Burnout, Bias & Building Better PT Culture

Dr. Lisa Flexner — educator, leader, and founder of Flex Health Consulting. Catch her at CSM 2026 delivering three sessions on workplace culture, substance use in patients, and weight bias in PT.

This episode covers:

• Why clinic culture is the #1 retention tool
• How to stop blaming clinicians for system problems
• What PTs must understand about patients using cannabis, opioids, and psilocybin
• How weight stigma harms health outcomes — and how to have the conversation right

Guest Info:

• Website: FlexHealthConsulting.com
• LinkedIn: Lisa Flexner

CSM 2026 Sessions:

1. OK Boomer, Meet Gen Z – Generational culture clash in PT teams
2. All Your Patients Are on Drugs – TED-style session on patient substance use
3. A Weighty Matter – How weight stigma affects outcomes and clinicians

Sponsor Shoutouts:

• Pre-Roll: Brooks IHL — Turn good clinicians into great ones: brooksihl.org
• Mid-Roll: Empower EMR — AI-powered workflows to give you time back: empoweremr.com
• Pre-Parting Shot: US Physical Therapy — Practice with purpose: usph.com