Private practice physical therapy owners struggle with clinic growth when they don’t track the right metrics. In this MBA for the DPT lesson, Amit Gagliani explains the clinic statistics PT owners must monitor to improve retention, increase visits, and build a healthier PT business.
Most physical therapists start a clinic because they care about patients, not spreadsheets. But ignoring the business side leads to leaky schedules, lost revenue, and stalled clinic growth. In this episode, we break down the difference between surface stats (what already happened) and operational stats (what predicts what happens next) — and how PT clinic owners can use them to make smarter decisions.
If you own or lead a PT clinic, these metrics reveal where patients drop off, why revenue stalls, and what to fix first.
00:00 Intro
02:18 Surface Level Stats
05:03 No-Shows And Cancellations
08:02 Clinic Revenue Metrics
12:43 Leading Vs Lagging Indicators
14:03 Percent Prescribed Explained
16:33 Clinic Utilization Rates
20:41 Cash Flow Metrics
24:10 Operational Stats Matter
29:02 Where To Start
Guest: Amit Gagliani
Resources Mentioned
Book: Robert Cialdini — Pre-Suasion
