Feb. 19, 2026
AI Won’t Save Your Clinic (But This Might)

AI Is Not a Silver Bullet
Recorded live at APTA CSM, Todd Norwood joins the show to talk about AI, digital health, and why physical therapy clinics need to fix their data before chasing the next shiny tech solution.
What We Cover:
- The difference between good data and bad data in PT
- Why “ish” measurements don’t scale in an AI world
- How to evaluate AI scribes and clinic tools
- Imposter syndrome in leadership and tech transitions
- How PT skills translate into digital health roles
- Using AI to assess your resume against job descriptions
- Why investing in yourself beats any market investment
Key Takeaway
Good data is foundational to making the most of AI and digital innovation in physical therapy.
Guest
Todd Norwood
PT in Digital Health
Transcript
WEBVTT
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how tall are you six four yeah i'm
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not i'm not that tall although my
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brother's six three i'm five nine and we
00:00:07.455 --> 00:00:09.355
look vastly different in terms of height
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which is what you get on a live
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stream so we're live all right uh let's
00:00:14.721 --> 00:00:16.242
do this live from apta csm technology
00:00:16.341 --> 00:00:18.422
isn't coming to health care people it's
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already here we're doing a live stream
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from a conference of course technology is
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already here
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Our next guest lives at the intersection
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of physical therapy, data,
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and digital health,
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helping clinicians use technology without
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losing the human side of care.
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Welcome back to the show, Todd Norwood.
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Todd, welcome back to the show.
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Thanks for having me.
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Nice to meet you in person and be
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here together in person.
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We're also matching our shirts.
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We did seafoam green it up.
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You were from California.
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Are you still in California?
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I'm from California.
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Still in California.
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I live a mile from where I grew
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up.
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So you were on the show a few
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weeks ago.
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We did like a CSM prep episode because
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you're speaking tomorrow.
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Yep.
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There will be candy tomorrow morning.
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That was my first question.
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All right.
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If you're going to do a presentation on
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or near Valentine's Day,
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you have to have a little bit of
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the bribery.
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Give people who might be watching the live
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stream here,
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because we have had people walking around
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listening.
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It's still crazy.
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Technology.
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It's like watching the game while you're
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at the game.
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I don't know.
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We do it.
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Just give people just a quick reminder of
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what you're doing tomorrow.
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Yeah.
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We're going to be talking about how your
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skills as a PT translate readily to
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becoming a leader and how you can leverage
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those skills to lead and have a larger
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impact.
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You did that, like you said,
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you were in, like,
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give like your sort of like,
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how'd you go from a physical therapist to
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what you do now?
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The origin story, right?
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The superhero origin story.
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Right, so I was in a clinic,
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I was practicing orthopedic outpatient
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physical therapy.
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I met a patient,
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I work in Silicon Valley,
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so I met a patient who was in
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technology.
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You're bumping into tech people.
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That's right,
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you can't throw a stone and hit one,
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right?
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So I was out there,
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I met a patient,
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and we started talking about technology.
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He was quizzing me one night,
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he'd come in during his visit, like, hey,
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how'd you use technology differently?
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I was up for it.
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I love technology.
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So we started talking and that was Phizera
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ultimately.
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And then we built that up,
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grew a nationwide network of PTs doing
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telehealth before COVID,
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which is crazy when I think about it.
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And we got acquired by Omada back in
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twenty twenty and I'm still with Omada,
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still doing the same thing and and a
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few more things with what Omada does in
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the chronic disease space.
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I feel like every like third booth here
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now has some sort of technology component
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in it.
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But I want to talk to something more
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basic and emotion.
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When you were now leaving the clinic and
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going to this tech thing,
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did you feel impostery or like, hey,
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maybe I don't, do I belong here?
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Like, did you feel that at all?
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Oh my goodness, yes.
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And then, all right,
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so how'd you get over it?
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Or did you?
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How'd you get past it?
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Different question.
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It's so interesting because I think
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there's still moments today where I'll be
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in a room or I'll be in a
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venue and it's like, oh,
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do I belong here?
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Do I have the right to be here?
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And I think the thing about imposter
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syndrome is it comes and goes throughout
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your career.
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You have moments where you're like, yes,
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I earn my right to be here, right?
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I am the expert in the room and
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I own that.
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And sometimes as you grow, right,
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as you develop as a professional,
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you're going to be in rooms where you
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may question things
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Do I belong here?
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And I think for me,
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it's been an opportunity to look back on
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past experience.
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And I had a lot of experience as
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an athlete growing up and going through
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different ranks.
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And each time you got to that new
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level, it's like, oh, I was pretty good,
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right?
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I was a big fish in a small
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pond before,
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but this is a much bigger pond.
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And now am I a small fish here?
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And so I had that background.
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And I think that helped me a lot
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going through this experience.
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You're talking about that sort of at a
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macro level.
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You're describing a day for me.
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Like, nine a.m., I am a badass.
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By eleven, I'm like,
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I don't know what I'm doing.
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An hour later, I'm pretty okay.
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By three o'clock, I'm all right again.
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And hearing people say that makes me at
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least feel like I'm not the only crazy
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guy in the room.
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No, I mean, I think that's true.
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That can happen within a day, for sure.
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For me as well.
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Rollercoaster.
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Yeah,
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I'll have those days where that first
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meeting, like, I am the man.
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I am the guy.
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And then later in the day...
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You get knocked out a few pegs by
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yourself.
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Am I the guy?
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Am I the guy?
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Should I even be on the team anymore?
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Let's get into some tech then.
00:04:13.228 --> 00:04:15.829
Why is good data foundational for modern
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healthcare?
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But before you answer that,
00:04:17.288 --> 00:04:19.230
explain to me what the difference is
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between good and bad data is.
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You gotta be able to trust your data.
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So for me,
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that's the difference between good and
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bad.
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Is it reliable?
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So I think,
00:04:26.190 --> 00:04:27.473
let's take something in PT that's common.
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Range of motion.
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We measure range of motion.
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many of us eyeball it and then what's
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the plus or minus even if we're doing
00:04:34.658 --> 00:04:36.000
it right and if we do with a
00:04:36.019 --> 00:04:37.860
goniometer and we write it down do we
00:04:38.000 --> 00:04:39.463
do we write if we did a goniometer
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do we write down to the degree or
00:04:41.305 --> 00:04:43.266
do we do round to five or ten
00:04:44.127 --> 00:04:45.728
this is where you go from having
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potentially good and precise data right
00:04:47.930 --> 00:04:49.672
having it to the degree or if you
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were in a biomechanics lab right it's to
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the degree it's the tenth of the degree
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even two in the clinic
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It's one-thirty-five, I think.
00:04:57.338 --> 00:04:57.619
Ish?
00:04:57.838 --> 00:04:58.858
Maybe.
00:04:58.899 --> 00:05:00.100
You can't really put ish into a
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spreadsheet.
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No,
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and AI is not going to like ish.
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Yeah, that's true.
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If AI is processing the data,
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it's not going to do okay with ish.
00:05:07.283 --> 00:05:08.584
It needs to be precise.
00:05:08.605 --> 00:05:08.785
Well,
00:05:09.125 --> 00:05:10.565
it'll handle the ish and you'll get
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garbage on the output.
00:05:11.867 --> 00:05:13.307
Garbage in, garbage out, right?
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That's right.
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That's the idea.
00:05:14.427 --> 00:05:15.228
That's right.
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So why is that so important?
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So if we're moving into this world,
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maybe as PTs we're moving into this world,
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the world's moved there already with AI
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and big data.
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If the data's not accurate,
00:05:27.411 --> 00:05:30.093
then the interpretation and the outputs
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are not gonna be accurate.
00:05:31.754 --> 00:05:32.836
And I think it's interesting from a
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patient and a care perspective is like
00:05:34.978 --> 00:05:37.899
either you get an ineffective
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intervention,
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an ineffective recommendation,
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or potentially a harmful recommendation if
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you don't have sound foundational data.
00:05:46.728 --> 00:05:48.168
And that's my fear.
00:05:48.189 --> 00:05:50.331
We have a lot of data in PT.
00:05:51.644 --> 00:05:54.208
one we may not all document uniformly and
00:05:54.247 --> 00:05:57.069
so that's a whole data cleansing issue we
00:05:57.089 --> 00:05:58.492
got to make sure that it's all uniform
00:05:58.971 --> 00:06:01.173
and then do we all agree that one
00:06:01.233 --> 00:06:02.795
thirty five is one thirty five or is
00:06:02.836 --> 00:06:04.177
your you know like your one thirty five
00:06:04.197 --> 00:06:06.559
is one thirty two mine's one forty the
00:06:06.579 --> 00:06:08.201
next person is one thirty
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That makes it challenging.
00:06:11.112 --> 00:06:11.874
It makes it really challenging.
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Especially when you get to start,
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when you start to use,
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when things get larger, when, you know,
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more and more clinicians and larger and
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larger.
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That's right.
00:06:20.182 --> 00:06:22.004
So can you imagine if you took data
00:06:22.064 --> 00:06:24.666
from clinician, let's go five,
00:06:24.687 --> 00:06:26.209
fifty outpatient clinics in fifty
00:06:26.228 --> 00:06:27.470
different states with fifty different
00:06:27.490 --> 00:06:27.891
clinicians.
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It's a lot.
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It's a lot of variability, potentially.
00:06:31.283 --> 00:06:32.744
Yeah.
00:06:32.803 --> 00:06:34.644
So what would you say to people?
00:06:34.744 --> 00:06:37.024
There's still a few people who, not brag,
00:06:37.045 --> 00:06:37.625
but say,
00:06:38.024 --> 00:06:40.605
I have not touched artificial intelligence
00:06:40.685 --> 00:06:41.906
yet.
00:06:41.946 --> 00:06:42.966
What would you say to that person?
