booked
00:01:21.582 --> 00:01:21.742
up.
00:01:22.362 --> 00:01:23.503
And so they were like, oh,
00:01:23.802 --> 00:01:26.424
we're going to we're going to just somehow
00:01:26.463 --> 00:01:29.045
advertise online like we have couches and
00:01:29.545 --> 00:01:31.906
floors and beds to sleep on.
00:01:32.025 --> 00:01:34.066
And that's that's how they started.
00:01:34.346 --> 00:01:34.507
Yeah.
00:01:35.054 --> 00:01:35.855
Look,
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so what would happen if two physical
00:01:38.436 --> 00:01:40.037
therapists were like, you know what?
00:01:40.418 --> 00:01:44.021
We should create a cereal and start
00:01:44.081 --> 00:01:45.302
selling that cereal.
00:01:45.361 --> 00:01:45.542
Like,
00:01:45.581 --> 00:01:47.483
what do you think that conversation would
00:01:47.524 --> 00:01:50.085
sound like compared to these guys who
00:01:50.146 --> 00:01:52.147
created a cereal and generated thirty
00:01:52.167 --> 00:01:52.968
thousand dollars?
00:01:54.019 --> 00:01:55.358
it would be like, we can't do that.
00:01:55.718 --> 00:01:57.420
It's copyright, there's laws,
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there's all these restrictions and we have
00:01:59.260 --> 00:02:01.260
to get a LLC and an attorney.
00:02:01.301 --> 00:02:03.802
And I can even tell you how many
00:02:03.861 --> 00:02:05.762
things that I've done where I'm just like,
00:02:06.203 --> 00:02:06.942
yeah, good idea.
00:02:07.022 --> 00:02:07.483
Let's do it.
00:02:07.683 --> 00:02:08.582
Turn it into cash.
00:02:08.962 --> 00:02:09.503
I got yelled.
00:02:09.584 --> 00:02:10.943
I told this story yesterday to somebody
00:02:11.024 --> 00:02:12.403
off air and I was saying how when
00:02:12.443 --> 00:02:13.824
I first took over the radio station,
00:02:15.086 --> 00:02:16.627
I pretty much just copy what I copied
00:02:16.647 --> 00:02:18.269
what my boss did for the first sixty
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days.
00:02:18.588 --> 00:02:20.889
My previous boss did like to get my
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feet wet.
00:02:21.389 --> 00:02:21.610
Right.
00:02:21.730 --> 00:02:23.050
I'd seen him do it for three years,
00:02:23.070 --> 00:02:23.752
but now I'm in charge.
00:02:24.352 --> 00:02:25.812
And then once you sort of spread your
00:02:25.853 --> 00:02:26.233
wings,
00:02:26.393 --> 00:02:27.954
I sort of did something like that where
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I didn't ask for permission.
00:02:29.294 --> 00:02:30.754
I asked for forgiveness afterwards and I
00:02:30.775 --> 00:02:32.556
got called in the office and, you know,
00:02:32.575 --> 00:02:33.697
a bunch of us yelled about it or
00:02:33.736 --> 00:02:34.037
whatever.
00:02:34.056 --> 00:02:35.098
In the end, we left as friends.
00:02:35.198 --> 00:02:36.919
My boss made me stay afterwards and was
00:02:36.938 --> 00:02:37.118
like,
00:02:37.679 --> 00:02:38.400
Jimmy, close the door.
00:02:38.439 --> 00:02:39.441
And I'm like, oh, this isn't good.
00:02:39.961 --> 00:02:40.723
And he goes, listen,
00:02:40.763 --> 00:02:42.444
you run my rock radio station.
00:02:42.925 --> 00:02:44.287
If you're not having a meeting like this
00:02:44.426 --> 00:02:46.248
once a month, I have questions like,
00:02:46.329 --> 00:02:48.010
why aren't you doing crazy stuff?
00:02:48.752 --> 00:02:49.353
It's it's.
00:02:51.395 --> 00:02:52.956
The boss can't tell me to go break
00:02:52.977 --> 00:02:53.537
the rules,
00:02:53.576 --> 00:02:54.778
but he was sort of telling me, like,
00:02:55.019 --> 00:02:56.199
I need you to be on the edge,
00:02:56.219 --> 00:02:57.262
because if you're not the edge,
00:02:59.182 --> 00:03:00.343
When the middle falls out,
00:03:00.424 --> 00:03:01.425
we're gonna look to you.
00:03:01.645 --> 00:03:03.847
And I think we don't do that, right?
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I mean,
00:03:05.147 --> 00:03:06.990
I shared a video yesterday that performed
00:03:07.050 --> 00:03:08.450
pretty well, because I think it resonated,
00:03:08.891 --> 00:03:10.674
which is, I don't think insurance is bad.
00:03:11.054 --> 00:03:12.794
But if it's your only model,
00:03:14.116 --> 00:03:15.877
Are you shocked when you're like, oh,
00:03:15.918 --> 00:03:16.478
this sucks?
00:03:16.497 --> 00:03:17.318
I'm like, no.
00:03:17.378 --> 00:03:18.360
Got Dave over here who goes,
00:03:18.379 --> 00:03:19.980
I'm going to abandon that, right?
00:03:20.121 --> 00:03:21.522
I will eat what I kill,
00:03:21.802 --> 00:03:22.604
which is fine.
00:03:22.943 --> 00:03:24.585
I don't think it's all or nothing.
00:03:24.604 --> 00:03:25.566
It doesn't have to be, right?
00:03:25.626 --> 00:03:27.228
Whatever is right for you is right for
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you.
00:03:27.427 --> 00:03:29.028
I don't think insurance is bad.
00:03:29.348 --> 00:03:30.751
I also don't think it's good.
00:03:31.191 --> 00:03:32.472
If that were the only thing I were
00:03:32.491 --> 00:03:34.653
hanging my hat on, I would be nervous,
00:03:34.813 --> 00:03:34.973
right?
00:03:35.093 --> 00:03:37.295
Unless you understood the physics of the
00:03:37.336 --> 00:03:37.597
game.
00:03:37.856 --> 00:03:39.018
So I think most of the time people
00:03:39.057 --> 00:03:40.558
default to â
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Well, no one else is doing it.
00:03:41.558 --> 00:03:43.039
There's probably a good reason for it.
00:03:43.120 --> 00:03:45.360
And people who invent serials go, nah,
00:03:45.379 --> 00:03:45.780
screw that.
00:03:45.800 --> 00:03:46.520
I'm going to give it a shot.
00:03:46.539 --> 00:03:49.020
Yeah.
00:03:49.040 --> 00:03:50.760
That's where the opportunity lies.
00:03:50.860 --> 00:03:51.161
Dave,
00:03:51.401 --> 00:03:54.062
I want to hear about some stuff that
00:03:54.081 --> 00:03:54.701
Dave is doing.
00:03:54.741 --> 00:03:55.421
But real quick,
00:03:56.042 --> 00:03:57.361
on the way in this morning,
00:03:57.983 --> 00:03:59.562
I was playing with ChatGVE.
00:03:59.622 --> 00:04:01.682
So I pitched you guys, hey,
00:04:01.782 --> 00:04:03.743
APTA needs to abandon the
00:04:03.943 --> 00:04:04.804
eighteen-year-olds.
00:04:05.524 --> 00:04:08.067
focus on the fifty-year-olds let's get a
00:04:08.127 --> 00:04:11.931
bunch of professionals into the profession
00:04:12.770 --> 00:04:14.492
um they've already been successful they've
00:04:14.513 --> 00:04:16.915
already been made their money so this
00:04:16.956 --> 00:04:18.536
morning coming in i'm like all right let's
00:04:18.557 --> 00:04:19.778
find something in between
00:04:20.639 --> 00:04:21.040
So I'm like,
00:04:21.079 --> 00:04:23.360
what would happen if a young person who
00:04:23.380 --> 00:04:25.882
would normally go into college takes ten
00:04:25.903 --> 00:04:26.262
years?
00:04:27.343 --> 00:04:29.524
Anybody who's smart enough to get through
00:04:29.564 --> 00:04:32.386
PT school is more than smart enough to
00:04:32.466 --> 00:04:33.947
establish, get a job,
00:04:34.007 --> 00:04:35.387
make sixty thousand a year.
00:04:35.507 --> 00:04:36.507
Very conservative.
00:04:37.108 --> 00:04:39.129
So so I'm putting all these variables in.
00:04:39.149 --> 00:04:40.269
I'm like, all right,
00:04:40.290 --> 00:04:42.732
take a person goes from high school
00:04:43.052 --> 00:04:44.072
straight into employment.
00:04:44.992 --> 00:04:46.694
They're earning sixty thousand a year is
00:04:46.733 --> 00:04:48.654
like a general idea.
00:04:49.355 --> 00:04:51.117
Another person goes straight into college.
00:04:51.377 --> 00:04:52.396
They go through undergrad,
00:04:52.437 --> 00:04:53.478
go through graduate,
00:04:53.557 --> 00:04:55.759
they estimate the amount they're paying in
00:04:55.800 --> 00:04:58.040
tuition, estimate opportunity costs,
00:04:58.100 --> 00:04:58.880
all that kind of stuff.
00:04:59.541 --> 00:05:00.983
And the numbers were ridiculous.
00:05:01.062 --> 00:05:02.463
If somebody took ten years,
00:05:03.490 --> 00:05:05.591
got a job, earned income,
00:05:05.750 --> 00:05:08.312
put twenty percent into savings,
00:05:09.112 --> 00:05:11.934
invested that money during the eighteen to
00:05:11.994 --> 00:05:15.694
twenty eight timeframe versus the person
00:05:15.714 --> 00:05:17.315
who goes through PT school.
00:05:17.755 --> 00:05:19.776
Even though that person comes out earning
00:05:19.896 --> 00:05:20.396
more,
00:05:20.937 --> 00:05:22.798
the time value of that money is
00:05:22.858 --> 00:05:24.259
significantly less.
00:05:24.338 --> 00:05:25.959
They have less time to compound,
00:05:26.019 --> 00:05:27.220
less time to invest.
00:05:28.435 --> 00:05:31.416
the the younger person getting the job is
00:05:31.476 --> 00:05:34.697
significantly better financially over a
00:05:34.757 --> 00:05:37.338
twenty or thirty year period but nobody
00:05:37.399 --> 00:05:39.720
does it nobody would even consider they're
00:05:39.819 --> 00:05:42.221
so freaked out and i know you guys
00:05:42.261 --> 00:05:44.060
are thinking the same thing you hear that
00:05:44.081 --> 00:05:45.742
voice in your head saying if i don't
00:05:45.762 --> 00:05:47.302
do it now i'm never gonna do it
00:05:47.702 --> 00:05:49.622
that's freaking ridiculous that is the
00:05:49.663 --> 00:05:52.483
most absurd excuse to go straight into
00:05:52.543 --> 00:05:56.004
college that i've ever heard yet it echoes
00:05:56.045 --> 00:05:57.266
in our head constantly
00:05:58.072 --> 00:05:58.672
Yep.
00:05:58.791 --> 00:06:01.754
I think now people would be more likely
00:06:01.793 --> 00:06:03.855
to do it, especially this next generation.
00:06:03.875 --> 00:06:05.615
And I did have a funny interaction on
00:06:05.696 --> 00:06:06.916
LinkedIn that I might bring up,
00:06:06.956 --> 00:06:08.637
which is all I have to say is
00:06:08.658 --> 00:06:09.999
the title of the interaction was These
00:06:10.038 --> 00:06:10.639
Kids Today.
00:06:11.540 --> 00:06:14.141
I think these kids today accept less crap
00:06:14.341 --> 00:06:16.442
because they have an opportunity to see
00:06:16.583 --> 00:06:19.444
other people accepting less crap, right?
00:06:19.865 --> 00:06:21.565
People's attention spans are shorter.
00:06:21.886 --> 00:06:22.245
Are they?
00:06:22.625 --> 00:06:23.687
Or do they have more options?
00:06:23.726 --> 00:06:25.108
I was talking to someone yesterday about
00:06:25.807 --> 00:06:26.928
how to create a job ad
00:06:28.202 --> 00:06:28.382
I'm like,
00:06:28.403 --> 00:06:29.463
do you really think they're scrolling
00:06:29.543 --> 00:06:30.024
text?
00:06:30.764 --> 00:06:32.685
Meet people where they are and you're on
00:06:32.725 --> 00:06:33.286
Indeed.
00:06:33.565 --> 00:06:33.886
No,
00:06:34.266 --> 00:06:36.107
you want to find the really good employee?
00:06:36.487 --> 00:06:37.747
They might not be looking.
00:06:38.487 --> 00:06:39.649
But if they found something,
00:06:39.829 --> 00:06:40.649
they're not stupid.
00:06:40.788 --> 00:06:41.829
They'll go, hang on a second.
00:06:42.149 --> 00:06:42.930
I wasn't looking.
00:06:43.430 --> 00:06:44.891
Do you want the people who are begging
00:06:44.930 --> 00:06:45.411
and looking?
00:06:45.632 --> 00:06:47.692
That person might already be roasted on
00:06:47.733 --> 00:06:50.033
this profession or completely burnt out.
00:06:50.494 --> 00:06:51.475
Or do you want the winner?
00:06:51.915 --> 00:06:53.014
Winners aren't on Indeed.
00:06:53.216 --> 00:06:53.735
Where are they?
00:06:55.161 --> 00:06:56.802
They're on Instagram reels, scrolling,
00:06:56.863 --> 00:06:57.303
hanging out.
00:06:57.403 --> 00:06:58.245
If you can be there,
00:06:58.285 --> 00:06:59.165
you've got a chance.
00:06:59.725 --> 00:07:01.286
And I explained to this person who was
00:07:01.307 --> 00:07:03.408
like looking at me like I had two
00:07:03.449 --> 00:07:03.769
heads.
00:07:04.389 --> 00:07:06.232
I was like, this is the second screen.
00:07:06.711 --> 00:07:09.014
And I'm watching two different people and
00:07:09.033 --> 00:07:10.254
I'm estimating their ages.
00:07:10.415 --> 00:07:11.536
One person was in their thirties.
00:07:11.637 --> 00:07:12.918
One person I'm estimating in their
00:07:12.978 --> 00:07:13.377
fifties.
00:07:13.939 --> 00:07:15.000
The person in their fifties was like,
00:07:15.339 --> 00:07:16.920
people don't watch TV and scroll the
00:07:16.961 --> 00:07:17.281
internet.
00:07:17.302 --> 00:07:18.343
And the person in their thirties was like,
00:07:19.348 --> 00:07:19.908
Yeah, we do.
