Burnout, Bias & Building Better PT Culture
Dr. Lisa Flexner — educator, leader, and founder of Flex Health Consulting. Catch her at CSM 2026 delivering three sessions on workplace culture, substance use in patients, and weight bias in PT.
This episode covers:
- Why clinic culture is the #1 retention tool
- How to stop blaming clinicians for system problems
- What PTs must understand about patients using cannabis, opioids, and psilocybin
- How weight stigma harms health outcomes — and how to have the conversation right
Guest Info:
- Website: FlexHealthConsulting.com
- LinkedIn: Lisa Flexner
CSM 2026 Sessions:
- OK Boomer, Meet Gen Z – Generational culture clash in PT teams
- All Your Patients Are on Drugs – TED-style session on patient substance use
- A Weighty Matter – How weight stigma affects outcomes and clinicians
Sponsor Shoutouts:
- Pre-Roll: Brooks IHL — Turn good clinicians into great ones: brooksihl.org
- Mid-Roll: Empower EMR — AI-powered workflows to give you time back: empoweremr.com
- Pre-Parting Shot: US Physical Therapy — Practice with purpose: usph.com
<p>This episode is part of the <a href="/physical-therapy-business-podcast">Physical Therapy Business Podcast</a>, where physical therapists and clinic owners learn how to get more patients, improve operations, and grow their clinic without relying only on referrals.</p>
<p>Looking for more episodes? Explore the full <a href="/physical-therapy-business-podcast">Physical Therapy Business Podcast</a> for real-world strategies on physical therapy marketing, patient acquisition, and clinic growth.</p>