00:06:43.307 --> 00:06:44.067
This isn't going,
00:06:44.427 --> 00:06:47.567
it's not going to infect your brain.
00:06:48.608 --> 00:06:50.788
It's not going to change how you do
00:06:50.829 --> 00:06:50.988
things.
00:06:51.009 --> 00:06:52.309
What would you say to someone who's still
00:06:52.389 --> 00:06:53.449
hesitant about leaning into,
00:06:53.608 --> 00:06:54.329
maybe not even just AI,
00:06:54.348 --> 00:06:56.290
but technology in a clinical setting?
00:06:56.714 --> 00:06:58.555
Well, I mean, do you have an iPhone?
00:06:58.576 --> 00:06:59.795
Because you've touched... Correct.
00:07:00.117 --> 00:07:01.877
If you have a mobile device,
00:07:01.896 --> 00:07:02.677
a smart device now,
00:07:03.197 --> 00:07:04.338
you've interacted with AI.
00:07:04.819 --> 00:07:07.060
It may not be the chat GPT or
00:07:07.100 --> 00:07:09.721
the perplexity or clot or the newer models
00:07:09.920 --> 00:07:10.500
that are out there,
00:07:10.540 --> 00:07:12.922
but you've certainly interacted with AI in
00:07:12.961 --> 00:07:13.983
some way, shape, or form.
00:07:14.362 --> 00:07:15.382
So I think there's that.
00:07:15.423 --> 00:07:16.064
I think there's this...
00:07:17.343 --> 00:07:18.663
threat around AI.
00:07:18.884 --> 00:07:19.785
I don't know,
00:07:19.805 --> 00:07:21.165
there's this belief that we're gonna get
00:07:21.185 --> 00:07:21.725
the Terminator,
00:07:22.245 --> 00:07:23.685
and AI's gonna rule the world.
00:07:23.706 --> 00:07:26.007
Okay, that's scary.
00:07:26.146 --> 00:07:27.706
I think that's a low probability,
00:07:28.127 --> 00:07:29.007
at least in the near term,
00:07:29.408 --> 00:07:30.048
of that happening.
00:07:30.668 --> 00:07:31.908
And then there's the,
00:07:31.988 --> 00:07:34.088
I think it feels comfortable AI,
00:07:34.168 --> 00:07:35.149
like our phones.
00:07:35.910 --> 00:07:38.129
We use these devices.
00:07:38.149 --> 00:07:39.031
Whether or not you've used them in the
00:07:39.130 --> 00:07:39.771
clinic yet,
00:07:40.987 --> 00:07:42.567
I don't know if we're there where I'm
00:07:42.588 --> 00:07:43.389
thinking, gosh,
00:07:44.069 --> 00:07:45.750
you're really behind if you haven't.
00:07:46.312 --> 00:07:47.552
I think we have some progress.
00:07:47.572 --> 00:07:48.293
I think all the adopters are there,
00:07:48.333 --> 00:07:49.613
but the middle of the bell curve isn't.
00:07:49.653 --> 00:07:49.894
Sure.
00:07:50.134 --> 00:07:50.375
Maybe.
00:07:50.894 --> 00:07:52.697
And I think that's maybe where we were
00:07:52.716 --> 00:07:53.737
with telehealth, right?
00:07:53.937 --> 00:07:56.600
Like COVID was a fire starter for that.
00:07:56.620 --> 00:07:57.701
It was like pouring fuel on the fire
00:07:57.740 --> 00:07:58.262
on telehealth.
00:07:59.603 --> 00:08:02.064
So I'm not concerned if you're like,
00:08:02.125 --> 00:08:02.845
I haven't used it.
00:08:02.944 --> 00:08:04.326
I'm concerned if you're saying...
00:08:05.322 --> 00:08:06.762
I'm not ever interested in using it.
00:08:06.802 --> 00:08:07.103
I won't.
00:08:07.322 --> 00:08:08.783
I won't use this technology.
00:08:09.485 --> 00:08:11.565
I think the clinic owners, of course,
00:08:11.646 --> 00:08:13.067
were the first people who were approached
00:08:13.108 --> 00:08:16.750
by everybody who was selling a scribe two,
00:08:16.769 --> 00:08:17.531
three years ago.
00:08:17.971 --> 00:08:19.791
And the smart ones were being good
00:08:19.812 --> 00:08:21.072
clinicians and saying, like, show me,
00:08:21.213 --> 00:08:22.033
show me.
00:08:22.113 --> 00:08:22.713
Don't give me the,
00:08:23.435 --> 00:08:24.274
I don't want the brochure.
00:08:24.615 --> 00:08:25.435
I want you to show me on your
00:08:25.475 --> 00:08:26.216
screen right now.
00:08:26.576 --> 00:08:27.997
And then show me ten people who've done
00:08:28.017 --> 00:08:28.298
it already.
00:08:28.358 --> 00:08:30.059
And if you were selling that three years
00:08:30.079 --> 00:08:31.120
ago, you're like, I don't have ten people.
00:08:31.379 --> 00:08:33.302
You're the first people I'm calling.
00:08:33.562 --> 00:08:34.883
But now we're sort of past that.
00:08:35.679 --> 00:08:35.980
Yep.
00:08:36.039 --> 00:08:38.202
And I think as a business owner,
00:08:38.602 --> 00:08:39.384
what I want to see is,
00:08:39.563 --> 00:08:40.063
does it work?
00:08:40.104 --> 00:08:42.145
So can I do a mock case right
00:08:42.187 --> 00:08:42.366
now?
00:08:43.368 --> 00:08:44.369
Don't show me the fancy demo.
00:08:44.989 --> 00:08:45.389
That's cool.
00:08:45.429 --> 00:08:46.270
We can polish the demo.
00:08:46.650 --> 00:08:49.614
But let's do a mock case right now.
00:08:50.375 --> 00:08:51.975
And let me take your subjective and your
00:08:52.015 --> 00:08:53.498
history on a condition.
00:08:53.778 --> 00:08:54.879
And let's see what happens.
00:08:55.440 --> 00:08:56.760
And does it do what I expect it
00:08:56.841 --> 00:08:57.181
to do?
00:08:57.280 --> 00:08:57.501
Right.
00:08:57.741 --> 00:08:59.123
I was working for a small tech company.
00:08:59.884 --> 00:09:01.065
as sort of a consultant for a little
00:09:01.085 --> 00:09:03.206
while, and I was gonna shock you.
00:09:03.547 --> 00:09:04.768
When you go to conferences,
00:09:04.788 --> 00:09:05.489
all of a sudden you wind up in
00:09:05.528 --> 00:09:07.230
an Uber with three people you don't know
00:09:07.269 --> 00:09:08.010
and two people you do.
00:09:08.471 --> 00:09:09.432
And someone was like,
00:09:09.511 --> 00:09:10.513
who are you and what do you do?
00:09:10.533 --> 00:09:10.832
I'm like,
00:09:10.852 --> 00:09:12.114
I'm doing this thing with a tech company.
00:09:12.614 --> 00:09:13.115
And they're like, well,
00:09:13.134 --> 00:09:13.855
you should give me a demo.
00:09:13.934 --> 00:09:14.956
And I was like, great,
00:09:15.395 --> 00:09:16.096
let's do it right now.
00:09:16.177 --> 00:09:16.697
And they're like, well,
00:09:16.717 --> 00:09:18.099
there's a lot of loud noise in the
00:09:18.178 --> 00:09:18.379
Uber.
00:09:18.418 --> 00:09:19.058
I go, great,
00:09:19.078 --> 00:09:20.220
there's a lot of loud noise in your
00:09:20.240 --> 00:09:20.701
clinic.
00:09:20.821 --> 00:09:21.861
If I can't do it at the back
00:09:21.902 --> 00:09:23.863
of the Uber with my knees in my
00:09:23.923 --> 00:09:24.663
chest, and we did.
00:09:24.783 --> 00:09:26.144
We did a subjective evaluation right
00:09:26.164 --> 00:09:26.785
there, and I said,
00:09:27.446 --> 00:09:28.586
I even threw in some curveballs.
00:09:28.626 --> 00:09:28.886
I was like,
00:09:28.927 --> 00:09:30.648
what was your last movie you saw or
00:09:30.687 --> 00:09:32.528
last concert or like how old are your
00:09:32.548 --> 00:09:33.068
kids?
00:09:33.109 --> 00:09:33.629
And he was like,
00:09:33.708 --> 00:09:34.509
why are you asking me this?
00:09:34.830 --> 00:09:35.750
And when I showed him the output,
00:09:35.791 --> 00:09:36.831
he was like, I said,
00:09:37.370 --> 00:09:38.611
where's the thing about the Garth Brooks
00:09:38.631 --> 00:09:40.153
concert and your nine year old in the
00:09:40.192 --> 00:09:40.452
movie?
00:09:40.472 --> 00:09:41.253
And he's like, oh, it's not there.
00:09:41.274 --> 00:09:41.974
I go, right.
00:09:41.994 --> 00:09:42.573
That's right.
00:09:42.614 --> 00:09:43.774
Because it has to filter that out.
00:09:44.034 --> 00:09:44.955
It's not clinically relevant.
00:09:45.176 --> 00:09:45.535
Correct.
00:09:45.635 --> 00:09:46.475
And it understood that.
00:09:46.515 --> 00:09:48.216
But their clinic owners are right for
00:09:48.317 --> 00:09:48.657
showing.
00:09:48.717 --> 00:09:49.118
Show me.
00:09:49.337 --> 00:09:50.057
I want you to be.
00:09:50.437 --> 00:09:51.359
I need to beat on this thing.
00:09:51.519 --> 00:09:52.278
Yep, absolutely.
00:09:52.339 --> 00:09:53.639
I think that's true of any technology.