00:07:19.949 --> 00:07:22.411
We're holding a second screen the entire
00:07:22.451 --> 00:07:23.730
time, right?
00:07:23.930 --> 00:07:24.851
Certain demographics.
00:07:25.492 --> 00:07:28.074
So if the attention span isn't the issue,
00:07:28.995 --> 00:07:31.096
The risk aversion isn't the issue.
00:07:31.117 --> 00:07:32.598
The kids these days isn't the issue.
00:07:33.218 --> 00:07:34.699
They know they have better different
00:07:34.720 --> 00:07:35.220
choices,
00:07:35.279 --> 00:07:37.201
different options than just go to college.
00:07:37.601 --> 00:07:40.543
And they see examples of people doing it
00:07:41.064 --> 00:07:42.725
every single day.
00:07:42.764 --> 00:07:43.605
That's why they're more apt,
00:07:43.625 --> 00:07:45.927
in my opinion, to skip the route.
00:07:46.666 --> 00:07:47.747
And who's feeling it now?
00:07:48.468 --> 00:07:49.689
If you're on LinkedIn and you hang out
00:07:49.709 --> 00:07:50.550
with any academics,
00:07:50.569 --> 00:07:52.651
you're seeing applications are varied.
00:07:52.670 --> 00:07:53.572
They're all over the place.
00:07:54.952 --> 00:07:55.293
God,
00:07:55.473 --> 00:07:57.154
Syracuse had to lay off a bunch of
00:07:57.194 --> 00:07:57.516
people.
00:07:58.197 --> 00:07:58.617
I mean,
00:07:58.656 --> 00:08:00.358
Syracuse acts like an Ivy League school.
00:08:00.699 --> 00:08:01.761
They're not an Ivy League school
00:08:01.821 --> 00:08:02.261
technically,
00:08:02.300 --> 00:08:03.182
but they like to pretend they are.
00:08:03.562 --> 00:08:05.644
They had to shut down a bunch of
00:08:05.704 --> 00:08:06.305
programs,
00:08:06.665 --> 00:08:08.168
and they're confused at why this is
00:08:08.208 --> 00:08:08.548
happening.
00:08:08.869 --> 00:08:11.451
One university dropped five thousand
00:08:11.732 --> 00:08:13.653
employees, non-faculty.
00:08:14.699 --> 00:08:15.478
Non-faculty.
00:08:15.759 --> 00:08:17.220
They got rid of the support staff.
00:08:17.300 --> 00:08:17.579
Why?
00:08:18.040 --> 00:08:19.081
Because they weren't putting butts in
00:08:19.120 --> 00:08:19.480
seats.
00:08:19.540 --> 00:08:20.901
But it's really funny that they got rid
00:08:20.920 --> 00:08:22.521
of the support staff.
00:08:22.982 --> 00:08:23.783
Very odd to me.
00:08:23.843 --> 00:08:24.963
So I know I went on a little
00:08:24.983 --> 00:08:26.723
tangent there.
00:08:26.764 --> 00:08:27.963
But we did promise, Tony,
00:08:28.163 --> 00:08:31.766
we wanted to hear what Dave was talking
00:08:31.786 --> 00:08:31.925
about.
00:08:31.985 --> 00:08:32.706
What do you got going on?
00:08:32.725 --> 00:08:34.386
There's a couple things that you shared in
00:08:34.407 --> 00:08:34.927
the group chat.
00:08:36.038 --> 00:08:36.597
couple of things.
00:08:36.638 --> 00:08:38.578
I think another thing I didn't mention yet
00:08:38.698 --> 00:08:40.159
is I did one of these like,
00:08:40.960 --> 00:08:43.621
non BNI, but BNI meetings yesterday.
00:08:43.741 --> 00:08:44.782
So that's a little hook.
00:08:44.902 --> 00:08:46.243
And maybe we'll mention next time if we
00:08:46.263 --> 00:08:48.443
have time today.
00:08:48.504 --> 00:08:49.904
BNI is what is it Tony,
00:08:49.945 --> 00:08:51.184
like business networking,
00:08:51.245 --> 00:08:51.905
something that's like,
00:08:52.145 --> 00:08:54.807
it's like a national branded or franchise,
00:08:54.907 --> 00:08:56.488
like business networking,
00:08:56.768 --> 00:08:57.388
the whole point of it,
00:08:57.748 --> 00:08:59.229
you meet weekly or monthly or whatever,
00:08:59.288 --> 00:09:00.450
and you share referrals.
00:09:01.509 --> 00:09:02.750
And I've been jaded with that,
00:09:02.770 --> 00:09:04.350
because I just I tried other ones in
00:09:04.370 --> 00:09:04.731
the past.
00:09:04.751 --> 00:09:05.432
And it was just like,
00:09:06.985 --> 00:09:08.307
It's just like attorneys and accountants
00:09:08.346 --> 00:09:10.989
referring customers to each other,
00:09:11.448 --> 00:09:13.510
but not like our ideal client.
00:09:13.571 --> 00:09:15.892
But there's some promise with what I did
00:09:15.932 --> 00:09:16.452
yesterday.
00:09:17.352 --> 00:09:19.995
But first, let's talk about marketing.
00:09:20.075 --> 00:09:21.255
We just hired a new agency.
00:09:21.336 --> 00:09:24.638
So the new marketer got him access to
00:09:24.697 --> 00:09:25.778
our Facebook ads manager,
00:09:26.340 --> 00:09:27.519
Facebook and Instagram.
00:09:27.539 --> 00:09:30.643
So meta ads manager, meta business sweep.
00:09:31.543 --> 00:09:33.664
And it's our CRM, our high level.
00:09:35.346 --> 00:09:37.006
And here's what prompted this.
00:09:37.126 --> 00:09:38.148
I saw online.
00:09:38.528 --> 00:09:39.769
So there's this physical therapist named
00:09:39.828 --> 00:09:40.349
Zachy.
00:09:40.668 --> 00:09:42.591
He's a practice owner in Las Vegas.
00:09:43.230 --> 00:09:44.851
He's going to be on the podcast in
00:09:44.871 --> 00:09:45.413
a couple of weeks.
00:09:46.072 --> 00:09:47.933
He is super sharp.
00:09:47.953 --> 00:09:50.115
He's connected with Jordan Mather and Ben
00:09:50.135 --> 00:09:51.317
Boggy with Clinical Marketer.
00:09:52.397 --> 00:09:53.518
Those guys are all my friends and
00:09:53.538 --> 00:09:53.958
colleagues.
00:09:53.999 --> 00:09:54.139
So
00:09:54.923 --> 00:09:57.806
I watch their podcasts on Spotify.
00:09:58.025 --> 00:09:59.307
There's the video Spotify now.
00:09:59.527 --> 00:10:01.307
But anyway, so Zachy's super sharp.
00:10:01.347 --> 00:10:03.229
I can't wait for you to interview him.
00:10:03.269 --> 00:10:05.370
He's got maybe two or three clinics in
00:10:05.389 --> 00:10:05.831
Las Vegas.
00:10:05.850 --> 00:10:09.172
They're doing over seven figures.
00:10:09.673 --> 00:10:11.634
They're doing over a million in revenue.
00:10:12.553 --> 00:10:13.195
He's super sharp.
00:10:13.715 --> 00:10:16.756
And I watched one of his videos with
00:10:16.777 --> 00:10:17.878
this guy, Jeff Miller.
00:10:18.018 --> 00:10:18.278
Tony,
00:10:18.298 --> 00:10:19.519
do you know this guy Jeff Miller is
00:10:19.578 --> 00:10:19.958
marketing?
00:10:21.038 --> 00:10:21.580
I don't think so.
00:10:22.986 --> 00:10:23.366
So this guy,
00:10:23.407 --> 00:10:24.969
Jeff Miller is like a marketer, you know,
00:10:25.349 --> 00:10:29.013
maybe similar to like a lesser known Al
00:10:29.052 --> 00:10:31.414
Tramosi or I don't know, whatever.
00:10:31.875 --> 00:10:34.498
So Zachy must have paid this guy however
00:10:34.538 --> 00:10:37.821
much to do like consulting on how to
00:10:37.841 --> 00:10:38.902
like run meta ads.
00:10:38.922 --> 00:10:40.903
And it's like a forty or forty one
00:10:40.923 --> 00:10:41.724
minute video on YouTube.
00:10:41.744 --> 00:10:42.745
It's completely for free.
00:10:44.047 --> 00:10:44.726
I told my wife,
00:10:44.866 --> 00:10:46.168
I think I've watched this video like
00:10:47.235 --> 00:10:49.277
ten to fifteen times a forty minute video
00:10:49.336 --> 00:10:51.258
the same video same video like i don't
00:10:51.278 --> 00:10:52.118
know i don't know how you i don't
00:10:52.138 --> 00:10:53.339
know how you guys learn but like if
00:10:53.379 --> 00:10:56.779
it's audiobooks or if it's a podcast i'll
00:10:56.799 --> 00:10:59.142
watch something and i'll i'll watch it
00:10:59.162 --> 00:11:00.782
like a second time and then i'm picking
00:11:00.802 --> 00:11:02.342
up different things and it's like it's
00:11:02.363 --> 00:11:04.864
like almost like my brain didn't allow me
00:11:04.903 --> 00:11:06.804
to like really it's normal here or
00:11:06.845 --> 00:11:08.946
comprehend right so i like i listen to
00:11:08.966 --> 00:11:10.746
it again let's do it again it's really
00:11:10.787 --> 00:11:12.248
fascinating because this guy jeff miller
00:11:12.327 --> 00:11:12.748
shows
00:11:14.696 --> 00:11:16.496
a screenshot on the Zoom call.
00:11:16.517 --> 00:11:17.876
It's basically like a consulting call that
00:11:17.937 --> 00:11:19.017
Zachy put publicly.
00:11:19.037 --> 00:11:20.177
I'm assuming this guy, Jeff Miller,
00:11:20.216 --> 00:11:20.837
was okay with it.
00:11:21.158 --> 00:11:22.437
But it's basically like a paid consulting
00:11:22.457 --> 00:11:23.158
call that's public.
00:11:23.457 --> 00:11:25.219
So I basically get this free consulting
00:11:27.198 --> 00:11:29.239
help just through a free YouTube video.
00:11:31.379 --> 00:11:34.100
And it shows the awareness levels of
00:11:34.160 --> 00:11:34.561
marketing.
00:11:35.260 --> 00:11:39.501
So it goes from unaware to problem aware
00:11:41.003 --> 00:11:45.547
to solution aware and then service or
00:11:45.586 --> 00:11:47.009
product aware and then most aware.
00:11:47.068 --> 00:11:49.331
So unaware would be like a busy
00:11:49.370 --> 00:11:51.393
professional rolls out of bed in the
00:11:51.432 --> 00:11:53.614
morning and they have like back pain and
00:11:53.654 --> 00:11:54.674
stiffness, but like, they just,
00:11:54.774 --> 00:11:55.316
they're like, oh,
00:11:55.355 --> 00:11:57.498
it's because I'm stressed and I'm older
00:11:57.618 --> 00:11:58.339
and whatever.
00:11:58.399 --> 00:11:59.139
Like they don't even,
00:11:59.879 --> 00:12:01.120
they don't even like acknowledge that they
00:12:01.140 --> 00:12:02.601
have like an issue that's abnormal.
00:12:02.621 --> 00:12:03.763
They just think that's normal for them.
00:12:03.783 --> 00:12:04.923
They think that's normal for their,
00:12:05.085 --> 00:12:06.365
you know, forty, fifty year olds.
00:12:06.426 --> 00:12:07.486
Like they just think it's normal.
00:12:08.548 --> 00:12:10.269
And then, so problem aware would be like,
00:12:10.389 --> 00:12:12.009
okay, I actually do have back pain.
00:12:12.049 --> 00:12:13.330
It's more than stiffness now.
00:12:15.791 --> 00:12:16.731
And they kind of,
00:12:16.772 --> 00:12:18.472
you're confronting that over time,
00:12:18.552 --> 00:12:20.212
like over, it could be weeks, months,
00:12:20.253 --> 00:12:22.173
years, whatever.
00:12:22.234 --> 00:12:23.414
And I'm pretty sure, don't quote me,
00:12:23.434 --> 00:12:24.715
but I'm pretty sure then the next level
00:12:24.754 --> 00:12:27.397
would be like,
00:12:29.549 --> 00:12:30.230
solution aware.
00:12:30.269 --> 00:12:30.791
So it's like, okay,
00:12:30.811 --> 00:12:32.890
I have back pain and I could get
00:12:32.910 --> 00:12:35.572
a massage, acupuncture, chiropractic, PT,
00:12:35.971 --> 00:12:36.672
pain pills,
00:12:36.711 --> 00:12:38.013
maybe injections if I needed it.
00:12:38.273 --> 00:12:40.732
So I know that there are solutions and
00:12:40.753 --> 00:12:41.533
treatments out there,
00:12:42.153 --> 00:12:43.214
but I know that there's a ton of
00:12:43.234 --> 00:12:46.554
them and that's it.
00:12:46.575 --> 00:12:48.514
There's so many options and people use
00:12:48.554 --> 00:12:49.895
that as why they don't take action and
00:12:49.916 --> 00:12:50.596
all that type of stuff.
00:12:52.414 --> 00:12:53.615
So then once the person knows that they
00:12:53.635 --> 00:12:54.116
have a problem,
00:12:54.136 --> 00:12:55.658
they acknowledge that they have a problem
00:12:55.817 --> 00:12:57.320
or they label it or diagnose it or
00:12:57.340 --> 00:12:58.400
they confront it,
00:12:59.302 --> 00:13:00.503
then they might start looking for
00:13:00.822 --> 00:13:01.323
solutions.
00:13:01.703 --> 00:13:03.385
So then the next step would be,
00:13:06.186 --> 00:13:07.187
product aware,
00:13:07.346 --> 00:13:08.807
or in this case would be service aware.
00:13:08.847 --> 00:13:10.168
So it's like, if you live in Ohio,
00:13:10.229 --> 00:13:11.870
you know, Tony Meritato,
00:13:11.889 --> 00:13:13.331
you look up total therapy solutions.
00:13:13.371 --> 00:13:14.952
If you're in New York city, you're like,
00:13:15.013 --> 00:13:16.254
okay, there's JAG physical therapy,
00:13:16.293 --> 00:13:16.953
there's professional,
00:13:16.975 --> 00:13:17.955
there's concierge pain relief,
00:13:17.975 --> 00:13:19.375
there's Tribeca PT.
