Jan. 25, 2026
People Skills Matter More Than Manual Skills
Clinical skills can take years to sharpen. But without trust, connection, and communication, you might never get the chance to use them.
In this episode, Matt Glassoff throws a curveball at traditional PT training with a powerful take: if you can’t connect with people, your skills don’t matter. He breaks down what real patient rapport looks like, how to lead with empathy, and why this message is more important now than ever.
???? Topics Covered:
- Why patients care more about you than your techniques
- How to build trust quickly and authentically
- Mistakes Matt made early on — and what he learned
- Actionable ways to develop human connection in healthcare