00:09:54.000 --> 00:09:55.580
Any new technology that you're going to
00:09:55.620 --> 00:09:56.340
adopt in your clinic,
00:09:56.360 --> 00:09:57.799
whether it's AI based or anything else,
00:09:58.341 --> 00:09:59.100
you've got to test it.
00:09:59.140 --> 00:10:00.520
You've got to push through its paces.
00:10:00.660 --> 00:10:01.181
Absolutely.
00:10:01.520 --> 00:10:02.581
Yeah.
00:10:02.721 --> 00:10:04.062
What are some of the things that get
00:10:04.101 --> 00:10:08.043
people past that skeptical phase?
00:10:08.302 --> 00:10:08.482
I mean,
00:10:08.503 --> 00:10:09.682
this would be the million dollar question.
00:10:09.702 --> 00:10:10.243
Just how many?
00:10:10.302 --> 00:10:11.663
Because I'm going to get past that as
00:10:11.683 --> 00:10:13.024
fast as possible if I'm selling some of
00:10:13.043 --> 00:10:13.403
that stuff.
00:10:13.629 --> 00:10:13.989
For sure.
00:10:14.490 --> 00:10:15.429
I think you got to see it work.
00:10:15.590 --> 00:10:16.551
That's a big piece of it.
00:10:16.791 --> 00:10:18.172
And you've got to see it work in
00:10:18.211 --> 00:10:20.433
that case where you as a skeptic don't
00:10:20.453 --> 00:10:21.313
believe it's going to work.
00:10:21.955 --> 00:10:22.115
Right.
00:10:22.154 --> 00:10:23.296
So if you're like, oh, well,
00:10:23.355 --> 00:10:24.777
I can't do it in a noisy clinic.
00:10:24.976 --> 00:10:27.097
And then you show me in the middle
00:10:27.138 --> 00:10:27.798
of the exhibit hall.
00:10:27.839 --> 00:10:28.318
It's noisy.
00:10:28.339 --> 00:10:29.379
I'm like, OK.
00:10:29.559 --> 00:10:30.500
All right.
00:10:31.120 --> 00:10:32.221
Or, you know,
00:10:32.261 --> 00:10:33.302
it's not going to filter out if we
00:10:33.322 --> 00:10:35.543
have chit chat about the baseball game
00:10:35.783 --> 00:10:36.244
last week.
00:10:36.345 --> 00:10:36.565
Right.
00:10:37.205 --> 00:10:38.086
Oh, okay.
00:10:38.525 --> 00:10:39.927
Although I do think it's interesting as a
00:10:39.966 --> 00:10:40.466
clinician,
00:10:41.107 --> 00:10:43.028
some of those things I would always jot
00:10:43.068 --> 00:10:43.830
down somewhere, right?
00:10:43.850 --> 00:10:44.190
Like, oh,
00:10:44.230 --> 00:10:46.350
you have a nine-year-old daughter that
00:10:46.370 --> 00:10:46.932
likes softball.
00:10:46.971 --> 00:10:47.491
Ah, good point.
00:10:47.792 --> 00:10:49.452
Because those are good social interaction
00:10:49.493 --> 00:10:52.355
pieces for us to build that relationship
00:10:52.375 --> 00:10:53.035
with the patient.
00:10:53.456 --> 00:10:55.076
And so it's an interesting balance, right?
00:10:55.096 --> 00:10:57.018
If you're letting the AI do too much
00:10:57.057 --> 00:10:58.458
and it's filtering out too much of that.
00:10:58.499 --> 00:10:58.820
Yeah, yeah.
00:10:59.500 --> 00:11:01.100
Last thing I'll ask, roles.
00:11:01.120 --> 00:11:02.922
You stepped into a technology role,
00:11:03.201 --> 00:11:04.503
maybe not on purpose,
00:11:04.802 --> 00:11:06.043
but one sort of appeared.
00:11:06.724 --> 00:11:08.085
What would you tell, you said earlier,
00:11:08.245 --> 00:11:10.505
you probably as a clinician have the
00:11:10.566 --> 00:11:11.386
skills already.
00:11:11.746 --> 00:11:14.087
If someone, and I'm in Facebook groups,
00:11:14.347 --> 00:11:15.129
for better or for worse,
00:11:15.168 --> 00:11:16.529
the comments section of Facebook groups
00:11:16.570 --> 00:11:17.049
are interesting.
00:11:17.470 --> 00:11:19.331
But people are asking those questions,
00:11:19.350 --> 00:11:21.131
like, hey, I'm thinking about, or,
00:11:21.572 --> 00:11:23.153
and it is nice to see people who've
00:11:23.253 --> 00:11:24.572
stepped into those roles say,
00:11:24.732 --> 00:11:25.653
I will have a phone call with you.
00:11:26.073 --> 00:11:26.953
I will show you what I did,
00:11:26.995 --> 00:11:27.975
I don't know if that's gonna be relevant
00:11:27.995 --> 00:11:28.294
for you,
00:11:28.554 --> 00:11:31.096
but what would your advice or suggestion
00:11:31.135 --> 00:11:31.976
be for someone who's like,
00:11:32.376 --> 00:11:34.538
I do like this, this is fast-paced,
00:11:34.557 --> 00:11:36.178
and I can see working in technology,
00:11:36.219 --> 00:11:38.120
instead of helping one person at a time,
00:11:38.179 --> 00:11:39.799
I could help a thousand people at a
00:11:39.919 --> 00:11:40.061
time.
00:11:40.120 --> 00:11:42.221
What would your step one or two and
00:11:42.261 --> 00:11:42.642
a half be?
00:11:43.772 --> 00:11:44.852
I think you have to understand what the
00:11:44.952 --> 00:11:46.975
role is that you may want to pursue
00:11:47.615 --> 00:11:50.017
and try to understand what that looks
00:11:50.076 --> 00:11:50.256
like.
00:11:50.277 --> 00:11:51.498
Because I have a lot of folks reach
00:11:51.518 --> 00:11:52.038
out, it's like, oh,
00:11:52.078 --> 00:11:53.178
can I do customer success?
00:11:53.360 --> 00:11:54.581
Yeah, you could.
00:11:55.160 --> 00:11:56.761
Do you understand what customer success
00:11:57.123 --> 00:11:57.482
means?
00:11:57.503 --> 00:11:58.943
What's entailed in the day to day?
00:11:59.804 --> 00:12:00.784
Sounds like customer service to me.
00:12:00.804 --> 00:12:01.966
Well, yes and.
00:12:02.366 --> 00:12:04.008
So do your research,
00:12:04.048 --> 00:12:05.729
I think would be my first recommendation.
00:12:06.350 --> 00:12:08.030
Understand what it is that you're looking
00:12:08.270 --> 00:12:08.431
at.
00:12:09.331 --> 00:12:11.793
mine was sort of a happened by chance
00:12:11.874 --> 00:12:14.275
and i had the right interaction that
00:12:14.316 --> 00:12:15.856
person was probably sizing you up though
00:12:16.158 --> 00:12:17.639
that's right that's right and i think it's
00:12:17.798 --> 00:12:18.919
it's so interesting that's the thing that
00:12:19.379 --> 00:12:21.841
in retrospect i recognized at first i was
00:12:21.861 --> 00:12:23.582
like oh gee i had i had ready
00:12:23.744 --> 00:12:25.605
i had great fortune to meet this person
00:12:25.644 --> 00:12:27.206
and like yes it's true there's some luck
00:12:27.265 --> 00:12:29.408
involved right but he wouldn't have called
00:12:29.447 --> 00:12:31.629
me back had i not answered the questions
00:12:31.649 --> 00:12:32.910
in the right way and put the pieces
00:12:32.951 --> 00:12:33.551
together so so
00:12:34.451 --> 00:12:35.572
Yes, luck and.
00:12:35.952 --> 00:12:37.033
You have to have the skill and the
00:12:37.133 --> 00:12:37.613
knowledge.
00:12:38.192 --> 00:12:38.773
Ask yourself,
00:12:38.913 --> 00:12:40.754
what are your competencies from a
00:12:40.833 --> 00:12:41.793
technical standpoint?
00:12:42.114 --> 00:12:42.835
What do you know?
00:12:42.855 --> 00:12:46.176
I did a prompt once yesterday.
00:12:46.895 --> 00:12:47.816
Okay, that's good.
00:12:48.535 --> 00:12:48.996
Keep digging.
00:12:49.017 --> 00:12:49.336
Good start.
00:12:49.677 --> 00:12:51.736
Also, AI is a fantastic tool.
00:12:51.917 --> 00:12:52.998
I do it all the time now.
00:12:53.658 --> 00:12:55.219
But ask it, right?
00:12:55.239 --> 00:12:57.399
I'm a physical therapist with five years
00:12:57.460 --> 00:12:58.961
of clinical experience in outpatient
00:12:59.000 --> 00:12:59.581
orthopedics.
00:12:59.740 --> 00:13:01.442
I'm looking to transition into a
00:13:01.481 --> 00:13:04.202
technology role in customer success.
00:13:04.783 --> 00:13:06.644
What skills should I develop?
00:13:07.083 --> 00:13:08.764
What competencies may I already have?
00:13:08.965 --> 00:13:09.865
I go one step ahead.
00:13:09.985 --> 00:13:11.586
I download my resume from LinkedIn.
00:13:11.947 --> 00:13:13.407
I download the job description and I go,
00:13:13.506 --> 00:13:14.087
match me,
00:13:14.368 --> 00:13:16.629
give me the five main skills a great
00:13:16.708 --> 00:13:18.429
this could have and rank me from zero
00:13:18.450 --> 00:13:19.250
to a hundred on those.
00:13:19.690 --> 00:13:20.730
And then help me understand if I should
00:13:20.750 --> 00:13:20.951
apply.
00:13:20.971 --> 00:13:21.130
Yeah.
00:13:22.178 --> 00:13:22.639
Use the tool.