00:13:19.416 --> 00:13:19.576
I mean,
00:13:19.596 --> 00:13:21.258
there's like a million different options
00:13:21.298 --> 00:13:22.099
just in PT,
00:13:22.139 --> 00:13:24.120
not even including acupuncture and
00:13:24.259 --> 00:13:24.681
everything else.
00:13:26.741 --> 00:13:28.384
So I watched this video and then obviously
00:13:28.423 --> 00:13:30.004
most aware would be like the person that
00:13:30.024 --> 00:13:31.306
like wants to work with you and your
00:13:31.326 --> 00:13:32.307
practice, no matter what.
00:13:33.193 --> 00:13:34.434
So working,
00:13:35.335 --> 00:13:36.316
seeing this video and I'm like,
00:13:36.375 --> 00:13:37.356
I gotta find an agency.
00:13:37.417 --> 00:13:38.597
They're gonna have their own approach and
00:13:38.618 --> 00:13:40.839
then I'm gonna also bring in my approach.
00:13:41.960 --> 00:13:44.341
And so this approach is from this YouTube
00:13:44.361 --> 00:13:45.581
video and this agency,
00:13:45.601 --> 00:13:46.482
they're gonna probably do their own
00:13:46.503 --> 00:13:46.883
approach.
00:13:47.182 --> 00:13:48.683
But long story short, the whole point is,
00:13:49.524 --> 00:13:51.407
to do meta ads on Facebook and Instagram
00:13:51.886 --> 00:13:54.109
that are not just offers, not like, hey,
00:13:54.408 --> 00:13:57.392
ninety seven dollar initial evaluation at
00:13:57.652 --> 00:13:59.332
for your back pain or sciatica at our
00:13:59.352 --> 00:14:00.333
clinic or a home visit.
00:14:00.433 --> 00:14:01.775
Well, that's what I used to do.
00:14:01.936 --> 00:14:03.557
I used other agencies where every single
00:14:03.976 --> 00:14:05.658
ad was either running to a webinar with
00:14:05.678 --> 00:14:07.821
an offer or it was a direct offer.
00:14:08.721 --> 00:14:09.621
This guy, Jeff Miller,
00:14:09.982 --> 00:14:11.683
says you run you run Facebook and
00:14:11.764 --> 00:14:14.687
Instagram ads with different verbiage from
00:14:14.787 --> 00:14:16.028
like the five different levels.
00:14:17.955 --> 00:14:21.557
so talking about the back pain like and
00:14:21.596 --> 00:14:24.197
i'm doing some videos like this now um
00:14:24.238 --> 00:14:25.678
that i'm posted that i'm posting on
00:14:26.219 --> 00:14:28.100
instagram and tick tock and facebook and
00:14:28.120 --> 00:14:29.700
all that where i'm just talking into the
00:14:29.740 --> 00:14:31.461
phone i'm using chat gpt to like make
00:14:31.480 --> 00:14:34.623
a script i got a teleprompter app uh
00:14:34.663 --> 00:14:37.083
trying to make it look natural but it's
00:14:37.104 --> 00:14:39.105
like top of funnel and then even more
00:14:39.125 --> 00:14:40.664
and more more serious so like i'm just
00:14:40.684 --> 00:14:41.525
doing these videos on
00:14:42.534 --> 00:14:45.375
unaware so like what are the hooks about
00:14:45.417 --> 00:14:47.197
back pain and stiffness what are the
00:14:47.256 --> 00:14:49.558
what's the type of content and verbiage to
00:14:49.678 --> 00:14:51.980
speak on and then the call to action
00:14:52.039 --> 00:14:55.381
is like dm us the word back and
00:14:55.562 --> 00:14:57.241
we can discuss like the next potential
00:14:57.261 --> 00:14:58.942
best step for you so the call to
00:14:58.982 --> 00:15:01.144
action is like almost like inquire or
00:15:01.183 --> 00:15:03.946
learn more it's not we have this three
00:15:03.966 --> 00:15:05.826
hundred fifty dollar evaluation or a
00:15:05.886 --> 00:15:08.207
ninety seven dollar uh
00:15:09.177 --> 00:15:10.639
discounted offer evaluation.
00:15:10.678 --> 00:15:11.759
So does that make sense?
00:15:11.779 --> 00:15:16.624
Like it's using ads to take someone from
00:15:16.644 --> 00:15:19.105
a cold prospect down the different levels
00:15:19.166 --> 00:15:21.366
of awareness marketing to go from cold
00:15:21.408 --> 00:15:22.128
prospect to,
00:15:22.889 --> 00:15:24.230
I only wanna work with Concierge Pain
00:15:24.250 --> 00:15:24.549
Relief.
00:15:24.850 --> 00:15:28.273
So it's gonna take six to twelve ads
00:15:28.413 --> 00:15:30.094
for each person to see six to twelve
00:15:30.214 --> 00:15:32.576
ads over time to then call us and
00:15:32.615 --> 00:15:32.775
be like,
00:15:32.875 --> 00:15:34.157
I only wanna work with you guys.
00:15:34.498 --> 00:15:35.899
And the reason why it's funny is the
00:15:35.979 --> 00:15:37.059
agency that I signed up with,
00:15:38.032 --> 00:15:39.695
the guy Tucker is like, why us?
00:15:39.715 --> 00:15:40.076
Why me?
00:15:40.096 --> 00:15:41.017
Like, why now all that?
00:15:41.037 --> 00:15:42.259
And I'm like, well, yeah,
00:15:42.298 --> 00:15:45.365
because I saw six to twelve of your
00:15:45.485 --> 00:15:48.269
ads and I didn't I didn't book this
00:15:48.289 --> 00:15:48.649
call.
00:15:49.051 --> 00:15:50.232
So I had a call with him
00:15:51.653 --> 00:15:52.432
last week or whatever.
00:15:53.854 --> 00:15:54.234
And I go,
00:15:54.293 --> 00:15:55.695
I didn't book this call on the first
00:15:55.955 --> 00:15:57.296
ad that I saw on Instagram.
00:15:58.696 --> 00:16:01.197
It was probably somewhere between and he
00:16:01.216 --> 00:16:02.357
goes, what, like six to twelve,
00:16:02.398 --> 00:16:02.837
six to ten.
00:16:02.857 --> 00:16:03.238
I'm like, yeah,
00:16:03.278 --> 00:16:04.879
I was like at least six to eight
00:16:04.918 --> 00:16:05.519
or ten or whatever.
00:16:06.000 --> 00:16:06.860
I don't even remember.
00:16:06.960 --> 00:16:07.139
Right.
00:16:07.159 --> 00:16:09.581
So the point is the strategy works.
00:16:09.701 --> 00:16:10.822
And now that's what we're going to start
00:16:10.841 --> 00:16:12.702
implementing soon as we're working on it.
00:16:13.427 --> 00:16:13.989
That's it.
00:16:14.009 --> 00:16:15.090
There's the spectrum, right?
00:16:15.710 --> 00:16:18.231
We think we jump from attention to action,
00:16:18.572 --> 00:16:18.773
right?
00:16:19.092 --> 00:16:21.554
And I think you can if you're Teemu,
00:16:21.916 --> 00:16:22.176
right?
00:16:22.255 --> 00:16:23.996
You see the cool thing and it's twelve
00:16:24.037 --> 00:16:25.418
dollars and you're like, I'll buy it now.
00:16:25.678 --> 00:16:27.200
Teemu is not trying to earn your trust.
00:16:27.519 --> 00:16:27.921
In fact,
00:16:28.782 --> 00:16:30.623
Teemu burns more trust than anybody on the
00:16:30.663 --> 00:16:31.744
planet because then when that thing
00:16:31.783 --> 00:16:33.346
arrives, it's trash.
00:16:33.625 --> 00:16:34.767
But you got sold.
00:16:35.427 --> 00:16:36.628
You're selling something
00:16:37.509 --> 00:16:39.451
way more complex, way deeper.
00:16:40.273 --> 00:16:42.676
Why would we expect it to be attention
00:16:42.735 --> 00:16:43.336
to action?
00:16:43.397 --> 00:16:43.956
Of course,
00:16:43.996 --> 00:16:46.961
it's going to be attention to earned trust
00:16:47.081 --> 00:16:47.542
over time.
00:16:47.581 --> 00:16:49.303
I'm giving a talk at APTA Florida this
00:16:49.344 --> 00:16:49.744
weekend.
00:16:50.085 --> 00:16:51.527
This slide is on the deck,
00:16:51.907 --> 00:16:53.609
but I want to walk people through it.
00:16:55.250 --> 00:16:55.931
So first of all,
00:16:55.971 --> 00:16:57.892
you gotta send me the video link.
00:16:57.991 --> 00:16:58.751
Cause people are already,
00:16:58.792 --> 00:17:00.013
I'm already hearing people.
00:17:00.072 --> 00:17:01.993
I can hear people like Googling,
00:17:02.013 --> 00:17:03.134
trying to get that Jeff Miller,
00:17:03.433 --> 00:17:03.933
Jeff Miller.
00:17:03.953 --> 00:17:04.713
That was his name, Jeff Miller.
00:17:04.733 --> 00:17:05.354
Did you?
00:17:05.413 --> 00:17:05.555
Yeah.
00:17:05.575 --> 00:17:06.315
Did you find a Tony?
00:17:06.335 --> 00:17:08.315
You look like you were going over here.
00:17:08.414 --> 00:17:09.435
I'm looking for it.
00:17:09.756 --> 00:17:10.915
We'll share that in the show notes.
00:17:10.976 --> 00:17:12.017
Cause I'm smart enough to know.
00:17:12.057 --> 00:17:13.217
I want you to go down there and
00:17:13.277 --> 00:17:13.596
click it.
00:17:13.616 --> 00:17:14.317
Cause that's brilliant.
00:17:15.178 --> 00:17:16.137
I got like twelve minutes.
00:17:16.157 --> 00:17:17.238
I got to jump a little early.
00:17:17.499 --> 00:17:19.659
So I wanted to talk about something that
00:17:19.719 --> 00:17:23.240
we were teasing with on Monday,
00:17:23.320 --> 00:17:23.800
on Tuesday.
00:17:24.780 --> 00:17:27.002
David Ogilvy, often cited as like,
00:17:27.022 --> 00:17:27.303
you know,
00:17:27.343 --> 00:17:30.066
the father of modern advertising and
00:17:30.105 --> 00:17:31.707
copywriting, just like kind of a legend,
00:17:31.727 --> 00:17:32.607
like wrote the book.
00:17:33.588 --> 00:17:34.169
Tony was like,
00:17:35.029 --> 00:17:36.872
we can bring people back from the dead.
00:17:37.531 --> 00:17:38.853
Like, you know, that like great question,
00:17:38.873 --> 00:17:40.355
like who are the three people you'd have
00:17:40.414 --> 00:17:40.894
dinner with?
00:17:40.954 --> 00:17:41.174
Right.
00:17:41.576 --> 00:17:43.196
You can do that with Trashy BT now.
00:17:43.237 --> 00:17:43.616
You can be like,
00:17:43.696 --> 00:17:44.979
I'm going to dinner party with Sigmund
00:17:45.019 --> 00:17:47.961
Freud and Abraham Lincoln and Gandhi.
00:17:48.060 --> 00:17:49.722
And you could just have conversations
00:17:49.742 --> 00:17:50.002
like.
00:17:50.182 --> 00:17:51.983
I understand that this is not actually
00:17:52.044 --> 00:17:52.483
Gandhi,
00:17:52.884 --> 00:17:55.044
but you can sort of play with ideas.
00:17:55.324 --> 00:17:56.964
We are a step away from the holodeck,
00:17:57.305 --> 00:17:59.144
right, from Star Trek The Next Generation.
00:17:59.846 --> 00:18:01.086
So, Tony,
00:18:01.105 --> 00:18:03.326
we decided to write or rewrite a job
00:18:03.346 --> 00:18:05.547
description or two based on David Ogilvy.
00:18:05.767 --> 00:18:06.727
I sat down to do that,
00:18:06.767 --> 00:18:07.467
and for some reason,
00:18:07.607 --> 00:18:08.948
I just wasn't prompting it right.
00:18:09.897 --> 00:18:10.298
It wasn't,
00:18:10.417 --> 00:18:11.859
it was not sounding like what I thought
00:18:11.880 --> 00:18:12.559
David Ogilvy was.
00:18:12.881 --> 00:18:14.362
So instead of like arguing with the
00:18:14.382 --> 00:18:16.443
machine, I went the other way.
00:18:16.463 --> 00:18:17.724
I was like, Tony's gonna do this.
00:18:17.825 --> 00:18:19.546
Why am I trying to out Tony, Tony?
00:18:19.726 --> 00:18:20.186
Don't do that.
00:18:20.527 --> 00:18:21.567
I went a different direction.
00:18:22.509 --> 00:18:23.650
I picked a job description.
00:18:24.790 --> 00:18:25.490
I stripped out
00:18:26.392 --> 00:18:28.134
most of the identifying factors.
00:18:28.314 --> 00:18:29.193
Like I didn't want the name in there.
00:18:29.214 --> 00:18:30.095
I don't want to call people out,
00:18:30.115 --> 00:18:30.875
but I wanted it to be a real
00:18:30.915 --> 00:18:31.516
job description.
00:18:32.057 --> 00:18:32.897
And then what did you do?
00:18:32.938 --> 00:18:34.057
How did you Ogilvy this?
00:18:34.078 --> 00:18:35.559
Because I want you to share yours.
00:18:35.680 --> 00:18:36.780
I'm just going to do the script that
00:18:36.820 --> 00:18:38.481
I would use and then I'll share.
00:18:38.801 --> 00:18:40.703
But I think neither of them are right
00:18:40.723 --> 00:18:41.044
or wrong.
00:18:41.064 --> 00:18:41.684
They're just different.
00:18:42.361 --> 00:18:43.721
I actually completely forgot.
00:18:43.741 --> 00:18:45.383
So I did nothing.
00:18:45.843 --> 00:18:47.064
I'm completely unprepared.
00:18:47.124 --> 00:18:47.825
So you go ahead.
00:18:47.845 --> 00:18:48.265
All right.
00:18:48.305 --> 00:18:50.465
So what I did was I was arguing
00:18:50.486 --> 00:18:51.987
with this stupid thing and I was trying
00:18:52.027 --> 00:18:54.588
to get it to explain how Ogilvy would
00:18:54.608 --> 00:18:54.808
do it.
00:18:54.848 --> 00:18:56.069
And he was like, Chachi,
00:18:56.089 --> 00:18:57.391
but you kept giving me like the David
00:18:57.490 --> 00:18:58.612
Ogilvy, like lesson.
