Private practice physical therapy clinics are losing revenue, referrals, and patient retention because outdated front desk systems can’t keep up. If you're a PT clinic owner dealing with shrinking reimbursement, staff burnout, or missed calls, this episode breaks down how AI-driven operations can restore control and improve profitability.
Medicare reimbursement for physical therapy has dropped over 23% since 2000, while operating expenses continue to rise. Clinic owners can’t outwork this trend. They have to out-operate it.
Albert Katz joins the show to explain where AI actually works in healthcare, where it fails (billing is not hands-off yet), and how PT clinics can modernize without blowing up workflow.
If PTs want to be the first stop for musculoskeletal care—not the afterthought—operations have to match consumer expectations.
00:00 Intro
03:12 Why Most Health Tech Fails
11:08 Hidden Revenue Leaks
18:42 Where PTs Should Start
27:15 AI Mistakes to Avoid