00:13:22.980 --> 00:13:23.320
That's right.
00:13:24.179 --> 00:13:25.000
And that's the thing, I think.
00:13:25.160 --> 00:13:26.782
AI is an incredible tool.
00:13:27.923 --> 00:13:29.283
I think we're all still learning how to
00:13:29.383 --> 00:13:29.964
use it best.
00:13:30.004 --> 00:13:30.683
Pilot it, right.
00:13:31.345 --> 00:13:33.826
You're handed an infinite information
00:13:33.865 --> 00:13:34.186
machine.
00:13:35.006 --> 00:13:36.768
We're not all using the same inputs.
00:13:37.268 --> 00:13:37.908
And somehow you're like,
00:13:37.928 --> 00:13:38.869
how did you get that great output?
00:13:39.149 --> 00:13:39.850
Just the same as data.
00:13:40.029 --> 00:13:40.809
I gave it a better input.
00:13:40.889 --> 00:13:41.211
That's right.
00:13:41.350 --> 00:13:42.191
You gave it a better prompt.
00:13:42.270 --> 00:13:42.971
And sometimes...
00:13:43.692 --> 00:13:45.774
you can ask it how to prompt for
00:13:45.815 --> 00:13:46.135
something.
00:13:46.176 --> 00:13:48.178
I think that's the hack that a lot
00:13:48.259 --> 00:13:51.043
of newcomers don't understand or don't
00:13:51.082 --> 00:13:51.344
see.
00:13:51.823 --> 00:13:53.447
It knows how to get the best out
00:13:53.466 --> 00:13:55.309
of itself, so ask it.
00:13:56.211 --> 00:13:57.472
I use that a lot for images.
00:13:58.250 --> 00:13:59.451
Because if I liked a way that I
00:13:59.572 --> 00:14:00.951
accidentally got to an output, I'm like,
00:14:00.991 --> 00:14:02.432
whoa, I like that.
00:14:02.692 --> 00:14:03.373
I want that more.
00:14:03.393 --> 00:14:04.474
But I don't want to have to sit
00:14:04.494 --> 00:14:05.193
here and explain it to you.
00:14:05.214 --> 00:14:05.653
So I'm like,
00:14:06.094 --> 00:14:08.034
give me the prompt that will get that
00:14:08.075 --> 00:14:09.316
type of image in the future.
00:14:09.556 --> 00:14:12.636
And I save that in Microsoft Notes.
00:14:13.076 --> 00:14:14.038
And then I come back to that and
00:14:14.057 --> 00:14:15.618
I have that as my image prompt.
00:14:15.758 --> 00:14:16.558
That's right.
00:14:16.578 --> 00:14:17.119
That's your default.
00:14:17.139 --> 00:14:18.538
And then you plug in the specifics of
00:14:18.559 --> 00:14:19.080
what you want.
00:14:19.519 --> 00:14:19.779
Yes.
00:14:19.980 --> 00:14:20.259
Perfect.
00:14:20.279 --> 00:14:21.740
All right.
00:14:21.780 --> 00:14:22.780
Last thing we do want to show is
00:14:22.801 --> 00:14:23.861
called the parting shot.
00:14:24.741 --> 00:14:26.123
Mic drop moment, soapbox statement.
00:14:26.143 --> 00:14:26.543
What do you got?
00:14:27.226 --> 00:14:27.427
You know,
00:14:28.106 --> 00:14:28.866
I think I told you on the last
00:14:28.886 --> 00:14:29.467
time I was here,
00:14:29.488 --> 00:14:30.508
I'm going to go with the same thing.
00:14:30.548 --> 00:14:32.327
I think it's so important and it's Warren
00:14:32.347 --> 00:14:33.369
Buffett quote, but he says,
00:14:33.408 --> 00:14:34.948
invest in yourself, right?
00:14:34.969 --> 00:14:36.889
Like if you invest in the stock market,
00:14:36.929 --> 00:14:38.009
as he did very successful,
00:14:38.570 --> 00:14:40.451
there's going to be some taxes you can
00:14:40.490 --> 00:14:40.770
lose.
00:14:41.091 --> 00:14:42.250
But if you invest in yourself,
00:14:42.530 --> 00:14:43.611
you take courses, you learn,
00:14:43.631 --> 00:14:44.412
you gain knowledge.
00:14:44.751 --> 00:14:46.912
There's no tax on that and you can't
00:14:46.951 --> 00:14:47.212
lose it.
00:14:47.352 --> 00:14:48.332
Nobody can take that away from you.
00:14:48.373 --> 00:14:48.712
So good.
00:14:49.052 --> 00:14:50.095
So invest in yourself,
00:14:50.134 --> 00:14:52.298
whether it's courses or reading,
00:14:52.318 --> 00:14:52.940
whatever it may be.
00:14:53.380 --> 00:14:53.761
Invest,
00:14:53.961 --> 00:14:55.404
make yourself better than you were
00:14:55.585 --> 00:14:55.946
yesterday.
00:14:56.105 --> 00:14:56.667
Todd, appreciate it.
00:14:56.988 --> 00:14:57.327
Absolutely.
00:14:57.347 --> 00:14:57.688
Thank you, Jimmy.
00:14:57.708 --> 00:14:58.090
Good luck tomorrow.
00:14:58.110 --> 00:14:59.692
Make sure you hand out the candy here
00:14:59.773 --> 00:15:00.774
live from CSM in
00:00:01.449 --> 00:00:03.732
how tall are you six four yeah i'm
00:00:03.751 --> 00:00:05.512
not i'm not that tall although my
00:00:05.533 --> 00:00:07.434
brother's six three i'm five nine and we
00:00:07.455 --> 00:00:09.355
look vastly different in terms of height
00:00:10.096 --> 00:00:10.897
which is what you get on a live
00:00:10.917 --> 00:00:14.701
stream so we're live all right uh let's
00:00:14.721 --> 00:00:16.242
do this live from apta csm technology
00:00:16.341 --> 00:00:18.422
isn't coming to health care people it's
00:00:18.463 --> 00:00:20.245
already here we're doing a live stream
00:00:20.684 --> 00:00:22.466
from a conference of course technology is
00:00:22.486 --> 00:00:22.867
already here
00:00:23.187 --> 00:00:24.768
Our next guest lives at the intersection
00:00:24.788 --> 00:00:26.329
of physical therapy, data,
00:00:26.609 --> 00:00:27.230
and digital health,
00:00:27.269 --> 00:00:29.111
helping clinicians use technology without
00:00:29.150 --> 00:00:30.370
losing the human side of care.
00:00:30.411 --> 00:00:33.253
Welcome back to the show, Todd Norwood.
00:00:33.292 --> 00:00:34.194
Todd, welcome back to the show.
00:00:34.213 --> 00:00:34.874
Thanks for having me.
00:00:35.054 --> 00:00:36.335
Nice to meet you in person and be
00:00:36.354 --> 00:00:37.195
here together in person.
00:00:37.215 --> 00:00:38.435
We're also matching our shirts.
00:00:38.475 --> 00:00:40.337
We did seafoam green it up.
00:00:42.118 --> 00:00:43.978
You were from California.
00:00:43.999 --> 00:00:44.719
Are you still in California?
00:00:45.000 --> 00:00:45.881
I'm from California.
00:00:46.795 --> 00:00:47.655
Still in California.
00:00:47.776 --> 00:00:48.856
I live a mile from where I grew
00:00:48.896 --> 00:00:49.036
up.
00:00:49.256 --> 00:00:51.076
So you were on the show a few
00:00:51.097 --> 00:00:51.518
weeks ago.
00:00:51.537 --> 00:00:53.378
We did like a CSM prep episode because
00:00:53.399 --> 00:00:54.658
you're speaking tomorrow.
00:00:55.219 --> 00:00:55.539
Yep.
00:00:55.560 --> 00:00:56.579
There will be candy tomorrow morning.
00:00:56.600 --> 00:00:57.561
That was my first question.
00:00:57.581 --> 00:00:58.100
All right.
00:00:58.161 --> 00:00:59.962
If you're going to do a presentation on
00:01:00.182 --> 00:01:01.563
or near Valentine's Day,
00:01:02.262 --> 00:01:03.223
you have to have a little bit of
00:01:03.243 --> 00:01:03.764
the bribery.
00:01:05.344 --> 00:01:06.706
Give people who might be watching the live
00:01:06.725 --> 00:01:07.126
stream here,
00:01:07.146 --> 00:01:08.525
because we have had people walking around
00:01:08.585 --> 00:01:08.945
listening.
00:01:09.126 --> 00:01:10.266
It's still crazy.
00:01:10.826 --> 00:01:11.326
Technology.
00:01:11.427 --> 00:01:13.528
It's like watching the game while you're
00:01:13.647 --> 00:01:14.368
at the game.
00:01:14.409 --> 00:01:14.849
I don't know.
00:01:14.868 --> 00:01:15.349
We do it.
00:01:15.989 --> 00:01:17.450
Just give people just a quick reminder of
00:01:17.469 --> 00:01:18.290
what you're doing tomorrow.
00:01:18.730 --> 00:01:18.950
Yeah.
00:01:18.971 --> 00:01:20.490
We're going to be talking about how your
00:01:20.531 --> 00:01:23.111
skills as a PT translate readily to
00:01:23.191 --> 00:01:24.673
becoming a leader and how you can leverage
00:01:24.692 --> 00:01:26.894
those skills to lead and have a larger
00:01:26.953 --> 00:01:27.274
impact.
00:01:27.998 --> 00:01:29.358
You did that, like you said,
00:01:29.438 --> 00:01:31.060
you were in, like,
00:01:31.079 --> 00:01:32.459
give like your sort of like,
00:01:32.599 --> 00:01:34.320
how'd you go from a physical therapist to
00:01:34.340 --> 00:01:34.781
what you do now?