00:18:58.771 --> 00:18:59.031
I was like,
00:18:59.092 --> 00:19:00.272
I don't need you to teach me as
00:19:00.333 --> 00:19:00.873
David Ogilvy.
00:19:01.113 --> 00:19:02.213
I need you to work for me.
00:19:02.453 --> 00:19:03.275
And it wasn't doing it.
00:19:03.615 --> 00:19:04.736
And it's also seven o'clock in the
00:19:04.756 --> 00:19:04.955
morning.
00:19:04.996 --> 00:19:05.576
I was like, screw this.
00:19:05.655 --> 00:19:06.297
I'm done.
00:19:06.317 --> 00:19:08.538
So then I said, who's a modern day,
00:19:09.679 --> 00:19:10.980
really good teacher.
00:19:11.558 --> 00:19:12.980
Almost like the Airbnb guys we were
00:19:13.000 --> 00:19:13.961
talking about, which is like,
00:19:14.381 --> 00:19:16.082
instead of just being an ad reader,
00:19:17.423 --> 00:19:18.824
can I have a stake in the company?
00:19:18.903 --> 00:19:19.903
And then you don't pay me,
00:19:20.044 --> 00:19:20.904
I just want stake,
00:19:20.924 --> 00:19:21.924
and then I'll do all the ads for
00:19:21.965 --> 00:19:22.145
free.
00:19:22.385 --> 00:19:23.465
And the answer is Ryan Reynolds.
00:19:23.546 --> 00:19:25.007
Ryan Reynolds figured this out with Mint
00:19:25.047 --> 00:19:27.348
Mobile and Aviation Gin, and he's like,
00:19:27.788 --> 00:19:30.310
I'm good-looking and famous right now,
00:19:30.411 --> 00:19:31.090
but in a couple years,
00:19:31.131 --> 00:19:32.551
I might not be good-looking or famous.
00:19:32.912 --> 00:19:34.553
Let me cash in and own something,
00:19:34.573 --> 00:19:35.894
which I think is a brilliant move.
00:19:36.213 --> 00:19:36.654
So I said...
00:19:37.474 --> 00:19:39.376
Ryan Reynolds is very punchy,
00:19:40.076 --> 00:19:41.258
breaks the fourth wall.
00:19:41.278 --> 00:19:44.420
I don't even think Deadpool is a stretch
00:19:44.519 --> 00:19:45.300
as an actor for him.
00:19:45.361 --> 00:19:47.182
I think he is sort of Deadpool-y.
00:19:47.702 --> 00:19:49.663
So I said, how do you do this?
00:19:50.005 --> 00:19:51.465
And again, to reiterate,
00:19:51.486 --> 00:19:53.007
if you didn't listen to the Tuesday's
00:19:53.047 --> 00:19:53.507
episode,
00:19:53.867 --> 00:19:55.669
the idea is you don't want a thousand
00:19:55.689 --> 00:19:56.490
people to apply.
00:19:56.990 --> 00:19:59.172
No one in talent acquisition wants that.
00:19:59.251 --> 00:20:00.553
That's a pile of turds.
00:20:00.593 --> 00:20:02.854
You know most of them are wrong.
00:20:03.755 --> 00:20:05.875
You want to exclude people as quickly as
00:20:05.935 --> 00:20:06.336
possible.
00:20:06.395 --> 00:20:07.576
So I'm gonna read this ad.
00:20:08.736 --> 00:20:10.037
It's very specific too.
00:20:11.396 --> 00:20:13.998
It's a very niche type of PT in
00:20:14.038 --> 00:20:14.917
a very niche area.
00:20:15.097 --> 00:20:16.499
And I like that because if it works
00:20:16.558 --> 00:20:17.098
for this,
00:20:17.439 --> 00:20:18.499
why wouldn't it work for everything?
00:20:18.699 --> 00:20:19.298
I want the hard one.
00:20:19.499 --> 00:20:20.420
So here's my ad read.
00:20:21.740 --> 00:20:22.579
Give me Ryan Reynolds on.
00:20:23.381 --> 00:20:26.181
We're hiring a certified hand therapist in
00:20:26.221 --> 00:20:26.902
Alaska.
00:20:27.721 --> 00:20:29.582
That sentence just eliminated like,
00:20:29.761 --> 00:20:31.242
ninety-seven percent of LinkedIn.
00:20:32.184 --> 00:20:32.625
Perfect.
00:20:33.306 --> 00:20:34.686
Now that all the wrong people are gone,
00:20:35.047 --> 00:20:35.728
here's the job.
00:20:36.407 --> 00:20:39.190
This is a specialty hand and upper
00:20:39.250 --> 00:20:40.211
extremity practice.
00:20:40.590 --> 00:20:42.712
So if you've spent years becoming really
00:20:42.752 --> 00:20:43.554
good at hands,
00:20:44.114 --> 00:20:46.455
you actually get to do hands.
00:20:46.915 --> 00:20:47.977
Wild concept, I know.
00:20:48.297 --> 00:20:49.617
There's great pay.
00:20:50.159 --> 00:20:51.140
Actually, I hate that phrase.
00:20:51.319 --> 00:20:51.880
There's pay.
00:20:52.339 --> 00:20:53.601
There's also a sign-on bonus.
00:20:53.821 --> 00:20:54.821
There are benefits,
00:20:55.022 --> 00:20:56.824
continuing ed and leadership development.
00:20:56.864 --> 00:20:57.845
Listen, all that's in there.
00:20:58.669 --> 00:21:00.769
And the company is employee-owned,
00:21:01.490 --> 00:21:03.631
not the we're all owners here in a
00:21:03.711 --> 00:21:04.851
motivational poster sense.
00:21:05.171 --> 00:21:06.030
Actual ownership.
00:21:06.932 --> 00:21:07.971
Now, let's get to this.
00:21:08.031 --> 00:21:08.872
Yes, Alaska.
00:21:09.692 --> 00:21:11.292
We're not going to call it an exciting
00:21:11.353 --> 00:21:12.432
relocation opportunity.
00:21:12.732 --> 00:21:13.374
It's Alaska.
00:21:13.653 --> 00:21:14.933
For some people, that's a hard no.
00:21:15.193 --> 00:21:15.453
Good.
00:21:15.733 --> 00:21:17.275
This job isn't for some people.
00:21:17.595 --> 00:21:19.996
It's for the certified hand therapist who
00:21:20.036 --> 00:21:21.496
hears specialty practice,
00:21:21.816 --> 00:21:23.836
employee ownership, Alaska, and thinks,
00:21:23.957 --> 00:21:25.096
okay, keep talking.
00:21:25.517 --> 00:21:27.317
If that's you, click here.
00:21:28.645 --> 00:21:29.306
That's the ad.
00:21:29.807 --> 00:21:30.946
I wanted it to weed out.
00:21:31.106 --> 00:21:31.727
Ninety nine.
00:21:31.946 --> 00:21:33.028
Who's moving to Alaska?
00:21:33.048 --> 00:21:33.968
That's a hand therapist.
00:21:34.307 --> 00:21:34.548
Dude,
00:21:34.648 --> 00:21:36.489
you are looking for the needle in the
00:21:36.548 --> 00:21:37.450
largest haystack.
00:21:37.750 --> 00:21:39.570
But all you got to do is find
00:21:39.931 --> 00:21:41.030
one one.
00:21:42.071 --> 00:21:44.212
I think indeed ads are the wrong way
00:21:44.252 --> 00:21:44.712
to go.
00:21:44.853 --> 00:21:46.834
I mentioned this last last episode.
00:21:47.114 --> 00:21:48.434
I talked to some groups who were three
00:21:48.555 --> 00:21:50.556
X in their spend and getting thirty
00:21:50.596 --> 00:21:51.615
percent of their results.
00:21:52.096 --> 00:21:53.416
That is a race to the bottom.
00:21:53.557 --> 00:21:54.836
So that's how Ryan Reynolds would try to
00:21:54.876 --> 00:21:57.439
sell that job.
00:21:57.538 --> 00:21:58.239
Dave, what do you think?
00:22:00.463 --> 00:22:01.325
I like it.
00:22:01.404 --> 00:22:04.166
I even like it more when Jimmy reads
00:22:04.207 --> 00:22:04.307
it.
00:22:04.807 --> 00:22:08.549
I feel like my gut though,
00:22:09.191 --> 00:22:11.031
I don't want to be negative,
00:22:11.092 --> 00:22:15.455
but like to fill jobs in these like,
00:22:16.597 --> 00:22:16.917
I don't know,
00:22:16.938 --> 00:22:17.538
what do you want to call them?
00:22:17.578 --> 00:22:19.662
Like more obscure locations?
00:22:20.122 --> 00:22:22.064
I feel like your best bet is to
00:22:22.105 --> 00:22:24.267
do clinical rotations and have a pipeline
00:22:24.307 --> 00:22:28.551
of students who circulate through there.
00:22:29.353 --> 00:22:29.993
And then that,
00:22:30.094 --> 00:22:31.355
I believe that would be the long-term
00:22:31.394 --> 00:22:31.736
solution.
00:22:31.756 --> 00:22:33.057
Now this is kind of like a short-term
00:22:33.076 --> 00:22:33.458
solution,
00:22:33.478 --> 00:22:35.579
like posting it and then getting it out
00:22:35.619 --> 00:22:35.760
there.
00:22:36.221 --> 00:22:38.342
So I talked with a group, that group,
00:22:38.622 --> 00:22:39.442
they are doing that.
00:22:39.603 --> 00:22:40.403
That is though, I said,
00:22:40.683 --> 00:22:41.463
what works for you?
00:22:41.604 --> 00:22:42.484
And what have you tried that has it?
00:22:42.505 --> 00:22:43.944
And they go, student affiliations.
00:22:44.025 --> 00:22:44.506
I go, all right, well,
00:22:44.526 --> 00:22:45.326
why aren't you milking that?
00:22:45.365 --> 00:22:46.386
And they go,
00:22:46.527 --> 00:22:47.487
we can only get so many.
00:22:48.087 --> 00:22:50.749
And some of them like- Figure,
00:22:51.088 --> 00:22:51.690
respectfully,
00:22:52.170 --> 00:22:53.611
figure out how to accept more students.
00:22:54.330 --> 00:22:56.433
How can you possibly do instead of one,
00:22:56.473 --> 00:22:57.935
can you do two instead of two?
00:22:57.955 --> 00:22:58.576
Can you do four?
00:22:58.736 --> 00:23:00.077
Can you do like can you do like
00:23:00.097 --> 00:23:00.438
group?
00:23:00.458 --> 00:23:02.361
Can you have two clinical roles and then
00:23:02.441 --> 00:23:04.202
two like students that come into a
00:23:04.222 --> 00:23:06.025
rotation and they're doing more like admin
00:23:06.305 --> 00:23:07.507
business stuff if they're interested in
00:23:07.547 --> 00:23:08.548
private practice and business?
00:23:08.567 --> 00:23:11.391
Yeah, I would push that idea.
00:23:11.411 --> 00:23:11.830
Push it.
00:23:12.679 --> 00:23:15.342
Like I did years ago, I worked for,
00:23:16.042 --> 00:23:17.624
I think because Jimmy did pee briefly as
00:23:17.663 --> 00:23:17.865
well.
00:23:18.204 --> 00:23:19.747
I did a very short stint,
00:23:20.247 --> 00:23:23.089
ten something years ago at this outpatient
00:23:23.611 --> 00:23:25.292
pediatric sensory integration clinic.
00:23:25.752 --> 00:23:26.733
And they would have students from like
00:23:26.834 --> 00:23:27.375
NYU.
00:23:27.934 --> 00:23:31.138
And this this owner eventually sold and
00:23:31.159 --> 00:23:32.660
then became like a faculty member at one
00:23:32.680 --> 00:23:33.320
of these programs.
00:23:33.801 --> 00:23:34.722
And she would have.
00:23:35.143 --> 00:23:37.324
for dbt students at any given time like
00:23:37.624 --> 00:23:39.463
like minimal to no supervision like i'm
00:23:39.503 --> 00:23:41.305
not saying it was great or or right
00:23:41.365 --> 00:23:42.884
or whatever and like whatever the rules
00:23:42.944 --> 00:23:44.905
are but like how can they push it
00:23:45.066 --> 00:23:46.786
how can they have instead of one i
00:23:46.865 --> 00:23:48.507
don't disagree it'd be like can it be
00:23:48.547 --> 00:23:51.586
like group i don't disagree what i might
00:23:51.606 --> 00:23:53.327
do is yes and which is
00:23:54.522 --> 00:23:56.683
Asking a PT student to go to Alaska,
00:23:57.365 --> 00:23:57.884
two things.
00:23:58.204 --> 00:23:58.365
One,
00:23:58.786 --> 00:24:00.086
they're going to use it as a vacation
00:24:00.246 --> 00:24:00.886
and then dip.
00:24:01.307 --> 00:24:01.846
That's fine.
00:24:02.167 --> 00:24:03.788
But if you're saying if we get ten
00:24:03.848 --> 00:24:05.348
in here to eventually stay,
00:24:05.690 --> 00:24:07.130
your answer is get a hundred.
00:24:07.170 --> 00:24:07.971
How do we get a hundred in the
00:24:07.990 --> 00:24:08.671
next three years?
00:24:09.152 --> 00:24:10.192
I would say sweeten the deal.
00:24:10.251 --> 00:24:10.893
Free housing.
00:24:12.053 --> 00:24:13.452
Any objection the student might have,
00:24:13.492 --> 00:24:13.733
well,
00:24:14.034 --> 00:24:14.953
how am I going to find housing in
00:24:14.993 --> 00:24:16.693
Alaska or what am I going to do
00:24:16.713 --> 00:24:17.433
when I get there?
00:24:17.775 --> 00:24:19.634
You need to triple down on everything that
00:24:19.734 --> 00:24:21.015
isn't the job, right?
00:24:21.055 --> 00:24:22.036
Is that sort of what you're saying is
00:24:22.096 --> 00:24:24.115
sell everything that isn't the job?
00:24:24.496 --> 00:24:25.516
Because the job is going to be what
00:24:25.536 --> 00:24:28.116
the job is going to be.
00:24:28.136 --> 00:24:28.797
Tony, what do you think?
00:24:30.258 --> 00:24:32.337
You got to lead and own like the
00:24:32.377 --> 00:24:32.778
main part.
00:24:32.817 --> 00:24:33.718
I mean, for me,
00:24:33.798 --> 00:24:35.239
the biggest part is like, wow, like.
00:24:35.980 --> 00:24:36.862
That's a remote.
