If you’re a physical therapist, clinic owner, or healthcare leader, this conversation will change how you think about operations and patient care.
In this episode, we sit down with Josh — an expert in PT operations and process consulting — to unpack how small behavioral tweaks can transform your clinic's bottom line. From cutting cancellation rates by 10% to reclaiming $475,000 in EBITDA, Josh breaks down what good looks like in PT business… and how to repeat it.
Whether you’re growing a clinic or just trying to keep up, this episode delivers practical strategies and real-world insights on scaling with systems — not just hustle.
⏱️ Chapters (Timestamps)
00:00 – Welcome & intro
01:54 – “People don’t run businesses — processes do”
04:27 – No margin, no mission: Business in PT
07:01 – The 1-question fix that dropped cancellations 10%
09:49 – $475K in EBITDA from process tweaks
13:00 – Is PT underutilized? Shifting to primary care
16:30 – Why PTs must speak up in health policy
18:00 – Blind spots in leadership for new PTs
21:00 – The next frontier: PTs as healthcare entry points
24:00 – Wrap-up: Base hits, not home runs
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Website: www.ptpintcast.com
Socials: https://linktr.ee/ptpintcast
🎙️ Gear I used to create this video:
Camera - https://amzn.to/46utZHr
Tripod - https://amzn.to/3y5F3xI
Lights - https://amzn.to/4bR0PD5
Mixer Duo - https://amzn.to/4bNgHGZ
Mixer Pro - https://amzn.to/4bQTgMT
Mic - https://amzn.to/4bWCfAO
Mic Boom - https://amzn.to/3y6eOam
Portable Mic - https://amzn.to/4fbfPi2
Mic Shock Mount - https://amzn.to/4cRIOGm
Mic Arm - https://amzn.to/3YhJAYN
Backup mic - https://amzn.to/3zQRpKD
Streamyard: https://streamyard.com/pal/d/6334358554673152