00:01:35.001 --> 00:01:36.081
The origin story, right?
00:01:36.102 --> 00:01:37.001
The superhero origin story.
00:01:37.022 --> 00:01:38.022
Right, so I was in a clinic,
00:01:38.102 --> 00:01:40.263
I was practicing orthopedic outpatient
00:01:40.284 --> 00:01:41.024
physical therapy.
00:01:41.605 --> 00:01:42.405
I met a patient,
00:01:42.644 --> 00:01:43.506
I work in Silicon Valley,
00:01:43.605 --> 00:01:44.965
so I met a patient who was in
00:01:45.066 --> 00:01:45.906
technology.
00:01:45.927 --> 00:01:46.566
You're bumping into tech people.
00:01:46.587 --> 00:01:46.846
That's right,
00:01:46.867 --> 00:01:48.447
you can't throw a stone and hit one,
00:01:48.487 --> 00:01:48.688
right?
00:01:49.007 --> 00:01:49.909
So I was out there,
00:01:49.968 --> 00:01:50.748
I met a patient,
00:01:50.968 --> 00:01:52.609
and we started talking about technology.
00:01:52.629 --> 00:01:53.430
He was quizzing me one night,
00:01:53.530 --> 00:01:55.051
he'd come in during his visit, like, hey,
00:01:55.070 --> 00:01:56.292
how'd you use technology differently?
00:01:57.034 --> 00:01:57.813
I was up for it.
00:01:57.834 --> 00:01:58.495
I love technology.
00:01:58.555 --> 00:02:01.635
So we started talking and that was Phizera
00:02:02.296 --> 00:02:02.757
ultimately.
00:02:03.316 --> 00:02:04.918
And then we built that up,
00:02:05.018 --> 00:02:07.198
grew a nationwide network of PTs doing
00:02:07.239 --> 00:02:08.318
telehealth before COVID,
00:02:08.338 --> 00:02:10.099
which is crazy when I think about it.
00:02:10.680 --> 00:02:12.001
And we got acquired by Omada back in
00:02:12.020 --> 00:02:13.722
twenty twenty and I'm still with Omada,
00:02:13.801 --> 00:02:15.483
still doing the same thing and and a
00:02:15.522 --> 00:02:17.282
few more things with what Omada does in
00:02:17.342 --> 00:02:18.364
the chronic disease space.
00:02:18.711 --> 00:02:21.152
I feel like every like third booth here
00:02:21.272 --> 00:02:23.114
now has some sort of technology component
00:02:23.133 --> 00:02:23.354
in it.
00:02:23.753 --> 00:02:24.675
But I want to talk to something more
00:02:24.835 --> 00:02:25.895
basic and emotion.
00:02:26.354 --> 00:02:28.336
When you were now leaving the clinic and
00:02:28.376 --> 00:02:30.257
going to this tech thing,
00:02:30.956 --> 00:02:33.858
did you feel impostery or like, hey,
00:02:33.878 --> 00:02:35.438
maybe I don't, do I belong here?
00:02:35.758 --> 00:02:36.699
Like, did you feel that at all?
00:02:37.060 --> 00:02:37.759
Oh my goodness, yes.
00:02:37.939 --> 00:02:38.479
And then, all right,
00:02:38.500 --> 00:02:39.161
so how'd you get over it?
00:02:39.501 --> 00:02:39.961
Or did you?
00:02:40.281 --> 00:02:41.081
How'd you get past it?
00:02:41.322 --> 00:02:41.842
Different question.
00:02:42.312 --> 00:02:43.612
It's so interesting because I think
00:02:43.633 --> 00:02:45.813
there's still moments today where I'll be
00:02:45.894 --> 00:02:46.875
in a room or I'll be in a
00:02:46.914 --> 00:02:48.795
venue and it's like, oh,
00:02:48.915 --> 00:02:50.637
do I belong here?
00:02:51.037 --> 00:02:53.157
Do I have the right to be here?
00:02:53.799 --> 00:02:55.719
And I think the thing about imposter
00:02:55.759 --> 00:02:57.901
syndrome is it comes and goes throughout
00:02:57.920 --> 00:02:58.461
your career.
00:02:58.861 --> 00:03:00.442
You have moments where you're like, yes,
00:03:00.603 --> 00:03:02.424
I earn my right to be here, right?
00:03:02.683 --> 00:03:04.485
I am the expert in the room and
00:03:04.525 --> 00:03:05.104
I own that.
00:03:05.525 --> 00:03:07.467
And sometimes as you grow, right,
00:03:07.526 --> 00:03:08.907
as you develop as a professional,
00:03:09.207 --> 00:03:10.867
you're going to be in rooms where you
00:03:10.929 --> 00:03:11.669
may question things
00:03:11.908 --> 00:03:13.009
Do I belong here?
00:03:13.490 --> 00:03:14.350
And I think for me,
00:03:14.390 --> 00:03:15.852
it's been an opportunity to look back on
00:03:15.891 --> 00:03:16.812
past experience.
00:03:16.832 --> 00:03:18.313
And I had a lot of experience as
00:03:18.334 --> 00:03:20.596
an athlete growing up and going through
00:03:20.616 --> 00:03:21.256
different ranks.
00:03:21.856 --> 00:03:23.258
And each time you got to that new
00:03:23.318 --> 00:03:26.259
level, it's like, oh, I was pretty good,
00:03:26.319 --> 00:03:26.460
right?
00:03:26.500 --> 00:03:27.600
I was a big fish in a small
00:03:27.640 --> 00:03:28.181
pond before,
00:03:28.201 --> 00:03:29.241
but this is a much bigger pond.
00:03:30.402 --> 00:03:31.364
And now am I a small fish here?
00:03:31.943 --> 00:03:33.324
And so I had that background.
00:03:33.545 --> 00:03:34.645
And I think that helped me a lot
00:03:34.665 --> 00:03:35.347
going through this experience.
00:03:35.387 --> 00:03:36.548
You're talking about that sort of at a
00:03:36.608 --> 00:03:37.168
macro level.
00:03:38.049 --> 00:03:39.770
You're describing a day for me.
00:03:39.909 --> 00:03:41.931
Like, nine a.m., I am a badass.
00:03:41.951 --> 00:03:42.771
By eleven, I'm like,
00:03:42.931 --> 00:03:44.152
I don't know what I'm doing.
00:03:44.492 --> 00:03:46.094
An hour later, I'm pretty okay.
00:03:46.155 --> 00:03:47.616
By three o'clock, I'm all right again.
00:03:48.135 --> 00:03:50.957
And hearing people say that makes me at
00:03:50.997 --> 00:03:53.219
least feel like I'm not the only crazy
00:03:53.259 --> 00:03:53.699
guy in the room.
00:03:53.819 --> 00:03:55.260
No, I mean, I think that's true.
00:03:55.320 --> 00:03:56.980
That can happen within a day, for sure.
00:03:57.121 --> 00:03:57.681
For me as well.
00:03:57.842 --> 00:03:58.421
Rollercoaster.
00:03:58.562 --> 00:03:58.741
Yeah,
00:03:58.782 --> 00:04:00.383
I'll have those days where that first
00:04:00.423 --> 00:04:02.383
meeting, like, I am the man.
00:04:02.783 --> 00:04:03.304
I am the guy.
00:04:03.924 --> 00:04:04.743
And then later in the day...
00:04:04.883 --> 00:04:06.085
You get knocked out a few pegs by
00:04:06.104 --> 00:04:06.444
yourself.
00:04:06.884 --> 00:04:07.444
Am I the guy?
00:04:07.605 --> 00:04:09.466
Am I the guy?
00:04:09.506 --> 00:04:10.747
Should I even be on the team anymore?
00:04:11.526 --> 00:04:12.526
Let's get into some tech then.
00:04:13.228 --> 00:04:15.829
Why is good data foundational for modern
00:04:15.848 --> 00:04:16.149
healthcare?
00:04:16.168 --> 00:04:16.968
But before you answer that,
00:04:17.288 --> 00:04:19.230
explain to me what the difference is
00:04:19.250 --> 00:04:20.951
between good and bad data is.
00:04:21.802 --> 00:04:22.805
You gotta be able to trust your data.
00:04:22.964 --> 00:04:23.286
So for me,
00:04:23.305 --> 00:04:24.427
that's the difference between good and
00:04:24.468 --> 00:04:24.668
bad.
00:04:24.809 --> 00:04:25.610
Is it reliable?
00:04:25.670 --> 00:04:26.050
So I think,
00:04:26.190 --> 00:04:27.473
let's take something in PT that's common.
00:04:27.855 --> 00:04:28.435
Range of motion.
00:04:29.036 --> 00:04:29.959
We measure range of motion.
00:04:31.154 --> 00:04:33.197
many of us eyeball it and then what's
00:04:33.216 --> 00:04:34.617
the plus or minus even if we're doing
00:04:34.658 --> 00:04:36.000
it right and if we do with a
00:04:36.019 --> 00:04:37.860
goniometer and we write it down do we
00:04:38.000 --> 00:04:39.463
do we write if we did a goniometer
00:04:39.483 --> 00:04:41.285
do we write down to the degree or
00:04:41.305 --> 00:04:43.266
do we do round to five or ten
00:04:44.127 --> 00:04:45.728
this is where you go from having
00:04:46.269 --> 00:04:47.730
potentially good and precise data right
00:04:47.930 --> 00:04:49.672
having it to the degree or if you
00:04:49.711 --> 00:04:51.074
were in a biomechanics lab right it's to
00:04:51.093 --> 00:04:52.295
the degree it's the tenth of the degree
00:04:52.355 --> 00:04:53.935
even two in the clinic
00:04:54.976 --> 00:04:57.017
It's one-thirty-five, I think.
00:04:57.338 --> 00:04:57.619
Ish?