00:24:36.961 --> 00:24:38.142
It could be a remote location.
00:24:38.182 --> 00:24:39.784
So that you got to find people that
00:24:39.804 --> 00:24:40.364
are OK with that.
00:24:40.743 --> 00:24:42.945
That's a tough location and a very
00:24:42.986 --> 00:24:43.486
specific.
00:24:43.986 --> 00:24:44.186
I mean,
00:24:45.126 --> 00:24:47.028
this is this is world class sniper
00:24:47.068 --> 00:24:47.769
territory.
00:24:47.929 --> 00:24:48.229
Yes.
00:24:48.630 --> 00:24:49.670
And so you're not wrong.
00:24:49.851 --> 00:24:51.412
You got you got to go find Navy
00:24:51.451 --> 00:24:53.333
SEAL physical therapy candidates.
00:24:53.628 --> 00:24:55.609
But the idea is you don't go sniper,
00:24:55.730 --> 00:24:57.070
you don't go with a sniper task with
00:24:57.090 --> 00:24:57.651
a shotgun.
00:24:57.671 --> 00:24:59.652
And the shotgun is indeed, right?
00:24:59.672 --> 00:25:00.632
Like that's where I would say,
00:25:00.652 --> 00:25:02.093
because then the next question would be,
00:25:02.173 --> 00:25:02.593
all right, Jimmy,
00:25:02.613 --> 00:25:03.834
let's say we're going to use your video.
00:25:04.354 --> 00:25:06.295
How do we, where do we target that?
00:25:06.434 --> 00:25:08.935
Is it just Instagram or do we put
00:25:08.955 --> 00:25:09.896
it in California?
00:25:09.916 --> 00:25:10.037
Like,
00:25:10.057 --> 00:25:11.676
do we say the Pacific Northwest is a
00:25:11.798 --> 00:25:12.397
skip and a jump?
00:25:12.718 --> 00:25:13.117
Or do we say,
00:25:13.218 --> 00:25:15.278
let's go to Florida because where's the,
00:25:15.318 --> 00:25:17.660
where's the craziest different, if you,
00:25:17.759 --> 00:25:18.560
if you love Florida,
00:25:19.201 --> 00:25:20.382
You ever want to go get cold and
00:25:20.521 --> 00:25:21.241
look at bears?
00:25:21.383 --> 00:25:22.123
Like, I don't know.
00:25:22.702 --> 00:25:24.144
Tony, what do you think?
00:25:24.184 --> 00:25:24.964
Real quick before Tony.
00:25:25.164 --> 00:25:26.346
So they're looking for what?
00:25:26.385 --> 00:25:27.026
A CHT?
00:25:27.166 --> 00:25:27.807
A hand therapist?
00:25:28.928 --> 00:25:29.387
In Alaska.
00:25:29.448 --> 00:25:30.509
Okay.
00:25:30.568 --> 00:25:30.749
I know.
00:25:30.868 --> 00:25:31.348
I know Alaska.
00:25:32.109 --> 00:25:32.329
Okay.
00:25:33.431 --> 00:25:34.711
Also, you go on LinkedIn,
00:25:35.192 --> 00:25:37.213
whether it's the free version or the paid
00:25:37.253 --> 00:25:37.614
version.
00:25:37.653 --> 00:25:38.875
Paid version sucks anyway.
00:25:40.116 --> 00:25:40.257
Well,
00:25:40.497 --> 00:25:42.118
so I use Sales Navigator so I can
00:25:42.159 --> 00:25:43.960
send not almost unlimited in-mail
00:25:43.980 --> 00:25:45.382
messages, but like I can send a ton.
00:25:45.422 --> 00:25:46.823
I have like fifty to one hundred in
00:25:47.363 --> 00:25:47.864
any given time.
00:25:48.144 --> 00:25:49.105
I hardly ever get to zero.
00:25:49.724 --> 00:25:52.268
And then then it renews and reloads this
00:25:52.307 --> 00:25:52.807
practice.
00:25:52.948 --> 00:25:54.470
If they were also like I know they're
00:25:54.490 --> 00:25:56.832
serious, go on LinkedIn or Google,
00:25:56.991 --> 00:25:59.874
go on the Google machine and find every
00:26:00.674 --> 00:26:02.736
hand therapists in the country and try to
00:26:03.375 --> 00:26:06.096
dm them directly so either linkedin dm and
00:26:06.136 --> 00:26:07.397
maybe you got to pay for it because
00:26:07.417 --> 00:26:10.439
you get too many dms go uh and
00:26:10.598 --> 00:26:14.401
and either instagram facebook try to find
00:26:14.441 --> 00:26:16.080
a list of all this all the chcs
00:26:16.101 --> 00:26:17.481
or hand therapists in the country find
00:26:17.501 --> 00:26:19.343
their names and go on every social media
00:26:19.363 --> 00:26:21.364
platform and dm the the thing that i've
00:26:21.384 --> 00:26:23.183
said on this on this show a hundred
00:26:23.223 --> 00:26:25.605
times which is like hey we have this
00:26:25.644 --> 00:26:26.125
opportunity
00:26:27.006 --> 00:26:29.449
who might you know or you want to
00:26:29.469 --> 00:26:31.171
go direct and say i don't know if
00:26:31.211 --> 00:26:32.731
this is of interest to you but because
00:26:32.751 --> 00:26:34.914
you're a hand expert as well i wanted
00:26:34.954 --> 00:26:36.756
to run this across your table go to
00:26:36.777 --> 00:26:38.979
a hands con ed course company and say
00:26:39.098 --> 00:26:40.039
all right what do you got go to
00:26:40.140 --> 00:26:44.003
apta section on hands the handy people so
00:26:44.023 --> 00:26:45.705
you're saying put up a hand job
00:26:45.865 --> 00:26:46.326
description
00:26:47.951 --> 00:26:48.652
is what you're saying.
00:26:49.053 --> 00:26:51.233
A specific hand jobs.
00:26:51.693 --> 00:26:51.933
Okay.
00:26:52.354 --> 00:26:52.994
Tony, go ahead.
00:26:53.095 --> 00:26:54.474
Get Jimmy, get out of here.
00:26:54.494 --> 00:26:55.135
All right.
00:26:55.155 --> 00:26:55.836
I'll see you guys.
00:26:56.615 --> 00:26:58.116
Oh, you're going to leave on that note.
00:27:01.464 --> 00:27:05.047
All right, just to finish that,
00:27:05.067 --> 00:27:06.067
since he was asking.
00:27:06.987 --> 00:27:08.347
Yeah, I mean, I think it's awesome.
00:27:08.548 --> 00:27:09.347
I love the copy.
00:27:09.387 --> 00:27:10.489
The copy sounds great.
00:27:10.989 --> 00:27:12.329
My approach would be,
00:27:12.849 --> 00:27:15.230
I think every geography, every state,
00:27:15.330 --> 00:27:17.332
every locale has a culture.
00:27:17.951 --> 00:27:18.892
Dave's in New York.
00:27:20.173 --> 00:27:21.614
There is a vibe,
00:27:21.653 --> 00:27:24.474
a culture to where you are that's probably
00:27:24.515 --> 00:27:26.736
very different than Ohio Midwest.
00:27:27.316 --> 00:27:29.537
we know people from Alaska we employed a
00:27:29.596 --> 00:27:32.618
guy from Alaska he went back to Alaska
00:27:32.659 --> 00:27:34.619
like there's something that draws people
00:27:34.660 --> 00:27:37.921
there and I would play on that culture
00:27:38.000 --> 00:27:41.863
that that uniqueness to it whether it's in
00:27:41.942 --> 00:27:45.184
social media or ads or whatever I would
00:27:45.244 --> 00:27:48.246
embody and the person who's sitting in
00:27:48.465 --> 00:27:49.626
Florida somewhere
00:27:50.599 --> 00:27:52.201
They're going to come across that content
00:27:52.280 --> 00:27:53.781
and be like, yeah, that sounds amazing.
00:27:54.501 --> 00:27:56.563
And they're going to be drawn into it
00:27:56.623 --> 00:27:58.545
because it's Alaska and because of the
00:27:58.585 --> 00:28:00.806
weirdness of Alaska, the uniqueness.
00:28:01.605 --> 00:28:03.928
You take planes more than you take cars,
00:28:03.968 --> 00:28:04.288
you know,
00:28:04.347 --> 00:28:06.348
like they're just things that are there.
00:28:08.630 --> 00:28:10.050
I want to switch topics just a little
00:28:10.070 --> 00:28:10.290
bit.
00:28:10.790 --> 00:28:12.652
I shared this on the chat.
00:28:12.711 --> 00:28:15.273
I'm going to pull up a picture.
00:28:15.314 --> 00:28:16.654
Did you see this at all, Dave,
00:28:16.694 --> 00:28:18.736
the WNBA grandma?
00:28:20.393 --> 00:28:21.094
Nope.
00:28:21.114 --> 00:28:21.233
Nope.
00:28:21.253 --> 00:28:21.433
Okay.
00:28:21.473 --> 00:28:22.775
So, so for people who are watching,
00:28:22.894 --> 00:28:25.636
this is a, an Instagram, I don't know,
00:28:25.757 --> 00:28:26.597
channel page.
00:28:27.298 --> 00:28:28.739
Um, and it's a woman.
00:28:29.180 --> 00:28:29.839
She says,
00:28:29.920 --> 00:28:33.282
I think she said she's and she's working
00:28:33.303 --> 00:28:37.605
to become an MBA or WNBA athlete.
00:28:38.346 --> 00:28:40.186
And so I'm looking at these videos.
00:28:40.247 --> 00:28:42.307
I saw the first one and I've seen
00:28:42.387 --> 00:28:44.108
a couple versions of this.
00:28:44.148 --> 00:28:46.851
Like there's a kid who who wants to
00:28:46.871 --> 00:28:49.132
make the varsity basketball team and he
00:28:49.152 --> 00:28:50.553
can't even shoot a basketball.
00:28:51.292 --> 00:28:53.153
There's just different versions of this.
00:28:53.193 --> 00:28:54.095
So I saw this one.
00:28:54.134 --> 00:28:54.494
I was like,
00:28:54.934 --> 00:28:56.375
there's something different about this.
00:28:56.695 --> 00:28:58.196
I can't put my finger on it.
00:28:59.297 --> 00:29:01.858
The views are decent.
00:29:02.818 --> 00:29:05.520
There's fifty eight posts on this account.
00:29:06.428 --> 00:29:08.169
They're only following two people.
00:29:08.769 --> 00:29:11.309
This is clearly not this woman's account.
00:29:11.529 --> 00:29:11.750
Like,
00:29:11.790 --> 00:29:14.031
immediately you realize this is not this
00:29:14.132 --> 00:29:15.571
eighty-eight year old woman's account.
00:29:16.212 --> 00:29:18.354
Most of these videos are her doing
00:29:18.673 --> 00:29:19.914
basketball drills,
00:29:20.174 --> 00:29:21.875
going into basketball shooting
00:29:21.934 --> 00:29:23.496
competitions, doing things.
00:29:23.516 --> 00:29:24.596
And
00:29:25.443 --> 00:29:26.443
They're all voiceover.
00:29:26.684 --> 00:29:28.664
I'm not even positive it's her actual
00:29:28.724 --> 00:29:30.685
voice, but they're really well done.
00:29:31.105 --> 00:29:32.426
They're great little videos.
00:29:32.967 --> 00:29:34.186
So finally,
00:29:34.468 --> 00:29:35.968
this morning I went back and I was
00:29:36.028 --> 00:29:36.528
like, all right,
00:29:36.548 --> 00:29:37.669
I'm going to scroll all the way to
00:29:37.689 --> 00:29:39.048
the back to the beginning.
00:29:39.388 --> 00:29:41.269
This was the screenshot that I shared
00:29:41.329 --> 00:29:41.990
originally.
00:29:43.570 --> 00:29:44.471
Pull it back up here.
00:29:45.152 --> 00:29:46.392
I don't know where day one is.
00:29:46.412 --> 00:29:47.833
It's kind of interesting that there's no
00:29:47.893 --> 00:29:48.492
day one.
00:29:49.153 --> 00:29:51.453
But what I came to realize as I
00:29:51.513 --> 00:29:53.394
scroll through these videos is
00:29:54.772 --> 00:29:57.054
This guy in the bottom center,
00:29:58.214 --> 00:30:00.276
I believe that's his grandma.
00:30:01.017 --> 00:30:04.699
He and another guy started this business
00:30:04.739 --> 00:30:06.299
for athletic wear.
00:30:06.359 --> 00:30:09.461
They want to break into, you know, genius,
00:30:09.582 --> 00:30:10.442
genius.
00:30:10.803 --> 00:30:12.943
I don't know if you remember and one.
00:30:13.084 --> 00:30:15.465
And when they were trying to compete with
00:30:15.865 --> 00:30:17.807
Nike and under the refrigerator.
00:30:18.346 --> 00:30:18.928
Absolutely.
00:30:20.108 --> 00:30:21.192
So what these guys,
00:30:21.432 --> 00:30:22.715
and now I'm speculating,
00:30:22.776 --> 00:30:24.961
but I believe what these guys have done
00:30:25.891 --> 00:30:27.571
they created this account they know this
00:30:27.632 --> 00:30:29.212
account is going to do amazing i mean
00:30:29.452 --> 00:30:32.134
it's at twenty five thousand followers i
00:30:32.193 --> 00:30:33.855
like to bookmark accounts like this
00:30:33.875 --> 00:30:36.115
because i follow the journey as they grow
00:30:36.296 --> 00:30:39.376
i remember alex hermosi when he had two
00:30:39.416 --> 00:30:42.898
thousand followers on youtube and now he's
00:30:43.078 --> 00:30:45.759
over you know several million um but it
00:30:45.779 --> 00:30:47.500
was the same thing like i found his
00:30:47.560 --> 00:30:50.522
page i i started to follow i knew
00:30:50.583 --> 00:30:52.403
he was going to do something really great
00:30:52.463 --> 00:30:53.763
even though i had never heard of him
00:30:53.784 --> 00:30:54.744
before in my life
00:30:55.509 --> 00:30:58.010
this will be an interesting account but
00:30:58.050 --> 00:30:59.352
like this is the kind of thing that
00:30:59.372 --> 00:31:01.913
we talk about all the time nobody wants
00:31:01.933 --> 00:31:03.935
to hear from two young guys selling
00:31:03.996 --> 00:31:07.178
apparel it's just boring but you get the
00:31:07.219 --> 00:31:09.721
grandma who wants to try out for the
00:31:10.040 --> 00:31:12.303
wmba and you follow her journey and you
00:31:12.363 --> 00:31:14.223
get to know her and you listen to
00:31:14.284 --> 00:31:16.945
her and you build a relationship with her
00:31:17.646 --> 00:31:20.189
i guarantee you've shared some patient
00:31:20.209 --> 00:31:22.009
videos i share a ton of patient videos
00:31:22.830 --> 00:31:24.951
Every single one of us out there has
00:31:24.991 --> 00:31:25.832
that patient.
