Should You Try And Fix Or Make Change?
Tony Maritato is a physical therapist and practice owner of Total Therapy Solutions. As a specialist in total knee replacements, he believes the approach to health involves treating the total body. His heart lies as a creator and passionate about finding value in the ordinary.
Tony breaks down the patient experience and why building a relationship is more important than the science we use to treat. He defines the soft skills of physical therapists and why these should be placed higher in importance.
He believes insurance companies are an asset to the physical therapy profession covering what is needed for the patient to be seen. He explains how insurance plans open more doors than they close for the future and growth of the physical therapy profession.
49:33 “I think we need to embrace technology. We need to look forward and we need to figure out new ways to solve the problems that patients are dealing with.” – Anthony Maritato
Watch the Episode on YouTube:
Creating a Physical Therapy Patient Care Experience
The key to creating the best possible physical therapy patient care experience lives in understanding who your ideal client is.
Physical therapists are no longer technicians. We are experts in our profession and we are the best-positioned healthcare professionals to understand orthopedic and neurological impairments.
New Patient Admission
“When I admit a new patient to my physical therapy practice, every aspect of that experience is designed to build trust and deliver joy to my physical therapy patient.” – Tony
In physical therapy, the soft skills are more important than clinical skills in many cases.
Patients are scared and anxious about physical therapy. Our patients are in pain and frustrated. If they don’t know what to expect we can’t just expect them to trust us when they don’t know anything about us.
I use YouTube as a way to help my physical therapy patients better understand who I am and what to expect from a physical therapy treatment.
This pre-frames the patient care experience and makes it easier for my patient and I to build a relationship.