00:04:57.838 --> 00:04:58.858
Maybe.
00:04:58.899 --> 00:05:00.100
You can't really put ish into a
00:05:00.139 --> 00:05:00.540
spreadsheet.
00:05:00.680 --> 00:05:01.000
No,
00:05:01.081 --> 00:05:02.261
and AI is not going to like ish.
00:05:02.401 --> 00:05:03.841
Yeah, that's true.
00:05:04.062 --> 00:05:05.283
If AI is processing the data,
00:05:05.343 --> 00:05:07.004
it's not going to do okay with ish.
00:05:07.283 --> 00:05:08.584
It needs to be precise.
00:05:08.605 --> 00:05:08.785
Well,
00:05:09.125 --> 00:05:10.565
it'll handle the ish and you'll get
00:05:10.725 --> 00:05:11.846
garbage on the output.
00:05:11.867 --> 00:05:13.307
Garbage in, garbage out, right?
00:05:13.326 --> 00:05:13.687
That's right.
00:05:13.747 --> 00:05:14.307
That's the idea.
00:05:14.427 --> 00:05:15.228
That's right.
00:05:15.249 --> 00:05:15.990
So why is that so important?
00:05:16.411 --> 00:05:18.495
So if we're moving into this world,
00:05:19.976 --> 00:05:21.660
maybe as PTs we're moving into this world,
00:05:21.779 --> 00:05:23.463
the world's moved there already with AI
00:05:23.884 --> 00:05:24.524
and big data.
00:05:25.410 --> 00:05:26.810
If the data's not accurate,
00:05:27.411 --> 00:05:30.093
then the interpretation and the outputs
00:05:30.134 --> 00:05:31.254
are not gonna be accurate.
00:05:31.754 --> 00:05:32.836
And I think it's interesting from a
00:05:32.875 --> 00:05:34.898
patient and a care perspective is like
00:05:34.978 --> 00:05:37.899
either you get an ineffective
00:05:37.959 --> 00:05:38.521
intervention,
00:05:38.680 --> 00:05:40.442
an ineffective recommendation,
00:05:41.283 --> 00:05:44.185
or potentially a harmful recommendation if
00:05:44.206 --> 00:05:46.107
you don't have sound foundational data.
00:05:46.728 --> 00:05:48.168
And that's my fear.
00:05:48.189 --> 00:05:50.331
We have a lot of data in PT.
00:05:51.644 --> 00:05:54.208
one we may not all document uniformly and
00:05:54.247 --> 00:05:57.069
so that's a whole data cleansing issue we
00:05:57.089 --> 00:05:58.492
got to make sure that it's all uniform
00:05:58.971 --> 00:06:01.173
and then do we all agree that one
00:06:01.233 --> 00:06:02.795
thirty five is one thirty five or is
00:06:02.836 --> 00:06:04.177
your you know like your one thirty five
00:06:04.197 --> 00:06:06.559
is one thirty two mine's one forty the
00:06:06.579 --> 00:06:08.201
next person is one thirty
00:06:09.891 --> 00:06:10.713
That makes it challenging.
00:06:11.112 --> 00:06:11.874
It makes it really challenging.
00:06:11.894 --> 00:06:12.774
Especially when you get to start,
00:06:12.795 --> 00:06:13.596
when you start to use,
00:06:15.137 --> 00:06:17.120
when things get larger, when, you know,
00:06:17.699 --> 00:06:19.141
more and more clinicians and larger and
00:06:19.161 --> 00:06:19.341
larger.
00:06:19.362 --> 00:06:20.163
That's right.
00:06:20.182 --> 00:06:22.004
So can you imagine if you took data
00:06:22.064 --> 00:06:24.666
from clinician, let's go five,
00:06:24.687 --> 00:06:26.209
fifty outpatient clinics in fifty
00:06:26.228 --> 00:06:27.470
different states with fifty different
00:06:27.490 --> 00:06:27.891
clinicians.
00:06:29.562 --> 00:06:29.843
It's a lot.
00:06:29.862 --> 00:06:31.062
It's a lot of variability, potentially.
00:06:31.283 --> 00:06:32.744
Yeah.
00:06:32.803 --> 00:06:34.644
So what would you say to people?
00:06:34.744 --> 00:06:37.024
There's still a few people who, not brag,
00:06:37.045 --> 00:06:37.625
but say,
00:06:38.024 --> 00:06:40.605
I have not touched artificial intelligence
00:06:40.685 --> 00:06:41.906
yet.
00:06:41.946 --> 00:06:42.966
What would you say to that person?
00:06:43.307 --> 00:06:44.067
This isn't going,
00:06:44.427 --> 00:06:47.567
it's not going to infect your brain.
00:06:48.608 --> 00:06:50.788
It's not going to change how you do
00:06:50.829 --> 00:06:50.988
things.
00:06:51.009 --> 00:06:52.309
What would you say to someone who's still
00:06:52.389 --> 00:06:53.449
hesitant about leaning into,
00:06:53.608 --> 00:06:54.329
maybe not even just AI,
00:06:54.348 --> 00:06:56.290
but technology in a clinical setting?
00:06:56.714 --> 00:06:58.555
Well, I mean, do you have an iPhone?
00:06:58.576 --> 00:06:59.795
Because you've touched... Correct.
00:07:00.117 --> 00:07:01.877
If you have a mobile device,
00:07:01.896 --> 00:07:02.677
a smart device now,
00:07:03.197 --> 00:07:04.338
you've interacted with AI.
00:07:04.819 --> 00:07:07.060
It may not be the chat GPT or
00:07:07.100 --> 00:07:09.721
the perplexity or clot or the newer models
00:07:09.920 --> 00:07:10.500
that are out there,
00:07:10.540 --> 00:07:12.922
but you've certainly interacted with AI in
00:07:12.961 --> 00:07:13.983
some way, shape, or form.
00:07:14.362 --> 00:07:15.382
So I think there's that.
00:07:15.423 --> 00:07:16.064
I think there's this...
00:07:17.343 --> 00:07:18.663
threat around AI.
00:07:18.884 --> 00:07:19.785
I don't know,
00:07:19.805 --> 00:07:21.165
there's this belief that we're gonna get
00:07:21.185 --> 00:07:21.725
the Terminator,
00:07:22.245 --> 00:07:23.685
and AI's gonna rule the world.
00:07:23.706 --> 00:07:26.007
Okay, that's scary.
00:07:26.146 --> 00:07:27.706
I think that's a low probability,
00:07:28.127 --> 00:07:29.007
at least in the near term,
00:07:29.408 --> 00:07:30.048
of that happening.
00:07:30.668 --> 00:07:31.908
And then there's the,
00:07:31.988 --> 00:07:34.088
I think it feels comfortable AI,
00:07:34.168 --> 00:07:35.149
like our phones.
00:07:35.910 --> 00:07:38.129
We use these devices.
00:07:38.149 --> 00:07:39.031
Whether or not you've used them in the
00:07:39.130 --> 00:07:39.771
clinic yet,
00:07:40.987 --> 00:07:42.567
I don't know if we're there where I'm
00:07:42.588 --> 00:07:43.389
thinking, gosh,
00:07:44.069 --> 00:07:45.750
you're really behind if you haven't.
00:07:46.312 --> 00:07:47.552
I think we have some progress.
00:07:47.572 --> 00:07:48.293
I think all the adopters are there,
00:07:48.333 --> 00:07:49.613
but the middle of the bell curve isn't.
00:07:49.653 --> 00:07:49.894
Sure.
00:07:50.134 --> 00:07:50.375
Maybe.
00:07:50.894 --> 00:07:52.697
And I think that's maybe where we were
00:07:52.716 --> 00:07:53.737
with telehealth, right?
00:07:53.937 --> 00:07:56.600
Like COVID was a fire starter for that.
00:07:56.620 --> 00:07:57.701
It was like pouring fuel on the fire
00:07:57.740 --> 00:07:58.262
on telehealth.
00:07:59.603 --> 00:08:02.064
So I'm not concerned if you're like,
00:08:02.125 --> 00:08:02.845
I haven't used it.
00:08:02.944 --> 00:08:04.326
I'm concerned if you're saying...
00:08:05.322 --> 00:08:06.762
I'm not ever interested in using it.
00:08:06.802 --> 00:08:07.103
I won't.
00:08:07.322 --> 00:08:08.783
I won't use this technology.
00:08:09.485 --> 00:08:11.565
I think the clinic owners, of course,
00:08:11.646 --> 00:08:13.067
were the first people who were approached
00:08:13.108 --> 00:08:16.750
by everybody who was selling a scribe two,
00:08:16.769 --> 00:08:17.531
three years ago.
00:08:17.971 --> 00:08:19.791
And the smart ones were being good
00:08:19.812 --> 00:08:21.072
clinicians and saying, like, show me,
00:08:21.213 --> 00:08:22.033
show me.
00:08:22.113 --> 00:08:22.713
Don't give me the,
00:08:23.435 --> 00:08:24.274
I don't want the brochure.
00:08:24.615 --> 00:08:25.435
I want you to show me on your
00:08:25.475 --> 00:08:26.216
screen right now.
00:08:26.576 --> 00:08:27.997
And then show me ten people who've done
00:08:28.017 --> 00:08:28.298
it already.
00:08:28.358 --> 00:08:30.059
And if you were selling that three years
00:08:30.079 --> 00:08:31.120
ago, you're like, I don't have ten people.
00:08:31.379 --> 00:08:33.302
You're the first people I'm calling.
00:08:33.562 --> 00:08:34.883
But now we're sort of past that.
00:08:35.679 --> 00:08:35.980
Yep.
00:08:36.039 --> 00:08:38.202
And I think as a business owner,
00:08:38.602 --> 00:08:39.384
what I want to see is,
00:08:39.563 --> 00:08:40.063
does it work?