00:31:26.673 --> 00:31:27.413
Super cute,
00:31:28.213 --> 00:31:30.595
very like magnetic personality.
00:31:31.214 --> 00:31:32.414
You can put them on camera.
00:31:32.435 --> 00:31:33.655
They're not going to go seek out the
00:31:33.675 --> 00:31:34.135
camera.
00:31:34.576 --> 00:31:36.676
Everybody loves that little lady,
00:31:36.717 --> 00:31:37.458
that little man.
00:31:38.848 --> 00:31:40.650
and this is where we would build an
00:31:40.710 --> 00:31:43.291
account to a million followers in less
00:31:43.311 --> 00:31:46.375
than a year just because our patient is
00:31:46.474 --> 00:31:49.217
so personable and and exciting to watch
00:31:50.257 --> 00:31:52.078
and we take them through this journey you
00:31:52.118 --> 00:31:54.240
know maybe it's not basketball maybe it's
00:31:54.721 --> 00:31:57.382
grandpa who's gonna go hike the grand
00:31:57.422 --> 00:32:01.625
canyon or or whatever it may be what
00:32:01.685 --> 00:32:02.685
are you thinking about that i i
00:32:06.569 --> 00:32:07.651
I feel like you've done this a little
00:32:07.671 --> 00:32:10.813
bit where you've made some of the clients
00:32:10.932 --> 00:32:12.653
almost like a mini...
00:32:12.673 --> 00:32:14.674
I don't want to say like a celebrity.
00:32:15.015 --> 00:32:16.296
You put them in the spotlight, right?
00:32:16.336 --> 00:32:16.935
Yeah.
00:32:17.336 --> 00:32:18.217
Even though your clients...
00:32:19.498 --> 00:32:22.019
So there's the entertainment side,
00:32:22.419 --> 00:32:26.020
like when you had the older guy with
00:32:26.060 --> 00:32:26.182
the...
00:32:27.363 --> 00:32:29.243
the joke books and that type of stuff.
00:32:29.864 --> 00:32:30.344
Yeah.
00:32:30.364 --> 00:32:31.703
I don't, I don't know.
00:32:32.044 --> 00:32:35.526
Have you done any of the like storyline
00:32:35.586 --> 00:32:37.465
type stuff of like progression for clients
00:32:37.486 --> 00:32:39.207
where you also put the same type of
00:32:39.227 --> 00:32:39.807
spotlight on them,
00:32:40.186 --> 00:32:41.847
but it's more from like a progress
00:32:41.887 --> 00:32:42.728
clinical side.
00:32:43.428 --> 00:32:44.888
Maybe you've done it with like getting up
00:32:44.929 --> 00:32:47.048
from the ground or using like that floor
00:32:47.068 --> 00:32:48.170
to, you know,
00:32:48.190 --> 00:32:49.549
get off the floor chair or whatever.
00:32:49.589 --> 00:32:50.230
But have you,
00:32:50.490 --> 00:32:51.111
have you done some of that?
00:32:51.131 --> 00:32:52.351
If you have, I might've missed it.
00:32:52.711 --> 00:32:53.451
I haven't done it.
00:32:53.531 --> 00:32:55.313
No, I've always talked about it.
00:32:55.393 --> 00:32:56.354
I've always wanted to.
00:32:56.394 --> 00:32:57.994
I think there's huge value in that.
00:32:58.055 --> 00:32:59.336
We get patients, you know,
00:32:59.536 --> 00:33:01.416
twenty four hours post-op from a total
00:33:01.436 --> 00:33:04.298
knee replacement through discharge.
00:33:05.700 --> 00:33:07.141
And I always say, like,
00:33:07.260 --> 00:33:08.501
I'm going to do that.
00:33:09.042 --> 00:33:09.923
But like most of us,
00:33:09.962 --> 00:33:11.023
I get busy in the clinic.
00:33:11.084 --> 00:33:12.625
I get busy with other things and I've
00:33:12.704 --> 00:33:14.425
never really put it together.
00:33:14.967 --> 00:33:15.366
But yeah,
00:33:15.426 --> 00:33:18.249
I think that's a brilliant idea for a
00:33:18.388 --> 00:33:21.971
series within what the channel provides.
00:33:22.531 --> 00:33:22.912
You know,
00:33:22.991 --> 00:33:24.933
so you could still do the one offs,
00:33:24.953 --> 00:33:26.335
you could still do the other stuff,
00:33:26.355 --> 00:33:28.938
but then you develop a series that a
00:33:28.998 --> 00:33:31.799
viewer starts to come back to and follow
00:33:31.859 --> 00:33:34.942
and watch the journey and relate to in
00:33:34.982 --> 00:33:36.825
that way.
00:33:36.924 --> 00:33:37.925
I wish I would do it.
00:33:38.566 --> 00:33:39.946
There are things that I know I should
00:33:39.987 --> 00:33:40.126
do.
00:33:40.228 --> 00:33:40.968
I want to do that.
00:33:41.008 --> 00:33:42.449
I just don't know how to get myself
00:33:42.489 --> 00:33:42.910
to do it.
00:33:43.069 --> 00:33:44.050
That's one of those things.
00:33:44.070 --> 00:33:47.534
Got it.
00:33:49.685 --> 00:33:52.827
i have seen other practices do it where
00:33:52.847 --> 00:33:55.229
it's kind of just um part of their
00:33:55.929 --> 00:33:57.990
different videos but i'm trying to think
00:33:58.029 --> 00:33:59.990
of any physical therapy practice where
00:34:00.451 --> 00:34:03.192
they have recurring and uh progression of
00:34:03.212 --> 00:34:04.894
videos of someone and they they're
00:34:04.913 --> 00:34:06.755
mentioning their name you know bob or john
00:34:06.815 --> 00:34:09.335
or mary or whatever um where they're
00:34:09.356 --> 00:34:10.757
making them kind of like a
00:34:12.983 --> 00:34:13.704
they're the focus,
00:34:13.744 --> 00:34:16.005
they're the spotlight and that they're
00:34:16.146 --> 00:34:18.106
trying to build them up like a mini
00:34:18.146 --> 00:34:18.606
celebrity.
00:34:19.246 --> 00:34:20.527
The thing that you showed of like the
00:34:20.547 --> 00:34:21.869
grandma with the basketball, like,
00:34:22.880 --> 00:34:25.161
that looks like the whole account is meant
00:34:25.181 --> 00:34:28.222
to be just the grandma trying to,
00:34:28.242 --> 00:34:29.663
you know, get better with basketball.
00:34:30.123 --> 00:34:31.023
Yeah.
00:34:31.083 --> 00:34:31.764
Which is genius.
00:34:31.804 --> 00:34:33.485
So most, most physical therapy practices,
00:34:33.505 --> 00:34:34.105
it's like they have their,
00:34:34.244 --> 00:34:35.905
like me and you, like, especially me,
00:34:35.925 --> 00:34:36.385
like we,
00:34:36.445 --> 00:34:38.146
we have our main account and then
00:34:38.186 --> 00:34:39.786
sometimes it's me and sometimes it's like
00:34:39.847 --> 00:34:41.387
one of my therapists and sometimes it's
00:34:41.427 --> 00:34:42.807
like one of our clients.
00:34:43.568 --> 00:34:44.648
Um, so yeah,
00:34:45.588 --> 00:34:45.748
I mean,
00:34:45.768 --> 00:34:47.050
it would kind of be extra work to
00:34:47.110 --> 00:34:49.873
like, I could have an account.
00:34:49.893 --> 00:34:50.014
Like,
00:34:50.114 --> 00:34:52.197
let's say I had a client that had
00:34:52.237 --> 00:34:53.639
made great progress.
00:34:54.059 --> 00:34:55.300
We tracked some videos over time.
00:34:55.320 --> 00:34:56.422
We had them like in our phone,
00:34:56.443 --> 00:34:57.844
like the way you have like a ton
00:34:57.864 --> 00:34:58.764
of videos in your phone.
00:34:59.875 --> 00:35:01.155
Would it make sense to then have a
00:35:01.275 --> 00:35:05.739
new account like for, you know, Mr.
00:35:05.778 --> 00:35:08.782
Bob Total Therapy Solutions and like in
00:35:08.802 --> 00:35:10.222
the link of the bio is like to
00:35:10.242 --> 00:35:11.164
your website or whatever.
00:35:11.983 --> 00:35:14.806
But the whole account would be like the
00:35:14.826 --> 00:35:16.327
grandma playing basketball that would link
00:35:16.347 --> 00:35:18.188
back to that company that's,
00:35:18.268 --> 00:35:19.969
would you say like selling sports apparel
00:35:20.010 --> 00:35:20.349
or whatever?
00:35:20.369 --> 00:35:21.670
Yeah, yeah.
00:35:21.791 --> 00:35:23.733
I think there's, you could do it.
00:35:23.972 --> 00:35:24.673
Absolutely.
00:35:25.014 --> 00:35:27.034
I think there's value in that.
00:35:27.876 --> 00:35:29.938
but now you start moving further and
00:35:29.958 --> 00:35:31.739
further away from all right are you a
00:35:31.780 --> 00:35:33.842
physical therapist or are you media do you
00:35:33.862 --> 00:35:36.224
have a team together you know gary vee
00:35:36.244 --> 00:35:37.826
and alex and all these guys are putting
00:35:37.885 --> 00:35:39.827
out hundreds of pieces of content a day
00:35:40.547 --> 00:35:42.730
i'm struggling to hit twenty pieces of
00:35:42.791 --> 00:35:44.692
content a day um
00:35:45.655 --> 00:35:48.036
if you don't have that i do think
00:35:48.096 --> 00:35:50.396
the channels the social media platforms
00:35:50.956 --> 00:35:52.958
they're making it available so that you
00:35:53.018 --> 00:35:54.737
don't have to have different channels if
00:35:54.757 --> 00:35:56.518
you came to me like ten years ago
00:35:56.539 --> 00:35:57.960
i'd be like a hundred percent different
00:35:57.980 --> 00:36:01.221
channels do not pollute one channel with
00:36:01.420 --> 00:36:04.702
posting from another you know focus now
00:36:04.862 --> 00:36:06.682
youtube has um
00:36:07.603 --> 00:36:09.403
They have a heading inside their analytics
00:36:09.844 --> 00:36:10.505
platform.
00:36:10.985 --> 00:36:12.586
I think it's called shows.
00:36:12.847 --> 00:36:13.967
I think it's called shows.
00:36:15.208 --> 00:36:17.650
Other Facebook and Instagram,
00:36:17.690 --> 00:36:18.911
I think they have series,
00:36:18.931 --> 00:36:20.632
which is kind of like playlists.
00:36:21.072 --> 00:36:24.335
So each of these platforms is trying to
00:36:24.536 --> 00:36:26.177
turn you into a network.
00:36:26.637 --> 00:36:28.579
CBS, NBC, Fox,
00:36:28.978 --> 00:36:30.460
they want you to have shows.
00:36:30.501 --> 00:36:32.501
Those shows are on a specific topic so
00:36:32.521 --> 00:36:34.684
you don't have to break out to create
00:36:34.704 --> 00:36:35.824
a new channel anymore.
00:36:36.445 --> 00:36:38.786
now you would put that content under that
00:36:39.385 --> 00:36:41.686
category within the platform itself.
00:36:43.407 --> 00:36:44.367
But I think for us,
00:36:44.387 --> 00:36:46.288
for PT clinicians in general,
00:36:46.967 --> 00:36:49.648
I think we totally could have buckets,
00:36:49.688 --> 00:36:50.548
content buckets.
00:36:50.588 --> 00:36:52.630
And that's the thing ChatGPT has developed
00:36:52.670 --> 00:36:53.090
for me,
00:36:53.590 --> 00:36:55.771
where maybe you have an anatomy bucket,
00:36:56.150 --> 00:36:57.811
where every day you're going to post
00:36:57.831 --> 00:36:59.711
something related to an anatomy
00:36:59.911 --> 00:37:02.132
illustration, image, example.
00:37:02.873 --> 00:37:05.175
and then you have a success bucket.
00:37:05.235 --> 00:37:07.338
So you show that patient who's had some
00:37:07.418 --> 00:37:09.362
breakthrough and some great success.
00:37:10.422 --> 00:37:12.746
And if you have ten buckets and every
00:37:12.786 --> 00:37:14.889
day you're putting something in out of one
00:37:14.909 --> 00:37:17.052
of those buckets on your platform,
00:37:18.032 --> 00:37:20.355
You basically just run through that
00:37:20.394 --> 00:37:21.016
framework.
00:37:21.115 --> 00:37:24.019
That's what I'm working on to get me
00:37:24.059 --> 00:37:25.561
to ten reels.
00:37:25.581 --> 00:37:29.047
I think it's like eight photos and two
00:37:29.086 --> 00:37:29.788
text posts,
00:37:30.489 --> 00:37:32.271
but they all come out of these content
00:37:32.311 --> 00:37:33.652
buckets that I just follow.
00:37:33.913 --> 00:37:34.974
So I don't have to think about it
00:37:35.014 --> 00:37:35.335
anymore.
00:37:37.610 --> 00:37:39.052
And that probably makes it a lot easier
00:37:39.092 --> 00:37:41.353
for you to then repeatedly do it, right?
00:37:41.373 --> 00:37:42.474
Because you got to the point where like
00:37:42.494 --> 00:37:43.713
you had to do some of that planning
00:37:43.733 --> 00:37:44.514
and thinking up front,
00:37:44.534 --> 00:37:45.994
but then eventually you just like,
00:37:46.815 --> 00:37:48.416
for me now, and I'm sure for you,
00:37:48.436 --> 00:37:50.056
it's just like your brain is just almost
00:37:50.137 --> 00:37:52.398
on like autopilot when you have the
00:37:52.418 --> 00:37:52.719
videos.
00:37:52.798 --> 00:37:53.559
And now it's just like,
00:37:53.898 --> 00:37:54.340
I just have to,
00:37:54.980 --> 00:37:56.121
grab them, upload them,
00:37:56.641 --> 00:37:57.864
make sure it uploads properly,
00:37:58.405 --> 00:38:00.467
maybe a quick description, caption,
00:38:00.487 --> 00:38:01.849
whatever, but then it's out there.