00:08:40.104 --> 00:08:42.145
So can I do a mock case right
00:08:42.187 --> 00:08:42.366
now?
00:08:43.368 --> 00:08:44.369
Don't show me the fancy demo.
00:08:44.989 --> 00:08:45.389
That's cool.
00:08:45.429 --> 00:08:46.270
We can polish the demo.
00:08:46.650 --> 00:08:49.614
But let's do a mock case right now.
00:08:50.375 --> 00:08:51.975
And let me take your subjective and your
00:08:52.015 --> 00:08:53.498
history on a condition.
00:08:53.778 --> 00:08:54.879
And let's see what happens.
00:08:55.440 --> 00:08:56.760
And does it do what I expect it
00:08:56.841 --> 00:08:57.181
to do?
00:08:57.280 --> 00:08:57.501
Right.
00:08:57.741 --> 00:08:59.123
I was working for a small tech company.
00:08:59.884 --> 00:09:01.065
as sort of a consultant for a little
00:09:01.085 --> 00:09:03.206
while, and I was gonna shock you.
00:09:03.547 --> 00:09:04.768
When you go to conferences,
00:09:04.788 --> 00:09:05.489
all of a sudden you wind up in
00:09:05.528 --> 00:09:07.230
an Uber with three people you don't know
00:09:07.269 --> 00:09:08.010
and two people you do.
00:09:08.471 --> 00:09:09.432
And someone was like,
00:09:09.511 --> 00:09:10.513
who are you and what do you do?
00:09:10.533 --> 00:09:10.832
I'm like,
00:09:10.852 --> 00:09:12.114
I'm doing this thing with a tech company.
00:09:12.614 --> 00:09:13.115
And they're like, well,
00:09:13.134 --> 00:09:13.855
you should give me a demo.
00:09:13.934 --> 00:09:14.956
And I was like, great,
00:09:15.395 --> 00:09:16.096
let's do it right now.
00:09:16.177 --> 00:09:16.697
And they're like, well,
00:09:16.717 --> 00:09:18.099
there's a lot of loud noise in the
00:09:18.178 --> 00:09:18.379
Uber.
00:09:18.418 --> 00:09:19.058
I go, great,
00:09:19.078 --> 00:09:20.220
there's a lot of loud noise in your
00:09:20.240 --> 00:09:20.701
clinic.
00:09:20.821 --> 00:09:21.861
If I can't do it at the back
00:09:21.902 --> 00:09:23.863
of the Uber with my knees in my
00:09:23.923 --> 00:09:24.663
chest, and we did.
00:09:24.783 --> 00:09:26.144
We did a subjective evaluation right
00:09:26.164 --> 00:09:26.785
there, and I said,
00:09:27.446 --> 00:09:28.586
I even threw in some curveballs.
00:09:28.626 --> 00:09:28.886
I was like,
00:09:28.927 --> 00:09:30.648
what was your last movie you saw or
00:09:30.687 --> 00:09:32.528
last concert or like how old are your
00:09:32.548 --> 00:09:33.068
kids?
00:09:33.109 --> 00:09:33.629
And he was like,
00:09:33.708 --> 00:09:34.509
why are you asking me this?
00:09:34.830 --> 00:09:35.750
And when I showed him the output,
00:09:35.791 --> 00:09:36.831
he was like, I said,
00:09:37.370 --> 00:09:38.611
where's the thing about the Garth Brooks
00:09:38.631 --> 00:09:40.153
concert and your nine year old in the
00:09:40.192 --> 00:09:40.452
movie?
00:09:40.472 --> 00:09:41.253
And he's like, oh, it's not there.
00:09:41.274 --> 00:09:41.974
I go, right.
00:09:41.994 --> 00:09:42.573
That's right.
00:09:42.614 --> 00:09:43.774
Because it has to filter that out.
00:09:44.034 --> 00:09:44.955
It's not clinically relevant.
00:09:45.176 --> 00:09:45.535
Correct.
00:09:45.635 --> 00:09:46.475
And it understood that.
00:09:46.515 --> 00:09:48.216
But their clinic owners are right for
00:09:48.317 --> 00:09:48.657
showing.
00:09:48.717 --> 00:09:49.118
Show me.
00:09:49.337 --> 00:09:50.057
I want you to be.
00:09:50.437 --> 00:09:51.359
I need to beat on this thing.
00:09:51.519 --> 00:09:52.278
Yep, absolutely.
00:09:52.339 --> 00:09:53.639
I think that's true of any technology.
00:09:54.000 --> 00:09:55.580
Any new technology that you're going to
00:09:55.620 --> 00:09:56.340
adopt in your clinic,
00:09:56.360 --> 00:09:57.799
whether it's AI based or anything else,
00:09:58.341 --> 00:09:59.100
you've got to test it.
00:09:59.140 --> 00:10:00.520
You've got to push through its paces.
00:10:00.660 --> 00:10:01.181
Absolutely.
00:10:01.520 --> 00:10:02.581
Yeah.
00:10:02.721 --> 00:10:04.062
What are some of the things that get
00:10:04.101 --> 00:10:08.043
people past that skeptical phase?
00:10:08.302 --> 00:10:08.482
I mean,
00:10:08.503 --> 00:10:09.682
this would be the million dollar question.
00:10:09.702 --> 00:10:10.243
Just how many?
00:10:10.302 --> 00:10:11.663
Because I'm going to get past that as
00:10:11.683 --> 00:10:13.024
fast as possible if I'm selling some of
00:10:13.043 --> 00:10:13.403
that stuff.
00:10:13.629 --> 00:10:13.989
For sure.
00:10:14.490 --> 00:10:15.429
I think you got to see it work.
00:10:15.590 --> 00:10:16.551
That's a big piece of it.
00:10:16.791 --> 00:10:18.172
And you've got to see it work in
00:10:18.211 --> 00:10:20.433
that case where you as a skeptic don't
00:10:20.453 --> 00:10:21.313
believe it's going to work.
00:10:21.955 --> 00:10:22.115
Right.
00:10:22.154 --> 00:10:23.296
So if you're like, oh, well,
00:10:23.355 --> 00:10:24.777
I can't do it in a noisy clinic.
00:10:24.976 --> 00:10:27.097
And then you show me in the middle
00:10:27.138 --> 00:10:27.798
of the exhibit hall.
00:10:27.839 --> 00:10:28.318
It's noisy.
00:10:28.339 --> 00:10:29.379
I'm like, OK.
00:10:29.559 --> 00:10:30.500
All right.
00:10:31.120 --> 00:10:32.221
Or, you know,
00:10:32.261 --> 00:10:33.302
it's not going to filter out if we
00:10:33.322 --> 00:10:35.543
have chit chat about the baseball game
00:10:35.783 --> 00:10:36.244
last week.
00:10:36.345 --> 00:10:36.565
Right.
00:10:37.205 --> 00:10:38.086
Oh, okay.
00:10:38.525 --> 00:10:39.927
Although I do think it's interesting as a
00:10:39.966 --> 00:10:40.466
clinician,
00:10:41.107 --> 00:10:43.028
some of those things I would always jot
00:10:43.068 --> 00:10:43.830
down somewhere, right?
00:10:43.850 --> 00:10:44.190
Like, oh,
00:10:44.230 --> 00:10:46.350
you have a nine-year-old daughter that
00:10:46.370 --> 00:10:46.932
likes softball.
00:10:46.971 --> 00:10:47.491
Ah, good point.
00:10:47.792 --> 00:10:49.452
Because those are good social interaction
00:10:49.493 --> 00:10:52.355
pieces for us to build that relationship
00:10:52.375 --> 00:10:53.035
with the patient.
00:10:53.456 --> 00:10:55.076
And so it's an interesting balance, right?
00:10:55.096 --> 00:10:57.018
If you're letting the AI do too much
00:10:57.057 --> 00:10:58.458
and it's filtering out too much of that.
00:10:58.499 --> 00:10:58.820
Yeah, yeah.
00:10:59.500 --> 00:11:01.100
Last thing I'll ask, roles.
00:11:01.120 --> 00:11:02.922
You stepped into a technology role,
00:11:03.201 --> 00:11:04.503
maybe not on purpose,
00:11:04.802 --> 00:11:06.043
but one sort of appeared.
00:11:06.724 --> 00:11:08.085
What would you tell, you said earlier,
00:11:08.245 --> 00:11:10.505
you probably as a clinician have the
00:11:10.566 --> 00:11:11.386
skills already.
00:11:11.746 --> 00:11:14.087
If someone, and I'm in Facebook groups,
00:11:14.347 --> 00:11:15.129
for better or for worse,
00:11:15.168 --> 00:11:16.529
the comments section of Facebook groups
00:11:16.570 --> 00:11:17.049
are interesting.
00:11:17.470 --> 00:11:19.331
But people are asking those questions,
00:11:19.350 --> 00:11:21.131
like, hey, I'm thinking about, or,
00:11:21.572 --> 00:11:23.153
and it is nice to see people who've
00:11:23.253 --> 00:11:24.572
stepped into those roles say,
00:11:24.732 --> 00:11:25.653
I will have a phone call with you.
00:11:26.073 --> 00:11:26.953
I will show you what I did,
00:11:26.995 --> 00:11:27.975
I don't know if that's gonna be relevant
00:11:27.995 --> 00:11:28.294
for you,
00:11:28.554 --> 00:11:31.096
but what would your advice or suggestion
00:11:31.135 --> 00:11:31.976
be for someone who's like,
00:11:32.376 --> 00:11:34.538
I do like this, this is fast-paced,
00:11:34.557 --> 00:11:36.178
and I can see working in technology,
00:11:36.219 --> 00:11:38.120
instead of helping one person at a time,
00:11:38.179 --> 00:11:39.799
I could help a thousand people at a
00:11:39.919 --> 00:11:40.061
time.