00:38:01.889 --> 00:38:03.331
So it's like a little bit of thinking
00:38:03.351 --> 00:38:04.032
and planning up front,
00:38:04.052 --> 00:38:06.376
but then eventually it's like less mental
00:38:06.416 --> 00:38:06.596
load.
00:38:06.635 --> 00:38:08.639
It's more of just like manually posting
00:38:08.659 --> 00:38:10.981
them or using some other tool or whatever
00:38:11.222 --> 00:38:11.722
to post it.
00:38:12.318 --> 00:38:13.018
Which honestly,
00:38:13.097 --> 00:38:15.039
isn't that what we've done as clinicians,
00:38:15.398 --> 00:38:16.699
like in a good way?
00:38:17.340 --> 00:38:18.880
You know, I was thinking yesterday,
00:38:18.940 --> 00:38:19.981
so I don't know.
00:38:20.041 --> 00:38:21.081
I don't think you were on the show
00:38:21.121 --> 00:38:21.621
the other day.
00:38:21.840 --> 00:38:22.822
I took a student.
00:38:22.942 --> 00:38:25.021
I haven't had a student for like ten
00:38:25.061 --> 00:38:25.322
years.
00:38:25.382 --> 00:38:26.603
I don't think I've had a student since
00:38:26.643 --> 00:38:27.342
before COVID.
00:38:28.302 --> 00:38:29.503
It's a high school student,
00:38:29.583 --> 00:38:30.963
not a DPT student.
00:38:31.003 --> 00:38:34.626
She's thinking about PT versus orthopedic
00:38:34.666 --> 00:38:35.005
surgery.
00:38:35.976 --> 00:38:37.496
And so yesterday, you know,
00:38:37.876 --> 00:38:38.978
when I've got this student,
00:38:39.358 --> 00:38:41.179
I can't control myself.
00:38:41.239 --> 00:38:42.860
I feel like I have to educate,
00:38:42.880 --> 00:38:43.722
I have to inform,
00:38:43.742 --> 00:38:45.543
I have to let them know what I'm
00:38:45.583 --> 00:38:47.023
thinking, why I'm thinking this.
00:38:47.525 --> 00:38:49.565
So at the two o'clock spot on my
00:38:49.626 --> 00:38:51.608
schedule, I had two patients, both female,
00:38:52.248 --> 00:38:53.248
both low back pain,
00:38:53.750 --> 00:38:56.672
but completely polar opposite contacts.
00:38:56.731 --> 00:38:58.653
Like one had spinal stenosis.
00:38:59.074 --> 00:39:00.635
She couldn't stand for very long.
00:39:00.695 --> 00:39:02.717
Soon as she sits, the symptoms turn off.
00:39:03.077 --> 00:39:04.619
The other one had a disc issue,
00:39:05.039 --> 00:39:05.860
couldn't sit.
00:39:06.161 --> 00:39:08.023
The longer she stood, the better she did.
00:39:08.063 --> 00:39:09.623
You know, one response to flexion,
00:39:09.764 --> 00:39:11.166
one response to extension,
00:39:11.226 --> 00:39:15.530
both of them classic examples of the
00:39:15.570 --> 00:39:16.190
condition.
00:39:17.130 --> 00:39:19.672
but completely polar opposite but both
00:39:19.753 --> 00:39:21.853
have low back pain and so it gives
00:39:21.893 --> 00:39:23.474
me a chance to talk to this student
00:39:23.514 --> 00:39:25.996
kind of like explain look we do different
00:39:26.016 --> 00:39:28.998
things same kind of complaint but we
00:39:29.018 --> 00:39:32.440
approach it differently and for me and and
00:39:32.480 --> 00:39:34.461
for you and for so many people watching
00:39:34.501 --> 00:39:34.762
this
00:39:35.938 --> 00:39:36.119
You know,
00:39:36.360 --> 00:39:38.041
once you make kind of the general
00:39:38.081 --> 00:39:39.023
diagnosis,
00:39:39.523 --> 00:39:41.626
you do just kind of fall into autopilot.
00:39:42.106 --> 00:39:44.268
I feel myself saying the things that I
00:39:44.309 --> 00:39:46.391
say to a person with classic spinal
00:39:46.431 --> 00:39:47.052
stenosis.
00:39:47.112 --> 00:39:48.954
I feel myself doing the things that you
00:39:48.994 --> 00:39:50.918
do with a person with classic spinal
00:39:50.938 --> 00:39:51.498
stenosis.
00:39:53.380 --> 00:39:55.681
um the mental load is decreased because
00:39:55.701 --> 00:39:58.262
we've done it thousands of times thousands
00:39:58.302 --> 00:40:00.704
of reps you get up to the plate
00:40:01.143 --> 00:40:03.264
you're watching the pitcher you see the
00:40:03.284 --> 00:40:05.487
pitch coming this is where i always talk
00:40:05.527 --> 00:40:07.847
about baseball i'm like i understand
00:40:07.887 --> 00:40:10.650
reaction time and how fast that pitch is
00:40:10.710 --> 00:40:13.431
coming and how how little time you have
00:40:13.471 --> 00:40:15.472
to make the decision on swinging or don't
00:40:15.512 --> 00:40:17.574
swing but i really think there are
00:40:17.713 --> 00:40:20.454
elements subconsciously that you as the
00:40:20.474 --> 00:40:20.856
batter
00:40:21.900 --> 00:40:24.621
already you're thinking about when you
00:40:24.661 --> 00:40:26.402
just, you know who the pitcher is,
00:40:26.443 --> 00:40:27.784
you know how they're standing,
00:40:27.824 --> 00:40:30.365
you see what they're doing before the ball
00:40:30.505 --> 00:40:32.146
ever comes into view,
00:40:32.827 --> 00:40:34.708
you already kind of start to have an
00:40:34.809 --> 00:40:36.110
idea of what's gonna happen.
00:40:36.889 --> 00:40:38.990
And so it's the same with this,
00:40:39.072 --> 00:40:40.231
it's the same in therapy,
00:40:40.271 --> 00:40:41.512
it's the same in media,
00:40:41.552 --> 00:40:44.155
it's the same in advertising and marketing
00:40:44.195 --> 00:40:45.135
and all of that stuff.
00:40:45.255 --> 00:40:46.295
Once you have the reps,
00:40:46.315 --> 00:40:49.458
it doesn't take that much more thought to
00:40:49.619 --> 00:40:50.119
execute.
00:40:52.507 --> 00:40:54.289
It takes some challenge and effort and
00:40:54.369 --> 00:40:57.831
reps and sometimes trial and error to do
00:40:57.871 --> 00:41:00.775
all that physical effort or mental effort
00:41:00.815 --> 00:41:02.056
on the front end to then get to
00:41:02.097 --> 00:41:04.679
the point where the decision-making
00:41:04.739 --> 00:41:08.402
process later becomes like second nature.
00:41:09.284 --> 00:41:11.385
Yeah, but eventually it does.
00:41:11.447 --> 00:41:14.409
Like when I was competing in martial arts,
00:41:15.005 --> 00:41:17.047
I wasn't sitting there thinking like,
00:41:17.447 --> 00:41:18.527
this is what I'm gonna do.
00:41:18.547 --> 00:41:19.427
And if he does this,
00:41:19.467 --> 00:41:20.068
I'm gonna do that.
00:41:20.088 --> 00:41:21.048
You just respond.
00:41:21.349 --> 00:41:24.130
It's like innate because it happens so
00:41:24.210 --> 00:41:24.791
quickly.
00:41:25.371 --> 00:41:26.851
And that's what makes a professional
00:41:26.952 --> 00:41:29.393
athlete make it look so easy.
00:41:30.293 --> 00:41:31.413
Because the thought's gone.
00:41:32.233 --> 00:41:34.014
And I think that's where a lot of
00:41:34.074 --> 00:41:34.353
us now,
00:41:34.893 --> 00:41:36.994
I think it gets a negative connotation in
00:41:37.034 --> 00:41:37.514
PT.
00:41:38.114 --> 00:41:40.155
I shared that statement years ago where I
00:41:40.175 --> 00:41:40.514
was like,
00:41:40.875 --> 00:41:42.195
you shouldn't be thinking about
00:41:42.295 --> 00:41:43.115
documentation.
00:41:43.175 --> 00:41:44.775
Documentation should just come out.
00:41:44.835 --> 00:41:45.536
It just happens.
00:41:46.076 --> 00:41:47.817
You shouldn't be thinking about a lot of
00:41:47.836 --> 00:41:49.757
the things we do with a patient because
00:41:49.777 --> 00:41:51.717
you've done this thousands of times.
00:41:52.277 --> 00:41:54.057
And of course, that turned into, oh,
00:41:54.137 --> 00:41:55.117
you're not, you know,
00:41:55.657 --> 00:41:57.617
it doesn't require skill and you're not
00:41:57.759 --> 00:41:59.858
using your knowledge or whatever.
00:42:01.817 --> 00:42:03.978
uh anyway what else has been on your
00:42:04.018 --> 00:42:09.701
mind lately um other than the meta ads
00:42:10.420 --> 00:42:14.402
um our our virtual assistant uh louise our
00:42:14.443 --> 00:42:16.824
who a patient client facing we call our
00:42:16.864 --> 00:42:19.204
care coordinator but it's just our virtual
00:42:19.224 --> 00:42:21.244
assistant in costa rica he's three weeks
00:42:21.364 --> 00:42:24.827
in or four weeks no crystal my new
00:42:24.867 --> 00:42:27.168
therapist this is her third week so louise
00:42:27.188 --> 00:42:28.869
is in his fourth week so we had
00:42:28.889 --> 00:42:29.369
a full week
00:42:30.088 --> 00:42:33.469
uh ramp up before crystal started um and
00:42:33.489 --> 00:42:34.931
it's amazing it's going really really well
00:42:34.951 --> 00:42:36.632
i as you and i and jimmy were
00:42:36.672 --> 00:42:38.952
talking we had a lead come in and
00:42:39.092 --> 00:42:40.373
you know made sure that you know he's
00:42:40.512 --> 00:42:41.914
he's got one person he's calling then he's
00:42:41.934 --> 00:42:44.875
got another person to call so um the
00:42:45.815 --> 00:42:49.237
the ability for someone to get one of
00:42:49.257 --> 00:42:52.458
our leads speak with them uh
00:42:53.237 --> 00:42:54.478
get their credit card information,
00:42:55.217 --> 00:42:56.418
book them onto the medical record,
00:42:56.978 --> 00:42:58.860
and then email and alert the therapist.
00:42:58.900 --> 00:42:59.280
Like, hey,
00:42:59.340 --> 00:43:01.681
I got a new client evaluation booked on
00:43:01.702 --> 00:43:03.083
your calendar for this day and this time.
00:43:03.123 --> 00:43:04.523
And it's a clinic visit or a home
00:43:04.543 --> 00:43:04.884
visit.
00:43:04.925 --> 00:43:05.664
And if it's a home visit,
00:43:05.704 --> 00:43:06.425
here's the address.
00:43:06.465 --> 00:43:09.507
And then the payment gets processed by our
00:43:09.547 --> 00:43:10.307
admin, Kathy.
00:43:10.327 --> 00:43:12.708
Like it's just, oh my gosh, Tony, just...
00:43:13.650 --> 00:43:14.329
Just amazing,
00:43:14.369 --> 00:43:18.552
just amazing to continue to delegate and
00:43:19.012 --> 00:43:19.733
grow this team.
00:43:20.594 --> 00:43:23.876
That is not necessarily like a recent
00:43:23.936 --> 00:43:24.275
step,
00:43:24.775 --> 00:43:25.856
but it's been something that we've been
00:43:25.896 --> 00:43:28.318
working on and it's amazing.
00:43:29.097 --> 00:43:29.219
Now,
00:43:29.239 --> 00:43:34.021
let me ask you why virtual assistant out
00:43:34.061 --> 00:43:36.802
of the country as opposed to putting the
00:43:36.842 --> 00:43:38.463
time and effort to finding somebody
00:43:38.543 --> 00:43:38.963
locally?
00:43:41.072 --> 00:43:41.672
Maybe we will.
00:43:44.137 --> 00:43:47.402
We're using this US-based company that I
00:43:47.422 --> 00:43:50.025
think they're affiliated with some cash
00:43:50.346 --> 00:43:51.248
physical therapy practice,
00:43:51.307 --> 00:43:52.849
one of the guys.
00:43:52.889 --> 00:43:55.313
Then he or his spouse or whatever,
00:43:55.474 --> 00:43:56.094
they started this
00:43:57.269 --> 00:43:59.610
company where, uh, and they were hitting,
00:43:59.731 --> 00:43:59.951
you know,
00:43:59.971 --> 00:44:01.510
I was getting targeted with ads even last
00:44:01.550 --> 00:44:01.771
year.
00:44:02.052 --> 00:44:02.891
So in twenty twenty five,
00:44:02.911 --> 00:44:03.952
I was getting targeted with these ads,
00:44:03.972 --> 00:44:05.432
which is like, uh,
00:44:05.452 --> 00:44:06.512
but it spoke directly to me.
00:44:06.572 --> 00:44:07.092
This is why.
00:44:07.492 --> 00:44:09.034
Because for me to for me to just
00:44:09.074 --> 00:44:10.454
go from scratch, right?
00:44:10.474 --> 00:44:10.753
Like, all right,
00:44:10.773 --> 00:44:11.914
I'm going to go out into Brooklyn.
00:44:11.954 --> 00:44:13.875
Let's see how my neighborhood I'm going to
00:44:13.974 --> 00:44:15.096
ask people who wants to be on the
00:44:15.115 --> 00:44:15.536
phone,
00:44:16.496 --> 00:44:17.697
who's going to be good with rejection,
00:44:17.737 --> 00:44:20.197
who's going to know how to or want
00:44:20.237 --> 00:44:21.878
to have the effort to put in time
00:44:21.898 --> 00:44:24.398
and effort to learn how to basically
00:44:25.259 --> 00:44:27.320
go through like almost like a framework
00:44:27.360 --> 00:44:30.340
and a script to sell self pay out
00:44:30.380 --> 00:44:31.519
of pocket physical therapy.
00:44:32.181 --> 00:44:32.380
I mean,
00:44:32.420 --> 00:44:34.940
for me to just go and just start
00:44:34.981 --> 00:44:36.942
from scratch or my network.