00:11:40.120 --> 00:11:42.221
What would your step one or two and
00:11:42.261 --> 00:11:42.642
a half be?
00:11:43.772 --> 00:11:44.852
I think you have to understand what the
00:11:44.952 --> 00:11:46.975
role is that you may want to pursue
00:11:47.615 --> 00:11:50.017
and try to understand what that looks
00:11:50.076 --> 00:11:50.256
like.
00:11:50.277 --> 00:11:51.498
Because I have a lot of folks reach
00:11:51.518 --> 00:11:52.038
out, it's like, oh,
00:11:52.078 --> 00:11:53.178
can I do customer success?
00:11:53.360 --> 00:11:54.581
Yeah, you could.
00:11:55.160 --> 00:11:56.761
Do you understand what customer success
00:11:57.123 --> 00:11:57.482
means?
00:11:57.503 --> 00:11:58.943
What's entailed in the day to day?
00:11:59.804 --> 00:12:00.784
Sounds like customer service to me.
00:12:00.804 --> 00:12:01.966
Well, yes and.
00:12:02.366 --> 00:12:04.008
So do your research,
00:12:04.048 --> 00:12:05.729
I think would be my first recommendation.
00:12:06.350 --> 00:12:08.030
Understand what it is that you're looking
00:12:08.270 --> 00:12:08.431
at.
00:12:09.331 --> 00:12:11.793
mine was sort of a happened by chance
00:12:11.874 --> 00:12:14.275
and i had the right interaction that
00:12:14.316 --> 00:12:15.856
person was probably sizing you up though
00:12:16.158 --> 00:12:17.639
that's right that's right and i think it's
00:12:17.798 --> 00:12:18.919
it's so interesting that's the thing that
00:12:19.379 --> 00:12:21.841
in retrospect i recognized at first i was
00:12:21.861 --> 00:12:23.582
like oh gee i had i had ready
00:12:23.744 --> 00:12:25.605
i had great fortune to meet this person
00:12:25.644 --> 00:12:27.206
and like yes it's true there's some luck
00:12:27.265 --> 00:12:29.408
involved right but he wouldn't have called
00:12:29.447 --> 00:12:31.629
me back had i not answered the questions
00:12:31.649 --> 00:12:32.910
in the right way and put the pieces
00:12:32.951 --> 00:12:33.551
together so so
00:12:34.451 --> 00:12:35.572
Yes, luck and.
00:12:35.952 --> 00:12:37.033
You have to have the skill and the
00:12:37.133 --> 00:12:37.613
knowledge.
00:12:38.192 --> 00:12:38.773
Ask yourself,
00:12:38.913 --> 00:12:40.754
what are your competencies from a
00:12:40.833 --> 00:12:41.793
technical standpoint?
00:12:42.114 --> 00:12:42.835
What do you know?
00:12:42.855 --> 00:12:46.176
I did a prompt once yesterday.
00:12:46.895 --> 00:12:47.816
Okay, that's good.
00:12:48.535 --> 00:12:48.996
Keep digging.
00:12:49.017 --> 00:12:49.336
Good start.
00:12:49.677 --> 00:12:51.736
Also, AI is a fantastic tool.
00:12:51.917 --> 00:12:52.998
I do it all the time now.
00:12:53.658 --> 00:12:55.219
But ask it, right?
00:12:55.239 --> 00:12:57.399
I'm a physical therapist with five years
00:12:57.460 --> 00:12:58.961
of clinical experience in outpatient
00:12:59.000 --> 00:12:59.581
orthopedics.
00:12:59.740 --> 00:13:01.442
I'm looking to transition into a
00:13:01.481 --> 00:13:04.202
technology role in customer success.
00:13:04.783 --> 00:13:06.644
What skills should I develop?
00:13:07.083 --> 00:13:08.764
What competencies may I already have?
00:13:08.965 --> 00:13:09.865
I go one step ahead.
00:13:09.985 --> 00:13:11.586
I download my resume from LinkedIn.
00:13:11.947 --> 00:13:13.407
I download the job description and I go,
00:13:13.506 --> 00:13:14.087
match me,
00:13:14.368 --> 00:13:16.629
give me the five main skills a great
00:13:16.708 --> 00:13:18.429
this could have and rank me from zero
00:13:18.450 --> 00:13:19.250
to a hundred on those.
00:13:19.690 --> 00:13:20.730
And then help me understand if I should
00:13:20.750 --> 00:13:20.951
apply.
00:13:20.971 --> 00:13:21.130
Yeah.
00:13:22.178 --> 00:13:22.639
Use the tool.
00:13:22.980 --> 00:13:23.320
That's right.
00:13:24.179 --> 00:13:25.000
And that's the thing, I think.
00:13:25.160 --> 00:13:26.782
AI is an incredible tool.
00:13:27.923 --> 00:13:29.283
I think we're all still learning how to
00:13:29.383 --> 00:13:29.964
use it best.
00:13:30.004 --> 00:13:30.683
Pilot it, right.
00:13:31.345 --> 00:13:33.826
You're handed an infinite information
00:13:33.865 --> 00:13:34.186
machine.
00:13:35.006 --> 00:13:36.768
We're not all using the same inputs.
00:13:37.268 --> 00:13:37.908
And somehow you're like,
00:13:37.928 --> 00:13:38.869
how did you get that great output?
00:13:39.149 --> 00:13:39.850
Just the same as data.
00:13:40.029 --> 00:13:40.809
I gave it a better input.
00:13:40.889 --> 00:13:41.211
That's right.
00:13:41.350 --> 00:13:42.191
You gave it a better prompt.
00:13:42.270 --> 00:13:42.971
And sometimes...
00:13:43.692 --> 00:13:45.774
you can ask it how to prompt for
00:13:45.815 --> 00:13:46.135
something.
00:13:46.176 --> 00:13:48.178
I think that's the hack that a lot
00:13:48.259 --> 00:13:51.043
of newcomers don't understand or don't
00:13:51.082 --> 00:13:51.344
see.
00:13:51.823 --> 00:13:53.447
It knows how to get the best out
00:13:53.466 --> 00:13:55.309
of itself, so ask it.
00:13:56.211 --> 00:13:57.472
I use that a lot for images.
00:13:58.250 --> 00:13:59.451
Because if I liked a way that I
00:13:59.572 --> 00:14:00.951
accidentally got to an output, I'm like,
00:14:00.991 --> 00:14:02.432
whoa, I like that.
00:14:02.692 --> 00:14:03.373
I want that more.
00:14:03.393 --> 00:14:04.474
But I don't want to have to sit
00:14:04.494 --> 00:14:05.193
here and explain it to you.
00:14:05.214 --> 00:14:05.653
So I'm like,
00:14:06.094 --> 00:14:08.034
give me the prompt that will get that
00:14:08.075 --> 00:14:09.316
type of image in the future.
00:14:09.556 --> 00:14:12.636
And I save that in Microsoft Notes.
00:14:13.076 --> 00:14:14.038
And then I come back to that and
00:14:14.057 --> 00:14:15.618
I have that as my image prompt.
00:14:15.758 --> 00:14:16.558
That's right.
00:14:16.578 --> 00:14:17.119
That's your default.
00:14:17.139 --> 00:14:18.538
And then you plug in the specifics of
00:14:18.559 --> 00:14:19.080
what you want.
00:14:19.519 --> 00:14:19.779
Yes.
00:14:19.980 --> 00:14:20.259
Perfect.
00:14:20.279 --> 00:14:21.740
All right.
00:14:21.780 --> 00:14:22.780
Last thing we do want to show is
00:14:22.801 --> 00:14:23.861
called the parting shot.
00:14:24.741 --> 00:14:26.123
Mic drop moment, soapbox statement.
00:14:26.143 --> 00:14:26.543
What do you got?
00:14:27.226 --> 00:14:27.427
You know,
00:14:28.106 --> 00:14:28.866
I think I told you on the last
00:14:28.886 --> 00:14:29.467
time I was here,
00:14:29.488 --> 00:14:30.508
I'm going to go with the same thing.
00:14:30.548 --> 00:14:32.327
I think it's so important and it's Warren
00:14:32.347 --> 00:14:33.369
Buffett quote, but he says,
00:14:33.408 --> 00:14:34.948
invest in yourself, right?
00:14:34.969 --> 00:14:36.889
Like if you invest in the stock market,
00:14:36.929 --> 00:14:38.009
as he did very successful,
00:14:38.570 --> 00:14:40.451
there's going to be some taxes you can
00:14:40.490 --> 00:14:40.770
lose.
00:14:41.091 --> 00:14:42.250
But if you invest in yourself,
00:14:42.530 --> 00:14:43.611
you take courses, you learn,
00:14:43.631 --> 00:14:44.412
you gain knowledge.
00:14:44.751 --> 00:14:46.912
There's no tax on that and you can't
00:14:46.951 --> 00:14:47.212
lose it.
00:14:47.352 --> 00:14:48.332
Nobody can take that away from you.
00:14:48.373 --> 00:14:48.712
So good.
00:14:49.052 --> 00:14:50.095
So invest in yourself,
00:14:50.134 --> 00:14:52.298
whether it's courses or reading,
00:14:52.318 --> 00:14:52.940
whatever it may be.
00:14:53.380 --> 00:14:53.761
Invest,
00:14:53.961 --> 00:14:55.404
make yourself better than you were
00:14:55.585 --> 00:14:55.946
yesterday.
00:14:56.105 --> 00:14:56.667
Todd, appreciate it.
00:14:56.988 --> 00:14:57.327
Absolutely.
00:14:57.347 --> 00:14:57.688
Thank you, Jimmy.
00:14:57.708 --> 00:14:58.090
Good luck tomorrow.
00:14:58.110 --> 00:14:59.692
Make sure you hand out the candy here
00:14:59.773 --> 00:15:00.774
live from CSM in