00:44:37.161 --> 00:44:38.621
Hey, hey, network,
00:44:38.742 --> 00:44:40.061
who might you know that would be
00:44:40.123 --> 00:44:42.882
interested in working from home, working,
00:44:42.943 --> 00:44:43.202
you know,
00:44:43.242 --> 00:44:46.884
in a in a CRM like high level
00:44:47.143 --> 00:44:50.125
and call our leads back and call,
00:44:50.224 --> 00:44:51.925
you know, reactivate people and all that.
00:44:52.824 --> 00:44:53.885
Could I could I do all that?
00:44:54.065 --> 00:44:54.666
Yes, totally.
00:44:55.423 --> 00:44:59.427
but the company who ran meta ads last
00:44:59.467 --> 00:44:59.947
year to me,
00:45:00.568 --> 00:45:01.989
I was on a webinar and I was
00:45:02.010 --> 00:45:03.150
already warmed up with them.
00:45:03.590 --> 00:45:04.032
And I probably,
00:45:04.112 --> 00:45:05.092
I should have done this last year.
00:45:05.492 --> 00:45:05.853
And I didn't,
00:45:05.932 --> 00:45:07.094
I should have done this years ago or
00:45:07.134 --> 00:45:07.755
whatever, but I didn't.
00:45:08.704 --> 00:45:09.023
Um,
00:45:09.065 --> 00:45:12.306
but they coach and train these individuals
00:45:12.686 --> 00:45:14.088
where English is their second language and
00:45:14.108 --> 00:45:16.369
they have a minimal accent.
00:45:17.291 --> 00:45:19.652
So probably just ease of use, Tony,
00:45:19.672 --> 00:45:20.472
probably just like,
00:45:20.793 --> 00:45:22.375
that's what was on the top of my
00:45:22.414 --> 00:45:22.655
mind.
00:45:23.094 --> 00:45:25.177
This company trains them, they coach them,
00:45:25.717 --> 00:45:27.559
they do call review, um,
00:45:27.900 --> 00:45:29.681
And then by the time they get in
00:45:29.702 --> 00:45:30.061
front of me,
00:45:30.702 --> 00:45:32.063
I get a couple of candidate videos and
00:45:32.083 --> 00:45:35.103
I get to see who sounds well reading
00:45:35.143 --> 00:45:38.465
like a cash PT script before I even
00:45:38.505 --> 00:45:38.885
speak with them.
00:45:38.925 --> 00:45:40.306
I get to see how they are on
00:45:40.327 --> 00:45:43.628
video and then do one or two interview
00:45:43.648 --> 00:45:43.987
calls.
00:45:44.007 --> 00:45:46.969
And then I had two of them start
00:45:47.070 --> 00:45:48.010
the last three weeks.
00:45:48.150 --> 00:45:49.951
And then the one that was better won
00:45:49.971 --> 00:45:50.431
the job.
00:45:51.172 --> 00:45:54.572
And our guy, Luis, is doing really well.
00:45:56.782 --> 00:45:58.905
Is that maybe a long-winded answer as to
00:45:58.925 --> 00:45:59.105
why?
00:45:59.284 --> 00:45:59.786
No, no.
00:46:00.425 --> 00:46:02.768
Is there a significant price difference in
00:46:02.827 --> 00:46:03.829
what you're paying,
00:46:04.269 --> 00:46:06.992
whether it's somebody overseas versus
00:46:07.072 --> 00:46:10.594
somebody here?
00:46:10.735 --> 00:46:11.536
At the end of the day,
00:46:11.576 --> 00:46:13.416
when you add in all...
00:46:13.478 --> 00:46:14.619
Still significantly less.
00:46:16.347 --> 00:46:18.668
Then U S based or now listen in
00:46:18.688 --> 00:46:19.369
the, in the future.
00:46:19.429 --> 00:46:21.670
So someone I'm trying to remember who
00:46:21.710 --> 00:46:22.010
someone,
00:46:22.331 --> 00:46:25.614
someone pushed back and it might even have
00:46:25.634 --> 00:46:26.675
been Joey Albritton.
00:46:26.835 --> 00:46:27.394
I can't remember.
00:46:27.454 --> 00:46:28.916
It might've been him that I spoke with
00:46:28.936 --> 00:46:30.376
like in the past month or whatever,
00:46:31.237 --> 00:46:32.699
or someone on his team might've pushed
00:46:32.719 --> 00:46:35.239
back and said, you know,
00:46:35.481 --> 00:46:37.722
you're in New York city and you're trying
00:46:37.742 --> 00:46:40.704
to sell high ticket or whatever,
00:46:40.784 --> 00:46:41.784
like out of pocket.
00:46:43.068 --> 00:46:45.811
physical therapy over time and packages
00:46:45.851 --> 00:46:46.873
and programs and all that type of stuff.
00:46:46.893 --> 00:46:48.155
Like, and they're like,
00:46:48.175 --> 00:46:50.396
wouldn't it make sense to pay someone that
00:46:50.416 --> 00:46:51.557
like knows the area,
00:46:51.739 --> 00:46:54.320
like that knows like the intersections and
00:46:54.702 --> 00:46:55.802
the museums, the restaurants.
00:46:55.822 --> 00:46:57.123
I was like, actually like, that's,
00:46:58.356 --> 00:47:00.157
That is, that does, you're right.
00:47:00.177 --> 00:47:01.398
Like that does make sense.
00:47:01.998 --> 00:47:03.159
And should I,
00:47:03.679 --> 00:47:05.139
should I consider paying that type of a
00:47:05.199 --> 00:47:06.701
person who can work remotely?
00:47:06.721 --> 00:47:07.322
Maybe they used to,
00:47:07.742 --> 00:47:08.742
maybe they're like you,
00:47:08.782 --> 00:47:09.862
they used to live in long Island.
00:47:09.882 --> 00:47:11.605
Maybe they used to live in New York
00:47:11.625 --> 00:47:12.065
city area.
00:47:12.125 --> 00:47:13.266
And then now they live in some other
00:47:13.306 --> 00:47:14.666
state like Florida or wherever else.
00:47:15.527 --> 00:47:17.027
Would that make sense to pay that type
00:47:17.047 --> 00:47:17.708
of person like.
00:47:18.369 --> 00:47:20.849
Seventy-five K or a hundred K or whatever,
00:47:20.891 --> 00:47:21.670
like, well, I don't know, whatever,
00:47:21.931 --> 00:47:22.552
or like base.
00:47:22.612 --> 00:47:24.353
And then some performance pay based off of
00:47:24.393 --> 00:47:25.753
like conversions and arrivals and all
00:47:25.793 --> 00:47:25.954
that.
00:47:25.974 --> 00:47:27.655
And I was like, yeah, totally.
00:47:28.987 --> 00:47:30.728
But this company made it easy for me.
00:47:30.989 --> 00:47:32.429
They're targeting me with ads.
00:47:33.070 --> 00:47:35.070
I got warmed up last year on some
00:47:35.570 --> 00:47:37.532
webinars and saw what they do and saw
00:47:37.552 --> 00:47:38.393
their testimonials,
00:47:39.052 --> 00:47:40.634
spoke with the owner a couple of times.
00:47:41.514 --> 00:47:43.275
They just had a very easy process.
00:47:43.295 --> 00:47:44.635
So it's like, OK,
00:47:44.976 --> 00:47:46.396
at some point with business and making
00:47:46.436 --> 00:47:46.916
decisions,
00:47:46.996 --> 00:47:50.119
my my rule of thumb is like take
00:47:50.159 --> 00:47:52.039
action and get started.
00:47:52.420 --> 00:47:54.280
And then this might only be a temporary
00:47:54.320 --> 00:47:54.501
thing.
00:47:55.614 --> 00:47:57.255
And then maybe maybe in six to twelve
00:47:57.295 --> 00:47:57.916
months or whatever,
00:47:57.976 --> 00:48:00.436
maybe it is someone who lives in New
00:48:00.456 --> 00:48:01.556
York City and then I got to pay
00:48:01.597 --> 00:48:03.456
them like a full, you know,
00:48:03.496 --> 00:48:04.938
full salary or, you know,
00:48:04.998 --> 00:48:05.898
benefits and all that.
00:48:06.757 --> 00:48:08.418
If I see progress,
00:48:08.458 --> 00:48:10.298
but I if there's some shortcomings with
00:48:10.338 --> 00:48:13.519
someone who where Spanish is their first
00:48:13.579 --> 00:48:14.039
language,
00:48:14.539 --> 00:48:15.661
English is their second language.
00:48:15.701 --> 00:48:17.420
They need Google Maps to pull up like
00:48:17.440 --> 00:48:19.262
the intersections and all that for home
00:48:19.282 --> 00:48:20.161
visits and scheduling.
00:48:21.202 --> 00:48:23.302
So that is absolutely a consideration.
00:48:24.338 --> 00:48:26.360
So any anyone watching or listening like
00:48:26.420 --> 00:48:29.965
Tony will will always kind of cut through
00:48:29.985 --> 00:48:33.289
the noise and find like what's what's what
00:48:33.309 --> 00:48:33.670
about this?
00:48:33.690 --> 00:48:34.391
Have you considered this?
00:48:34.411 --> 00:48:35.092
Have you thought about this?
00:48:35.112 --> 00:48:36.173
So I appreciate you, Tony.
00:48:36.775 --> 00:48:38.775
yeah well let's let's wrap it up i
00:48:38.876 --> 00:48:41.177
i think what this shows is like we're
00:48:41.217 --> 00:48:43.478
not married forever just because you
00:48:43.498 --> 00:48:45.739
started doing this this this was a low
00:48:45.838 --> 00:48:49.041
risk low barrier to entry easy to do
00:48:49.420 --> 00:48:52.021
test the water see what happens and and
00:48:52.222 --> 00:48:54.262
if it develops you know and you decide
00:48:54.322 --> 00:48:56.164
later that yeah i want to get somebody
00:48:56.224 --> 00:48:58.184
local i want to really double down on
00:48:58.224 --> 00:49:00.726
this absolutely at least now you have
00:49:00.806 --> 00:49:01.726
proof of concept
00:49:02.367 --> 00:49:04.208
It's just like bringing the PT student
00:49:04.309 --> 00:49:06.150
into the clinic before you extend an
00:49:06.311 --> 00:49:06.731
offer.
00:49:07.271 --> 00:49:09.514
It gives you a chance to see what
00:49:09.574 --> 00:49:10.596
it's going to be like.
00:49:11.476 --> 00:49:15.880
Parting shot, Dave.
00:49:16.061 --> 00:49:16.742
Parting shot.
00:49:18.318 --> 00:49:19.480
It's like, yeah,
00:49:19.500 --> 00:49:20.500
it's never going to be perfect.
00:49:20.559 --> 00:49:22.501
So especially even if you're,
00:49:22.681 --> 00:49:24.023
if you're a staff PT looking to go
00:49:24.083 --> 00:49:25.164
do that job in Alaska,
00:49:25.384 --> 00:49:27.085
or if you're a practice owner like us,
00:49:28.206 --> 00:49:29.786
trying to navigate social media or your
00:49:29.827 --> 00:49:31.467
virtual assistant or whatever,
00:49:31.628 --> 00:49:32.668
or hiring or whatever,
00:49:32.768 --> 00:49:35.871
like you have to just take action knowing
00:49:35.911 --> 00:49:37.411
that it's never always going to be perfect
00:49:37.592 --> 00:49:39.172
or, or ideal.
00:49:39.932 --> 00:49:41.675
And the worst thing is,
00:49:42.394 --> 00:49:44.858
is to not take action so it's better
00:49:44.898 --> 00:49:46.739
to it's actually better for me to like
00:49:46.780 --> 00:49:49.282
go i'm gonna go hire this like virtual
00:49:49.302 --> 00:49:51.125
assistant that lives in costa rica even
00:49:51.144 --> 00:49:53.827
though tony's nicely like well i mean why
00:49:53.867 --> 00:49:55.570
would why did you do that basically like
00:49:55.650 --> 00:49:56.891
i'm putting words in your mouth like
00:49:56.931 --> 00:49:59.094
basically like why that route like of all
00:49:59.153 --> 00:50:01.016
routes like why that route and it's
00:50:01.056 --> 00:50:02.157
because it's better for me
00:50:03.097 --> 00:50:06.581
to take that route right now because
00:50:06.601 --> 00:50:09.322
that's the the next uh or next best
00:50:09.563 --> 00:50:11.085
alternative what's that like the there's
00:50:11.105 --> 00:50:13.987
like a some um abbreviation but like the
00:50:14.047 --> 00:50:15.608
next best alternative or whatever like
00:50:15.628 --> 00:50:18.311
that's the next best route for us right
00:50:18.351 --> 00:50:20.972
now and that's better than analysis by
00:50:21.012 --> 00:50:22.715
paralysis and not doing anything at all
00:50:23.981 --> 00:50:26.123
All right, guys, it is Thursday already.
00:50:26.163 --> 00:50:28.023
My gosh, it's almost October.
00:50:28.625 --> 00:50:29.005
Come back.
00:50:29.045 --> 00:50:33.027
Watch eight thirty eight thirty a.m.
00:50:33.427 --> 00:50:34.407
Eastern time zone.
00:50:34.467 --> 00:50:35.108
See you Tuesday.
00:50:35.128 --> 00:50:35.768
See you Thursday.
00:50:35.809 --> 00:50:37.250
Dave, you have an amazing weekend.
00:50:37.269 --> 00:50:38.150
You too.
00:50:38.170 --> 00:50:38.831
Thanks.
00:50:42.197 --> 00:50:42.438
That's it.
00:50:42.458 --> 00:50:42.657
We're out.
00:50:42.677 --> 00:50:44.177
Boys, what the hell are you doing?
00:50:44.237 --> 00:50:47.059
Follow Tony Meritato on YouTube at Total
00:50:47.079 --> 00:50:48.139
Therapy Solution.
00:50:48.179 --> 00:50:49.181
Find Dave Kittle at
00:50:49.201 --> 00:50:52.402
conciergepainrelief.com and on YouTube at
00:50:52.422 --> 00:50:53.583
The Dave Kittle Show.
00:50:53.922 --> 00:50:57.063
And follow Jimmy McKay at PT Podcasts on
00:50:57.224 --> 00:50:58.224
YouTube, the socials,
00:50:58.324 --> 00:51:00.085
and wherever you binge podcasts you
00:51:00.125 --> 00:51:01.786
pretend are for CEUs.
00:51:02.085 --> 00:51:03.527
And hey, just a reminder,
00:51:04.007 --> 00:51:05.268
none of this was for advice.
00:51:05.307 --> 00:51:06.668
This was for entertainment only.
00:51:06.688 --> 00:51:08.509
Our lawyers say that counts.
00:51:08.588 --> 00:51:09.469
Thanks, Keith.